JC Penney
Reviews and Complaints

On September 17, 2010 I purchased the Serta Gentle Haven mattress and foundation. I was torn between this and the Sealy Forevergreen latex model. They were the same price, so it wasn't a monetary decision. The ini...tial comfort of both was the same. The problem I had with the mattress I had was that it generated too much heat. I was leaning to the Sealy as latex does not generate heat. However, the Serta also stated that it was a cool mattress. I asked the salesman for his recommendation. He (Kevin) recommended the Serta. I also asked him about the return policy. He stated that there were no returns. But that he had seen people get a return or exchange by speaking with the department or store manager. On Thursday September 30, 2010 my bed was delivered. The delivery people were very professional. I have no complaints with them. However, this mattress also generates too much heat. The following Sunday I went to the store to see about an exchange for the Sealy latex model. I was told I needed to contact customer service and was given the number. Customer service told me they couldn't do anything for 6 months. I went back to the store the following Friday afternoon. I talked with Kevin. He then got the department manager. The DM told me it would have to be approved by the Store Manager (Keith) who wasn't there at that time. Keith contacted me by phone the following Monday. He stated that his concern was that I would have the same problem with the Sealy mattress. I said that I had researched the problem and that latex foam was the only way to go when there is a heat problem. Keith told me he would contact customer service and get back with me by Wednesday. I received a call from the JC Penny number while I was working. I could not answer at the time. No message was left. I tried calling back but the store manager was gone for the day. Friday of that week I went in to see Kevin again. He wrote down my name and number so that Keith could contact me. I saw him put the note in a drawer. I would imagine the note is still in the drawer as I have not heard from anyone since. I have not been in contact since then. What it would take to resolve this: give me an exchange for the Sealy Forevergreen mattress.

My son received a Christmas present and it was a zip up hoodie. I believe it was purchased at JCPenney. I love the look of it and everything, but the front is peeling off ridiculously! I don't think that should happen especially when it was just purchased! I would return it to the store but I don't think anyone else would appreciate it either. I understand that the print was already going for a little bit of a "faded" look, however, this is beyond that. The white print on the bottom (as you can see) is very thick and is peeling off by the chunks. I haven't touched it since the first chunk fell off. As you can probably already tell, I attached a photo to show you what I mean.

The store manager, /name removed/, is unfair to the employees and to customers at this store. She is constantly taking off early for LSU games or Saints games. She has no other concern but that. Today is the BCS Championship and she is leaving early. She kept saying how she had to get out of here to go to the game. The game doesn't start until 6:30pm. She is not a team player or loyal to our customers. We need a new manager asap. She is moody, hard to work with, and needs to get her priorities straight.

I bought a pair of glasses and sun glasses 8/17/11 I've had them adjusted 4 or 5 times and they still don't fit right. Linda has helped me so much by putting new pads on, ect. The thing that has upset me is I would have to buy a whole new pair to get them to fit.I paid good money and if I could get at least credit for these on the next pair. I can't afford a new pair every 5 months since these have been very painful to wear. I would appreciate it if you look into this and let me know what can be done.

thank you,
Christine Wryn

I’m very dissatisfied with the result. It’s really bad business when people have to go to such extreme. I as an individual made the complain not just because but because of how bad I was treated. I guess next time I know what I must do. Certainly I will not be recommending any people to JCpenney Optical at Downey. I will certainly not go their anymore. I spent so much money their and time, now I have to get another pair not because I don’t have one but because the pair that I have causes much pain on my nose and around the ear of which I have to keep taking them off every half hour.

Until it happens to the individual of the pain that one goes through and how one is feeling. Then one can understand one the person is going through. It’s like when a person is sick and the other is person is not. The other person who is not sick will not find out how the sick person feels until it happens to that individual. Even if I don’t get of what I was supposed to get, the bottom line is that I just want to get my point out as the business that was brought upon me at JCpenney Optical in Downey. In all I appreciate you going to the effort but only the customer knows of the frustration that one has to go through.

