HP
Reviews and Complaints

We bought two identical HP printers each with HP ink plans just over 2 years ago. All went well until our credit card on the HP account to pay for the ink was compromised by a scammer and was cancelled by the bank. Both printers stopped printing. The printers both had a message that there were problems with our HP account, so a new credit card was put on the HP account. However, this faulty HP account message continued to be displayed on both printers. HP technical specialists could not get our printers to print claiming both printers had the suffered a mechanical problem. We will never get an ink plan again. Having two printers fail when the 'accounts' have a credit card changed is too much of a coincidence, so we suspect an HP software program problem is the pitfall. Both printers are just out of warranty, so for the 1st time ever we are not shopping for HP for our replacement printers.

I have an HP Envy I bought in March of 2023 and HP refuses to fix an issue with an issue where the laptop keeps freezing up! They refuse to fix it under the remaining warranty and keep saying my warranty does not cover the freezing up issue! They want to charge ne 35 dollars plus 16.95 per month for support services. The laptop will not function properly and they will not honor the warranty! I WARN EVERYONE TO STAY AWAY FROM HP AND NOT BY THEIR JUNK PRODUCTS!

Bought an HP 7602 Smart Tank printer on January 14, 2025. It worked fine for about 6 weeks and then the front panel display indicated that it had a printhead problem (See attached photo). After 2 video calls from HP's technical support, they sent some new printheads, which I installed. Another video call proved to HP tech support that the new printheads did not help, and my printer has a serious problem and needs to be replaced under warranty. So HP customer service verified that my printer has a problem, that it is under warranty, and they finally said they would replace my defective printer. They then asked for purchase receipt and serial number, which I provided and they verified. They promised to send a prepaid shipping label via email within 48 hours. I've made 3 calls just on the shipping label issue alone, each with the 48-hour promise to email a shipping label, but I still haven't received it. The applicable Customer Service Order (CSO) is #BXBT8499-01. The latest case number (as of 4/23/2025) is 5141171582.

Here are some earlier Case Numbers from other phone calls (some are not listed because I had already deleted them because I believed the issue was being resolved):

5139326322 Date Created: Mon, Mar 03, 2025 01:22 PM
5140212339 Date Created: Tue, Mar 18, 2025 07:01 PM
5140614638 Date Created: Wed, Mar 26, 2025 11:42 AM
5141171582 Date Created: Mon, Apr 07, 2025 10:10 AM
5141172684 Date Created: Mon, Apr 07, 2025 10:25 AM

Service Order Number:

BXBT8499-01 Date Created: Fri, Mar 28, 2025 03:03 PM
I phoned again on Wednesday, April 23, 2025 and talked with "Max." Everything was the same scenario -- Max verified my email address and promised that I would receive an email with the shipping label "in the next 24 to 48 hours." It has been over 48 hours now, and still no shipping label. I have checked my email client's "Junk" folder, and no email from HP has been received. I did get an email from HP asking me to take a 2-minute Support Survey!

I recently cancelled my HP subscription with you. Subscription ID: [protected]
Previously to me cancelling my instant ink I spoke to Kiraim on [protected] and we went though all of me payments etc... I the confirmed to me that November payment was still outstand, we then had a conversation about my payments being taken on a credit and so he was unable to take a payment on a debit card. I then told him that the payment was never on a credit card as I don't have any credit cards, he then put me on hold for about 10 mins as he said he needed to speak to him manager to authorize me paying on a debit cards.

When Kiraim came back he said his manager said it was ok for him to take the payment on the card. I then gave him my card number and he then put me on hold again for about 5 min and the came back and gave me the ref [protected] for the payment of 3.99.
The dates that he confirmed are:-
29th March £3.99
21st April £3.99
24th May £3.99
23rd June £3.99
19th July £3.99
23rd Aug £3.99
23rd Sept £3.99
24th Oct £3.99
13th Nov (Paid by Card) £3.99

Since I spoke to Kiraim, I spoke to HP customer services and they are now telling me that I have not paid for November, I have also been receiving email from you saying that I haven't paid.
This is now becoming very frustrating as what did Kiraim do with my card number and why did he give me the confirmation reference, I need this matter to be looked into urgently as I am now concerned that he may have used my card with out my authorization and I have now had to stop my card until this matter is sorted out.
I look forward to hearing from you once this matter has been investigated, please be aware that no payment will be made until I have heard back to you.

