KFC
Reviews and Complaints

Stopped at the Rose Street KFC location on the North Side of La Crosse, Wisconsin to get a 2-piece meal deal and was told they only had wings (told to me through laughter by the attendant). They basically had run out of everything! So much for their aggressive ad campaign they are doing on TV. Will never darken the door of a KFC again. Why waste my time? Wish we had a Popeye's around here.

The biscuit was cold and hard. The chicken strips were hard and rubbery. Also green beans and macaroni and cheese(which tasted bland) were my side items but there was no fork provided. The female who took my payment at the drive thru window was not rude but was not friendly either, and did not greet me. She did not confirm my total once I got ready to pay she just took the cash from my hand. If I was not on my lunch break and actually had the time, I would've gone back to complain to the manager. I've had wayyy better from KFC in the past. I hate spending money and not satisfied with the food and/or service.

I visited our kfc 2720 keith st in cleveland, tn this evening. I ordered (2) $5 chicken tender boxes and a $20 fill up box. I paid with a credit card and signed what I thought was a receipt only later to find out from the manager (ann) that the piece of paper I signed was not a receipt. When I got home, approximately 7 min I noticed that there was only (1) $5 tender box and no cole slaw with the $20 fill up box. One of my children get their meal while I have to go back to kfc to get the other $5 box for my other child meanwhile my food is getting cold. When I arrive at kfc on keith st and let the same person working the drive thru (Alissa) that took my order of their mistake she asked me for my receipt. She never gave me a receipt when I received my order. I was told that there was nothing they could do without a receipt. I asked for the manager and that is when I found out that the piece of paper that I signed and the cashier put in her register was not a receipt again I was told that there was nothing they could do for me. I had to purchase another $5 tender box so I could feed my son. Oh yea and the cole slaw too bad. I do understand not all people are stand up people and you have to make a judgement call but I have a very nice vehicle and paid with a credit card so my time is more valuable than going through all this to steal $5 from kfc! Just saying. Please train your employees well enough to fill a simple 3 item order and if the cashier adds to the mistake please take some responsibility and own up to the mistakes that were made by your employees and make it right.

The cashier disli had taken an order for 2 $20 fill up and didnt have crispy chicken and than have served out the original and waited more than 25 minutes for the crispy chicken to be done and the order got home cold do to the fact that she surved the original 30 minites before i even got the chicken there was a very long wait and its un excepatable on there endnot happy at all after they could not get it together until sherones did my order again i spent $50.00 everytime i come im not haply with this service what so ever

Dear KFC Management (chief Exective Officer KFC Pakistan),

I am submitting this extremly serious concern for serious cosideration of KFC top management in Pakistan. I hope you will consider it as serious customer service issue and will address it on top priority basis.

- I am employee of UNITED NATIONS in Pakistan and I live in Rawalpindi. I often visit KFC Bahria Town Phase 4 civic centre branch along with other KFC branches in vacnity of Rawalpindi/Islamabad. This is second time and I have following observations which need serious resolution and follow up.

- Today dated 11th July 2017 exactly at 7;25 Pm ordered different meal options. The guy on counter never welcomed me, he had rude attitude and none of staff had name plates. My order number was 1045, and after waiting for almost 25-30 minutes order was not complete and guy at counter returned me money back saying it will still take 15 minutes to complete following order

- 2 affordable meals

- 2 chiky meals

- 1 chicken strips

I had my wife and kids of our guests who were visiting from UK.

Lady who claimed to be manager there tried to calm down the situation but the guy was seriously with bad attitude and bad mood. He insulted me and returned money in an insulting way. This is second time this customer service guy mis behaved and mis treated me.The facilitiy in Bahria town by no means looks like KFC, it has bad customer service, a lot of flies and dirtiness, staff without competencies and shame for customers.

I REQUEST YOU TO IMMEDIATELY TAKE CORRECTIVE MEASURES TO SOMVE THESE SERIOUS ISSUES, THAT PARTICULAR PERSON(who had no name plate and refused to tell me his name) SHOULD IMMEDIATELY BE REMOVED FROM THIS LOCATION.

If no acton is taken I will be forced to take the matter to global KFC OR court in Paksitan as insulting behaviour by your staff is not to be compromised at all.

