Jack In The Box
Reviews and Complaints

I have went to angleton Jack in the box 3 times this week after I get off at 11pm and they have not been open not once last time I went the employees where not wearing gloves wearing dirty clothes the drinks I order they are always out of parking lots are full of pot holes and trash every where the employees are always rude and not very friendly they act like it's a problem to serve me they don't want to take money out of my hand they act like they are gonna catch the gay because I am a lesbian women the bathrooms are gross the light fixtures are broken in lobby food takes forever to come out when it does its cold and French fries are super greasy I want something done or at least looked in to

On christmas morning 12/25/19 went to jack in box in fort worth texas on hulen, drive thru #163 i ordered breakfast platter and a breakfast sandwhich, i requested sandwhich to be made with sourdough and 2 egss and 2 tomatoes, that was all...i told the jack in box worker more than once how i wanted the simple breakfast sandwich, i have ordered this many mornings on the way to work...the jack in the box worker charged me for a loaded breakfast sandwhich for 3.99 and had bacon/cheese...i specifcally said no cheese, which was all over my bread...i could not eat sandwhich. was upset because i got home and order was not correct and did not want to go back out on christmas morning. I want my money back. I know it is so simple, but why could not get it right, i was even asked if order correct on screen. Well, i usually do not complain, but just was not happy, i was hungry too. My name Tina Jackson, 4221 german pointer way, Fort worth, TX 76123 email: [protected]@yahoo.com, tele# [protected]. Jack in box please give my money back, my drive thru # 163 JIB#4730 jack in box #817-292-0236 144763 visit JFBK02 12/25/2019 9:37:03 am

What's happening with customer service in Hawaii? After initial contact, no further communication has happened. I've been waiting for some promised discount certificates, but no replies received when asking for status on this. I've witnessed problems concerning homeless in your Kapahulu HI branch. I supplied feedback about this. Still nothing is happening to resolve any issues with the homeless there. Customers, at times, forced to be tolerant of some serious issues concerning the homeless in this franchise.

Yes around 9:12 pm monday night at the jack in the box on poinsette hwy greenville store number 171 I orderd a #7 medium with regular fries and cherry sprite with 2 tacos no sauce and five piece chicken nuggets as I proceed and get to the drive threw they gave me my drink and told me to pull up to the front were I waited 5 minutes for my food I had another occasion like this last time I visited this store I got home with my order and my burger was old and my nuggets was cold this store servive is poor and they dont fix food right and is poorly managed food there should be fresh and workers should not be giving out old food the employee on my receipt is shannon so I will aslo be trying to contact the manager threre are other places to complain about this situation this unacceptable and im at lost close of ten dollars so please do something to the store thanks Deravious Freeman [protected]

My name is Christian Hahn and at around 1:30 am Wednesday morning I drove into your Lake Murray location's drive through. We waited there for many minutes and were never greeted so we decided to go into the restaurant. Upon getting at the register the employee working began communicating to us without taking our order, made race based remarks about the language barrier between us and the Hispanic line cook. Then when im giving him my order he became extremely confused because I needed to split payments. I then asked to pay the bill with just cash, and then this created more confusion. The situation was uncomfortable and I fregquent jack and the box for the late night convience. I asked to simply to cancel the order, but he couldn't do that either. He held the cash I gave him for the meal for a time. He couldn't figure it out at all and it made me nervous because money is something that I unfortunately have to be cautious with currently. He admitted he did not have the means to figure it out then allowed me behind the counter, the access to the POS and ultimately the drawer. When I was behind the counter I was able to fix the problem quickly and asked for a water cup. This was a frustrating experience and I would like this problem addressed.