Rated 1 out of 5 stars
their customer service and what they…just wait and sorry for the one she lies to you
their customer service and what they say is just lies I can understand why we lose our trust in American companies; I order computer in 15 of November and I told the customer service I lost mine and I need it to my personal work at home and she said you will get it in 5 to seven business days and I am waiting to figure out today that I will get it in December 16. i called the customer service and no one care talk to the for one and thirty eight minute and they blame me that's all what they can say and we will right notice about the customer service but you can't get your money in time to buy from somewhere else and you can't use the deals on black Friday and good buy for your work because she offer me to wait for month $70.0 and when i told her about another one ready she said I have to pay again and wait until I get the refund and that may take two or three weeks.
so, advice don't trust them, all lyres and non-trust people

Date of experience: November 25, 2024

One of the volunters did contact me on the HP official frorum and he is are not working for the HP as a agent and he knows nothing about HP products and charging cables on the Hp Laptops for the changing and the charging. He did not helping me out at all. He did not give to me benefit on my behalf and it is are no use to me. He did made no progress by that. He did failed to do so. He did failed not suceed. That did lead nowhere. It did went backwards. He blaiming that I was rude and mean on him when I was not.

Hands off HP

Subscription ID: [protected]

Case no. [protected]

Printer: HP Envy Photo 7830 connected via WiFi

Problem: My printer stopped starting up correctly even though I turned off the power several times (removed the cable completely from the printer and the wall outlet and waited a few minutes before plugging it back in). The power button (switching on and off) also stopped working. I thought I would reinstall the latest printer software, firmware if necessary, but the printer was not found. So I called HP.

Calling between 2:40 p.m. and 3:10 p.m. and 4:10 p.m. and 4:40 p.m. on February 15th, 2024 with a German woman from HP Instant Ink Support - Phone number [protected]. I have a MacBook Pro and an Acer notebook on which Windows 11 is installed. She didn't know or little about Mac and asked me if I had a Windows computer. I said yes. She gained remote access with my permission, but couldn't find my printer. After 30 minutes she wanted to stop calling and told me to get help from someone. I said that I needed her help. She told me to buy a printer cable, what I did. So I called again later and caught the same lady. So we tried to establish a printer connection via cable and tried all three USB ports, unfortunately unsuccessful. After 20 minutes she said that we had been on the phone for another 20 minutes and wanted to interrupt. I got a little upset and said that I had purchased an HP printer and had been a good customer for 5 years and would never buy an HP product again. She said it was my decision. I probably said something like the customer service was terrible, but the lady had already hung up.

Instant Ink subscription from the 14th to the 13th - 300 pages for Fr.

16.50 (previously Fr. 13.95) per month

11 pages printed on the 14th. Printer stopped working on the 14th evening. That means I have to pay for 289 pages (300 11). I have also accumulated 866 pages. This means that I can no longer use 866 pages + 289 pages = 1155 pages. I will not be reimbursed anything either. By canceling I agree that everything will be forfeited - there is no other way to cancel. HP also asks to return original printer cartridges.

Instant Ink subscription canceled on March 12, 2024 (I was informed of this date).

Don't buy any HP products.

My PC would not work following a BIOS update. I arranged to have it repaired with HP UK as I had an extended warranty. This was on 12th October 2023, it was returned a few days later but not repaired. I contacted customer service again and they arranged to have it collected again for repair. After a few days it was returned but in a worse state than it had been sent as it would not even power on now! After contacting HP again I had to wait weeks before anyone would give me an update and they never contacted me despite me contacting them numerous times. Eventually they arranged to have the PC collected again for repair on 23rd November. It has been over 6 weeks now and still my computer has not been returned. There is no option to speak to anyone on the phone only on Whatsapp and the customer service is appalling. I contacted them again today and was told I would have to wait 72 hours for an update!

