Grabcar Malaysia
Reviews and Complaints

Hi there. I'd like to make a complaint on this rude driver. My wife asked for a driver. So, she got one, yet he can't find the pin though my wife called him to inform where to pick her. After a while no sign of the driver, my wife called..he didn't pick up. So, my wife cancelled him. After a while he came, being angry that my wife cancelled him. He cursed my wife, says degrading words. Even if he thinks my wife is wrong, he should've not said the words. Pls do something. Tq for your cooperation.

I was very disappointed with the driver I booked to go home. The driver told me to book another car because I brought 5 more passengers with me who were 16 years old, 15 years, 13 years, 7 years and 3 years.. I'm so disappointed because of my own condition being pregnant 8 months and half. Compare at that moment was a rainy day. There was no sympathy for the passengers who were incapacitated.2 my son was sitting at the passenger's place and the driver asked me to find another car.. Please take action which is appropriate. The driver also wear shorts when running the task..

My trip was booked from M City Ampang to Latour building on Jalan Taylor's.

Booking showed charge was 28/- Ringgit. Driver when asked why he said his due was 40/- Ringgit, he refused to answer, when I gave him a 50/- Ringgit note, he even hesitated to return the ten change, despite already taking an excess 12/- Ringgit.

He must return my over payment and be seriously repremanded !

Today, (20/01/2019; Time around 03.20pm) I was booked a grab car from KTM serdang to Serumpun food court (UPM). The driver call me, he ask where I am?. I said clearly that I waiting at opposite to the KTM serdang which same side with KK and 7 Eleven. then he ask to come to KTM bus stop, then I move from my from place which opposite to the KTM serdang. Then he call again he said he already arrived, but i cannot see him in the bus stop which is he ask me to waiting. Then I ask him again "Where are you waiting?" he said opposite to KTM serdang which is where I initially I wait. what is this? this is most stupid driver" I never see, ask passenger to move place to place. We are paying every single cent. Grab car Malaysia should take action against this kind of drivers. This kind of thing make the passengers upset and angry. I was shout at him and canceled the booking. Then I book another car.

I accept a job to pick up passenger at airport terminal after waiting for long 5 hours. Open arrive at arrivals terminal, i've text passenger to inform that i'm arrive. After 5 minutes of waiting, again I text passenger but do not get reply from passenger. I call up the passenger 3 times, unfortunately passenger didn't pick up my call. Then I call to grab Malaysia customers service support to inform above mention issue. Seeking advice from grab customers service support staff, she advice me to do cancellation of the job since the passenger did not turn up after more than 5 minutes. Before doing the cancellation of the job, I had confirm twice with grab staff whether effect the waiting queue number will re-queue or not if doing the cancellation. She told me that won't effect my job queue number to re-queue new number after doing the cancellation of job. After cancel the job, i direct received a notification from grab mention that I have 13 minutes to return to the designated waiting area to avoid job number re-queue. Again after 2 minutes, I received another notification from grab mention my job number had been re-queue. When I call up grab customers service support for the second time to query why my job number had been re-queue after cancellation of job. Grab customers service support staff can't give me a proper answer, instead just simply give me answer to entertain me. After that, I request to talk to his manager since he can't help me with above mention issue. After put on hold for 2 minutes, grab staff told me all the managers was in meeting & will call back to me within 2 hours. Again unfortunately after waiting for more than 5 hours, no one from grab customers service support call me back to follow up on the issue. It seem like the team simply make a empty promises to entertain drivers. As far as I know, grab customers service support function suppose to help advice drivers to solve up issue which encounter by drivers. But today after waiting a designated area at airport for more than 5 hours to get a job which following the advice from grab customers service support end up got no job. It seem like grab customers service support team do not have any experience of work & simply giving unprofessional advice which at the end of 5 hours of waiting of job contribute to getting no job. It really really disappointed.

To whom it may concern, kindly please stern actions towards your driver in the attachment above as your driver is very rude and aggressive threatening and demanding higher fare than imposed for my destination. I am a very regular, platinum, grab service client. Often travel to the same destination without any problem by any previous drivers. I highly recommend that your company terminate "this kind of driver" in order to protect the good name and respect of your company before other of your grab users complaints of this driver. I may take legal action to this driver or your company in the future if this same driver is still given the chance to be one of your grab driver. I'm very disappointed of this incident. Your action towards this matter is highly appreciated. Awaiting your response.
I believe a through investigation and justication be done from your part.
Kindly reserve my identity regarding this complain.
Thank you in advance.

I am a grab driver in penang. My account got suspended just because high cancellation by customer. How can you blame us just because customer cancel? Has you educate them in the first place not to cancel? For example... Simply put location blindly and cancel and second example... With a lot of luggage bag, pls book a six seater instead. With a lot of immigrants worker such as indons, nepal and bangla around, how can you expect no cancellation. As a driver, i've been cheated by manipulating cancellation rates to suspend driver. Grab is inconsiderate and cheating in doing so. A lousy company to partner with! I don't think you even care to explain rather just enjoying profits.

