HP
Reviews and Complaints

I bought 3 of these laptops in 2016/2017 and two of these right after 12 month warranty expired one hinge has broken. The screen then begins to spilt, you can not open or close laptop. After googling, I found this is an ongoing issue with this laptop. No recall has taken place.
The hinge is a very cheap and can not support the weight of the 17.3" screen. HP is rude and will not take care of the issue. They keep saying hinges are delicate, like I am an idiot, and it is out of warranty! I have owned many laptops and NEVER have suffered a hinge problem. My son never uses his because he thinks its too big and his hinge has broken so NO not overuse. I have bought at least 8 HP laptops over the past 20 years and 5 printers. Argumentative, non-English speaking customer support is detrimental to a company. Good luck HP and good bye forever!

After several months dealing with the support team, I now have been without my computer for 5 weeks, and nobody is able to give me any information or to provide any suitable solution to my problem. This started at the beginning of the year when I contacted support to get help with the performance and heating issues that I was having with my Pavilion x2 13-r010dx detachable laptop. After several conversations with the support team, all ending with no improvement, they told me that there was nothing they could do to help. After arguing with them that they needed to find a solution since the computer was still under warranty, they finally agreed to help. The only option they gave me was to ship my laptop to them so that they could look at it, fix it, and return it. This left me without my only laptop, and the one I use to work from home, but I had no other option.

They promised to get it back to me within 3-5 business days, so I sent it to them in the box they provided. When they received it, I got an automated email stating that the expected shipping date was that Friday. This date came and went without any information regarding the progress or what was causing the delay. After receiving multiple automated emails stating that it was delayed and would be shipped soon, I contacted customer support. They informed me that they had no additional information, but would contact the service team to expedite it.

After two more automated emails suggesting later delivery dates and another attempt to get information about my order (with no success), I finally received a call from the escalation department. My case manager promised me to get to the bottom of it and get my computer returned. After several phone calls with him and several attempts by him to get information from the service team, another two weeks had passed, and no information was available. He promised me that it would be shipped out June 19, and that he would instead replace it if that date was not met. When June 19th came, he still had no information about what the issue was with my laptop, nor a firm date that it might be completed. After asking me to wait a few more days, he agreed to honor his promise and send me a replacement. When he finally got around to sending me an email to confirm the replacement, I discovered that it was not even a detachable laptop. When I brought this to his attention, he said, "I apologize I don't have any detachable available of comparable specs. They are either a downgrade or too much of an upgrade. If you could provide me a receipt that could help us locate a detachable if available."

This is the most absurd thing that I have ever heard a company claim. When a customer buys a product that does not work properly, it is their responsibility to repair the product or replace it with something with all of the same features and specs or greater (regardless of the upgrade). As a business professor, I am very familiar with this process and understand that it cuts into short-term profits. However, this is how business is done and what is stated in your warranty.

Now, I have been without a laptop for 5 weeks, and have had to sporadically use my wife's computer so that I could get a little of my work done each week. I am now very behind on my work due to the lack of a computer and the time that I have invested every single week to find a solution with HP.

Just bought a new HP printer, the booklet (E4W43-90021) stated "start here", step 2 "Connect" Download and install to connect and to go to 123.hp.com. I did that and a pop-up stated "call here", I provided my phone number and they called, they went to set-up my printer but said my internal driver was not working and that tech support had to remote on and fix the problem. It cost $99.99. Yes, I paid the money. Come to find out that this was not HP at all but techserv60. I think if I could had instruction that walk me through the set-up using the disc that came with the printer I may have avoided this scam.

I am very unsatisfied with my new HP laptop. I must say that it is the worst laptop I have ever had. It was quite expensive but it works badly and has many bugs. It's almost brand new, I bought it only two months ago and already I have nothing but trouble.
First of all I contacted the store where I bought it, but they refused to help me and suggested me to contact HP directly.
I was really hoping they'll help me, but they didn't want to listen.
HP representative wasn't nice and spoke rudely and I don't even know what did I say wrong. I only asked them if they were able to help me with my issue but received only rudeness as a reply.
I will never buy anything from HP! Worst company out there!