I must be in Communist Country that this company can dictate what kind of printer Inc I can use and purchase or not. Overreach in every way possible. HP Printers are now dead to me. My printer is blocked from printing, because I wont use Hp INC...How dare this company interfere with my personal shopping and how I handle my business, my personal business. Again, this is not acceptable in a FREE country for FREE people.

22Nov2023

HP Advisor advised me I needed to update my BIOS. I did so through the advisor program on computer. After update it informed me the security information (login) had been erased and I needed to reset the PIN. Clicked button and only options they give are to send a text message to my home phone that is a landline and doesn't receive texts or to use Microsoft Password. Can not remember Microsoft password (the reason I use PIN to sign in on computer in first place) and again the only option is to either send a text to my landline that wont take text messages or ...it actually tells you from the cant login screen to go to a website and fill out a form. (keep in mind you cant login to computer)

Called HP help line number and was told I am out of warranty and therefore they would need me to pay them to help fix the lock out the HP Advisor pushed BIOS update caused. I fail to see how HP accessing my computer without my permission after warranty and pushing an update that erases my PIN login and then demanding money to unlock it is any different than the scam companies hacking into people and locking their computers doing the same. Was told they would call me back with more information within 24 hours and have yet to receive the call.

I bought an hp envy printer not realizing that instaink was a program that basically controls your printer and when you dont refill your ink when hp wants u too they then freeze your printing abilities. I was not told about being able to use different ink when I purchased this printer nor did hp make that option known but they did force feed me all hp insta ink prompts and made it the only option that I was aware of at that time. I now have a frozen printer that they want money from me to unfreeze. I just found out about the lawsuit in regards to this exact type of situation. Im beyond upset. I calkkled customer support and they would only help me if I had money to pay them. I am a student, and I am disabled and I didnt have money for food this month and they expect me to pay to print from my printer. This is beyond disgusting and I am appauled by the nerve these people have. I challenge hp to do the right thing but I doubt that they will. Taking advantage of people this way is horrible and I want to know hoe they get away with this disgusting behavior. I will never ever support hp or any of their products ever again. Any company that is willing to take from the poor in this mannor should be slapped with multiple lawsuits and fined.

I first arranged to have my PC repaired 2 weeks ago. It came back a few days later and had not been repaired the same issue remained. I spoke to agents via Whatsapp and they arranged to have it collected and repaired again. I just got the PC back and it is still not repaired, it does not even turn on now! How is this level of incompetence possible in such a large company as HP?! What kind of lazy incompetent people are employed in the so called repair department?! I tried contacting someone on Whatsapp and no one is responding. I phoned and selected for someone to text me, no one has! I have never known such bad incompetent service and will certainly never buy another HP product ever again!

To add insult to injury when I finally got a replay on Whatsapp I have to wait 3 "working" days for someone in complaints to contact me, which means 5 days because of the weekend. As you spectacularly failed to repair my PC twice you should have made and investigation into it immediately. Never, ever again HP!

Initially, the printer worked fine. The problem began when HP tried to control how much I was printing. I had to change plans several times to suit the ink purchase. (Scam?) I canceled the subscription because, as a writer, I cannot predict usage. I needed to have an extra on hand, which would not be provided unless I purchased it separately.

The cartridge initially sent before cancellation, which I paid for, would not work. I queried that if I paid for it, why couldn't I use it up? Answer: Because you control the ink cartridge. Not logical.

I recently purchased an HP cartridge, black, which did not work. It was empty. It was replaced but worked only till half full. Again, I replaced it, and it works fine. 2 out of 3 cartridges were defective. WTF? I waste paper to test print because of low quality. I have cleaned the heads several times to no avail.

So far I am not happy with your printer. It will receive a negative review and be replaced.