Dear Grab Customer Service,

I am Darwin from Indonesia, I want to report one incident with grab car in Penang. I was a tourist in malaysia and went to penang for holiday. This morning, On 5th January 2019, I booked a grab car with 6 passengers at 07.00 o'clock No. Order ADR-[protected]-8-005 from Sunway Hotel Georgetown to Penang International Airport (PIA), and the grab driver PHT7884 named Khaw Eu Song was very very impolite.

The driver said we have to pay extra since we booked 6 passengers, I ask the driver why I should paid extra ? He said we 5 passengers plus 2 bags mean total 7 passengers, he said 1 bag mean 1 (one) passenger. I said our bag just 1 big bag and 1 medium bag which called cabin bag. At last I said better cancelled the booking as I don't want to quarrel early in the morning. Then he took a picture on my family, I still keep quite and don't want to quarrel as I am a tourist.

Then I rebook again, then a new driver come. The new driver don't mind with the same condition. Suddenly the grab driver PHT7884 named Khaw Eu Song (previous driver) show up and said bad things to our new driver and take a picture of the car, driver and again took pictures of my family and said bad words. At this time I said to driver PHT7884 named Khaw Eu Song (previous driver) that I will report him to Grab Company.

I think Grab Company should suspend an impolite driver named Khaw Eu Song, as I never met such impolite grab driver. I also attach screenshot of the driver.

Thanks
Darwin

I want complain dangerous grab driver WD 6475D, he is grab car driver and drive dangerous on road. I am the car who follow his back. I want complaint dangerous grab driver WD 6475D, he is grab car driver and drive dangerous on road. Feel very dangerous he drove!
Please keep the road safety even i don't know why he driving so rush. It is potentialy create accident to other. His car have grab painted.

Dear sir,

I top uped sometimes by on-line banking of CIMB bank.

However it was not charged MYR 20 on 22th December.
I top uped MYR 20 twice a day on 22th Deceｍber,
but it was charged only one time another one time was not charged.

Please see attached sheet.
It is a copy of sheet of CIMB bank by on-line.
Thank you for your help.

JUNICHI SHOJI

I recently purchased a GrabCar Luxe Rewards for a Vellfire car worth nearly 7000 grab points. The sole purpose of this rewards purchase was to provide me with safe and comfortable transport from the local airport and back. In my case, I was informed upon enquiry that I would be able to book a driver instantly upon returning to the airport. However I tried up to 5 times to hail a car and all drivers were stated to be busy. Upon calling customer service, their excuse was that I there were no nearby drivers and that I should try again repeatedly for an undesignated amount of time! Needless to say, my entire travelling group became very frustrated and in the end we resorted to booking a regular taxi through airport services! Grab has also refused to refund my points or to compensate. Take note, the booking system is very disorganised and unfair to both drivers and passengers! Not only that, the corporate receives maximum profit from both drivers and passengers this way. Fix it or risk loosing loyal customers.

Hi
I want to report one incident with grab car in penang.i was a tourist in malaysia and went to penang for visit. On 27th december i ride a grab car and the driver was very impolite. He took 100 RM extra from us saying our kid damaged his window sticker where nothing happened like this. When you asked him to prove he said " lets go to police". We were foreigner and we need to catch bus. So he blackmailed us and we are forced to give him 100 RM extra. Additionally he broke my kids toy.My whole trip to Malaysia was awesome but this incident destroyed all good memories.

Drivers name: Cheong Jia Huat
Car : PLM3175
Booking ID : ADR-[protected]-9-024

Grab driver apps provider is very very bad.
Sometimes when the system apps had issue or problem, apps provider never inform drivers thru any platform of communication.
When drivers had problem, call in to customers service for support. But customers service never can help up driver even don't know what they are communicating with driver. Customers service team always simply give a nonsense reasons to drivers just a matter of to entertain drivers.

Driver's name: Sazali bin Ahmad
Car registration no.: WWB 5256

Driver's details are as above. I have called for a car to bring me from point A to point B. I have separately texted the driver to give him more details as to where i was waiting for him. The driver replied and told me that there is a traffic jam ahead and he asked if i was willing to wait for him to arrive. I replied saying that i'll wait for him, no issues there. 5 to 7 minutes down the road, I noted that he is driving further away from where i was based on the map in the app. So i texted him asking if he was going further away from me. It was only natural for me to ask the way i see it as i was unfamiliar with the road layout in the area and i wanted assurance that he was coming to pick me. He replied me almost immediately in a derogatory manner saying and i quote, "Boss, thought i told you there is traffic jam already. This is a one-way traffic. You just wait at point A quietly la. I will be there". And this is how i replied him literally, "I am just telling you what i see based on the map. Chill!". Immediately after, he cancelled my booking just like that. My point of view now: I understand there is a traffic jam, so you'll be late. You have informed me so and i accepted that. But upon being imposed with a question from your potential customer, there is absolutely no need to lose your temper and to act, to put it at its mildest, with impertinence such that you would go to the length to cancel my booking. I am being completely honest here when i say that it was by my 20th attempt only did i manage to get this driver to accept my booking. So you can imagine the frustration that me and my family members had to go through when we had finally found a driver only to discover that we had lost the same driver because of that said driver's impatience. Going forward, i do hope that Grabcar Malaysia would scan their potential drivers thoroughly before approving of their applications as official drivers.