I walked in and asked the women if she takes my husbands and my daughters insurance. She said yes so I made 2 eye appts for exams and glasses. After the exams and ordering glasses I was told the Eye Dr does not take insurance but Jcpenney does? What!? So now I am out of pocket for 2 eye exams when I was told they take my insurance. This was the fault of the Jcpenney women that worked there not mine. I want my 2 exam fees back. I was able to get my husbands but not my daughters. I've been calling since it happened. Their appts were Oct 22. I'm still dealing with this. Jcp should have to suck up the cost not me. I pay for health insurance for a reason. I shouldn't be paying out of pocket for eye exams.

We were scheduled for a delivery today of a dining room set we bought online two weeks earlier at JCP.com. We paid $149.99 for "white glove delivery." When the truck finally arrived, it was discovered that they only brought the four dining room chairs and not the table. The delivery men didn't know where the table was or when it would be delivered. They wanted us to accept the chairs and sign that we accepted the delivery as is. We refused and told them we would only accept the order when all the items were present, a table and four chairs. I called JCP.com and talked with a customer service person who put me on hold several times for over 45 minutes. When she returned, she said that I had ordered the wrong table and that it would be 4 more weeks before they could get the order to me. I told her that I ordered a dining room set, a table and four chairs, and did not buy them separately. She then blamed it on the delivery people, who she connected me too and then left the call. The person at the delivery company blamed JCP for sending the wrong table. I asked why I wasn't told about this before they attempted to deliver it. She responded, "We're sorry. We'll call you when we have the order here to set up a delivery time." I then called JCP back, and talked to another customer service person who put me on hold and returned to tell me that he made a report on the situation and if they didn't return my call by MONDAY, (today is Thursday), that I should call THEM back to find out what was going on with the order. So I have no answers as I write this complaint...but they already have my money! What a mess and what terrible customer service! SO MUCH FOR "WHITE GLOVE DELIVERY! from JC Penney!

On July 18 I ordered 2 recliners from J C Penney . I was told because the fabric color was a "special order" I would have to wait 5 - 7 weeks for the delivery. I called the customer service 800 number today (August 15) just to follow up and see if a delivery date was scheduled. I was told by the customer service associate that the order was cancelled on July 22 since a "cover number" (?) was missing from the original order. Cancelled! No one told me! I called the sales associate at the store who checked the original order and said she did not know what was wrong but would follow up with the warehouse and call me back. She did and told me there was a missing number on the original order and the warehouse was supposed to email the store for the information but either they didn't send the email or the store never received it. Since the warehouse never received the additional information they simply cancelled the order. We were now back to square 1 and the order had to be resubmitted with another 5 - 7 week delivery date.

Hi, This is my first time buying items from JCPenny and i had horrible, terrible and rude service from you guys. Firstly, i order two items from you guys and the following day i called to cancel one of the item, the JCPenny associate told me she did cancel the item. But after few days you guys sent me an email to notify me that the item has been shipped to my home. I’m like are YOU kidding me JCPenny? Secondly, the second item is too big compare to the one had and i called to return the item, they told me UPS associate is coming to pick up the item. The guy came and pick only one box out of two boxes i put outside my home.

What kind of hectic service are you guys rendering to your new customers? I am a busy person. Wasting my time to call JCPenny everyday and wasting my cell phone minutes drive me nutts. I WILL NEVER SHOP IN YOUR STORE AND BUY ITEMS ONLINE FROM JCP AGAIN. Both your associates and supervisors were rude! I was talking to your associate on the phone he told he wasn’t the one who helped me at the beginning so i shouldn’t blame him. I guess he was working for free that is why he said that. And the JCPenny supervisor also sound so stupid no appology, no courtesy, no manner of solving problems. Order Number:[protected].

