Opened a packet of cigarettes to find a cigarette with holes in the paper and the end was missing a big chunk also the filter end of the cigarette had a hole making it impossible to smoke. I've never had a problem with this brand but this is disappointing. Considering we are in the midst of a global pandemic I am reluctant to leave my house and purchase more. Your attention to this matter would be greatly appreciated.
Thank you
The complaint has been investigated and resolved to the customer’s satisfaction.