Bought this printer. Signed up for the program to have ink cartridges sent to me when levels got low. Then I started getting messages on my printer that said I would soon not be able to print. Everytime I wanted to print something, I would have to read, hit ok, and then I could print. Called HP and cancelled program. Then the printer did not recognize the cartridges because of a chip on them. So, I had to buy HP cartridges without the chip, and I lost all of the ink that was remaining in the chip cartridges linked to the program; which I had paid for. Recently I purchased generic cartridges, but the printer did not recognize them. HP has installed something on the printers so that you have to use their brand ink. I must say that during the time I owned this printer, I had continuous problems with messages saying the printer was offline. Never had so much trouble printing things. Will not buy HP printer again. And we are a household with three HP computers and have had two HP printers. So, today I am buying another brand printer that has ink you can add to the tanks. It has to be better than the HP Office Pro 8030 all in one. Worst printer I have ever had. Please do not buy these. Carolyn Young

First, I have been a very loyal HP customer for several years. My husband is a tech guy therefore I have never had to request service from a HP tech. However, as my husband was unavailable today, I called to ask a simple question and was told by the tech that my printer was no longer under warranty and that he would have to charge me! What is that about. I find it appalling that I cannot contact HP and have a simple question answered. The first time I phoned the tech did guide me to your site for info however the second tech I spoke with was rude and when I stated that I was upset with the policy he hung up on me. I will never purchase another HP product and will advise colleagues and friends about this ridiculous policy. I was able to contact Apple and was guided by them. Sorry for this poor review but this is terrible customer service.

I purchased an all in one desktop over a month ago. I did not use the PC straight away as I was away and by the time I noticed that the USB ports on the side of the monitor were not functional, it had already passed the 30 day money back rule by a day. I mentioned to every staff member that I spoke to, that the ports on the monitor recognised a device being plugged in but was not able to open it. I was told I could not get a replacement, even though the PC is a month old. I agreed to have it repaired. I took time off from work to be home for the collection and the redelivery. I received a phone call a few days after the PC was with HP to ask what the issue was even though I went through this several times. I once again explained the situation and unfortunately after having the PC redelivered and 'fixed', I was very disappointed to find out that nothing was actually done. I spoke to another staff member about the situation and asked for an email contact to help me get a partial refund. The staff member refused that option and instead wasted over an hour of my time trying to remotely fix it. He said the BIOS recovery was corrupted and that I should try live lens. We were unable to try the live lens because I had to leave for work, I said I would contact someone today. I've sent another message this morning to sort it out with no response. It is very disappointing to know that a PC that cost a fair amount of money cannot be replaced because it has been 30 days since I purchased it when I had no fault in it being faulty. I did not notice the fault initially because I use the PC for creative work and did not need to initially use the slots.

Took receipt of boxed UK 10BD ZBook Studio G9 Mobile WTS; Serial No: 5CG3117QNG; Product No: 62U38EA on 29 Jun 23. The charging unit in the box was defective; the PIN in the Recess offset / misaligned so that it does not fit the Laptop Charging Port.

The client has never been able to use the Charging unit.

I have raised at least two calls with HP for a replacement charger via the Support Portal;

#[protected] - no assistance offered and closed by HP. I re-opened and closed again.

#[protected] - just ignored and closed by HP.

I have ran a request through WhatsApp - allegedly cannot help.

When I eventually got the correct Telephone No: to call in on, only viable option is to append your own mobile which sends a text stating use Chat through the portal; which has proven to not be effective.

HP are proving to be difficult to communicate with; the who process being challenging and appear to be abstaining from their responsibility of the supply of a faulty product.

I bought a new computer directly from HP online in the end of May 2023. About three weeks ago, I could not access the internet with the Edge Browser. After two tech session of approximately two to three hours, they still could not fix the problem. The reloaded the MS Windows 11 and Edge Browser Software to no avail. I have wasted countless hours of my time working on a lemon of a computer. Now they want me to send it to a repair facility. That means I would have to reformat the hard drive to insure my personal information is destroyed and cannot access stock records bank accounts etc. etc. I just want my money back or a prorated portion. But, all I get is the run around. I have never been through such a cluster of inefficiency in my entire life and I worked in the military and state government.

Hi,

On 1 July 2023, I received an invoice from a shipping company asking me to pay for an item I sent you under warranty. The HP rep. told me I didn't have to pay to return the damage equipment. I was told to put the item in the same box I received the replacement equipment. A return label was provided by HP. So, I did. The shipping company sent HP an invoice for the equipment, monitor, I returned. HP refused to pay for the service, instead asked them to redirect the invoice to me. I'm refusing that charge, because HP rep told me I didn't have to pay to send back the equipment under warranty. Also, I tried to contact the HP rep that assisted me in the warranty process, but he wasn't available. I left a message on his phone, but he has not responded yet. I send him few emails with the same luck.