I DONT NEED BOTH ITEMS ANYMORE!I JUST NEED MY MONEY BACK BEFORE 10 DAYS. BYE

We ordered a bedroom set from the catalog at jc penney, lancaster, pa. Within a week, we canceled the order as we found better products else where. By the time we canceled it, the order was not even processed for shipping. The rep said everything will be refunded back to my jcp credit card which I opened just before placing the order to save an additional 10% on the order. Today I get a call from jcp credit services that my account is past due. No part of the order was shipped, since the order request did not even go to their warehouse. I created an online account for my jcp credit card and I see that my order was canceled, but the refund was not posted in full to my jcpenney credit card.

When I inquired about it, they put me on call for 5 hours, transferring to various departments, but didn’t offer any resolution. After 5 hours of aggravation, they just hung up. I was so furious, I called them back, and the same thing repeats. Now i’m not sure what to do, who to talk to. This is the worst customer service i’ve ever experienced. I’m never shopping at jcpenney nor will recommend it to anyone. They completely suck. I hope they get out of business asap with heavy competition from kohl’s and macy’s.

The tax free weekend was a scam at jcpenney. I shop the 183 and parmer location often and they had put away the quality latest styles for the weekend. There was a huge area of clothes in garment hanging bags closed off and the shoe selection was not what I see out on display on my frequent visits. The clothes that were out on display were pathetic as if they were mad clearance items. It was clear to me that this store went way out of their way to to put away selective quality merchandise during the tax free weekend. I will not shop this store again. I am hoping it was an isolated case of just this store. If I hear from others that that was the norm on tax free day this year around austin, I will no longer shop jcpenney. Jcpenny at 183 and parmer in austin texas was a complete waste of time!

I USED to love buying jewelry at JCPenney until I encountered a problem buying this item online. I purchased this item as a gift on 4/11 and today is 4/20 any item hasnt been shipped yet! I’ve purchased hundreds of items online and Im used to getting them no later than a week, but after purchasing this item, I was notified that it wouldnt shipped until 9 days later 4/19, which made me a little worried because the gift wouldnt arrive in time for this special occasion. So on 4/13 I decided to call JCPenney customer service and cancel my order, but was told that I couldnt because the item was at the manufacturer.

So on 4/19, I decided to track my order, it still hadnt shipped, liked promised. So on 4/20 I called JCPenney customer service again, wondering why come my item hasnt shipped yet, the lady said that she couldnt give me an answer to why the item hasnt shipped, so I told her, how un happy I was and I would appreciate it if she could cancel my order because I no longer want the item because the item is taking too long to ship. She told me that she couldnt cancel my order, but if I called back tomorrow and if it hadnt shipped yet, then they would be able to cancel my order.

Ok, now Im really upset because she couldnt resolve the issue nor did her response sound promising and now I’ve gotten two different stories about why I couldnt cancel my order. And if that was really the case, when she looked my order up in the computer and seen that the item was not shipped yet, she couldve cancelled the order then. As much as I love shopping at JCPenney, I am quite positive I will not be giving this company another dime!

And hopefully a representative can help me change my mind about this company and find a better way to provide customer service or at least, make this customer happy and feel confident about spending my money here!

I bought a pair of rimless glasses from the JC Penney optical store in Southridge Mall in the Milwaukee area. The lense has split at the point where the screw was inserted. I am very careful with my glasses and do not carry them around in a purse or put them in cases which are too small. I also have 4 pairs of glasses and only where the ones which split a couple of times a week. According the the JC Penney optical manager there is nothing they can do. I have had the glasses 15 months and the warranty expired after 12 months. I payed approx'ly $350 for these glasses. A good price is no good when the product only lasts 15 mo's with intermittent wear.

I have always shopped JCPenney and trusted their products, till now. I bought eyeglass frames and lens at the local store in Jan 2011 and yesterday the frames came apart. Took them to the store thinking maybe a screw had come out, no such luck. The frame is broken and can not be fixed but they will sell me the same frame for 25% off. I asked about any problems with this type of frame before buying and was told they hold up very well. Guess they were wrong! I am disappointed that they would not stand behind the product. Needless to say they will not get more of my money for any of their products in any of their stores.

