Green Dot
Reviews and Complaints

i need my money my card was blocked on june 8th. I sent my verifications on the 8th and my card is still blocked with all my money on it. everytime i call they tell me it will be fixed by the end of the day, and its never fixed. they tell me to resend my verifications and then tell me it will be another 2 days. i dont understand why its taking so long. all i want is my money.

why would you block my account and i did not ask you to Green Dot?
i need my money and can not get it because green dot sucks

Please I need to get my green dot account open...I need to get my green dot account unblock
I still don't understand why it was blocked

On may 21 2021 I recieved a direct deposit at appr.5am for the. Amount $2, 037 shortly after a transaction of $2000 was occured and my mobile app had been hacked and me email changed and the funds were transferred to a different account. It took 2 days of being hung up on left on hold and transferred to someone else who was rude or very unprofessional. once it was filed woth disputes dept. I was informed it could take up to 10 working days. It's going on 3 weeks of being told something else and handed over to someone else and eventually disconnected I have asked to talk to supervisor and was hung up on. Does anyone have some advice any other banking institutions this would have been professional taken care of in short order.

I received my tax refund on one of my two green dot cards about a month ago then I wired myself some of it to my other one and it got blocked.i been getting the runaround and submitted my id to green dot at least 4 times.greendot idk if I'll use one again.i have 1400 on it and I need it now.i am homeless and want to go to another city to work and can't because there's no work here and green dot is holding my refund.my email is efrain.[protected]@ yandex.com

Si my account was blocked on or around May 7, 2021. I called and called and called and they kept hanging up or would never answer. They didnt answer and help me until May 21st! when they didnt hang up they gave me a email and told me to send a pic of my tribal id front and back to an email with a case number. i did and i got an email saying the email address couldnt be found so i called back the same day and was given a different email and sent it again with ro response and they didnt answer or help me again until May 27th and they gave me another totally different email and i did the same thing and sent my id and still no response! Even tho they blocked my account they are still letting netflix take out monthly charges and they are charging me the monthly fee for the account but i cannot have my iwn money! Idk how that is possible but they are! PLEASE HELP!

Good morning Greendot, I tried to log in this morning and it says I should reverify my ID over suspicious activities. That's very weird because the only activities on my account is my unemployment paycheck.
Now I'm trying to verify my ID the site isn't accepting my card number and when I call it says my account is blocked, please can I ask what for? My account is blocked because the government tried to verify my Greendot account to know if it's functioning and then when I'm to receive payment today I can't log in.
Please I need my account unlocked, thank you.
Incident happened this morning: 06/04/2021
My phone number is [protected]

I cant access my online account or by calling bc i changed my phone number i need my money someone please help

Yes I got my tax refund back on my Green Dot card on may3rd 2021 I went to ATM on 05/04/2021 to get my money cause my baby just passed away and I tried withdraw 600 dollars out 3 times and it didn't give me my money and it took 1800 dollars out of my account I called green dot and filled a dispute and still have no recieved my money and now every time I call the agent are very rude and disrespectful and hang up on me they told me I would have my money back on my card may 21 2021 and still nothing

I reached out to Green dot specialist team reagarding my account, which at the time had 98.00 available on my account. I believe the person that took my call and knew this has something to do with a scam charge that happen 20 minutes after I got off the call with a lady from green dot specialist department. The total amount was 35.73 taken from my account leaving my balance less then what i had to pay my bill on. I called back and ask to speak with a supervisor and she told me its pending and could not do anything about it. I then had to ask the supervisor which should show if calls are recorded for Corporations phone number the number she provided me did not get me to anyone in return the number she gave stated for me to call back the same number that got me to a specialist. At this point I am very aggravated with using this again. I should have you all investigated as i believe you have a mule in the specialist department whom notice i had funds and took advantage of it.

