HP
Reviews and Complaints

purchased a HP Compaq cq2025 computer from staples on March 26 2012. Within weeks the hard drive went and I took it back to staples to be sent away for repairs. When I got it back it never ran as fast and it was a bit glitchy. But nothing I could not live with, but I feel it was most likely repaired with recondition parts. At the beginning of march 2013 the computer once again stopped working altogether and once again took it back to staples to be sent for repairs, this time it was the hard drive once again and the motherboard. Since my warranty was about to expire, and given that the computer was a lemon and something was causing the hard drive to fail I was forced to purchase a 2 year extended warranty from staples. The computer is still not running as it was when new. I called hp customer support, and explained to no less than 10 different operators and was shuffled and transferred from person to person, till I finally refused to explain again what the problem was. I then requested an email for head office and was told there was not one, ODD that a computer co. has no email. I asked for a phone number to head office, apparently there is not a number. So I explained for the 11th time how I was forced to purchase an extended warranty from staples and that H.P. should have extended the warranty on a computer that was obviously defective from the start. I was told to return my warranty to staples for a refund as it did not cover replacement parts and i would have to pay extra for things like hard drives ect should any part need to be replaced as my staples warranty did not cover such things, I was repeatedly told that for 79.99 I could purchase and 1 year extended warranty from H.P. but The offer was only good at that moment and it was a special price for me alone. The rep was insistent and yelling at me with the special offer. I finally had to hang up. With no resolution. I then called staples very upset about the fact that my warranty did not cover parts, only to find out I was lied to by the rep. As it turned out my warranty was for 2 years cost only 64 dollars and covered everything including parts also, should the computer fail in year 2 of the warranty I would be given 300 dollar credit towards a new computer. So the rep. flat out lied about no email for head office, no phone number and also lied about my staples warranty in order to get me to purchase a H.P. warranty for more money and covering only 1 year. Was also told that out of 10, 000 computers they make one faulty one, that it happens, and so sad for me that I was the one who had the bad luck to get it. The computer is still not running right but H.P. does not stand behind their product and have the worst customer service I have ever had the misfortune to deal with. I will never purchase any thing from h.P. again and will tell any one who will listen, not to but if they do they better hope nothing ever goes wrong with it and they never have to call H.P. customer support

I purchased a replacement AC adapter for my laptop off of ebay with 3 year warranty. It started off great but didn't use my laptop much purchased it in Oct and in Dec was using it the battery got really hot (hot enough to burn a place in the table it was sitting on and fried my laptop...These were supposed to be new batteries and verified it was the correct kind for my computer. Now the battery doesn't work and neither does the laptop

I have purchase new hp laptop on 25 february 2013 from carrefour in bawadi mal, al ain. It was sold to me defective piece. When I switch on laptop one massage I received that "system detected fan is not working" to continue press enter. I press enter and I found clear screen. There were no any icon like " my computer, my document, recycle bean etc. ". I called them back after I reached at home and they reply very badly that sir we will sent to company and you will get repair. Here I need to clear one thing that I dont have car, I went in bawadi mall by texy and come back also by texy. So what carrefour management thinking that costumer will come back if we carrefour sold them defaulted items and we will serve service such a way and get credit.
Its my humble request to take some strong action against this play.

Why do I hate HP customer service. LET ME COUNT THE WAYS.

This has been on my bucket list for so long. I finally decided, today, that I cannot take it anymore. I am going to share this with everyone because I know you all have similar stories and are equally frustrated, but do not have the time to do anything about it. I am going to speak on the behalf of everyone who hates the service we are getting in America, the beautiful.

The worst part of all is that most companies in America are outsourcing everything. Some of these customer service representatives can make you go from one to ten in a nanosecond. Their thinking is very concrete. Many do not have a good grasp of the English language. I believe they rely on flowcharts. If you say, “No, ” they look to see what it says in the corresponding box and repeat it verbatim. They should start answering the phone, “How may I be of absolutely no assistance to you today?”

