Green Dot
Reviews and Complaints

Based on a credit improvement concern, my friend elected to join Green dot Visa with a $500.00 deposit. Based on having used the Visa and paid on time the money owed, this company has refused to return the deposit to date based on having closed the account over three (3) ago. Ms. Shemika seems to be the only point of contact with limited resources to resolve the situation. Could not determine their address in which to file a complaint other than with their representative on the phone. The original deposit with the bank transaction is now being sought via a complaint to return said deposit.

I have since August when my card was cloned and money withdrawn from an ATM. I have placed 34 phone calls to Green dot trying to resolve my issue and every time nothing gets resolved because either they have an IT issue from what their people say or the call gets dropped and then I need to call back. The amount of time I've spent with this company trying to get a resolution is unbelievable and I think they need to find resolutions to this issue because people don't have their whole day to keep calling. They need to refund my money that was taken without my authorization and give me something for the amount of time I've spent calling their Philippine's call center and the Pasadena call center just to have nothing done but my call dropped repeatedly.

I had over 7400.00 deposited to my Walmart money card via direct deposit from the Wa state unemployment office. My account has been open for several months but inactive with this being the initial transaction. My account was immediately frozen and after contacting customer service I was informed I needed to submit ID verification. After doing so my account was unblocked for a very brief period of time in the middle of the night and then suddenly frozen again. Once more I reached out to the customer care team and was told to resubmit my ID verification as the original submission was blurry. I followed the protocol per the agents instructions and this led to a series of follow up conversation with a multitude of agents at every contactable level possible over several weeks. As a consumer I'm limited to accessing only customer service, corporate and the fraud department. All of which have told me they'd like to help and wish they could but are simply not given the option to do so. The only ones who could help me gain access to my own money is the disembodied "back office" to whom I have no available means of contacting. My now closed account is at the mercy of green dots equivalent of the great and powerful Ozz but minus a yellow brick road or any road for that matter. A computer in another country with zero capacity for breaking down and verifying a Washington state ID has deemed mine fraudulent. The only fraud happening here isn't on my end. No attempt to return the money to the original sender despite an attempt by unemployment to request my funds back for a redistribution of funds not have I been sent a payment by check to my listed address on file. Literally no attempt at any resolution for me and this is everything I have. I'm in the middle of moving with 4 kids and we've gone without a place to sleep or food to eat as a direct result of the incompetence I've been made to endure. Please HELP

I got a direct deposit as soon as I got the direct deposit they locked my account said my ID was fraudulent and I sent it to him multiple times now they telling me I had to contact Unemployment to get it unlocked to have them send a letter they gave me so many excuses I've been with them over 10 years the day I get my unemployment deposit they take it and won't release it seeing that it was fraudulent won't send it back to the company

My card got hack and I lost 200 dollars 06/[protected] it is in my name please help me it was stolen on July 31 I am the one who brought it I got it at Walmart on stone drive in Kingsport, Tennessee. The one who stole it was phoebe Nicole Hamiltion she hack into my account my address is 10592 Yuma Road Gate City VA 24251 that all the money I had.

have been attempting to unblock my account without success. The federal government (United States Supreme Court)ruled that inmates were qualified to receive stimulus payments. I called Greendot and asked if they allowed this and they said to go to website and apply and if it was accepted, I had nothing to worry about. I was approved for an account for this and now I am locked out of my account with over $1800 on it. I can only verify identity by sending my state issued prison I.D., birth certificate, IRS identity verification letter, and other bank and credit card statements. I have fought with green dot over this for weeks now with no help from greendot. They don't even reply to my emails anymore. My next resort is to contact and file formal complaints with my local US Senator since this was government dictated payment as well as the FDIC, and inform the news media. The federal government (IRS) sent an identity verification letter and made me verify identity before sending payment to my greendot account. Please if there is anything else I can do or or anyone else I can contact to help resolve this matter, please let me know. Thank you
Attached documents verifying identity. I have other credit card and bank statements which would not upload.

A charge was made from my account on 8/14/2021 for $70+? I called immediately only to be told the charge was pending and had not gone through yet. My money was taken so the charge had gone through! I again was told i'd have to wait until the charge went through and then i could file a dispute. 2days later it goes through fully and i begin the dispute 8/16/21. Since that day the only communication i've heard from them is a couple of emails that said my new card should arrive shortly. I had to call 4x to get a new card that took 2 weeks to receive. Whenever i call i'm transferred 3-5x and then it hangs up out of nowhere! This is totally unacceptable! I've done my own investigation that shows fraudulent activity 'trying' to take place on my card with declined purchases. Money was trying to be withdrawn from the card @ various locations on consecutive days and even after the account was frozen the same place the money was taken from in the first place it was tried there again almost 2wks later. This is ridiculous!