We bought a HP E3E02A 6830 0-in-1 MFP on 19/05/201616

15/06/2016 Yvette informed us that the printer does black streaks when
she prints

Problem was that printing was done on cardboard but setting was on normal paper

15/11/2016 Yvette ask for Black Cartridge

06/12/2016 Cartridge install but printer not printing correctly

24/01/2017 Alvia informs me that all cartridges has been replaced and
printer not printing

14/02/2017 Printer returned - print head replaced as ink had dried in
it (according to Ensure IT)

16/02/2017 Alvia inform me scanning not working and printer not 100%

16/02/2017 Alvia then also informed that the print quality is not
right

Machine taken to repairs, informed that the ink levels are to low and print head is replaced

27/02/2017 Replace the cartridges on our cost

10/04/2017 Alvia inform me that there is again a problem with the
print head

18/4/2017 Print head replaced no feed back from Ensure as to why it
was replaced again

And now the printhead is AGAIN giving problems

We want this machine replaces and NO ONE respond to emails

I called in to get my RP9 POS fixed today Tuesday 9th 2017 and a guy called Mike with the email address mike.[protected]@hp attended to me.
He was very sleepy over the phone and kept on saying he couldn't hear me while I was actually on top of my voice for him to hear properly. At a point he told me I was yelling and at the end of the case it so happened that he created a case for a wrong part. when I raised the issue with him he just dropped the phone on me.
My company buys 300 pieces of POS hardware every single year and the support has been awesome until this very experience.
I urge you to send him on more training on how to handle customers because he not only lack manner, he also lack the drive to help customers.

We bought HP printer and were very disappointed with its quality, we had to fix it several times and it did not work properly.
First of all we contacted the store where we bought it and they said that to resolve the matter and get a refund we had to contact HP service.
I want to mention that HP service was really poor, and even though we were complaining about their product they said they had nothing to do with that!
They said that we had to resolve everything with the store where we bought it. We reminded them that printer was their product and they agreed but said that in our case they were not the ones who sold it.
These people gave us nothing but headache and bad memories. Do not use this highly unprofessional store!

08/05/2017
[protected]
We have purchased the above plotter and got it installed in the month of April 2017. The plotter was working nicely but yester day the paper roll got finished and end portion got stucked/ jam, and the printer is showing Error code as Ox [protected]. We were trying to contact your customer care number [protected]. However no response has been received.
Repair under warranty

i have owned probably about 6-7 hp computers over the years. Had nothing but trouble with them. I have since went with something else but I still have a hp printer. I very seldom print in color but now it tells me the color cartridges i just replaced need replacing again. I spend more money on ink for this printer than anything so I am buying another printer but it will not be hp. I will never recomend any of your products to anyone. This ink thing always having to replace the cartridges is a rip off. I am done with hp.

Who ever is reading this post I would not recommend any HP product to anyone. Bought a new computer from HP.Com and it didn't work properly right out of the box. The USB ports never worked properly. They did come out twice and tried to fix it but could not solve the problem and gave ip and closed the case. I spent several hours on the phone transferring me from person to person only to be disconnected and this happened several times. Finally I tried to resolve it through customer service via the internet. This ended in them not sending anyone to resolve the problem or sending a unit that worked but the wanted ME to disassemble the unit and try all kinds of things . Really is this my Job... once again HP left me with a brand new computer that does not work properly and not help.

I have had smartfriend service for several years-when they could not fix my computer which had a ''script error'' after 10 attempts I bought a new HP computer from HP with a extended smartfriend warranty. Now I called SF to cancelled old service they tell me I had to pay $70 to cancel since I haven't had a year of service. I looked up my records and found receipts back to 2014 and also noticed HP has double billed me since Jan 2017. Now HP doesn't really understand how ''they'' can make a mistake and I double billed myself. Now the billing dep't could not help me but would send it up the line to be investigated ...