I hope to listen back from your end.

Shafiq Qureshi

[protected]

[protected]

Order Reference #: 3652361

Date: [protected]:38

with reference to above order from kfc T. NAGAR, Chennai-600017, I would like to drag your focus on the order which I have placed with KFC.
I am frequent customer of KFC since long and I got surprised by this order first time as I have order 3 rice bowl with gravy and other food item.
The rice bowl was all waste of money as its half cooked, I dont know why this happen this time by kfc.
The rice bowl was not eatable at all. how they prepare and how they want somebody else to eat it like that
this was a very bad experience this time and I am not going refer and neither order anything now onward

I entered the drive thru around 9:10 and asked for three #8s. I was told they could only make two so I pulled off. I returned about 5 minutes later to the same location to not even receive a welcome at the intercom. I said "Hello?", and still didn't receive an answer! This isn't the only time this has happened! This has also happened to my mother at the same location! The man working the drive thru name is Antwan. His girlfriend Jasmine was also seen waiting in the lobby and was distracting him from being able to effectively complete his job. There were no lights on the menu so people can barely see the menu at night and has been this way since the remodel was even done.

On 07/09/17 @ 7:10p.m. I visited the KFC at 2910 Clarksville Highway, Nashville, TN 615/242/9165. My ticket # was 1017. I ordered a 8 pc bucket meal with two large sides and added an additional side. When I arrived at the window the cashier Jessica was very rude. She slammed the window open and said $25.65 very rudely. No Please no expression no nothing on her face. I handed her $30.00 and she came back to the window and handed me my change. No thank you or anything! She was so pre occupied talking to her co-workers that she paid barely any attention to her paying customers. When I got home I called the manager of the store and her response to my complaint was...oh ok and she hung up on me. Very unprofessional! Very disappointed!

Broadmoor at 10111 No 3 Rd and Lansdowne Centre 5300 No 3 Rd. locations in Richmond both refused to accept KFC gift cards; in May and June respectively.

I contacted customer service online and received a brief return call from the Broadmoor location.
The respondent was very confused about the 2 locations and dates even though I had stated them as above.
The call was barely coherent. After trying to clarify the addresses and dates, he said, "I'll have to call you back".
He never did call back.
Lansdowne Centre location has never called.

I stopped by the KFC in Duncanville TX on my way home from work to buy the Nashville tenders with wedges and got burned tenders on one side and Cole slaw I purchased a drink and it was watered down with no taste
I had drove 45 minutes home and I was not going to return back to duncanville so I trashed the food
The service was poor and no customer should receive a burned meal even through the drive thru

I tried to call a specific KFC eight times. Someone finally answered the eighth time. He was rude and curt. The Conway, SC store moved a few blocks away and recently opened. I read the reviews and they were awful but thought hey, they have my favorite fried livers and gizzards. Well the very rude man told me they do not. Why would they take away one of the most popular items on the menu of the previous location. After all this I will stick with Maryland Fried Chicken. They have what I want. It's not as good as KFC but they are nice people.

Hi i am living in bokoto white flats and have been using kfc on shell bokoto kira road from last 2 years. There is common problem of shortage of fillets and some time souses. I have called manager several time and told them about my compaint but they are not willing to accept it as per them due to more sale usually they are out of stock on mainly zinger. Food outage is normal thing during the night there is no effect of my that is why i am writing here please take notice

Thanks

The chicken was terrible! We got the crispy chicken and it was dry and tasted like uncooked fish. The Mac and cheese we got was half filled and cold. The service took forever and there was nobody there. Worst experience we have ever had and we are very disappointed. Wont be going back to KFC. They say finger licking good? Well there is no way I am licking my finger after this experience. Something needs to be done about this and we possibly need to get our money back because it was terrible.

I go to this KFC because it is extremely close to my house. Customer service HORRIBLE. Today did it i ordered wings they had no wings, i order crispy chicken breast extra crispy they did have that i asked for corn on the cob also not available. It was 2oclock in the afternoon how non of this is ready. And when i asked Kenny was extremely rude. This is horrble i work as a csr and your employees need training badly.Its close to my house but i hate this kfc..

