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CB Vehicle Rental and Leasing Grabcar Malaysia asking grabcar driver to pick up passenger who is few kilometer from the driver
Grabcar Malaysia

Grabcar Malaysia review: asking grabcar driver to pick up passenger who is few kilometer from the driver 115

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Author of the review
7:58 am EDT
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Dear sir . I'm a grab driver . I received your SMS warning regarding i ask customer cancel the order . The reasons i ask customer cancel cause you grab ask me from point A to pick up a passenger in point B which is few kilometers from me. This is really unreasonable as you grab centre should assigned grab car that within 1km from passenger . From the way you asking me purposely pick up a passenger who is few kilometers from me, its really cost my petrol. Even the grab fare couldn't cover my petrol cost . Please change your system just assigned the job to those grab car within 1km from passenger .

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Januardo Sihombing
US
Sep 11, 2018 5:43 am EDT

I was arrived at KLIA 2 airport at arround 5:20 PM

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ysmn queenb
US
Sep 18, 2018 11:25 pm EDT

the driver was mad at one foreigner because of that foreigner a little bit late wait for his food in burger stall. thus, the driver ask/charge the money to the foreigner while getting angry. but he refused to wait and wants to left the passenger. the plate number is WUM 8518.

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Jerol Azrul Ayol
US
Sep 19, 2018 1:47 am EDT

Please refer to my screenshot. This rider didnt pay me.

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Andy Hon
US
Sep 19, 2018 9:37 pm EDT

please find url link below:

https://youtu.be/4jkA8kz_gL4

Nissan Almera car
WD7082 B

complaint 1: never follow Q

complaint 2: rude and reckless driver

complaint 3: illegal overtake

for more further details, kindly contact me
Andy-[protected]

Hope authority will revise, educate and take actions against driver

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Ali Thomas
US
Oct 02, 2018 1:51 pm EDT

Name : m. Amirul hakim
Car : vv2770 myvi
Date: 27.9.2018
Time : 4.15
Content : driver harassing my girl friend. Facebook name Yen. I would like to submit police report

Pls take action immediately avoid crime happen !

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Joshua JR Osas
US
Oct 03, 2018 2:33 am EDT

Hi..nurul hidayu.i need my house key as i have left in your car

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Nur Najihah
US
Oct 03, 2018 3:12 am EDT

Last 2 days, I already top up my grab pay account but I did not receive the top up amount at that time until now. Please refer to attachment for the photo as a proof of the transaction. I used online banking for the top up.

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syira jefri
US
Oct 03, 2018 3:22 am EDT

hai saya nak buat complain .. saya selalu naik grab pergi dan balik kerja . Saya login saya punya card dan payment sudah ditolak pada account saya namun kenapa masih ada outstanding ? sedang payment sudah ditolak didalam account saya ?

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Loh8
MY
Oct 05, 2018 1:51 am EDT

I am a Grab Driver ID 3870164. Yesterday I received your sms warning that I had overcharged a customer and any repetition will cause me to be barred from driving Grab. The job no. ADR-[protected] for RM8. The promotion was RM6 so the balance is RM2 to be collected from the customer. Upon reaching his destination, he got off without paying the balance so I called out to him to do so which he did with an angry attitude. Can admin confirm if the RM2 is considered overcharged fare? Will I tarnished my reputation for a miserable RM2 ! Check up on my record first to see if I have a bad record before sending out your sms warning. At least give me "the benefit of double" before condemning me without hearing my side of the story. No doubt there are some bad apples among us drivers but bear in mind that a lot of us are drivers with principles, trying to make a decent living driving numerous hours on the road which is not an easy feat. On receiving customers' complains, Grab admin should allowed the drivers to explain or confess before deciding who to give warnings to. Kindly check up on this matter and delete the warning from my account.

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Fong Chua
US
Oct 06, 2018 1:34 am EDT

Produa bezza red colour! Vehicle number VBU2390! Bad! Attitude! I text him my location telling him where am i, why the driver still go to the wrong way? then pick me up never welcome me directly scored me and blame me! What this ? I pay RM35 then get this [censored] service?! Hello what happen can some buddy telll me!?

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weishe
MY
Oct 14, 2018 11:30 am EDT

yesterday I top up to the grabwallet until now I haven't receive the money in my wallet yet, please kindly do the refund for me.

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Satiz Simanchalan
US
Oct 14, 2018 6:47 pm EDT

When I was booked a car number hbb3055 driven by Ab Rahim bin Sudin I was wrong located myself and even I asking apologies for that he keep scoring me.. Use very words pantat and very harsh.. Very shameful and decided to don't use grab after this. Pls take proper action on the driver. Tq

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Fong Chua
US
Oct 14, 2018 9:15 pm EDT

VBU2390 produa red bezza! Bad attitude driver! Im telling him where is my location already why the driver go to wrong place then blame to the customer? I text him and tell where am I what!

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Eyra.1
MY
Oct 15, 2018 1:21 am EDT

This is not a complain but an honour to the Grab CS team. I lost my phone recently and i found it again in less than 3 hours due to the fast action of those team. Im very grateful for that. What i regreted is that my call disconnected before i say thank you to the team. Thank you very much (08/10/2018. 2120hrs)

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Putera Xalviers IV
US
Oct 15, 2018 7:00 am EDT

I Need My Account Grab Can Book A Trip For Next Time. Bc Have A Some problem to hook a trip. Please access and set up my grab account for my benefit. All of help is highly appreciated. Tq!

[protected]
afiqikhwan008@gmail.com
Putera Xalviers

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Om Shanti
MY
Oct 15, 2018 9:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Why does a driver accept a booking if he knows he's a distance away & then ask dat I cancel?

