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Jack In The Box

Jack In The Box review: Unsanitary food service! 114

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Author of the review
12:00 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

9/12/07 Stopped at the so.Everett #8307 JIB for a supreme breakfast sandwich. A gal who had been cooking with gloves on, came to the register and waited on customers, handling money with gloves on, then turned and continued handling and serving food with the same gloves. Will not go there again if this is their normal practice.

114 comments
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Joseph Farrelly
US
Nov 10, 2019 12:19 am EST
Verified customer This complaint was posted by a verified customer. Learn more

The manager, Patricia is pycho, yells at me & other customers.
Ive been a Jackin the Box patron for 50 years! Never seen such a rude employee.
Barely speaks English so I am not sure what she was YELLING about.
Joseph Farrelly

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Donna currie
US
Nov 24, 2019 7:10 am EST

I was at jack in box early tonight it was the worst food I have ever got, my Curly Frys where cold and, my mom Bacon potato wedges had no cheese on them, my hamburger was cold, the girls that where working there acting like they didn't even want to be at work, This is my first time that I had any problems

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Kawika
Honolulu, US
Jan 13, 2020 10:50 pm EST

I've tried in vain to contact them. Since they contacted me last year, they've been unresponsive. I've wrote numerous emails with no response from them. If this continues, I'm contacting your corporate office.

David Shiraki
3449 James Street
Honolulu, HI 96815
kawik72a@yahoo.com

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Joshpele
Lomita, US
Aug 11, 2022 7:22 am EDT

I ordered; 2 pc French toast

2 cheesecakes

1large iced coffe

1 mini churros

I only received one cheesecake!

Carry out order #306

Jib # 283

I ordered at 10:52:39 AN employees name Susana. She missed my second cheesecake and I was still charged for the same amount on my card, this is unacceptable.

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Theresa Rivas
US
Sep 20, 2022 2:04 pm EDT

tried the for and it was not made right and was cold and wasn't what I order

I went for an interview and the tables,floor, and chairs all dirty. The manager was ten mintues late and talking about other workers. The floor had food,dried coke and even dead roaches. Spider webs where you walk

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Pworthy
Baton rouge, US
Oct 03, 2022 3:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

We waited 30 minutes for fries and they still forgot about us in the parking lot when we watching them go slow getting everyone else out the way and just forgot about us YOUR NIGHT SHIFT IS THE WORSE ON SCENIC AND CHOCTAW

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Rebecca Steffey
US
Oct 09, 2022 3:55 pm EDT

ordered and was charged for my order three weeks ago.

app said 20 min then every time i checked app it still said 20 min and food never came finally cancled order but never got my 30 bucks back

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Janet Pyle
Austin, US
Oct 15, 2022 10:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

i placed an order online last night for $20.08 and when i arrived at the store no one was there so i didn't get my food.

1801 W Ben White Blvd

Austin, TX 78704

order number [protected]

order for drive thru, ready at 9:49 pm thursday 10/6/22

I have called the store several times and no one answers

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Unanimous Customer
US
Nov 07, 2022 4:37 pm EST

RE: 1800 Mc Henry, Modesto CA

Please train your staff to include all the food we paid for in the drive through! We constantly get home to find food missing and the food is so cold!

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Californ
US
Jan 23, 2023 6:19 am EST

1/12/2023 thy had the back door open it was like 3:45 am check your cameras something going on 25950 Iris Ave

Moreno Valley, CA 92551

United States had just pass and it look close because nobody answer at the speaker

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24 hours at a time
US
Apr 02, 2023 10:15 am EDT

this item is no longer available.

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Veronica Parra
Dallas, US
Apr 02, 2023 4:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

3/19/23 2:30 am, we drove up to the drive thru and they said they were not taking any orders at the time, even though they were opened. They have done this before and it is an inconvenience since this is the closest location to us.

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Rebecca and Tom
Azle, US
Apr 02, 2023 4:13 pm EDT

Azle jack in the box hands down THE BEST. I love pulling through and seeing Whitney's infectious smile and her great customer service it's a breath of fresh air compared to the kids that used to work there. She actually cares and goes above and beyond. My husband and I see that everytime we're in there and she's working

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Bert Wolfenbarger
US
Apr 22, 2023 9:22 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

The sign on the front of store and the sign next to the drive up window say drive up open 24 hours and has for months. BUT THEY LIE!. THEY ARE CLOSED AT 1000

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Nikki R
Sylmar, US
Jun 03, 2023 9:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I was eating an egg rolls and something white and hard was in my eggroll.. I don't know if it was a bone or what. I almost broke my tooth.

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Eric e Price
US
Jul 01, 2023 10:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Your TV commercial says the waffle breakfast sandwich combo with coffees and hash brown for $5 however when I went to Jack in The box you charge $5 for just the sandwich what's up with that false advertising

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Srcr7
Bellevue, US
Jul 03, 2023 5:40 pm EDT

I waited in the drive thru line for about 15 min and was served with a ice cold chicken spice sandwich. Just the chicken was hot. Everything else felt like it was just taken out of fridge and wrapped up. Very disappointed.