I am writing this as I am frustrated regarding my walmartmoneycard. I have called many times regarding a dilemma. I love this card more than any card I've ever had as it has done me justice and has been very good to me and my family for last several years. However, there is a big problem here with with a issue I already complained about. I have raised this issue with walmart moneycard corporate resolution department myself and spoke to them in 2020 right before the pandemic started. Since then I have left many messages for the issue to be resolved in which I have not been able to get anything done. If I open my mouth in which I have several times to your customer service which is out of country I find it very frustrating and unable to convey what I need to get done since the resolution department had been handling this matter. I need to get resolve this issue as it has gotten out of hand. While talking to the gentleman from your corporate resolution apartment a very kind man he asked that I get some information needed and for me to call back, I have many times unable to get through. yes did I call back with some information which I tried to several times. I am asking that whom ever calls me to give me the correct extension as 2173 is no good. I can't get past that any longer. I was able to leave several messages but no one called me back as the pandemic has had a lot to do with it.

My family and I expierienced the ca wildfires and due to the actions of greendot are now homeless.
Greendot has permenently locked our account after recieving a cashout from my retirement from an old employer. Despite the fact I emailed and called ahead of time. I have sent in every document they could possibly have needed to several different emails and no matter what I successfully hunt down for then and send in its not enough to unblock the account. The financial institution that sent the deposit has even called in and been given the run around for over a week.
Antonio torrez at ext 2229 of the corporate resolutions dept has seeming gone above and beyond to be unlawfully vague. At this point I am being told that there is no amount of verification and no pathway at all that leads to my accoubt balance being able to be accessed for any reason. I have been told the only path to getting my funds would be to have my retirment sender request the funds back and resent to another bank. My retirement group doesnt even have a process for that kind of action.
There is defineitely something wrong here and this has happened to too many people! We deserve to know why the account is blocked, and we deserve to have the opportunity to correct it, but if not we deserve nothibg less than access to our money that has been legitamized in many different ways. I will do my best to make sure this doesnt just get ignored. Im sure most people would just be relieved that they got their money back, but I demand not only my money be returned but also that this stops happening to people... Especially when so many are already going through quite enough. All of you who are experiencing the sane thing my thoughts are with you and when I am abke to get this resolved somehow I will be sure to share how.

This Greendot of a thing is just so frustrating and I know right. I can help you fix your restricted account, locked account or whatever I just need your phone number and mail that's all. I'm willing to help :) I found a way.
This could be the shortest cut to finding a solution and getting a feed back under 2-1 hours
Name gray
Phone number (protected)
Mail: Ellan.[protected]@gmail.com

Is round about the time that the second stimulus checks were being sent out I never received mine and so I started wondering what happened to my check well months and months went by and a pond further investigation with the help of the IRS come to find out my check was deposited into a TurboTax prepaid account that I have no knowledge of and didn't make or anything well I finally got a hold of TurboTax and Green Dot and got access to that account and opened up a dispute well months went by going through this dispute and then finally Green Dot credited me back the amount which is $570.10 even though it should be $600 well I was told that the funds were going to be sent to me in the form of a check since the account was blocked well I sent in all the right documents that they needed which was on 8/19/2021 and I was told that I will receive a check by the second of September well I go to call them because they've never sent a check and I asked why and they're trying to tell me that the documents that I sent in was it any good even though I was told exactly what to send in and I am in clarify and verified what I was sending in and everything that I sent in is legit I sent a copy of my bank statement showing my address from another bank I sent front back on my driving license and then I put on there the last four of the account number now they're trying to tell me that I need to senda picture of utility bill that's in the owner of the houses name and a picture of his front and back of his license which is weird cuz that's he's irrelevant to what's going on and like I said these funds belong to me so my phone should be released to me immediately this is the worst service I've ever seen in my life when it comes to Banks I would never bank with ringed out again and I would not ever ever recommend anybody to them

On august 30t4h I tried to pay a bill online which was denied. Knowing there was more than enough to cover bill. I tried to log on to websight where it kept telling me I had wrong user name and password. I have had this account for almost 4 years. The user name and password have always been the same. After 3 tries my account was locked for 24 hours. When I called customer servivce. After to dropped calls and being hung up on I found out that my email, adress and other info had been changed and that there was nothing I could do to access my account. The only other thing I found out is that there had been unauthorized money transfers. So ive now been told there is nothing else they can do. Account permenetly closed. So are the rest of my funds still accesible to the hacker/thief? Greendot told me that I had to recover the rest of my funds from the originator of the funds. What the hell does that even mean. I deposited the money with green dot why dont they still have it? Makes no sense. Am I really to believe there is no one at greendot that is able to take care of this instead of treating me like the very least a nuisance and worse a criminal for wanting whats mine. There is over $10, 000 still in the account and I need it.