I paid for a replacement battery for my computer. Order #BJPJ8184-01. Case #[protected]. I have paid $118.95 for the battery. Plus a tech service fee of 60.00 to determine that I needed a new battery

Unfortunately, the incorrect battery was sent to me. I have a desktop HP Envy Rove 20 Mobile all-in-one. Serial No. 5CD4021.

To resolve the problem, I want the correct battery forwarded to me rush. I would also request that a trace be placed to locate the individual that filled the order incorrectly.

I look forward to your reply and a resolution to my problem. I will wait a short period before seeking third-party assistance. I have already spent hours on the phone without resolution.

Please contact me at the above address or by phone 215.247.4966

Sincerely,
Karen Price

Worst customer service via phone. Took several attempts to get to a person, then i could not understand him due to his accent and once the problem was fixed kept me on the phone for several minutes trying to sell me warranties. And don't get me started on all the bloatwear they install that takes a computer geek to uninstall. Purchased the laptop at costco and their concierge service was even worse, just sent me to hp.

I bought my daughter for Christmas a x360 ultrabook . My daughter Bianca Lambert filled in the online registration of her product. She has a mild intellectual disability, she is 22. On February 14th this year (2017), she stayed at a persons house, while she was asleep the people took her computer. She was in such a distraught state, I had to send the police to pick her up. My problem is that without the serial number it is hard to prove it is her computer. The police would like me to try to find out this information and I have sent several emails and have made several phone calls to HP to see if I can retrieve this information connected to my daughter, Bianca Lambert, registering. I am disappointed with HP lack of response to this problem and over 2 weeks have passed since first contact. Phone staff had told me this was to be prioritised and each time I would hear from someone promptly. Can you assist further.

HP has zero customer service! Top 2 worst experiences every! You are wasting your money purchasing any computer products from HP! My less then 5 month old computer has had several issues, todays issue was I TURNED IT ON! The sync up with Windows failed and I spent 4 hours to restore! 1st conversation with so called customer support I specifically told them not to remove my profile, however; they did exactly the opposite! They removed profile and made a new profile that I spend hours restoring, unfortunately I purchased this product to replace a reliable computer as it is older! BIG MISTAKE! Now I own a unreliable computer that I can't depend on!

Support is all from India no North American support, also everything they do will be email like this so zero chance of any solutions!
I could go on for hours about how little they care about these problems or how they would provide zero info for what, when and where the problem could of started and of course they could provide no information on how to stop it from happening again! I was told to hope it doesn't happen again!

If you buy an HP Computer I would suggest not, take the money and place in safe area then set it on fire, this will hurt but you will recover shortly, buying these products will only cause a life time of on going issues! FOR SALE ON SLIGHTLY USED ALL IN ONE PAVILLION COMPUTER I Will take a $500.00 bath on this deal!

Originally in August, 2016, I was given a free one-time support to SMART FRIEND, which is owned by HP, but is a paid service. You get techs from India only. The tech did a screen share, took control of my computer, & ran freeware program after program, not asking or telling me what he was doing. He went into my Windows programs, making changes. Result? Computer was worse & I think he added malware & viruses in the process.