Two years ago, I sent my Special Edition HP laptop to be serviced. I really loved that computer. The hinge was coming apart, which I realize was my fault because I sometimes picked it up by the cover. I had just a few days left on my three year warranty. I got the computer back and it was working well, but five days later it completely crashed. I ended up buying a new HP laptop, which is not nearly as nice. Just recently, I sent the new one to be serviced. I made a joke to my sister that in five days, it would crash. Low and behold, that is exactly what happened. It is telling me to use my recovery disc. I just find this to be too much of a coincidence to be a coincidence.

I remember buying a three year home contract when I bought this computer. When I called for service, the representative said I did not have a contract. I read off the product number from my invoice. The service rep said that it was not a valid number. I kept calling to see if I could get a representative who could help me. They kept saying, “No, you do not have a service contract.” How about the customer is always right. How about saying they are going to check into it and get back to you. I eventually found the paperwork for the service contract. I had to register my service agreement. This must be one of their latest tricks to make money. I did not read my receipt because I was too busy and that is what they are counting on. By the time you make your first service call, you cannot remember if you bought the extended service contract or not.

Once I registered my service contract, they admitted I had a service contract. If I had not found that paperwork, I would be dead in the water. That is exactly what happened to my husband’s computer. I bought a service contract via phone and had no way of proving it when he needed technical support. I wonder how much profit they make on this little scam.

I am so sick and tired of these people repeating everything you say by using the alphabet. “A” as in Apple, “B” as in baby, etc. A call that would ordinarily take five minutes can take over an hour. I heard that they enjoy torturing us and laugh about it in the bullpen.

When I called about renewing my service agreement for my last computer, the service representative gave me a price, but I realized it did not include hardware. I said, “I did not want to pay for their HOTLINE service only.” She said, “Sorry, ma’am, you are not listening to me.” I said, “No, I get it. You want me to buy your lousy service without hardware support for the same price as I was paying for telephone and hardware support.” Honestly, I would rather break my computer over my head than talk to them. I started to realize that I was doing everything I could to avoid having to call them. My son refuses to call them. My husband does not even bother to get the service contract extended because he also refuses to talk to them. I decided from now on, I am going to use their chat line. In this way, I do not have to go through the alphabet multiple times. I wonder how many other people feel this way.

Once a customer service representative gave me instructions on how to fix my computer. I said, “Won’t this delete my programs and files?” He assured me it would not, but it would take a while. He asked me to call back when it was done. I called back and the next customer service representative said that I had deleted all my files and that there was nothing he could do about it. He said, “I am sorry.” You are not the only one who is sorry, buster!

My son’s computer was in warranty. I was told to send it to the HP Service Center. I would call to ask the status. They would say that they did have the part. After a month went by, I called to state that their service contract indicates that the computer would be sent back within 10 working days. One representative said, “Well, do you want us to send you back your computer without the part.” That was obviously not from the flowchart, just plain stupidity. It took me three months before this was resolved in a satisfactory manner and more aggravation than I have ever known. I could go on and on, but I know you have your own annoying stories.

So many Americans cannot get employment and would do a great job at this if given the opportunity. They would even be happy to accept the same salary at this point. I would be willing to pay more for the option.

I remember watching a skit on Saturday Night Live with Gilda Ratner. She was all tied up. She managed to call 911. The recording said something like this: “Touch “1” if you are being burglarized, “2” if there is a gun pointed to your head and “3” if you are getting raped.” That is about the size of customer service in America. I feel sorry for the elderly who need to make a phone call. These phone trees are getting more and more expansive. It is really bad when they cannot recognize a simple “Yes” or “No.”

Oh, by the way, HP will no longer give you a hardware contract for a laptop after three years because it was built to only last only three years. I have had to buy a new laptop every three years. Dell is no better. I hear the same complaints from my sister.

Slow delivery, originally three days should be to, six days before. I hope to improve the delivery of.