Pittsburg California railroad avenue KFC location. I am sure this is not the first complaint received from a customer. So today is the last time ever I try to go to this KFC, I have had issue after issue with this KFC... it is beyond me how they stay open and where do I begin? To start, they never have anything ready to sell, there is always a 15 minute or more wait. Every time I am missing items in my order and when I get home and notice it, I call and no one answers that phone. They have told me when I returned that they will not answer the phone at all. The employees are not presentable at all to the point where it is scary to purchase food from people who look and present theirselves the way they do. Today was the final visit to KFC for me. First they had no Pepsi at all, there was 25 minute wait on the food plus I had 10 potato wedges in a large box of wedges mixed with a 10 piece of wings. I placed each of these items separately and they were placed together and it was not even close to being a box of wedges, it was 10 wedges. When I asked the employee if that is whet a box of wedges looks like now for $3.69? And he said that he was a new employee and did not know... sarcastically because the supposed manager was standing next to him and did not say a word to help nor acknowledge that they were wrong as many times before but the difference was that I checked the order before I left. I honestly do not know how they stay in business, it is crazy to think that KFC allows their business to be represented this way. I will never return and I know that I am not the only customer that feels this way. The food here is not cheap and I have never gotten what I have paid for and that is not okay. So to whom it may concern which seems to be no one until now, someone needs to go into this location and do a big clean up. In staff to begin.

I visited your business on friday july 7 2017 around 2pm... I ordered the leg and thigh deal original... When I got home I open the box to find chicken with the crust hard and inside dry... Some pieces didn't have but half a crust on it... The business I visited was in madison heights virginia... Never experience this before but a lot of new faces there... Very disappointed with this my contact is albert thompson 1899 thomas nelson hwy arrington va. 22922

this place has ALWAYS been messed up.
-employees sitting around outside while very busy
-terrible slow service
-and so many more
-then today, i had the RUDEST person. nothing was said to me except how much my total was. i received the food. he then shut the window (still no words) started to walk away, turned around and looked at me all creepy.

I WONT BE BACK
AND I WILL WARN EVERYONE

I went to kfc in Oxford Alabama, I took my 7 year old granddaughter with me. After the teenagers that work their got finished goofing around, one girl decides to take my order. I paid her, and again I had to wait. While we were waiting one employee went on break, (I assume). He took his break in the lobby where the customers serve their selves at the hot bar. The employee in this pic was so disrespectful and indecent. I was waiting for my granddaughter to say something to me about his pants. I had to keep her entertained and distracted so she wouldn't see this guys underwear. I SUPPOSE KFC DOESNT CARE THAT THEIR EMPLOYEES WEAR THEIR PANTS PAST THEIR BUT AND EXPOSE THEIR UNDERWEAR FOR EVERYONE TO SEE. EVEN A 7 year old child. Shame on you KFC, I WILL NEVER GO BACK. I AM DISCUSSED WITH THIS. DOES ANYONE CARE ANYMORE? IT SEEMS THEIR IS NO MORE MORALITY.

On July 6th 2017 around 630pm, we went to the Brookhaven Mississippi location. We ordered the number 11 which is the chicken strips and popcorn chicken, the strips were cooked too long and and was dry and hard. The popcorn nuggets were the same way. We have been to this location in the past during the day time an d the chicken was good. also, this has happen before at night. but i believe this time was the worse. Right, we have should have returned the chicken, but we was hungry, and didn't want to wait. Please fix this issue, we have been eating KFC for many years. Im not sure that i will return to this location anytime soon because of this issue. Some one needs to check to see what the problem is. If anyway possible i would liked to be given a coupon for two free meals. Thanks for your help.

Went during lunch off lagrange rd near chamberlain lane today. Was pouring down rain sat in car at drive thru for over 10 min just to have the clerk tell me it would be faster to come inside since all her line is getting chicken. What the heck? Duh... Isn't that what kfc is? Needless to say I didn't give an order I left and went somewhere else. Worse way to talk to customer not saying sorry for your wait. The thing is I don't complain at all ever and just the idea of that statement made me leave. The car in front left like I did and I thought there was an issue with the register or something so I know she lost more than 2 customers for talking and not greeting very well. Should not be behind the face of kfc is all.