After this, some computer guy I no longer have contact with, helped to fix some things. However, after some time, I began to have problems again. My HP warranty about to run out; I had HP regular tech get me to a Case Manager, who simply wanted me to send the computer in for repair, which is ridiculous, b/c repair facilities only fix hardware issues, like bad motherboards, drives, power supply failures, etc. I asked, but he refused to give me another SMART FRIEND one-time support. I then started reading & posting on computer geek & well-known software sites for help. Though no one solved my problem, a Moderator told me how to load various tools & run tests that showed I had corrupted Windows files. He also told me how to get another tool to repair them (it is also in Microsoft Tools). It was able to repair some, but not all the corrupted files. And the instructions on how to do so were unclear & too difficult, & required a 2nd computer with a clean Windows 7 OS to get replacement files for the corrupted ones. Way too complicated. I then called HP Case Mgr. again, & finally convinced him to get approval of another SMART FRIEND session. I called SMART FRIEND on Feb. 18, 2017, & asked the tech, Claudia, who answered for a Manager. I explained that the prior tech had damaged my computer, & I wanted to speak to a Manager & ask he work on my computer himself, or choose his very best technician. She fooled me, telling me she would first have to take control of my computer before getting a manager. Then, upon connecting, she told me she was turning this over to Karla on a chat session. I told her NO Chat Session; only Live Talk connection, but she simply clicked off the call. I immediately told Karla I had to talk to her on the phone, but she was pushy & just kept saying she was going to fix my problems. When I told her, NO, she must call me, she said she was not "authorized" to call on the phone. So, I told her if that was he answer, I would call back & also put in a complaint on her. She was nasty, & told me to go right ahead & report her; that she would report ME for refusing her service. I immediately called their number back, & got tech Nasim, who I explained the whole story to. He said he was a Level 2 Tech. But then I could tell he was thinking, & suddenly proclaimed that their system was updating for the next 2 hours & that he would arrange for a member of their Callback Team to call back in 2 hours. I think everything he said was a lie, as no one called back & that was 8 hours ago. I tried calling back & get a recording that they have very long wait times of over 60 minutes. I never dealt with such an incompetent, deceitful service, & since they are part of HP, that should tell you something about HP. And, technically my warranty is now expired, but the Case Mgr. told me he had extended it until we solve this. My Complaint here is mostly about SMART FRIEND, but I could certainly write an earful about HP & their products & services. I want this computer cleaned from any viruses, malware, & corrupt Windows files replaced, & the whole computer's operation checked thoroughly. Or, give me a new computer that matches the retail price of this computer.

I have been trying to find the discrete graphic card (upgrade from my Probook 640 G2). I have spent hours and hours of time communicating with tech support and part department (Feb 14 to 16). They are pushing the problem to each other. The service was disappointing. There is an upgrade option for my laptop, clearly stayed from the website. My serial number is 5CG6451899. It is a Probook 640G2. I would appreciate if you can let me know what is the part number for the discrete graphic card which is compatible with my laptop. Below is the link to the upgrade option.

http://store.hp.com/us/en/ConfigureView?catalogId=10051&urlLangId=&langId=-1&storeId=10151&catEntryId=1402651&quantity=1

In December of 2016, I purchased a HP Laptop. This is for home use and has very little information in the hard drive. Today, January 16, I purchased an HP Printer. I was having difficulty with the install so I called the 800 number on the screen.
A gentlemen tried to assist me but said that I needed to have the laptop cleaned and that he could perform that for me and would then install the wireless printer. Since I have been out of the business of using laptops for sometime, I assumed I was talking to HP people. He then informed me that there would be a $99.99 charge for assisting me with the problem.
Understand that this was a foreigner and I could barely understand him. He then told me that they would do the repair and call me back once the work was done. I was then passed on to another gentleman who told me the charge was $199.99. So, I would suggest not using the 800 number on the screen. I felt like a stupid old woman when I realized that I could probably have had one of my grandkids set the printer up without paying $199.99. He would not give me a straight answer when I asked if they would be charging my account again in 6 months. I was told it was a one time charge; but I don't trust it. I would suggest NOT using their website for any installation of HP Products. I am very disappointed and I am out $199.99.

After I checked the online reviews I found out I was not the only one who had update issues. I'm so sick and tired of these updates and I have no idea why do I get them every day.
It takes a lot of time to update and I can't do anything about that. I tried to contact HP regarding my issue but they said that these updates are important and if it says that update is necessary then it really is. HP laptop is worst ever!

On November 9, 2016 I purchased HP 62XL Tri color and HP 62XL Black ink.
Here we are November 21, 2016. 13 days really 13 days and I need tri-color.
I printer 5 - 8 x 10 photos, 8 - 6 x 4 Printer tells me I'm low on tri-color?

I checked black and tri-color.

I like the printer but the ink is expensive and I don't know why I'm low on tri-color.

Why would the printer be drinking the ink. I depend on this printer I wish I still had my HP Office jet 6600. Ink seems to last.

I'm not happy.