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Jack In The Box

Jack In The Box review: Unsanitary food service! 114

J
Author of the review
12:00 am EDT
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

9/12/07 Stopped at the so.Everett #8307 JIB for a supreme breakfast sandwich. A gal who had been cooking with gloves on, came to the register and waited on customers, handling money with gloves on, then turned and continued handling and serving food with the same gloves. Will not go there again if this is their normal practice.

114 comments
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ANDubbs
US
Sep 18, 2018 5:41 am EDT

Ordered 21$ worht of food. 14 tacos with no lettuce and extra cheese, a number 2 burger meat and cheese only and 2 drinks. Not only did it take 30+ min with no one in line, they gave me the wrong burger with everything on it, and the tacos were only 10 with lettuce and no cheese. When i called them they said sorry and hung up on me

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May Flores
US
Sep 18, 2018 8:18 am EDT

I pulled up to the drive thru jack in the box on cooper st .. I know this location is open 24/7 and I got no response from the drive thru. So if your sales are low it's because employees are NOT taking orders

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Tina44
US
Sep 18, 2018 8:23 am EDT

[protected]. The manager is rude. They didn't fix my food. The crew members was trying to help. And she went off on them. She need to be replace with someone with a friendly attitude.

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Ricky Goodwin
US
Sep 18, 2018 1:28 pm EDT

Everytime I go to Jack In The Box on Rufe Snow in Watauga Texas to order a Chicken Teriyaki Bowl they seem to never have rice, Your commercial says you have bowls great where the hell is your rice?

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Veronicazavarce
US
Sep 18, 2018 1:54 pm EDT

Hola. Fui a comprar comida al jack in the box woodinville y la cajera me dijo que fuera a la ventana y me explico que me iba a vender la comida pero tenía que esperar un poco porque estaba sola y no tenía cocinero y yo contesté que no tenía mucho tiempo que había Salido a mi lunch.

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Idontlikejackintheboxanymore
US
Sep 19, 2018 12:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Horrible slow service. I can't believe even after calling the store njothing was done.

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Gene Gray
US
Sep 19, 2018 2:11 am EDT

Your BOWLS radio commercial makes me SICK!

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Jason Steen
US
Sep 22, 2018 4:03 pm EDT

I bought these coupons online and they refused to accept them. At the restaurant on 40th street in San Bernardino and they would not give me a reason why.

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Jason Steen
US
Oct 03, 2018 7:45 am EDT

I bought these coupons online and they refused to accept them. At the restaurant on 40th street in San Bernardino and they would not give me a reason why.

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Charlotte26
US
Oct 15, 2018 5:23 am EDT

Always rude, lines always backed up, cold food. My breakfast sandwich was hard as rocks. Didn't even answer the phone so that I could speak to someone.

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jva058
US
Oct 15, 2018 5:57 am EDT

I ordered a sandwich and taco from the jack in the box by csuf and the lady took it as the meal and a taco and so I told her to refund me and she gave me 2 dollars and walked away. She was rude and had me in an awkward position. I just wanted a refund and a correct order. I don't mind paying for my order just paying for the right order

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Channel Moore
US
Oct 15, 2018 6:36 am EDT

Jack in the ox store 1072
Has been having issues meeting the 6:00 full lobby service to its customers without notice or explanation

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Daisip4721
US
Oct 21, 2018 8:01 am EDT

I did not receive my order of 3 pc egg roll
I called them back, there was no answer
2301 s fort apache Las Vegas NV
I'm on the clock can not return to get it

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Dori Richard
US
Oct 27, 2018 10:59 am EDT

I opened my lid and finding out I saw penny in my cup
I want a new medium soda or my refund back!

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Phyllis waldrop
US
Oct 27, 2018 2:06 pm EDT

I ordered something extra on the horrible ribeye burger, was charged extra and got home and it wasn't there. This happens continuously at the Texas City store. Ur store has become a terrible place for food and service.

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Lisette706
US
Oct 27, 2018 7:34 pm EDT

They forgot my chicken sandwich and I talked to the manager Dolores and said she would replace it n when I came in she didn't even care and didn't get my food or anything terrible customer Service so unprofessional I don't know how se even the manager I will never COME BACK TO THIS JACK EVER AGAIN

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Robert Pinedo
US
Oct 31, 2018 8:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have been trying to get ahold of someone by phone that will listen to our complaint about them accusing me Of lying about My order and jacklisten doesn't Work, the manager On duty did not take me seriously and At 60 years old I don't have time to play games, I am angry and don't know WHO to call

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Chicasexyred
US
Nov 01, 2018 5:51 am EDT

Yes want to make a complaint on a employee name Stephan palacios location new brunfuls in San Antonio tx has been stealing cash food and supply's on months Aug Sep Oct cameras can be reviewed and inventory this is bad business panter and bad ideal fir a assistant manager for the company please review as I am a long term consumer thank you

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Sofia18
US
Nov 04, 2018 11:55 am EST

JIB# 829 Eat In # 484 Store Manager- Yadhira District Manager- Katrina Smith

On 10/24/2018 at 8:37pm - Waited 40 minutes until I approached employees about food that they had not started on. I asked for a refund but they did not know to process. Reached out to manager but they have not refunded my money or tried to resolve this matter.

