Imperial Tobacco Australia
Reviews and Complaints

I have been using Horizon cigarettes for a number of years, trying different strengths and lately have been quite dissappointed, with no tate and the length of time each one burns down with not many morere than 10 puffs each now (previously I could at least get between 15 & 20 puffs witth reasonable taste from eithet blue or red cigarettes).

I have tried a number of different brands and varying strengths of each e.g. JPS, Winfield, Holiday and Benson & Hedges, all except the top brands being pretty much with the same results. with the costs getting higher with new government taxes/excises (12.5% this year and every following year, pricing them out of reach of the everyday person and onlymfor the wealthy) I am finding it difficult to be in a position to purchase the more expensive brands. I do enjoy a good cigarette with taste and they help me relax.

Hopefully you might at least make the stronger ones taste better and last longer. I thought at least the stronger the cigarette the longetr it might last and at least give me something to know that I have imbibed. I do realise that cigarettes are considered by some to be unhealthy but I find them to be beneficial with regards to depression as they assist in relaxation and forget everything else.

I await a response to let me know why there is no real difference between gold, blue and red Horizon cigarettes, and for that matter JPS as well (as I note they are made by the sasme company).

Regards
C.A. Ryan
[protected]@gmail.com

I have been a loyal customer for 16yrs purchasing a 50g White Ox every 4-7 days each purchase costing me $96.89 a packet & the majority of my packets lately are so full with hard unsmokable bark I'm absolutly disgusted especially for the amount of money I fork out on this brand. I feel that I should be compensated in some way for my inconvenience as a loyal customer or I'm really thinking very hard about trying other products instead of paying for a 50g made up mostly of hard dirty bark I will upload a picture of just a small amount of the bark I have picked out of a packet as it is a real nuisance & very time consuming which quite frankly I defiantly do not have to try & pick every last tiny little bit of bark out of each packet as a single mother of 4 boys ranging from 2yrs right the way through to 13yrs old. Your Sincerly Tara Price.

I purchased a 15g pouch of tobacco and it had a lot of thick brown cardboard type material mixed in with the tobacco. I believe it may be due to bark or off cuts from the tobacco. It was disappointing as It ended up being about 30% of the pouch and tobacco isn't cheap in Australia. My local tobacconist would not refund my money or exchange the pouch. I would like to be reimbursed

Upon opening my packet of jps blue 30s i noticed a small pin hole in one of my cigerettes i didnt think much of it and lit it up and noticed that there was smoke coming from the hole.
I'm very disappointed as I pay enough for cigerettes as it is without opening the packet and having one that I've noticed so far that is ruined. The barcode number is 9327329010994. Very disappointing and very unhappy my email is [protected]@gmail.com. I would love an explanation and compensation for this default as id consider not buying jps products any longer.

My son and I have been smoking windsor blue cigarettes for years. The last three packets of cigarettes we bought taste awful like poison. As we did not get receipts for these we could not take them back to the shop where they were bought. That is nearly £30 in money. I think there should be a way to return these cigarettes and receive remuneration.

my name is jae castle i live at 50 bourke street brassall 4305 queensland australia.i purcased the pouch from the tobacconist shop inside the shopping center at Brassall Ipswich qld.i normally buy white ox but i wanted to try something my girlfriend might like...after a few rolls i noticed it was very harsh and upon further inspection it seemed very dry and quite unpleasant to inhale..i have saved a sample in the packet for you to try and if i could please get another replacement that would be most greatful..thank you for your consideration n have a great day

Regards
Jae Castle

Lots of scrap(twigs, bark) that cant be smoked as the smoke just wont burn, had a few pkts that were very dry like it has been stored in a hot place, the last pkt i bought has the lining not secured and some of the tobacco was under the lining and the rest on top, very dry and full of branch bits that can not be smoked, we have smoked white ox for over 30yrs and at the price of $96 pkt its not on. Pls fix this or we will be looking at other options. A response would be nice pl.Thanks [protected]@y7mail.com

Hi team,

Unfortunately I would like to address an issue I recently had with white of 50g, I had just bought this product and unfortunately had so many stems in it I think on 20g of it was smokeable, never had a problem in the past and love the product, just unfortunate that I had spent the money and got nothing for it, very unhappy

Rohan beugelaar

White ox pouch both sizes consistently underweight!
Customer for many years.
A few weeks ago I decided to start weighing my pouchs due to the visual size differences I was noticing.
I have not had a pouch weigh up correctly I'm at least 10 pouches.
Have the empties and #s of them written down along with weight
Today purchased 2 50gm pouches, opened one only and it is 2grams short
The numerous 25g pouches I've weighted averaged 1gm short with one being almost 3gm short.
As mentioned by others, the bark has increased and consistency is poor.
I have had a few pouches which has had black chunks in it, unsmokable, like molasses or similar
Thanks
Anthony
[protected]@icloud.com
[protected]

I smoke Riverstone regularly and the past 2 weeks each pouch has huge chunks of branch/stem in it which make the tobacco impossible to smoke.
If I roll a cigarette which has a piece of this in it, I immediately have to throw it away, because the cigarette will not burn. This is not only ridiculously frustrating but also expensive.
I like the flavour of Riverstone, but I'm going to have to switch back to Port Royal if this continues

This week I purchased a pouch of jps blue from my local coles, only to find that it's filled with long stringy bits of bark. All it shows is the lack of quality control, and how the companies are using bark as filler to make the pouches weigh higher, It's horrible as a consumer to see the lack of quality control across the range especially if you're paying $35+ for a pouch.

