Imperial Tobacco Australia
Reviews and Complaints

on August 29 2019 i bought a 25 pack of jps crushball blue and the entire packet of cigarettes has less than half a cigarette of tobacco in them and some of the filters have what appear to be pin hole in them.

i don't understand how this could of passed through control... like its not one or two it's the entire packet. i just paid $45 for this packet and this is what i get.

if possible i would like a refund or a replacement packet to be sent.

Rhys Webb

The last 5 or 6 packs of riverstone i have purchaced there has been several big stalks/ leaves that are un smokeable. I'm usually not one to complain. I don't care if there is the odd one in a packet. There is atleast 7 or 8 in each packet along with solid black lumps of something. Quite disappointing as i love this brand of tabacco. Would love some feed back as to why this keeps happening.

I brought a 25g white ox and it's like i opened it and pull it out and let it dry out like it's been 50 years old but brought few day ago from Kingston tasmania and opened it to find old dryed out tobacco and i would like a refund or replace the packet.
I have been a white ox smoker for 30 years and this pkt was the worst one i have ever brought so if i don't get a replacement for this pkt i will never bye your product again.

So please fix this problem up and i will stay a loyal white ox smoker.

I purchased a box of 5 Tally Ho cigerette papers from the Manuka Shell Service Station in Canberra (2603).

Unfortunately all the papers are stuck together meaning all 5 packets of 50 are useless.
I can only assume they are faulty from the factory or have ben compromised at the Service Station before sale to me.

I would at the very least like a replacement box.

James Allan
[protected]@gmail.com

bought a carton last week 3pkts out the 10 could not smoke no menthol and tobacco was gisgusting a normal smoker couldnt even smoke them as i am a age pensioner this was a lot of cost to me also silver paper wouldnt pull out had to rip it i went back to tobaconist hoping for 3 pkts given back but they said to get intouch with you the no. on pack is 9c210s51211 dont know if that means anything.

I just feel so angry about it

elaine

17/08/19

To whom it may concern I have been buying this brand for about 4 months pretty good up until now I have noticed it has some black pieces of stuff it looks like dirt or something not really sure have photos I almost rolled it in my smoke lucky for me I noticed I will you please let who ever needs to know about it think maybe I will change brands so sad because I like the tobacco but can't be worryed every time I roll yours truly valued costomer

I brought a pack of 30 jps blue on the 5th /8/19
From coles in broken hill nsw 2880 that i paid around $36 for
I smoked one while in the car
I got home and looked in my packet and seen red on the filters im assuming its blood i really hope its not as i can catch anything from that and possibly die of a deaise from who ever blood that is on my filter of my smoke jps blue 30ies were do we go from here

I spent 200 on your a carton of ciggatwttes and one one of the packets Only had 39 smokes and the the 40rh smokes was less than a quarter of a ciggerwtte
And I want a refund or a new pack of smokes
As I was very disappointed in that none of your team members never noticed it before sealing the packet I know it was only 1 smoke but it does make me a little annoyed that it even happened

I have been smoke your family be tobacco for a few years now and I have loved it but lately every pouch I get it's extremely dry and has big chunks of like wood and it's making me think of changing as it happens way to ofter and just think you guys have lost the passion to make your consumers happy and got more into just making money very sorry but it's been good the last few years

I have been smoking horizons for the last ten years starting to notice more and more leaf and stem in the pouches which is discouraging me to buy your products. This was from the last pouch I bought and there some pouches in the past have been worse but more or less seems to be getting worse as time goes on I would prefer to keep using your product but as time goes on it's becoming less and less cost effective

I am sick of rolling smokes using tally-ho papers and heaps of them fall apart as they are not sticking properly and yes I am using the right side. I am sick of rolling smokes using tally-ho papers and heaps of them fall apart as they are not sticking properly and yes I am using the right side. I am sick of rolling smokes using tally-ho papers and heaps of them fall apart as they are not sticking properly and yes I am using the right side. I am sick of rolling smokes using tally-ho papers and heaps of them fall apart as they are not sticking properly and yes I am using the right side. I am sick of rolling smokes using tally-ho papers and heaps of them fall apart as they are not sticking properly and yes I am using the right side.