Ms.Garza today at 11:00am on Dec 5 2019 has asked me to clock out of work because I asked if is in the handbook that if I work 4 hours I still have to go on break? She said "I am in charge here I make the rules so just clock out and go home" Ms.Garza has HIT me once before in my leg with her hand in the front register because I didn't take an order correct she also has balled up her fist like if she was going to hit me twice before and did that in front of the customers she also calls me names she is so rude to me most of the time and I have kept quiet this entire time I been working with her because I need this job more then ever especially now that Christmas is coming but this has been the last time I take such disrespect from her because she just simply don't like me and she knows I don't argue or talk back so is really hard to work with somebody that is always bulling you specially when you trying to work. Please help me somebody reach out to me I can't take this any more. Please and thank you for reading this. I work on clay rd and Blalock in Houston tx 77080 my name is Julissa Briones

My friend and I waited in the drive-thru for about 15 min. I actually got out of the car, walked up to the window and asked them if they could aslk him to pull up front so they could serve us. I was told they were very busy and would serve us when they could which took another 7 min. When we drove around there was 2 tables of people. They lost a customer who drove over the curb to get out of there! And the lady behind me asked if I they told me what the problem was. They screwed up our order, leaving out a fry and covering the jumbo jack with some kind of red sauce, rendering it inedible. I called the manager and returned the left-overs and got my money back. I will never eat at another jack-in-the-box!

went to jack in bx #132 order 2 southwest salads they never put the chicken on it then lied and said we did not order chicken on it been getting salad a long time with chicken they said they did not have groutons out of experation date i drove 10 miles back to return them they gave my money back but the girl on duty would not speak to me in english and only spoke spanish and she can speak english she was just being #####################

Jack in the Box located on Poway Rd
Drive Thru 107
11/25/2019 @ 12:40:49
[protected]

I ordered a white cheddar combo for $4.99. I requested just cheese and bacon on the hamburger, which they had correct on the drive thru screen. Received the take out bag and drive towards work. Decided to start eating the lunch in my truck as we have limited time (30 minutes). Come to find out my sandwich had all of the other items I do not prefer, such as lettuce, tomato, and mayo. Seeing that this location is not in an ideal location, I had to park at the gas station next to the restaurant.
I was somewhat upset and the girl appeared to know right away that she gave me the incorrect order. Handed me the right sandwich and offered a free cheesecake, which I declined. Drove off and made a U-turn to head back to work. Opened up the box and it was a complete different sandwich with lettuce, tomato, and who knows what else. I do believe in the rule "fool me once, your fault; fool me twice, my fault). I should have opened the box while at the establishment!
So no I have lost my appetite and late back to work. I parked across the street at a different gas station and returned back to Jack in the Box. I requested my money back and left unhappy. The girl didn't ask what was wrong with the order, just didn't say anything and gave me the money back. It had been almost a year since I've visited a Jack in the Box. Don't think I need to say anymore. ...

Thank you,

Ordered grilled chicken sandwich with no tomatoes, lg fry and unsweetened iced tea
Also ordered really big chicken sandwich, no tomatoes, lg fry and lemonade
Order received was grilled chicken WITH tomatoes, lg fry and lemonade and really big chicken sandwich WITH tomatoes, lg fry and lemonade. Some folks are allergic to TOMATOES which is the reason for ordering without

I pulled into the drive thru of a Jack in the Box last night in Spanaway, WA and was able to pull up to the order screen pretty quickly-only 4 cars ahead of me. After I ordered, I then waited 45 minutes, yes 45 minutes, in the drive thru with only 4 cars ahead of me. By the time I got to the window to pay and get my food I was very frustrated. The guys serving me at the window did not say anything about my wait, did not apologize, did not seem to care. Unbelievable. I will not be returning to Jack in the Box. TERRIBLE experience and TERRIBLE customer service.