Dear Sir/Madam,
This is regarding Case ID- [protected]. I am a Research Scholar in IIT Kanpur, India. Sometimes back, I purchased an HP laptop with Windows 7 operating system with genuine license already installed in it. After 1 month, I started facing problems in windows 7. I complained HP customer care many times but every time I got replied that they are busy then and would call me later. But they never called me back. After several attempts, finally on 21 Dec., 2012, my call was taken and complaint was put. But the case has been delayed till today (25 Jan., 2013) i.e. more than 1 month and during these durations, I contacted them several times but they just pretended of helping me. Once they told me to uninstall Microsoft office regarding that problem. I uninstalled MS office but the problem didn’t get solved. Also, in this laptop, I am not able to install any software and thus because of HP customer care, I am not able to use even MS Office like basic software. I am a very busy man working as a research scholar at one of the best research institution of world i.e. IIT Kanpur and your that kind of responses have really frustrated me. Now today (25 Jan., 2013), I got a call from HP customer care saying that they are ready to send me recovery DVD. But, I will have to pay about Rs. 600 as shipping charges. I refused to pay it. Then he disconnected the phone. After some time, I got an e-mail stating that my case has been closed. I was not even informed before closing my case. Sir, here in IIT Kanpur, I have a lot of friends who use HP laptop but now with HP’s such a kind of service, they are saying that they will never purchase any HP product in their life. In other companies when a laptop is purchased with genuine operating system, a DVD of respective operating system is also given along with that but your company doesn’t give that and when a person feels a problem with that operating system, you people ask extra charges for that. What kind of service is it? I am thinking of taking this complaint to consumer court in spite of my busy schedule. I request you to please send me recovery DVD without any charges as soon as possible as my research work depends a lot of my laptop. My HP laptop details are given below:

HP Case ID #: [protected]
Product description: HP 2000-2121TU Notebook PC
Product number: B9K60PA
Serial number: 5CB2280TRM
Problem description: IN/MF-:9-18/NCD/ CSR/HP 2000-2121TU/recovery Issues/

Thanks
Sandeep Sahu

I am about to call HP Technical Support for the third time this evening [protected]). They haven't been able to help me after I spent two hours on the phone with two different techs and asked for a supervisor. They wouldn't put one on the line. The problem: the recovery discs I ordered from HP don't work. The third disc in a series of four just stalls out. Yes, I unplugged everything but the monitor, mouse and keyboard. I tried to reinstall it the software three times. I ordered the discs from HP with the serial number from the computer. Nothing works. The solution according to the tech is finding the Build ID number. The problem is there isn't a Build ID number on my computer. I checked the bottom of the stand three times. I checked the back of the monitor and the sides too. No BUILD ID or BID number. The techs are stumped. The number isn't listed under system information. I will never buy another HP product again.

I got an Email of LUCKY WINNING scheme that i had win an amount of 7, 50, 000 pound sterling.
i am providing all the emails i got from there...
EMAIL 1

Amen Corner
Cain Road
Bracknel1
Berkshire, RG12 1HN
Registered Number: 690597 ENGLAND
Batch number...XYL/[protected]/05
Ref number...24/00319/1PD

Dear lucky winner:

CONGRATULATION.

Your e-mail has won you 750, 000.00 GBP and two hp laptops windows seven
in the just concluded Hewlett-Packard (hp) promotion in conjunction with Google Incorporation held in the Month of November 2012.
The draw no.2758 brought out your e-mail address from a Data Base of
Internet email users and qualified you a bonafied winner of the stated amount.
For claims process, fill and contact the claims manager via the mail id below;

Full Name:
Address:
Sex:
Age:
E-mail Address:
Phone Number (Home):
Mobile:
Country:
City:
Occupation:

MY BEST REGARDS
DR. MARTIN MATHEWS
EMAIL: [protected]@live.com
TEL: +[protected]
***********************************************************************
E-MAIL 2

Hewlett-Packard
Amen Corner
Cain Road
Bracknel1
Berkshire, RG12 1HN
Registered Number: 690597 ENGLAND
Batch number...XYL/[protected]/05
Ref number...24/00319/1PD

We congratulate you once more for being a lucky winner on the hp PROMO held in the United Kingdom the year 2012. Meanwhile, your winnings has been sent to our affiliated courier company ( GLOBAL MAX COURIER COMPANY ) for delivery to you in India with the details below.

1.) £750, 000.00 (Seven Hundred and Fifty Thousand British Pounds) in your Honour.
2.) Certificate of Winning.
3) Two Windows 7 HP Laptops.
4) Relevant Documents Backing Your Winning Prize.

