Green Dot
Reviews and Complaints

I need help in resloving an issue that i have wt
Ith my greendot card my account got locked lil after receiving my tax refund and i have uploaded the verification of identity which is the way to resolve this and get my card unblocked but still nothing i also called customer service multiple times they just hang up and transfer and ask gor me to do the same process which uploading my identification card for them to resolve this yet nothing im starting to really get worried

on Feb. 28th, 2021...I purchased a green dot debit card at walmart for my grand daughter's birthday...I paid $350.00 in cash plus $1.95 fee...I opened the new package to activate the card...IT NEVER HAPPENED!...I called all the phone numbers...I tried all the web sites...walmart would not do anything about it...lot's of recordings...some human response with heavy foreign accents and phones that kept breaking up...voice messages saying the same thing.."call the number on back of the card!"...THERE IS NO NUMBER ON BACK OF THE CARD...I took pictures of walmart receipt and green dot card front and back and the package it came in and forwarded all to greendot...after 30 days of trying to get my money refunded I just gave up and accepted the fact that I had been ripped off for $351.95 of my hard earned cash...

David Flynn
HR Manager
[protected]@msi-viking.com
c: [protected]
d: [protected]

Human resources was contacted to change account per email and pay was deposited in false account.

Green Dot Acct
Routing: [protected]
Acct: [protected]

Email received:

The information transmitted is intended only for the person(s) or entity to which it is addressed and may contain confidential and/or legally privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by entities other than the intended recipient is prohibited. If you receive this in error, please notify the sender or MSI Viking at [protected] and delete the material from any computer.
From: John Solomon
Sent: Thursday, March 11, 2021 1:58 PM
To: David Flynn
Subject: Re: ACCOUNT CHANGE UPDATE

Hi David,

Any luck helping me with the change of accounts?

On Wed, Mar 10, 2021 at 10:23 PM John Solomon wrote:
Hi David,

Here you go

Thanks,
John

On Wed, Mar 10, 2021 at 7:29 PM David Flynn wrote:
Complete attached and I will add new deposit in system.

David Flynn
HR Manager
[protected]@msi-viking.com
c: [protected]
d: [protected]

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The information transmitted is intended only for the person(s) or entity to which it is addressed and may contain confidential and/or legally privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by entities other than the intended recipient is prohibited. If you receive this in error, please notify the sender or MSI Viking at [protected] and delete the material from any computer.
From: John Solomon
Sent: Wednesday, March 10, 2021 2:24 PM
To: David Flynn
Subject: ACCOUNT CHANGE UPDATE

David,

I would like to change the account on my payroll to a new account. I would also like to know if it would be effective for the next payroll.

Thanks,

John Solomon
Calibration Technician.

why did my card get blocked even my whole account is blocked and i am getting my deposit on the 25th you all can take your fees out but I can not access my money at all why would my whole account be blocked i need my money you can block the card but not my account I can send money to people I owe and pay my bills with out the card how can i get it un blocked its going to cause me to loose my appt then ill be homeless and cause me to be late on my bills even disconnected. i did loose my card and it was just lost not stolen and my whole account was blocked that was un called for just unblock my account until my card gets here thats going to be 2 weeks and my bills cant wait til then and another thing if the card is cancelled and you have the new card no one else can get my money dont that make since to leave my account open and not blocked. if this isnt resolved ill have no choice but to change banks and loose all my cash back reward thats not right i am sorry, you can call me at [protected]

Account blocked

It been over 5month since my greendot has been locked and been trying to unlock the account and nothing has been done to it up to this moment, here is the email to the greendot account [protected]@yahoo.com and my username is Sb1027. I hope this got resolved as soon as possible and i have the greendot account number too [protected] and my full name is below
susan browarsky. I have attached the picture of my greendot [profile and also the greendot card for proper unlocking and hope to hear from you soon.