19/7/2019 - approx 6:10pm

I regularly smoke this tobacco, however this pouch has a strange taste to it, somewhat stale and artificial...almost plastic-y. I changed filters and papers and the off-taste was still there. After two cigarettes I have a headache and I don't want to smoke anymore. This pack was $40-50 and I don't have budget to buy another pouch

Marc - [protected]

I was smoking a ciggerette of which I had just rolled and nearly choked on what appeared to be a black glob of matter. Its not the first time this has happened and there are a few other complaints I've heard of the same nature. Idk what it is exactly but the large build up of chemical could not be beneficial to the company of to a long time smoker. Its dangerous to smoke, yes but it couldn't be Less dangerous to inhale larger amounts of chemical or more of the same amount at once.

Hi, I bought 2 packs of Parker and Simpson Red and Firm Touch Filter Cigarettes 20's from Coles Pyrmont yesterday (24th July 2019) for $20.95 each. There is a code on the cellophane wrap 903900 47.
I have bought the Blue pack previously and found it did not have enough flavour/taste so bought the Red packs expecting them to be stronger flavoured or have more taste.
Unfortunately there was no flavour or taste at all. It was like smoking cardboard or paper. There must be something wrong with the tobacco in this batch.
Could you please advise how I can return them for a refund as Coles will not refund them. Alternatively I am happy for replacements if you believe this batch was faulty and the replacements have an acceptable taste or flzvour you would expect of a Red variant.
My address is 1/2 Rose Avenue Neutral Bay NSW 2089 and I can be contacted on [protected].
Thanks and regards, George Vikas

The last 9 times I've purchased a deck of smokes there have been at least two smokes with no crushball in them, making them regular blue cigarettes. I can't smoke blue cigarettes, and if I could, I would buy them as they are no doubt cheaper then crushballs.

If it was a one time thing I wouldn't mind, but when I am wasting a minimum of 2 cigarettes per packet, it adds up very quickly.

I am writing to you to offer some feedback in regards to your Riverstone tobacco, I find the product to be good value and as good as Champion velvet rum if not better and a good price too.
I find that in most pouches I am forever picking out "bark" or unshredded leaf and blobs of flavour/tar, it does annoy me that I am paying a reasonable price for what adds up to non usable product which is part of the weight I pay for.
I thought I would offer feedback as I do like your product I do not like paying for bark.
I look forward to any response you may offer when possible.
Kind regards
Sean Macvicar

I purchased a packet of Jps crushball blue in the 25's from the OTR Service station at Pasadena, in South Australia.
2 of the smokes already do not have the menthol taste whatsoever.
I'm quite disappointed as they are over $30 a pack and I purely get them for the menthol option.
I thought that perhaps I was mistaken, so I asked my partner to try it and she also confirmed that the menthol taste was not apparent.

Hi there. Not sure if the diffence is becausr i live in canberra and brought a carton if smokes whilst i waa in melb but every smoke from this carton (4 x40 pk had no taste, felt like a 4mg and what looked like bark or twigs, bits of timber (wood) in every second or third smoke. Im a truck driver and a carton would normally last most of the week. These smokes keep going out every minute or so also. It got to the point that id feel the smoke lightly feeling for sticks. When i found one that had hard parts id simply through it in the garbage. Needless to say. That carton lasted 2 days! I got home and the local shops sold me a carton. Not as many effectedb but same issue. Are smoking the scraps u pick up from the floor? Not impressed at all and would like both cartons replaced with smokes that dont taste like crap, keep going out, feel like 4mg strength.

This is the unsmokable/hard bits of tobacco I have gotten out of a 25g puch of Horizon Blue (see pic) and I'm still picking out more. This has always been an issue with your tobacco pouches. If I'm picking this amount out of a 25g pouch, your company has flatout robbed me of many many pouches over the many years.
Can you actively particpate in better quality control as this issue is getting so much worse