Your winnings was dispatched on the 27th of December 2012 and it will arrive on the 28th of December 2012 . As soon as your winning prize arrive India you will be contacted by our company diplomat (MR. BENSON GALE/ [protected]@london.com) that will be bringing your funds to India, please send a scanned copy of your i.d proof to our company diplomat by email.
You are to pay (21, 000.OO India rupess) to the Ministry of Finance, India for legal procedures that covers all the necessary registration of your winning prize to (INDIA GORVERNMENT AUTHORITY) for easy and early delivery. Meanwhile, we the entire board of directors have given you the go ahead to make the payment to the account details that will be given to you by our diplomat (MR. BENSON GALE) who will be in India with you tomorrow. kindly follow his instructions.

Note:
We have already notified the Delhi Government about the amount that is to be delivered to you in your country and because it is a huge amount of money and the terrorist
actives in the Asia region including your country India, your amount has to be registered with the Government of your country and they are going to issue a receipt regarding this in your name so you will not have any problem when you are spending this money once our assigned diplomat has handed your prize to you.

Be informed that your prizes are protected by a HARD COVER INSURANCE POLICY(HCIP) which makes it impossible to deduct any money from your funds before remitting it to you. This is in accordance with section 13 (1)(n)of the British national gambling act as adopted in 1993 and amended on 3rd July 1996 by the constitutional assembly. Due to this fact, you are expected to make the payment yourself as the rightful Beneficiary of this prize money.

Payment Officer.

DR. JACKSON WOODS

EMAIL I D: [protected]@live.com
Tel: +[protected]

please tell me about its authenticity...

I purchased a brand new pavilion G6 laptop on October 17 th from future shop after much research. My previous laptop crashed and I really needed one.
Purchased it and when I got home the computer would not finish its startup and I had to contact their tech support and they advises me I would have to do a factory restore. Despite thinking this was a bit strange considering it was the first time I had ever turned it on I did it anyways.
4 weeks later I started receiving a AMD graphics driver error and was told to run some tests on the laptop by hp tech support which didn't show why this was happening. I was then told to factory restore it. I did and then the computer starts freezing and shutting down.
My brother continues to call Hp tech support fr me who makes him run countless tests. They all show problems with the laptop but they continue to make him run the tests again and again with the same results. It's been 2 weeks of this and HP still will not take the laptop back to fix it and now I have a laptop that won't run windows and is basically useless. Even with a supervisor "ticket" entered its been a week and noone has called me back.
Completely frustrated that I spent $550 and don't have a laptop to use since 5 weeks after purchase.
Why will they not stand behind their product and warranty ?

Hi Sir/Mdm,

Please look into this issue closely.

Replace Parts was arrived on 20 NOV 2012. No engineer was attended onsite. I had called to HP helpdesk for assist and promise to get engineer to attend onsite.

Today was 3rd of December and I need to make another call to check when was the engineer will be coming down. These was really unacceptable. We had our SLA to meet

On agreement, Engineer must be 4 hours onsite service if parts available. Please do a futher investigation and hope to hear from you for a good explaination why this happen?

Case [protected]

I bought 3 HP laptops for my kids, 15, 13 & 11 to do their homework and email. ALL three have had problems. At the one year mark, one had a defective motherboard and battery that would not hold the charge; the second had a bad hard drive; and the third keyboard problems. The first two were repaired by HP because we had bought insurance. WE bought anew battery. The third, HP wanted $350 because the keyboard and motherboard showed "water damage." We did not have insurance on the third laptop. ALL were Windows 7. Two computers were purchased at COSTCO and the third at the NAVY Exchange. Our next round of computers, with Windows 8, will be DELL. No more HP laptops, desktops, printers or projectors.

