Jimmy John's
Reviews and Complaints

this location in casa grande AZ,is so disorganized. today is the second time im literally the only customer there and i wait 15+ minutes for my order only to get someone else's order.

I haven't gotten quick or consistent service here in at least 2 years but its becoming worse. its slower and no one seems to know what they are doing or who is doing what.

I'm the only customer and the people that took my order make me repeat it again at the window like they ignored it the first time.

the workers are really nice but they are only as good as their management expects them to be.

this location is the only time I've ever been frustrated at a jimmy johns.

all other locations are fast and accurate.

I recently applied to jimmy johns I had an interview on 09/03/2022 and I was under the impression that I was getting the job Alex one of the managers told me that he needed to just call his GM and see if it was ok so I waited for 3 days for a call I finally called them back and Alex told me to call back in an hour he was going to call Zach the GM BECAUSE I guess he never did that day on the 3rd so I call back and he tells me that his GM said they are not excepting new hires right now so.I had a friend apply and she got the job I feel like I was not hired do to favoritism or whatever and I feel that it’s not right I was desperate for the job and they told me no but a female they told yes

I bought a Giant Bootlegger with double meat and cheese plus bacon. I was told the meat would be $2.50 each and $1 for cheese.

I was charged $5.00 for each meat.

I was charged $6.00 for the bacon.

I was charged $2.50 for the cheese.

I was insulted by your staff for asking to heat the meat and toast the bread. $40 for a sandwich? Ask a question and get insulted. Plus lied to and over charged

Kaitlyn May is the rudest manager that works there. In late April. Can’t remember the exact date. But she got mad at what seems to be her ex boyfriend (who is the general manager there) and yelled very loud and unprofessional. “I QUIT!” For just being a customer eating in there at the time I found that really uncalled for and rude. You have immature ppl working for you. She threw her apron om the ground and stomped off like a 2 year old. Went to her car and then came back. And said pretend that didn’t happen. Which I was stunned she proceeded treating the newer girl like trash and yelling. And other times I been in there she has been very VERY rude to costumers. I don’t think she should be working there.

Speaker...it will be a few minutes...10 minutes later he came to get my order. I pull to window...wait 10 minutes. Girl comes to window. Did you have 2 turkey sandwiches...no. I had Vito. 2 minutes later she brings the Vito. She says have u paid.

I say no. She gives me an old fashioned credit card paper slip. Havent seen one in 20 years. She starts to close window. I yell I have chips and drink. She gives me drink with soda running down side. No bag, no receipt, no napkins. WHAT...

be aware that if someone gives you a gift card for say $40 jimmy johns will not split this up into 4 $10 cards for you to share with friends/family. i would tell anyone to avoid not only jimmy johns as a business but especially larger gift card amounts

The Jimmy Johns located on High Street in Morgantown WV is the worst place to order food if you have a life or work. This business markets that they are "freakishly fast" to bring in business from those who have little time or constantly on the run. I can tell you right now they are no fast on any level. I have ordered from here multiple times, thinking sometimes things happen and the details of my order will be correct next time and my order will arrival in an appropriate amount of time. I am ALWAYS wrong. This is the fourth time I have ordered from this location and it has been over an hour. I called and they have not even processed my order yet but will "get to it as soon as they can". Please note, I called the location prior to placing my order to ask if they were busy. The lady that answered the phone replied they had no business at all and would start my order right then. I will never order from here again and honestly maybe not even at other locations as these multiple encounters have left a bad taste in my mouth. With this wait, I could have ate at a sit down restaurant and had a decent meal.

I ordered two sub sandwiches and asked for no onions on both of them. When I got my sandwiches, one of them had onions on them. I was highly unsatisfied with my order, as I have a fear for onions. Unfortunately, I live 50 minutes from the nearest Jimmy John’s location and was unable to have this issue resolved. Thankfully I was able to DoorDash Subway.