My name is Ernest Lawson. I purchased a green dot card and put $500 on it from Safeway in Davenport WA on May 5, 2021. I was going to activate it today to use the card when I found that the card is missing. Safeway is unable to help me so I called Green Dot customer service and was told that without the card number they cannot help me nor were they able to help me talk to anyone in mgmt or give me corporates phone number so I could speak with someone there. Attached is my information photo copy of the msg Green Dot sent on May 5 the receipt of purchase and photo copies of the information that came with the card. Ernest Lawson physical address 1311 Logan St Apt 1, Davenport WA. Mailing address is PO Box 382 Davenport WA. The best email to reach me is [protected]@yahoo.com or call at is [protected] or [protected]. Thank you

I went log on my greendot an it Will not Lett me so I called customers service she gave me website an code an Case number send my I'd U want do it on your direction not Happy

Dexter is the supervisor I spoke to and my situation was that I had my card stolen and called to call center dont know where located he would not giive me that informaiton he is still as am making htis complaint is on the phone did not even try to help about 2 weeks ago I lost my card and the lady was able to transfer my money to a temporary card and it was that easy Dexter stated that the policies have changed and is still on the phone waiting and not doing anything what I would like is my money to be transferred to my other card and I let Dexter know if I did or was not able to do that I would lose my job he did not show any care Me as a consumer he showed poor attitude and poor customer service and he is supposedly a supervisor we do lead my example sad for your company I hope he is reprimanded because the lady agent helped me with no problems my number [protected] and email is [protected]@gmail.com please contact me immediately my card number is [protected] 12/24 cvv 735 and I will probably lose my job because of this misfortune he was a very bad supervisor

They locked my account because unusual activities and when I called customer service they'd explained that the system locked my card for unusual activities. I explained to them the only activities were my unemployment payments being deposit into my account every week. They said that the system triggered this as unusual activities. They asked for me to upload my ID to the email they've they provided and I have done so. With no response within a few days I called back and they gave me another email to send my ID. I sent my ID but no response within a few days and I called again. They gave me a 3rd email address to send my ID to and yet no response. I need my money!

Run they are fraud lock ur money down and don't care file arbitration!

I'm Ms. Tewania C Harris: I'm writing Concerning my Complaint Case # [protected].
On 4/8/21. I Loaded my Go 2 Bank $340.00
From my Renasant Debit Bank Card Account.
On 4/20/21. I Go to Walmart in Tupelo MS,
Tried to use my Go 2 Bank Card I Couldn't.
Wrong Expiration Date, Card Invalid useless.
My Bills Came I Couldn't Pay I received three
Overdraft Fees I had to Pay, I Cried Didn't have Food had to borrow Money I Paid back.
Now I'm still in a bind my Monthly Bills Due.
I've Paid to have my Card sent in 3 Days.
I've Spoken with Supervisor Stated I send
My I.D. Verify Address I sent this information
I went through tremendous Strain, Cried
Sleepless Nights Bills Due, Compensation
$1660.00 + $340.00=$2000.00. inside Check.
Mail Check to my Address: Compensation

Ms. Tewania C Harris
2700 W. Main St #94.
Tupelo MS, 38801

Thanks You
Ms. Tewania Harris

3/13/21 - Direct Deposit Economic Impact Payment - $4, 200
3/13/21 - Unauthorized charges and wire transfers totaling $3, 107.47
3/13/21 - Reported the loss to customer service, was advised to write letter of dispute and send to po box.
3/15/21 - Reported loss to IRS and FTC
3/19/21 - Send letter of dispute to Po Box 5100 Pasadena, CA
3/25/21 - Received letter denying my claim due to no errors being found on my account
**I reported the loss to the Topeka Police Department, copy of report included. Whoever took my money changed all the info in my profile and I was never able to gain access again. They closed my account ending in #6136. Customer service has done nothing to help me since i cannot verify the login info that is on my acct now/prior to being closed. please help me!

i had my tax refund sent to this bank upon receiving my refund greendot closed the whole account.. i was asked to send in information showing them i am the owner of the account.. once i did that they had me waiting two weeks after sending in my information .. they told me they will not be able to open the account due to suspicious activity but the card is new and have never been used the money is legit and was sent from the irs.. im confused

I have been having issues with my greendotbank I am unable to get my funds in it and I have been really trying so hard, I already contacted your customer service and I am awaiting their response. I was able to fix the first account and here I am again with same issues and I hope your customer service are able to help me fix it again, I am awaiting your response thanks.

I have been trying to get my tax return out of green dot for days. I have uploaded my ID verification at least thirty times. I have called corporate office and FDIC and I am about to call a lawyer. I really need my money and don't want to have to call and push this to make it even longer before I can access my money. Can someone please help me. My email is [protected]@gmail.com