I have purchased a 25g white ox tobacco bar code 9327329010758... The other day from local.. Very disappointed in the crap bark that was in it. As a long loyal customer of your brand I wish to be compensated even a little for my disappointment if your product. Which I have posted the item in question back too you.. And waiting for your reply.. Promptly.. And if satisfied with reply so I could continue too enjoy and recommend your brand. Thank you

I purchased a pouch of jps and it was not very nice tobacco. So I decided to splurge and purchase myself a 25g pouch of white ox superior dark blend for $48. White ox is known to be the strongest and with out a doubt the first drag would have you coughing. I feel like this pouch is not white ox it's not strong at all I rolled my mother a cigarette she's currently on the champax system and she even said how its smooth it's to smooth it was her first smoke of the day her regularly tobacco it's capstan 15g. I also rolled one for a friend who's never tried white ox have one and he did not find it strong at all. I don't know what is going on but I still have over half of this pouch I would like to know why it's different have you changed it made it weaker. I don't know why even the smell doesn't smell strong something isn't right here.

To whom it may concern
I am sick of buying dud pouches of Legendary Ruby and going to change brands. Enough is enough!

I have smoked for decades and dedicated myself to your brand. I have smoked Champion Ruby, and all the other name replacements you continue to re-advertise with; "Legendary ruby", for longer than I care to remember.

For 12 moths I have been totally disappointed. The pouches have on occasion contained large bark-like pieces. This is not ok, however, also not the worst. If the pouch is fresh and stringy like it should be, smelling strong, I simply remove the bark and get on with life.

The significant problem is that the vast majority of pouches are stale! Not fluffy and fresh with aroma, just dry and are horrible to smoke. The demise of your product is not only dry, but ground up flakes, shake-like DUST!
A few times I blamed the actual store but I have tried 6-8 different places and now they all seem to be the same. ALL RUBY IS DUD! It is such a shame.

The dust-like product falls out of the rally and burns holes in your clothes, the head taps off all the time and it is UNACCEPTABLE.

You can contact me on [protected]@gmail.com immediately if you wish. Such a disappointment, like losing an old friend.

Note. I am not the only person who feels this way, simply the only person with the passion to write to you.

Hi there i have recently just bought a pouch of riverstone tobacco . The tobacco seems to be very damp and very chunky of bark pieces. .. everyone i have rolled keeps going out and very hard to smoke.. I have enjoyed your product in the past but am very disappointed and skeptical to purchase again... thanks Trav Evans.
[protected]@live.com
[protected]

I have been purchasing JPS Gold tobacco for approx 12 months. The quality of the product seems to me getting worse. I purchased another 3 pouches today and when opening one of the pouches the tobacco is very dry and crumbly almost like dust. It also contained large stalks. This has happened before but thought it was just a bad batch but seems to be happening more often. For nearly $35 a pouch I would expect the quality to be a lot better. My partner and I spend approx $400 per fortnight on tobacco and feel if this continues will be trying another product. My contact email is [protected]@hotmail.com

I bought a carton of jps blue 40 and opened the packet to find 1 of the cigarette filter is mangled - I took pictures of the cigarette and the barcode of the packet it came out of. I was a bit disappointed as I changed my smokes to jps blues and have been quite happy with them except this is the 1st one that I have found, I work all over nsw and to find this was a surprise.

I buy the jps gold in the 25g tobacco and this is happening every time I buy the tobacco that I get big hard pieces of tobacco in it. I've taken a photo of the latest one but I have had them bigger. I wasn't going to complain but it's every time I buy the tobacco that it's happening and I'm getting a bit angry about it now. If it keeps happening I am going to start buying another brand of tobacco

I have recently been purchasing Pall mall 30's and am extremely disappointed and unsatisfied with the product. Over half of the cigarettes in each of The last 3 packets that I have purchased have had large pieces of bark in them, to the point in which they have been in smokeable. considering the price in which I pay for this product I would like a refund or at the very least a replacement of the product.

I have been recently been smoking parker & Simpson blue 20s for a while and I'm getting sick of wasting money on these smokes as at least 2 smokes from every packet over the last month have broken in the butt before I get even half way thru the smoke I have attached a picture to prove not happy at all this happens to both me and my partner we enjoy these smokes but now are looking to change brands