I ordered my food at 11:05 this afternoon online it is now 12:39 and still no food. I am 6 blocks from there. I called and they couldn't tell me where it was. ( 1245)The driver just showed up with it and extremely rude. The sandwich is warm and doesn't taste right. I am very disappointed. I am unable to eat the food

10/4/21
online order number [protected]

store 1262

My wife has celiacs and asked fo a little John's meal but can't have bread and asked for the meat to be put in a lettus bowl and we have had that done before but tonight the woman manager got very rude and disrespectful told us she couldn't do that and we told her it's been done before and she said she didn't care the lettus bowls come in the 8 inch size so we walked out and said you just lost our business for good and she said good we will never eat there again and neither will any of our friends and their friends and we are reporting the decremination to the ciliacs

I did not receive my full order. When I called, I was explaining the situation when the girl says, "I didn't hear you. I had to put you on hold." Funny thing she never asked me to hold. I repeated myself. She said she didn't hear me. I spoke up loud and she huffed and said, "I heard that part but not the sandwich." With a serious attitude. I NEVER received an apology from her. She just said they would send it over. Now, this was a sandwich for my 6 year old and I was not trying to be rude, but her attitude almost bought me a trip to JJ's to see if her Mama ever taught her any manners. We did get the sandwich delivered promptly, but I won't be ordering from the Waller Lexington, Ky location any longer.

My daughter ordered a sub on 07/27/21 and when it arrived it was wrong. I called the store that was about to close and the man there took my name and said that he would credit my account and give us a free sub on the next visit. So, I called the store yesterday 07/29/21 after my daughter was told they could do nothing. I spoke to 2 people who said that the GM would have to fix this for me and that they would call me back. No phone call and no resolution.

I paid for a $15.00 giant sub that could not be eaten due to a mistake at the store and now I cant get a fix to this mess.

I would love to have my credit to my account and if possible a free sub for my kid.

It's been over an hour and a half since my order said it was out for delivery. I still haven't received it. This is a common thing. I'm done with you guys. I've called 3 times and all I get is it's on its way. I order multiple times a week sometimes and no one gives a [censored] about paying customers. I am fed up. This is not customer service. It's pay me and I'll get to you when I feel like it.

Ordered two wraps at 2:39 pm. Called at 3: 30 pm, said it was on the way. Called again at 3:45 pm, same response. Cancelled order at 3:55 pm. Order # [protected]. Address, 23118 Harper Ave. St. Clair Shores, Michigan. 48080.
Have been ordering online for years. Manager didn't seem to care. Kept making excuses. These were ordered by my wife who was extremely hungry at the time and got a migraine waiting for some food.

3449 union chapel road, Carmel Indiana. Jeremiah refused me service, because of no mask, there is no mask mandate in the state, I will be filing in small claims court for discrimination.

04-13-2021 STORE NUMBER 2801 address 1698 country club plaza dr. phone [protected] chk #49 open 12:04pm order giant 3=#12 beach club and a big john total cost was 22.00 plus tax 1.75 = 23.75 my first time to go to jimmy johns my beach club had no flavor none of the ingredients i ordered was not a good sandwich told them acted like they did not care thu it away with the covit 19 hard to get out at my age and when i do i expect to get what i ordered for the money i am a disabled vet 68 years old on a fixed income so my money is important to me and don't want to waste it . i don't understand people . Who get jobs and don't care about there job and our the company that gave them the job to give a good item out for the money .

Jimmy John's restaurant #1014, 4356 N Oracle Rd, Tucson AZ has installed keypad coded entry locks on the restrooms, I'm the weekend security guard for the restaurant and gave the code to a customer who wanted to use the facilities before leaving. The restaurant manager went into a rage reaction and chewed me out for giving the restaurant customer the code 1014, she called him a homeless man, then called my employer and cried about it again. All the commotion over turning restroom facilities into controlled access only is nonsense. He's a homeless man who came to Jimmy John's for day old bread and a soda, he did not make a mess or commotion, he was very sweet and cooperative with security. This is feedback on the store management & her facilities policy, it is discriminatory.

Meat being repackaged even though it expires on the same day, dates literally get changed around so meat will last longer and managers won't have to slice. Drivers aren't required to slice but managers will make drivers slice, in shoppers aren't paid fairly managers will not give raises when they pass company policy. Drivers are also treated extremely poorly by managers in the NC franchise.