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Imperial Tobacco Australia

Imperial Tobacco Australia review: Parker & simpson - ryo blue 25g

M
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3:17 pm EST
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I purchased a packet of Parker & Simpson- RYO Blue 25g and after opening I was disgusted to see large hard black matter which was a major concern. There was large pieces of what appeared to be foreign material mixed in to product content.

I have been a loyal consumer for more than 10 years and I have never come across anything like this before. To open the packet and see BLACK matter was shocking and I do not feel that it is safe.

I understand the health issues associated with smoking and that is my own choice but I cannot believe that what I received was processed properly or up to the company's regular standard.

I have attached images to assist below

Regards,
Jessica Barbeau

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Update by Miss_J.B
Jan 18, 2020 3:30 pm EST

COMPLAINT STATUS- UNRESOLVED

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Jan 20, 2020 5:29 pm EST
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121 Winterstoke Road, Bristol, BS32LL, AU

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At Imperial Tobacco Australia we take consumers’ concerns about the quality of our products particularly seriously. We see from what you have written above that you have had a less than ideal experience with one of our products. We invite you to contact our Customer Response Centre on 1800 677 953 to have your experience recorded so that any production problem can be identified and dealt with swiftly and appropriately.
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  1. Imperial Tobacco Australia Contacts

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    1800 677 953
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Imperial Tobacco Australia is ranked 11 among 33 companies in the Smoking and Tobacco category