The Grab App is lousy and primitive.

I did 2 prebooks for a 6 seaters MPV but twice they dispatched driver immediately which is not my intended trip and I have to cancelled both immediately.

I did prebooking all the time while oversea and all worked well but this is my first with Grab and Grab failed me.

Then at the time of my trip I book my ride but I have to pay twice the price. As I have to leave immediately to the Railway Station, so I have no choice but take the trip.

The Grad App or website have no function to complain about Grab system or Grab management that make me think that GRAB is not a responsible company. They allow customers to complain about the drivers but not they themselves.

The drive I have is nice and friendly. ONLY GRAB IS LOUSY .

VW 7736, predua AXIA white, 27/12/2018 10:30am, This driver was impatience to waiting traffic light to turn green and force whistle to us when trffic light turning green. After driver cross the traffics light he driving so fast and cross all three lane as he like. This is very unsafety driver, even he is rushing, he's no attitude on the road and drive very unsafe!

At 3:32 AM on 22nd December 2018, we booked for a JustGrab car at KLIA2 Arrival Door 2, with Ameera Residences as our destination.
The booking was accepted by Grab driver Zapari Bin Zulkefli (plate no. CCC729), but when he arrived he said that the JustGrab car is not allowed to take more than 2 passengers from the airport. (We were 3 passengers).
He suggested that we book again for GrabCar Plus, and then drove away.

I am not new to taking Grabcar from the airport to my residence and back. Is this Grab Malaysia's new policy? Or are the Grab drivers manipulating airport passengers?

Hai,
Pada 19 dec 2018 dlm jam 4-5pm saya book grab. Saya tidak dapat bagi details driver kerana akaun saya di bekukan. Selepas book grab, grab driver (axia) call saya suruh cancel sebab dia jauh dari lokasi saya. Saya cuba cari button cancel tapi tidak jumpa sebab akaun grab saya show "in transit". Saya bgtau driver grab dan dia cakap perluka dia datang ambil saya atau tidak. Saya beritahu driver itu akaun grabpay saya telah di tolak sekiraya dia tidak ambik saya boleh tetapi saya akan complaint kepada grab untuk mendapatkan balik credit saya yang telah d tolak.

Driver tersebut bersetuju untuk mengambil saya. Apabila kami naik driver tersebut sedang bertelefon dgn hq grab labuan-sabrina.
Saya inform sabrina saya tidak jumpa button cancel dan selepas itu saya tidak dapat masuk grab app. Sabrina inform saya dan driver grab hari ini ada masalah dgn grabb app. Tetapi suda ok. Dan kemungkinan berlaku lagi. So saya drop off.

Jam 6.30pm saya masi belum dapat masuk grab app. Dan meminta bantuan kawan utk book. Driver tersebut beritahu saya akaun saya d gantung selama 3 minggu.

Sangat tidak adil untuk akaun saya d gantung. Mohon penjelasan.

I have the most unpleasant and troublesome ride with grab car tonight 17th dec 11.42pm from klia to my house usj 17. It's a pick up from arrival gate 4 and he stopped his car at middle outer lane (not inner lane just like other cars picking passagers) which make it sooooo difficult for me to drag my 2 heavy big luggage & 2 smaller luggage to his car without offering any help. Why this upset me most is because I have my 80 years mother & younger daughter with me too. Is this driver capable to be a grab driver? He leaves a very bad experience to me & high possibility to others too. The driver lim boon hoo, vam8272 bezza.

17/12/2018 (around 10:38AM)

As a cusotmer services, the operator (Amino) is lack of patience in phone to a consumer/customer.
At first, he was alright by asking my issue and anything for him to help.Thus, i mentioned my issue and saying that I have mailed Grab help support for a month ago but still coun't receive solution from that side.
So Amino, tried to suggested a way for me to try that help support that did not clarify earlier. But right after he mentioned, as a customer is logic to have some confusion and tried to repeated all his steps and asking whether it is correct/to clarify whether i understand him. (highlight, as i ask in good way)
But suddenly, he loosen his patience and raise up his voice: "Just follow the steps and stop making things complicated. Is there anything else i could help?" Then i was like fine, that's all. then he was like pissed and raise up his voice again and say thanks for calling and end up my call straight!

Actually it was small issue, but as a customer service line patience is an important key and customer service operator will never end the call before customer/consumer end it first. *Grab, kindly check and listen back the phone call recorded and observe and give more advice and training to your operators.

Thanks!