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Phyllis waldrop
US
Nov 04, 2018 10:15 pm EST

This product is terrible. The pattie is nothing more than a regular hamburger pattie. The final product looks ABSOLUTELY NOTHING LIKE UR PICTURE! Ur food use to be good and now terrible.

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Jesseayala07
US
Nov 05, 2018 2:57 am EST

The manager for Colton in colton on valley boulevard did not care I got sick from food refused to give me refund and hung up on me 2 times I think her name was lupita or something like that she was Mexican though worst service ever

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Dumpsterjuice
US
Dec 12, 2018 12:25 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Dining room full of thugs trying to intimidate people into giving them money. This store is on Plano Road just north of Buckingham.

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Alex estrella
US
Jan 05, 2019 9:23 am EST

I ordered a number 7(unlimate bacon cheeseburger) I received a burger with half a piece of bacon on it, called and they said they can't do anything about it. Also I am almost positive it's only because it was close to closing time and the crew didn't want to make some more bacon. Super disappointed in there service.

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Thesenuts
US
Jan 05, 2019 6:08 pm EST

Wrote this several times with no success, so good luck with your business

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Shelia Brown Thomas
US
Jan 05, 2019 7:44 pm EST

I was skipped over for service
With no apology. Another consumer & I were in line for 10 minutes before we got serviced. I asked the manager what was the hold up, she said, drive through came first. The customer service was horrible & that's not fair if I was there first. The reason was not a valid one.

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Paul Millett
US
Apr 03, 2019 2:44 am EDT

[protected]
coupon code 525
Store # [protected]
Young lady made lite of this! Very Scary!

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ugh!!!!!!!!!!!
US
May 07, 2019 8:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I literally sat in the drive thru line on a Saturday afternoon for 33 minutes just to get to the window and then they tell me they have no unsweetened tea, the drink I ordered. I finally got my food and had cold soggy fries along with a drink I did not even want. There was no apology for how long it took or any kind of condolence.

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Pamgrace
US
May 21, 2019 7:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Super excited to see this on the menu. Ran to my near by location and couldn't wait to try it.

YUCK! Chicken was dry with a horrible batter. Better rethink your recipe Jack!

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Isaul21 Mondragon-Aviles
US
Jun 08, 2019 7:10 pm EDT

Half of there employees are high or on the phone never taking care of the customer making aure everythins is good in store

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Shorty210
US
Jun 10, 2019 2:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Very upset went to eat the ice open the cup and see a nat on my ice so horrible n disgusting ..jack in the box 742 sw military

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Bryce Bowman
US
Jun 11, 2019 8:17 am EDT

Have refused business twice in 3 days due to computer updates. Last time I'll be visiting this location.

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May12
US
Jun 11, 2019 12:39 pm EDT

30 minutes waiting for my food and in able to exit the line at west Sacramento location

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kayla manns
US
Jun 19, 2019 9:11 pm EDT

Went to a jack in the box near my job i ordered 3 egg rolls opened the box and it was drenched in oil
- took a bite and i had nothing but oil in my mouth
- i would like a refund horrible service

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Bruce Dixon
US
Jul 14, 2019 9:28 pm EDT

Can someone call me [protected]

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Joseph Lucero
US
Jul 15, 2019 10:51 pm EDT

At the Jack in the box in Fremont ca off automall I this sand which broke my tooth and there insurance company are lagging in helping me to settle this happened in March now here we are in July the agent tamra g. Is not helping to settle out with me I'm going to get a group of people and boycot there bus asap

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Stuff7231
US
Jul 27, 2019 9:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Recording for Jack spicy chicken sandwich. I have two time that problem now. Bread inside the chicken is frozen not ready like aa really bad to eat I love that sandwich but for some regions I think I have to stop going to eat jack in the box. That's unacceptable now for specialty food

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mcse9073
AF
Jul 30, 2019 1:22 pm EDT

Original complaint was they refused to take order in drive through 12 min to take the order . Then refused to give the tacos after paid. 34 minutes in the drive through.
Really unbelievable

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mcse9073
AF
Aug 05, 2019 4:28 am EDT

Had bad experience at the Durant OK Jack in the Box. Manager called to fix and sent expired redemption coupons...

Not Funny...

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Alisha Lopez
US
Aug 14, 2019 7:45 pm EDT

I ordered a buttery jack and they gave me a breakfast sandwich, and when I called back to let them know, she gave me attitude and just hung up on me and when I called back she said that I never called.

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Rosessoliz
US
Aug 17, 2019 4:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

They didn't give me my receipt ordered 2 jumbo jack combos 2 fries 2 tacos jr jack and chicken sandwich all cold fries stale burgers had half the lettuce all ladies rude... I told them hey u forget my other fries had a smerk on face want my $23.21 u need better people happend Apple Valley ca on bear valley and Kiowa

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  1. Jack In The Box Contacts

  2. Jack In The Box phone numbers
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  3. Jack In The Box emails
  4. Jack In The Box address
    9330 Balboa Ave., San Diego, Washington, 92123-1516, United States
  5. Jack In The Box social media
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    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Jack In The Box Category
Jack In The Box is ranked 21 among 60 companies in the Fast Food Chains category