1:36 AM

Location: 1900 148th Ave NE, Bellevue WA

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Anna 1955
US
Aug 22, 2023 11:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

When I got home 5 minutes away my food was cold I started to take it back. The sourdough Jack tasted like it had been sitting under the lights and the fries were cold and disgusting.

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plzjmanplz
Fontana, US
Aug 29, 2023 1:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

plz j man bring back the old munchies meals back plz j man, also u need gorth girls workin the registers plz j man. look j man we need to take this [censored] serious, we need the old munchie meals and goth woman plz j man. another thing j man we need more spicy on the menu and yes i am talking about goth women plz j man.

-jesus c

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dkd0615
LYMAN, US
Sep 24, 2023 1:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

This restaurant is too small, no dine-in in and it is swamped with long lines and wait times. Understaffed and lots of order mistakes! Build a bigger store and bring back biscuits!

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Russell Chipper
Cypress, US
Oct 22, 2023 8:24 am EDT

Here’s your offer on our App , but you can only use it thru the App , not when ordering in a drive thru or as a walk-in order. Make life easier ?!?!? Ha , not for me . I guess I’m just Old School or just old and like to walk-in an order stuff. Worthless App for old farts like me .

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Reyesi
Grandprairie, US
Nov 04, 2023 11:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I'm so sorry to come at it this way I been calling the jack in the box that messed up my order but it goes straight to voice mail that's full I put in order at one of your restaurants total mess up unbelievable my order was so wrong I paid for good service not sucky service I'm so disappointed with this restaurant

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Adam Del Cid
US
Nov 04, 2023 7:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I ordered on the mobile app a mobile order when I went to the window to pick up my order the employee was rude almost threw the bag at me and there was only one worker was very slow. 6:47 am October 22nd. I didn't appreciate the rudeness of the employee.

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Trey Villarreal
US
Nov 04, 2023 11:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Made order on the mobile app, when I arrived I was told no one was there to make the order so I had to wait 30min for my order I made 20min before that. Not to mention after the taco shells I got were all stale when I got them. This location has repeatedly forgotten items in my orders and given me bad service and food more times than I can count.

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Clytoo
Houston, US
Nov 19, 2023 6:50 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I order a unsweet Ice Tea it was mixed with coffee so much as after one drink of it made me sick as I have and can not drink coffee.

this has happen twice from this location

Airtex and I 45 zip 77090

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Jonas657
Beaumont, US
Dec 02, 2023 6:12 am EST

Manager was not answering the head set so pulled around to door went In only one person was in the store next comes manager walking in smelling like marijuana service over all was horrible

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Sutton Mark
US
Dec 16, 2023 10:59 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

The burger was cold and no hot sauce for the burrito. Plus when trying to do a survey the code would not work cause you could not read it . I tried to tell them but they said they couldn’t do anything. Happened on

12/4/23 . They never have everything

That you ask for.

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Big orange
Springfield, US
Dec 19, 2023 4:15 am EST
Verified customer This complaint was posted by a verified customer. Learn more

We stopped at Jack in the box and ordered at drive through and got 2 number 10s which is the spicy chicken sandwich meals and 8 tacos when we received and got back on the road we opened bag and the chicken sandwich’s was only bread and chicken no cheese, no lettuce, no tomatoes and we were short 4 tacos

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Bishop smith
US
Jan 14, 2024 11:52 am EST
Verified customer This complaint was posted by a verified customer. Learn more

They refused to cook me tacos because they said they was frozen

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Jonathan Bonds
US
Jan 16, 2024 5:01 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I ordered a mobile order and the wrong food was in the bag. When I called they hung up on me. Order number [protected]

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Jenoverton
Redmond, US
Jan 20, 2024 11:33 am EST

Messy bathroom when no one else is in restaurant. Paper on floor. Poop smears on toilet seat and toilet base = disgusting.

Inside restaurant order was messed up 2 times.

Rude order taker

Print so light on receipt I can’t read it and take survey/report service.

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steven corie
DENTON, US
Feb 04, 2024 7:09 pm EST

Jack in the Box 328 W. University Dr. Denton, Texas

Nothing in the order was right. Chrispy Jack wrap was cold /old. Spicy Chicken Sandwitches had no chicken in them and the curly fries stale and the tacos were missing! Steve Corie

321 Beasley

Denton Texas 76201

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Andrea Loayza Serván
US
Feb 17, 2024 8:00 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Man in the drive through told me to get tf out his line. I have never been more disrespected in my life.

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Rolando Arvizu
San Antonio, US
Feb 26, 2024 1:12 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

The dinning room is always closed.In the morning and at evening

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  1. Jack In The Box Contacts

  2. Jack In The Box phone numbers
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  3. Jack In The Box emails
  4. Jack In The Box address
    9330 Balboa Ave., San Diego, Washington, 92123-1516, United States
  5. Jack In The Box social media
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    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Jack In The Box Category
Jack In The Box is ranked 21 among 60 companies in the Fast Food Chains category