I am elderly. I was in a nursing home for a few months and when I got out I could not remember my pin and did not remember the phone number/e-mail info associated with my account. I requested an account takeover on February 27th. I submitted a current utility bill and copy of my state issued drivers license as requested and waited two weeks for my refund check, it never came. I contacted customer service again March 12th. They claimed they did not receive the utility bill and ID, however after "looking into things more" they found them and then stated they just needed me to verbally verify my address so I did. I was told the funds would be sent within 2 weeks. I explained that I am elderly and that I need these funds to pay my rent and to buy food and prescriptions and asked that this be expedited as I have already waited two weeks. I explained I am facing eviction if I cannot pay my rent. I was hung up on twice while trying to get help and later was told they have everything and I just have to wait. I did not trust that my request was being processed so I checked in with customer service again 3/23 and was told they don't have the documents. I have photos of some of the chats which shows they had the documents on the 12th. I sent the documents several more times on the 23rd. One of the "supervisors" told me that if the subject line is not exactly formatted a certain way they will not accept the e-mail. He said they see the documents but I have to resent. I did and they verified it they can now process this. I requested to speak to a manager and was told one would call me within 24 hours and they never did. I did not receive a call so I contacted customer service AGAIN 3/24. They told me they didn't see the documents still. I explained that I have sent them several times and have photos of the chats confirming so. All of a sudden they had the documents but stated they have not been reviewed. I inquired why I did not receive a call from a manager and they said they do not see I requested one. I also have photos of the chat stating I did and the "supervisor" stating they completed a request for one to call me. I am beyond frustrated with your organization. I have discussed the situation with a lawyer who said they would take this case on if I need. If I cannot get my money expedited in the next few days I will need too. Please contact me asap. My name is Jane Maas and my refund request number is [protected]. My account type with Green Dot Bank is checking, bank routing # [protected] and direct deposit account # is [protected]. The bank card number is [protected] exp 10/24. The phone number you can reach me is [protected] or [protected]. My new e-mail is [protected]@gmail.com.

My account was blocked due to suspected activity. First email said due to Fraudulent Activity, second email said due to inactivity. I have $1, 805.05 on my account

My greendot account was blocked today and I have my unemployment sent direct deposits to the account. I am currently down and out after my house was burgled last night with my wallet stolen. I am still dealing with the emotional trauma before I received an email from greendot notifying me that my account has been blocked. I will appreciate it if anyone can help me unlock my account so I can get my funds.

Thank you.

I had a platinum green dot card which had 450.00 on it. I paid my yearly payment in January and in March, they destroyed my credit by stating it was in arrears. I cancelled the card and disputed the charges. They do not issue paper statements, make a call or inform you. Then when you call the automated system doesn't recognize your card. I cancelled this card and they owe me 378.00! they are scams. And i want my credit restored and like the case against them in Minnesota my name cleared. Marla K Rivera.
All my other accounts are perfect, including my car, everything. 5018 E 1200 N Demotte IN. 46310.

-This incident of me not being able to reach a representative who can provide me with any information on if funds are really blocked from being deposited onto my Walmart Money Card that I will never have access to has been going on since last week going up to 3/15/2021 and beyond.
-Something tells me that the customer support representatives with the Walmart money card are telling a lie. The rep told me that since my card is no longer valid that any funds should not be deposited onto the card anymore but did not want to send me proof of the account being closed. I have an IRS check that is still coming to the routing number of this card since I did not know that the card was invalid at the time I choose to deposit my tax/refund from Covid-19 onto the card since it was not expired! The IRS mentioned that they will be depositing my IRS money to the routing and account number of this supposedly invalid card on March 17th, 2021! However, Walmart customer support at [protected] does not want to answer their phone, or return any calls to address this or provide me with proof outside a phone call that they really closed my account down, since I have called them the first time! Therefore, I want proof that Walmart has closed down this card and any routing or account number associated with it since I will not be able to access the funds on their stupid card ending in 1252 which has not even expired yet but that is invalid!

I purchased your card, put money on it. Used the card and after two weeks decided to cancel the card. There were no online contact services listed at the time. The automated online chat did not help, but found out how to delete the account. The amount was brought down to as near a zero balance as possible. Later, I read you could ask for a check for the remaining balance. So I did this. I waited. No response. I then found a place to email you. Within several days you replied you will respond to me within 2 to 3 days. You did not. I only received junk marketing emails from you. I finally was able to find a toll free number, which was not there before, online, and called it. The agent stated they will not cancel the account. They also stated I have a $-35 balance from monthly fees. I argued I had canceled the account and wished to received the small amount I originally had left in the account. You refused to do so. Then, you put me on a permanent hold of over 2 hours. I was working at the time, so I didn't mind waiting. Then I was disconnected... After the music stopped. I kept saying hello, hello... To which you did not answer.

Ok in december I bought 2 gift cards from walmart — could not make one work at all I called and filed everywhere walmart numbers and no one could help me — finally I got a address to send to for help — walmart visa gift card
P.O. Box 5100
Pasadena california [protected]
Put customer service on the envelope — then I get a call what is wrong with these then im told to send my drivers license copies and weeks nothing so I write a letter then a call oh gee do you have the card numbers how the hell I have that when I sent to them and by the way I'm talking to some idiot can't hardly speak english we dont have — what the heck you dont have I sent to you we dont have nope we dont have need card number what the hell — I have sent you 2 visa cards 25.00 each with 3.00/ card I paid I never in my life have dealt with such crap — now my cards are there somewhere and so is the copy of my drivers license that I sent unless they were destroyed and I'm being cheated out of my refund on card dont work — I hung up on that idiot he pissed me off dont tell me my stuff not there unless someone destroyed them im really pissed off at this — totally can't believe this crap I'm 72 years old and to be cheated out of money is [censored] Sylvia Tingley
9623 n 100th e ave owasso oklahoma 74055 417-291-5541 please do not call im so pissed all I want is my money back and that idiot can speak english fired

Green dot sent a new card after the first one went missing. When I canceled the card, the whole green dot card got canceled. I need them to send my taxes back to the IRS because there is no account! Why are they holding these taxes? The IRS said to contact green dot which I did and nothing was said about money in the old account. Only that they could not turn the card on again.