Thanks.

Case Number [protected] – Closed

Product Description: HP ENVY 6055e All-in-One Printer

Product Number: 223N1A

Serial Number: TH21SDG0ZK

Case Subject: Printer offline.

The above case was closed without a resolution. When I was notified via email that it was closed I called and inquired why it was closed with no resolution. There was no explanation and a new case was opened. Case Number [protected] – Created) So far I have been told this is an issue between my ISP Spectrum and the printer which was an issue when I purchased this printer as well. The printer is sitting on my kitchen counter as they want it closer to the router but it does not print and I have asked repeatedly for it to be replaced and no it has not nor was it printed on the label that it does not work with Spectrum as the ISP nor is it in the literature online. I want a refund or a printer that works with Spectrum. I have even been ridiculed/mocked by having a supervisor of the technical team at HP, Kumar, send me a youtube video showing me how to push a button to reset the wifi. He knew I had done this 4 times as a purple light comes on and I had told him that 4 times. I don't like being insulted and at that point I ended the conversion and his remote access to my computer. How do I know he did not do something with this link/remote access? I'm so over dealing with HP in terms of my wasted time reperforming the same tasks to get this printer up and running. It is just junk. I have extra brand new cartridges that I want to return as well.

My HP Envy TE02-0020 Desktop PC, which I bought in December (only six months ago), stopped working emitting three long beep followed by three short ones. I called HP Support Center and after several attempts by the technician on the phone to fix the problem, he said I had to send the PC to their shop for repair. After a few days, they email me saying that the problem was caused by "Customer Induced Damage" and therefore the warranty would not cover the repair and that I had to pay $212.93 if I wanted the PC repaired. Attached was a photo of two boards (I have no idea what they are), which I presume are the damaged parts that need replacement. I consider this a blatant attempt of HP to not honor their warranty. This is a relatively brand-new computer WHICH HAS NEVER BEEN OPENED as I am sure they can confirm. To say that this is an "HP Customer Induced Damage" is outrageous and an attempt to default on their warranty and to cover-up some defect which seems to be very common judging from complaints on the web.

I have an HP Envy still under warranty, and wanted to increase the amount of RAM, so called HP online store for help. I was advised by an expert sales rep who I could barely understand, as to the exact product I should buy, and it was not an HP product available thru the store. I bought that product, it didnt fit and I returned it. I called the HP online store again, talked to another expert sale rep who looked up my computer by account, model and serial number, and told me the RAM product I needed to buy, and I bought it on June 13, 2023. Cost, $269. It arrived a week later and I installed it. After installation, my computer came on but not the monitor, and instead the computer began a series of 3 long beeps followed by 2 short beeps. I removed the new RAM and the computer worked fine. I called HP expert tech support for help, and in the 11 reps I talked with over 2 days, I had trouble understanding all of them, English not being their native language. However, the important thing is, no one knew what the beeps were. Finally the last tech said he researched the problem and found that my HP Envy could not take additional RAM, even though it had 4 RAM slots, 2 empty. I was transferred to an HP online store expert sales rep who I was told would process my return. Note, this entire process and complete waste of time was the fault of HP. After 30 minutes of answering questions and providing information to the sales rep, she told me she didnt process returns. I asked her why Ive been talking to her for 30 minutes but could not understand what she answered, other than I could apply for a return and refund online. I got online and applied for a return and refund, printed a return label packed the RAM in its original packing and returned it on June 22, 2023. I began to get emails from HP telling me I could exchange it for something else, and ignoring my request for refund. Im extremely upset about this entire event including 2 wasted days of my time, many hours on the phone, some of them holding and having to endure the worst horrible, screeching "music" Ive ever heard. I want my money back, and none of this should have occurred if I had received correct information and advice from HP reps. Nothing...in this process was my fault yet HP is hassling me on getting a refund.