I had run to the Jack in the box at my work time at 13050 Interurban Ave S, Tukwila, WA 98168 at 12:57:10 PM and the guy at the window who was taking orders was very impatient and rude. I hadn't finished my order and he was totally in a hurry and kept cutting me off. After I caught his full attention he commented that he had a long day, had been there since 6am and hadn't had a break as of yet...I told him that I was sorry that he was having a bad day. When I got to the window my order was wrong but the nice lady named Melissa took care of me. My ticket number is JIB#8481 on 11/18/19. My name is Cathy Young and my phone number is [protected]

I am putting in a complaint for the Jack in the Box in Tucson Arizona on Grant and Oracle just so you are aware that employees are using drugs in the store and selling them I've called the manager and complain all she said was that she needs to see for herself I know firsthand is because I walked into the bathroom and one of them toys with smoking meth not only that one of the employees by the name of Joseph Bustamante offer to sell me drugs and also told me that he keeps his gun hidden inside the storm that he can pull out and show me anytime I want to see it should you see you know I think you should look into a safe and praise are doing drugs and took the store for any kind of weapons

This is store 510 Pittsburg California, I'm a team member I've been working for jack in the box for over 1 year, and this store is the 3rd store I've worked at, This store is the only one where I've worked that I had to put up with such a rude team leader and no one like her because she treats everyone like garbage,
She's complained about my Christian music also.
And I'm thinking about leaving just because of her. It's not fair for her to get away with what she does, she also almost made our store lose $2500.00 one night, our boss should of fired her, she got scammed over the fone about some new computers, she was gonna take the money out of the safe with out telling our boss and take it to the bank at 1130pm. And yet she is still here.
Her name is Zayda P

I drove to the Jack-in-the-box in Calexico, CA(off of Highway 7) for lunch. I ordered two different combo's. I asked for a medium Ice Tea with lemon with combo #1 and a large Coke zero with combo #2. When I got to the window I was given my drinks, I had to ask for lemon again! I drove back to work to find a medium coke zero with no syrup just carbonated water and a large Ice tea. My lunch is only 30 minutes so I was unable to go back and get a refund. Listening is key and if the person at the drive thru window cannot multitask then maybe she should be at a different position.

My debit card was copied by person 10-30-2019 approximately 7:45 am I purchased 4 breakfast jacks 1 orange juice and a hash brown my card ending in 8190 was charged $10.06 and never used it in public until that day and it so happens to be in Fontana that my card was used to purchase gas at a chevron station in the hundreds. The lady also disappeared with my card to scan it and never gave me my receipt look at your cameras and youll find your scam artist I also was driving in a charcoal grey bmw. My name is David Ramirez [protected] Im pissed and feel like im gonna go to your store ask for her to be fired if you can find proof that she did what I am accusing her of. call me

I love Jack N Box's toco's however I think that cashier should ask and not asume that you want toco sauce, I have many, many times thrown away at least 5-6 packets of sauce. I usually tell them no toco sauce but many time they have already put them in the order. I'm speaking of handfuls of sauce per customer; your company could save money on this issue.

On October 7, 2019 at around 12:30 p.m. I went to the Jack in the Box by where I work. I had a $5 coupon for the Bacon & Swiss Buttery Jack Combo. I ordered it at the drive thru and went to the window pay. I gave the young black male the coupon the coupon and he said he had to figure out what I owed. I thought he meant sales tax added to the $5 coupon no he said the amount of the combo was aprox $7.49 and then quoted a price of around $6.00. What happened to the $5 combo? He was rude about it. This Jack in the Box has a history of horrible service but recently there has been a very friendly, helpful, And efficient service by an older black man. The young man needs to be trained to read the coupon and act accordingly. This is the Jack in the Box on 4500 Lemay Ferry Rd., Mehlville, MO 63129.

I went to the store located in covina, ca. I ordered my food thru the app send even paid for it without any problem. I noticed it says top send in your order and it will be ready when you come 5-7 minutes. So I sent it. Since to the store. Told them I was there too get my order. The lady then tells me to "pull out the drive thruand park my vehicleim starting your order now and I will bring my order once they were done preparing it." What's the point of the app "avoiding" the line if they start making lines in the parking lot. Granted my food was hot and I enjoy that. But I am a single mother who needs to get my kids and my boyfriend food by a certain time top have everyone fed and ot the door without anyone being late.