I own a HP 2509m monitor. Purchased in Dec 2009. Bought from Costco because they extended the warranty by 1 year. Unfortunately, still 10 months out of warranty. The monitor has failed...not receiving power. Has been great up until now. Not used to monitors failing in the past. Have owned 8-10 monitors over the years. Usually end up upgrading with new technology and donating old equipment to church or school. Looking to replace but not much faith in HP any more. Looks like from the posts on HP Product Blog that many users have had numerous problems with this monitor. Anyone have a good experience with HP monitors? If not, what brand of a larger monitor would you recommend?
..

dear sir/madam
we would like to inform you that we have recevied the claim document hp redemtion cell on the below mentioned and it is approved for the gift back pack woth Rs 1499
claim receipt date - 13/08/2012
e-mail - [protected]@yahoo.in
telephone -- [protected]
your product serial no- CN26Q174MC
thanks &r egurd
kiran kaur
phone - [protected]

Sir,

I have purchased HP Laptop in Month of June - 2012, In last 2 month I have visited 3 times in HP Service center (Noida Sec - 18 )
but still lots of problem are there in my Laptop and when I am trying to contact with HP care center and also with Their grevances Cell
No one is replying me properly so sir plz do need full as soon as possible if You can.

All Required details mentioned beloq.

Serial No : - 5CD1411F3C
Product No : - QG470PA#ACJ
Model No : - g6 -1201TX

I am a student and spent a lot of money for what i was told a great laptop pc that would fill all my needs, what i got was a piece of crap this hp tx2-1275dx screen went blank called to check what the problem could be and hp support new the problem before i finished my sentence you need a new motherboard at least $329 to fix. Then i type in the model number in google to find this is a common problem that hp is aware of but wont take responsibility for their mistakes poor venting causes motherboard to overheat and if you replace the motherboard this will happen again. Because hp will not stand behind the product i will never buy another hp product again and will also spread the word around campus to stay away from hp.

I bought two HP Pavilion desktops at BestBuy in Jauary. The PCs come with a one-year warranty. I decided to extend the warranty for an extra year. HP, for an odd reason, charges $10/warranty MORE if you buy online than through a sales rep by phone. The rep took 30 min. to complete the transaction, then overcharged us by $80. When I called back with the order number, the new rep couldn't find the first order and said HP could not help me - to call the bank. He also refused to let me talk to his supervisor and said they have no number in the U.S. I called the bank, and they confirmed that I would have to work the overpayment out with HP. I am now being charged for 3 warranties for 2 computers.

i have found problem with this hp dv6 7012tx models that the color while playing movies and videos on screen, colors are like to spread and screen goes white, i don't know what the problem with these new series dv6,
moreover the beats sound is blasting and these are far more bad to hear than altec lansing,

pls help...are you people also same problems pls share and update...

Hi saw a grade 3 refurbished laptop for sale on laptopsdirect.co.uk.It was a HP 635 AMD-E450 and had heavy scratches on the Lid and a touch pad that was pushed in, it was roughly 230 euros.I ordered it thinking I could fix it up and could get a a bargain.
My faith was repaid when they deLivered a Fujitsu Siemens Li 2727, which is a notebook and which you can buy new from 270.
I contacted them and they had no idea of how it happened.I filled out the form that they asked me to fill still no reply.
I still have not heard anything yet but the reason I am making this complaint is to warn people not to gamble with this site, the way times are with money and this is how these people operate.The funny thing about this is the Fujitsu Siemens Li 2727 that was deLivered had heavy scratches on the Lid and a touch pad that was pushed in.What are the odds of that happening, they must look at the damage of a laptop and not the model number, no actually they used false advertising

On 12th May 2012 we purchsed a HP DV6-6CO3HNX laptop which was on special marked down from $1499 to $749.50. In addition to the laptop we also purchsed (on the advice of the salesperson) the additional cover provided by Harvey Norman's Product Care Plan for $139. On 1st June I had to take the laptop in for a RAM upgrade during which the sliding lock mechanism for the RAM panel and battery compartment failed leaving the RAM panel only partially secure and the battery panel unabel to be opened. The tech advised me that the unit is DOA and could be replaced if i so wished. In order to do this I had to ring HP and get an authorisation number which i did in front of the Tech. He then went to check the stock availability and after about 20mins returned with the manager Ben who told me that that particular model was obsolete and offered me an inferirior ASUS claiming that it was the best he could do. After further discussion I was then told i could replace the unit with any new laptop to the value of $749.50. ? I argued that this would mean a laptop with inferior tech specs and that this was not fair. I was told i was welcome to ring the Dept of Fair Trade and that all he (Harvey Norman) was required to do was repair, replace or refund. I reiterrated that HP had declared the item DOA and that it should be replaced with and equivalent unit with the same tech specs. Needless to say he was not budging and adamant that he was right. I stated he may very well be right but under the circumstances that doesn't mean it's fair !, , , , When I got home i read the fine print on our Product Care Plan and discover a line which was not disclosed to us at the time of sale that supported the Managers stance. Irrespective of HP's support for the laptop to be declared DOA, Harvey Norman need only replace it with a $750 unit which will be substantially inferior in performance to the HP DV6. In summary I feel "cheated", not only over the legality of HN's position but more for the fact that we were "encouraged" to purchase the Product Care Plan (for an extra $139) on the basis that they would replace the unit no matter how minor the fault for a period of 36months fron date of purchase. Nothing could be further from the truth !, , , , we were duped and the extra cover paid is not worth the paper it was written on ... :(((((((