My name's is James Brown, 59, I am a resident of Auburn NY USA.I Can't access the email attached and phone attached to my greendot card ending with 3318.i have been trying to call the customer service but I haven't gotten any useful information, I can be contacted on this email [protected]@gmail.com which I formerly attached to the online access.

Since 2015 I have held a GreenDot prepaid card without an issue. It was January 6, 2021 when my nightmare began.
On December 23, 2020 after waiting 27 weeks for my Pandemic Unemployment Assistance I received 2 deposits. I felt relieved after all the struggles and lack of shelter I could finally get some type of stable housing and begin addressing my medical needs. I was born with a congential defect of my hip joints which lead to more orthopedic issues as I aged.
On January 4th 2021 I purchased an RV for a little over $5, 000.00. To my surprise I could not readily access my funds or wire transfer to the Sellers bank account. I tried an alternative way of funding thru an online app called Cash App. I was able to transfer funds to the seller in various amounts. On January 5th I made all the payments necessary to pick up the RV and drive it back to our camp spot.
The next day I filed for my unemployment benefit because a message came thru stating the Colorado Unemployment System would be shut down until January 10th. I filed for one week. The deposit for that week was made in the amount of $707.00.
On January 7th 2021 I went to DMV to register the RV and my card was declined. I thought this was odd because I had ample funds to cover the fees.
I came back to the RV and checked my account and there was an email from Green Dot stating I had to validate my identity and to send a copy of my license to Customer Service and once reviewed my account would be unlocked.
I panicked and sent a copy of my license to every fax or email I could find of Green Dots so my funds could be released. The Code Enforcement of Longmont had just issued me a tow warning because I had no plates on my RV and they threatened to impound my home.
Within 2 hours I received an email stating my documents could not be verified. I was extremely confused and panicked.
I spent the next 3 weeks on hold for hours to speak to a representative. Each representative gave me different reasons why my account was still locked. One of the emails stated my account was inactive.
To date february 16, 2021 I still have no answers or access to my pua funds. Eight thousand six hundred forty seven dollars and fifty three cents $8, 647.53 is what green dot denied me access to.
I have sent clear copies of my license along with a copy of my cellular bill. I provided my insurance declaration page showing my RV purchase and address verification. Yet Green Dot will not honor my formal request I made in writing asking the company to refund the balance in the account and issue me a check to close the account. I believe I am being targeted because I am a low income citizen dependant upon Governmental Assistance. This company has targeted many PUA receipants and PPP Loan holders taking all their money including mine. I want access to my money. I waited 27 weeks for Colorado to Approve my unemployment and now Green Dot has denied me access to this Assistance for over 6 weeks now.

My stimulas was deposited into my account on december 31 were deposited into my account one on someone got my money as soon as it hit my account my verification for my account information was sent to someone elses gmail address I dont know how this happened but I did not do it I did not authorize this on december 31 for $530.00 and another again on january 4th for 506.00... I do not understand why they have not refunded my money... I did not due this and I need my money back this is crazy they havent even called me back or emailed me anything I have contacted green dot multiple times waiting for hours and hours to talk to someone to get some one that barly spoke english and didnt understand me and filed my disbute 3or 4 times to get denied and hung up on if this is not taking care of im sueing greendot and going to the bbb better business berau and calling fraud on green dot this is fraud and I did not due this I want my money back now please

My disabled brother bought 2 cards from Walmart with his stimulus check, Card [protected], CVC776 and Card #[protected], CVC946. He could not activate by his phone, so I (his sister) registered them online. It said registered successfully and ready to use in 30 minutes on 1-24-21, but he has been unable to use them. I am unable to reach anyone by phone, email, chat. Very frustrating and starting to think you are a scam! His name in Jim Peery, phone # [protected]. My contact is Pamela Vaziripour [protected]. Please help!

I loaded 400 onto the card and have not been able to use it. I provided a front and back copy of my ID as well as proof of residence and still get the run around from green dot representatives. I will not deal with green dot anymore and I will also spread the word on the customer service and poor service