I have worked for JCPenney for almost two years now. In that time I have gained a nice cliental and have one of the highest referral numbers in the district. Within the year we have been getting hammered with ridiculous numbers that they want us to reach. Our store has to have a 50% rebooking rate and a 50% retention. Where JCP fails is the rebooking. If I did a haircut and style on a client and then later "rebooked" them for a color and haircut JCPenney does NOT count that as a rebooking, and there for it looks like I didn't rebook my client. BUT if I rebook for the same thing, it counts. How is this even right? If it looks like a duck, walks like a duck and talks like a duck, then it's a duck. Therefor if I rebook a client, regardless of the service then it should be counted as a rebook. Most clients don't have a set schedule like I do. Their bosses make their schedules from week to week. Even the JCP associates who work out on the floor don't know what they will be working and can't rebook because of it, so how is a NON employee suppose to? Yes, we can ask them to rebook and if their schedule changes they can call and reschedule, but 9 times out of 10 the client forgets and becomes a no-show, thus taking up the appointment book. JCP does not seem to understand this. Mind you, I ask all my clients to rebook but a majority of them would rather call, because they don't know what they will be working and know themselves well enough that they will forget.

JCP has 3 levels of stylist: Designer, Senior Designer and Master. In order to move up one has to achieve a few things. First, the stylist's rebooking has to at the right percent for that district - we covered how ridiculous that is. Second, your productivity has to average a certain amount for that district. The way we figure that out is by taking the amount made in that fiscal month and dividing it by the number of hours worked. (EX: : $2, 500 / 100 hrs = $25 in productivity) Recently a girl in the salon was moved up from a Senior (she was hired as a senior, but others, and myself, have been told they have to be designers first) to a designer. But because of the hours she works (maybe 10 a week!) it all averages out. This person also reports off every other week. How is this fair? She has lost clients due to the hours she works (not convenient enough for her clients?) and have moved onto other stylist because of this. I have to work twice as hard and hammered about my rebooking in order to move up yet some girl who hardly works at all can get promoted?! Why should I have to jump through flaming hoops so I can get the credit that I deserve, while others to nothing? It's unfair and I can't help but feel discriminated against. Allowing one person to move up, who doesn't deserve nor has earned it and not allowing someone else who works hard to get there is not a fair way to treat your employees. I dont know who JCP hires to work the salon but a lot of us feel that the district managers from each salon do not know what they are doing and have no experience in the salon, or they would know these things.

Retention should be the number one priority over rebooking. Yes, rebooking us important (it's not like we don't want to make money) but retention should become first. If a stylist can't hold their own in salon and isn't retaining a cliental then yes there is a need to be worried and then there is a problem. In the past year and half at least 5 girls have left the salon I work at because of their poor salon business practices, only to be replaced by girls who are in school for other things, who plan to leave after they are done within the year or girls freshly out of school who need major help. The only reason I have not left Penney's is the pay. I like the commission rates and I usually make pretty good money. Also, if you have a bad week you still get paid an hourly wage if you don't make enough to hit commission. The girls I work with are really cool to be around and we get along pretty well. I just wish JCP Salon would get their act together and learn how a salon really works, stop putting blame on the associates and act like grown ups and see what they are doing wrong.

in our store 2478 miami florida are store manager ken gonzalez does thing against jcpenny policy, he has hire people from seasonal to be supervisor and manager in our store, not posting the position on are associate board, also has used some store money for his benefits, going out we his friends, he fire the ASM and told the company was for sexual abuse, he has humiliate all his managers and supervisors, he make them work extra without help, he has threatened his managers so they can not say a word against him, all of us are in this bad situation, we don't care much about the hours the store give us some of the associates have 5 hours in the week. ah? do you think that is winning together? some people have more hours than others cuz store manager like or do not like them.the engagement manager always texting and doing bad schedules sometimes there is nobody opening in a department some others nobody close, the mayorie of us want to complian to mr.mims but are store manager don't let us is worse, he offer a supervisor to be an associate again just because she was pregnant, what store manager do that ?now that supervisor is in her maternity leave and he hire a new supervisor in her place does jcpenny do that for all the employees, womans cannot get pregnant in this company ah? does penny's family know what kind of managers are infront of there companies?