I am writing from Singapore to you as I am totally disappointed with your product quality and especially the after sales service in Singapore.I purchased a HP Envy Beat edition notebook last year and started using only in June 2011. Within about half a year, the notebook failed twice. The 2nd time was in Jan 2012, the motherboard failed. As it was the 2nd time, I am quite sure there's some kind of fault with the notebook and demanded for a one to one exchange since at that time its still under warranty and expiring on Feb 2012. My request was rejected and the engineer by the name Tan, assured us that after changing to a brand new motherboard, it should be fine and and assured us that we can look up for him if encounter any problem within a year. We therefore took his word for it hesitantly. Never did we expected the notebook to fail again within 4-5 months, in May 2012. And it was the motherboard again! We expected that HP Singapore will be more responsible to change it for us free. We made a complaint and one of the case manager, by the named of Uma.. who simply pissed us off. (By the way, the engineer Tan, we were told that he was no longer with the company and what he told us, was not recorded by HP.)We then wrote in to HP USA, and not surprisingly, it bounced back to HP Singapore and another representative by the name of Provi.., contacted us.It's a long story to go into detail what had went thru with the conversation with these 2 representative of HP Singapore.The main points that I wish to highlight is the insensitivity towards customer's feeling from the service staffs.Based on the number of times that the notebook was brought down to the service center within a short period of times, it enough evidence to show that it is a faulty one.And I don't think our request is so unreasonable. In fact, end of the day, we had compromised to paying 50% of the charges but requested to have a free extension of the motherboard that we gonna pay to 6 months instead of 4 months that HP Singapore had offered. However, again, we are rejected. Worst, we received an email by another party by the name of Chua.. from HP Singapore, that we are given 14 days to accept the quotation, otherwise we will be charged even though we intend not to service it. We have never encountered a notebook that breakdown so frequently within a short period in the past and you guys couldn't even able to assured us of your product quality by simply complied with a 6 months warranty, Is this to show that your product quality is so poor to this extend?When asked about the caused of the failure, yours guys told me "Don't Know!" "Its Electronics!" It's simply appalling to heard such words from a global branded company! Then my question is why should consumer choose HP than other brands? Why should consumer like me choose HP Envy Beat Edition rather than other HP lower range notebook? Your Case Managers repeated mentioned they tried their best to "help" me by giving the discount which pissed me off. I am not seeking for your "Help!". It is not the matter of money but principal. Even with the 50% discount, my wife and I don't feel good accepting it as we felt cheated. I am totally disappointed with HP, the trust in your product and not to say the horrible after sales service. And to highlight to you, both case managers spoke English with different accent, which I believe are foreigners, which I had a hard time figuring out what they trying to say most of the times.First it came the unsatisfactory service, then now came the threat that I had to made up my mind within 14 days whether to accept such offer. I wrote in to US, and bounced back to Singapore. I really don't know what the hell is going on with you people.
My notebook is still hanging at the service center Singapore and it seemed I have no choice to accept the bullish offer.
I think you can forget about your company's philosophy under "Customer Loyalty" which is to "TO provide the highest quality of equipments and Service".To savage the last piece of trust from me and other consumers, I hope that there's a certain reply especially from the CEO cos this letter suppose to direct to you. Hope you won't disappoint again.