My account is compromised and all my information has been changed. Money is being spent without my consent. I've been going back and forth with this company for over 2 months to no avail. Over $3000 of my hard earned money is getting spent by someone else because they messed around and sent the card to someone who I don't know, without confirming if that was me or not.

So they closed and blocked my account and are denying me my money and trying to have me jump thru hoops to get my now $2, 746. When they closed my account it was $2, 820 but they let Netflix take monthly charge they took 2 monthly charges and then in like the last week it went from $2, 790.11 and now it is $2, 746 and im not sure why money was taken out because i can no longer login at all!

My name is Thessalonia Heard. I am at my wits end trying to get my account unblocked. I have been dealing with this since June of this year. The information that I have provided to them. They say it is not good enough. I have sent them a copy of my driver's license. Front and back. They wanted it by e-mail. I sent that. Something about the edges of the picture were not right. Green dot has my social security number. I am the only one that knows it. This information should be enough. Do you need any further personal information from me? My e-mail address is [protected]@gmail.com. I have a lot of money tied up in this account. I am about to become behind in my rent and utilities. My car insurance. I need this money now! If it helps, my address is 6617 South Benton, Kansas City, Missouri. 64132. Please contact me as soon as possible! These bills are due the end of this week. Thank you for your help.

I received a large lump sum from past unemployment they blocked my account so I sent in my info they wanted by the next day it was unblocked. Me and my hubby took a well needed vacation while on vacation they did it again locked my card. I called them blazing 😡 they said there was supisous activity I explained we went on vacation and it was fine. I sent in the same document and this time they closed my account with all my money in it. They were the same docs they said it was a fraudulent ID and I was a lier and a fraud and they can't do anything about my money. I am now homeless because of them I need advice on how to get my money asap please

I've been calling customer service since july 21st 2021. They randomly sent an email saying it's unusual activity going on with my account because my taxes was deposited into my account. Only 1, 079. That's not much. I have kids to feel while supervisors hang up in my face and being rude. I have 4 different case numbers because nobody is helping me. Greendot is scamming me for what? The ceo of greendot den henry makes 2.4 million dollars a year. Why take my 1, 079 and giving me the run around when you have more then people will ever see in a life time. I've contacted fraud department to unlock my account and send full refund in a paper check. I have to wait another 4 weeks for the check if it comes at this point. They lie and schem and steal from the lest fortuned people. That's not ok.

Please kindly helped me to open my green dot account I'm sick I'm in the hospital I need to pay for hospital bills please
Name: Dale Edward
SSN:[protected]
DOB:02/18/1961
ADDRESS: 506 Park Avenue Oak Grove La 71263
CARD NUMBER:[protected]
CVV:876
EXP:05/25
EMAIL ADDRESSE:[protected]@gmail.com

Name-LAURA GARCIA
Card No-[protected]
CVV No-490
Exp-11/24
SSN-[protected]
Address No-4015 DORSEY AVE
N CHARLESTON SC [protected]
DOB-04/09/1969
[protected]@gmail.com

I purchased a green dot card from Walmart in Raeford NC on 5/11/2021 and used my debit card and put 500.00 on the card and paid 1.95 activation fee I went to activate the card and it said the card had been activated was giving it to my driver went with my driver to use the card the card was declined. Called green dot and the told me to email them the front and back of card along with the receipt they gave me a case number. I received an email in 48 hours saying that they received the documents that I sent and told me to allow them 7 to 10 days I gave them 2 weeks never heard anything I then contacted them and I received a email telling me to contact them because they have completed there research and to contact them after 3 days i was finally able to get someone and they said that my refund would be issued and to allow 4 to 6 weeks it's not Aug and I have not received anything I contacted them today 8/11/2021 and they rep told me that they stated they was not issuing me a refund after tell me 2 months ago they were. So I was very upset the lady told me to go to my local police office. Green Dot is a scam company and walmart is to because they allow them to sell the card with all these complaints and they do nothing. I did contact walmart but they said they could not do anything. I am very upset. I not going to let this go because I need my money!