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The girl who took my order was extremley rude. I never really complain about bad service, but this girl was horrible. First she told me they could not deliver to my house (even though we order from them all the time), but she said it in a very rude way. Then she sighed and said "WELL WE WILL DO IT BUT ITS A BIG HASSLE FOR US, JUST SO YOU KNOW". Then, after explaining my order, (which included some special requests to sandwiches), she made a comment under her breath "oh my god, anything else". I was shocked. I know you dont treat your paying customers that way. I love the food, and I hate to ruin it with such a rude employee
I feel your pain, that's absolute ### and I personally apologize for your underwhelming experience, let me know when and where this happened at http://www.jimmyjohns.com/common/comments.aspx, I'm all over it! Jimmy John
I'll have to agree with the other reviewer here. I had literally just ate there about an hour ago for the first time. I walked in and stood a little ways away from the counter, so they would be aware I wasn't ready to order and so people could easily walk by me when they were ready to order. So there I was, trying to decide what to order and lo and behold I look towards at the employees behind the counter and they're all staring at me the MOST perturbed and impatient look on their faces. Then, the guy taking orders has the tenacity to lean over to one of the sandwich makers and whisper something to her as they're chuckling and pointing at me. He does it again with another sandwich maker and some other employees behind him make asinine grins in relation to his whisperings. He then looks directly back at me and raises his eyebrows and hands in a "what are you standing there for?" kind of expression. I'm assuming they thought I was taking up too much time after standing there for LITERALLY around 5 seconds. There was nobody behind me and there were probably around 10 people already eating their food. I eventually (and reluctantly) order my sandwich, and it was about as good as Sub-Way's sandwiches. It wasn't terrible and it wasn't great. On a less significant note, the acoustics within the restaurant are terrible. It amplifies the music and all of the people's conversations. You have to yell a little just to hear the other person across across the table. A bad experience.
I've been in the Palatine, IL location (Euclid & Clinton) a few times and I have to say that the food is fine but the Manager Shannon is a real WITCH. She not only called the cashier stupid with customers in line, then on another day she yelled at another employee using vile swear words... Get off my #@$*ing table, what the #@$* are you doing, get this #@$*ing crap cleaned up. This happened on more than one occasion. I know that other people in line were as appalled as I was. Please fix this piece of work you call a manager or get rid of her, I actually would like to see the latter done. Obviously this isn't the first time she has been rude and now just plain vile. Is this really how Jimmy Johns does business and what they want to promote as a company? She really is a piece of work.
I also wrote Jimmy John's corporate. Doubt that they will do anything to this woman. I guess I am really upset at how she called that poor girl that was cashiering stupid and I forgot to mention she did so four times. Four times and that poor girl still work there. Aren't we as female managers, leaders and being adults suppose to teach and uplift? Not disparage and belittle. Each time I go in there and Shannon is working, which is always, hmmm clue in on that, she is rude and mean to her employees.