Kindly discipline ur drivers as it's rude to do the above.

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Loh000
MY
Oct 15, 2018 12:14 pm EDT

I m not satisfied driver manner and feel that maybe he was drunk at the moments. because he scold me in Cantonese of ham kah chan and asking me better go die. The driver is Lian boon khong Hwe 4999

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shukikhor
MY
Oct 15, 2018 3:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

i top up RM 20.00 this morning. but cant credit when i need to use pay for grab car charges. y? can help me to check it?
Transaction ID
791ae6fc766c4d499d4185142422ac7c
Top up using Online banking dated 18/09/2018, 08.29am
tel: [protected]
email: emilykhor@hotmail.com
kst050801@gmail.com

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pang 1104
MY
Oct 15, 2018 11:23 pm EDT

when i get on the car he say he want cancel the trip... because he wait me over 5 min
But he no come to the pick up point then I ask he :where are u ?
He don't reply me anything
When I find he, the driver claim u go out and he want cancel the trip

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Norhazwanshah bin daud
MY
Oct 15, 2018 11:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I made a payment of total a rm 100 to my account and the money just gone without trace? Kindly help to resolve this issue.

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Nomee
MY
Oct 21, 2018 7:28 am EDT

This driver took my money just because i cancel the trip

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toby zy
US
Oct 21, 2018 7:39 am EDT

im using grab pay and i want to topup. but when i try to topup, my grab pay balance still rm3.00 but my money has been deducted in the bank account. please i want my money back [censored]

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Pavitra Jayashangkar
US
Oct 22, 2018 12:18 am EDT

I booked a grab from anjung siswa ums to kolej kediaman sri angkasa. And he refuse to pick me because he said the fare is low to go my pin location. Also he refuse to cancel the booking.

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Jack sim
MY
Oct 22, 2018 3:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

i need to complaint the driver plate number MDB2002 BADRUL AZMAN BIN KHALID on Date 1st oct 2018 5.48pm on location melaka BAN LEE SIANG, i was cancel the trip by the driver, when my phon show me his is arrived but i didn't saw his car was in around me, i try to contact the driver about 3 time but no buddy answer the call !

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pjsit
MY
Oct 23, 2018 6:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

the driver is very rude .. asking more money than the usual price the price is rm 45 and ask me to pay RM55 .. and i ask politely to go a little faster as im rushing in a rude voice and demand me to pay RM300

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Ainn
MY
Oct 27, 2018 12:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Owner grab perempuan berbangsa cina sila berhati2 bila nk booked grab ya. No plat (PMT 8861) PERODUA MYVI (BLUE). Byk i dgr aduan tentang owner grab ni telah menipu passanger, mngenakan caj yg lebih, bawak lari brg berharga passenger time passenger pegi toilet or tido dan mencuri. Nasb i tahu nk buat aduan tentang owner grab menipu sialll ahhh

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Gino Goh
US
Oct 27, 2018 6:20 pm EDT

I want complain about Grab driver still received my cash after i using Grabpay.
When i disclosure i got send my bank account to tell him return the money but him din reply.And also din answer my call.

Name:Lokman Bin Mustafa Kamal
H/P :[protected]
Vehicle: VAG 9063 (Vios)

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ZJ Pan
US
Oct 27, 2018 10:36 pm EDT

I want to complain that the pricing is too expensive, i just from setia alam to klia2, but the driver price can charge me RM285.41. Suppose the price is written there RM180. This price is too over compare to other car booking service.

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Nur Fasihah
US
Oct 28, 2018 7:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Saya nak tanya apa tindakan bila kita complainn tak ada yang berubah dah la mahal

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Sitileha
MY
Oct 31, 2018 10:25 am EDT

Pemandu angkuh dan bersikap tidak profesional terhadap kanak2 bawah 2 tahun.
Tidak mengucapkan terima kasih dan membalas ucapan terima kasih.
Diam sepanjang perjalanan dan menunjukkan sikap tidak puas hati apabila kanak2 td mengusik button cermin tgkap dan tinted yang ditampal.
No kereta:hwe4159

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raymond lian
MY
Oct 31, 2018 11:06 am EDT

Just few km need RM20. Few minutes before see is rm13 after few minutes become rm20 wtf !?

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Nur Fasihah
US
Nov 01, 2018 1:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Morning Why grab sekarang terlalu mahal tak berbaloi lansung selalu saya book dengan price 11 something today i book rm22 wow so happy 😁😁 kalau macam ni semakin hari grab naik kan harga.sama sahaja harga macam teksi kan thanks

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Anabel Garrote Garbin
US
Nov 04, 2018 10:25 am EST

He says he gonna give it back my phone back. I know that i drop my phone in my seats and i can't run over becuase he drove so fast.

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Anti Arindis
US
Nov 11, 2018 9:25 pm EST

A grab had said to me rudely at a side of the road in kuching just because I don't know how to cabcel my order on the application

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weixian lim
US
Nov 19, 2018 6:09 pm EST

I have been facing this problem for 1 weeks. Please fix it immediately. This brings me a lot of inconvenient.

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  1. Grabcar Malaysia Contacts

  2. Grabcar Malaysia phone numbers
    +60 1 300 80 5858
    +60 1 300 80 5858
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  3. Grabcar Malaysia emails
  4. Grabcar Malaysia address
    Renault Building, Lot 1A, Jalan Kemajuan, Seksyen 13, Petaling Jaya, 46200, Malaysia
  5. Grabcar Malaysia social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024
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