I had a hair straightening job done by JC Penny Dayton salon - master designer Sara Rose and I should say that I am thoroughly disappointed by the treatment that I have got.

I had already got a similar treatment done in India more than 8-9 months back and my hair had responded to it very well that I just loved it. Since it was a long time that I had done it, I thought of redoing it as I had started getting few waves in my hair and also lot of baby hair in the front which were frizzy.

I had a consultation with her before we started and I told her very specifically that I wanted to remove the waves and the frizzy hair in the front and I did not want to straighten the complete hair. I wanted it to be done on the crown and the front hair as I was fine with the rest of the hair being the way they were. She told me that all these issues would be fixed and Opti Smooth would work for my hair (I believe that I got the same treatment done in India too) and I got an appointment fixed to get it done. Since I was not straightening my complete hair, she gave me a 20% off from the regular fee of 85$.

On the day of appointment when I went to the salon, I saw that she has a different product with her and not Opti Smooth. She told me that it is very similar to opti smooth and works the same way. I had read a lot about the hair straightening treatments before I had been to the salon and in almost all the places, it talked about pre treatment, treatment and post treatment phases. During my appointment, Sara told me that this product is not harmful for the hair and does not require any pre treatment protection. So after washing my hair, she applied the product directly on my hair and kept it on my hair for 20 mins. During this time, she came and combed my hair some 2-3 times (This whole process was very diff from what I have read and the treatment that I have got from India but I thought that I should be trusting her and kept quiet). After this hair was washed and she blew dried my hair and set it and it looked perfect and I gave her a generous tip too.

I was supposed to be washing my hair only after 48 hours and when I did that after the said time, I had the biggest shock of my life. My hair after washing looked almost exactly the same way as it was before. It had the waves, frizzes etc.

I went and met this lady to check about this. She told me that the treatment has not gone well with my hair and she had no clue as to why that has happened! She gave me the justification that no treatment completely removes the frizzes and the waves and she followed the instructions as mentioned in the product! But after the previous treatment, my hair did not have any frizzes and waves after it was done. When I asked her what next can be done on my hair to fix it, she asked me to go for a carotene treatment which is another 80$ and she could give me 20% off on that!Already I have spent so much on my hair, I would not be going for that and more than that I don't trust her anymore! There is no guarantee that it would remove all the problems that I had with my hair!

I have been paying on my JC Penney MasterCard now for 4-5 years and I owe more now than I did when I started. I have made no new purchases in about 4 years and back then I owed just under $2, 000 and now several years later i owe $2, 400! It's absolutely ridiculous and impossible to payoff! At this point, I've probably paid 10x the original balance so I'm thinking about just stopping to pay them all together! I won't feel guilty either because I've most certainly paid back what I owed! I even went as far as putting them on a debt management program to see if that would help but they refuse to work with DMP's. There is just no way to pay down your balance unless you pay it
Off completely and it's not fair to consumers. Also, on my monthly statement it says by just paying the minimum you should pay off your balance in about three years! Well, that's [censored] too because here I am going on my 4-5th years paying a little more than the minimum and I owe $600 more than what I started with!

I was falsely accused of stealing from JCPenny. I was escorted to a "security area." The staff then rifled through my purse, and helped themselves to my belongings, claiming that they must also be stolen. They "confiscated" (stole) four wristlets from Coach's "Poppy" line that JC Pennys does not even carry. "A Pepper phone case, " "a Pinky wristlet, " a "violette" wristlet and a "Pink Tartan wristlet."

They made no secret or attempt to hide the theft of my belongings openly. I am seeking to take legal action for the theft of my personal belongings. (Which I have receipts for.)