Kogan Australia
Reviews and Complaints

First time I have ordered, and never again. I ordered two of the same product. They came in unoriginal packaging, where different brands/make, colour, and had different quality and features. I submitted a return request immediatlely which is taking 2 weeks of back and forth emails. Their customer service agents change on each email, and after providing multiple photos, order, and consigment numbers, they are now asking me to accept a measley $10 to save the hassle of returns. I dont want to keep the item as it does not fit what I ordered. Such a joke of a process and company. I will never order from here ever again.

I bought the T7 vacuum cleaner on the 11th of August 2019. After using it for a short while I noticed that after about 20 seconds the motor would slow down a bit and there would be less suction but when I turned it back on it would then go back to it original motor sound which has more suction and then slowly get weaker again.
This is with a fully charged battery with cleanee and washed filters.
I then tried to find the 'Boost" feature of the T7 but couldn't find that.

What should I do next as I am not satisfied that the vacuum I got is working as it should and is missing an advertised feature.

Regards,
David Hallmann

Kogan ref #7554554

I have sent x5 separate emails since 12th September 2019 requesting proof of purchase details for a Samsung mobile purchased in December 2018 & which has just stopped working. No response to date

Unfortunately I did buy it thru my account & do not have any proof of purchase except for a charge to my credit card & the coding on the box ( encl )in which it was received.

Purchased on Credit Card 21 Dec 2018 ex Kogan Melbourne Au $666.98

Could you

I purchased a 55 cm an as rt tv from job a n in July 2018.it developed lines on the screen last month that worsened and now no longer works.im a disabled pensioner and a tv is a major purchase for me.my previous tv was a Samsung and it worked perfectly for 6 years.this Kogan tv has lasted not much more than a few months over one year.i am very disappointed.i no longer have a tv for myself and my two kids who are special needs.our tv is our some source of entertainment and we used it for home school as we don't often go out due to my disabilty..I feel this product should have lasted way beyond the short time we had it .and I feel it didn't live up to what I was told..

Order Confirmation number is KAP2WLBTRPA I received the watch about 3 days ago. I have had it on charge and nothing is happening. no activity on the face at all. what to do about replacing it?

I look forward to hearing from you today. I have been trying for 2 hours to get a phone number for you, and eventually did. and you DO NOT TAKE CALLS - GREAT SERVICE

Pam Holmes

Hi there
Last week I placed order thru kogan sideboard buffet table. as per suppler instructions will receive order within two three days order number CJ8TNLYM.
Till today I did not receive my order. I don't know where is my goods which I already pay money.
Yesterday I recvdd a card under my door from toll delivery company even they don't when they will deliver. I don't think so you guys are able to deliver buffet table so I request you Pls return my money. I think I got scammed by your company.
Thanks
Amit batta

Hello I am extremely disappointed as I purchased a beer pong table through your website in July 2019 through Serrano Australia who has sent a refund to you and I haven't received the refund.

I would like this issue resolved within 5 business days from today.

I purchased the beer pong tabel throug your website in juky this year it was delivered to my address on the 2nd august 2019. There was damage to the beer pong table so i emailed serrano Australia who agreed to refund the product and sent a email to kogan to have the refund given to me back at the start of august I have all of the emails that have been sent to Kogan.

It is now september and i have still not heard anything from kogan or received my refund.

I would like a call back on [protected] and a email [protected]@hotmail.com

telling me when i will be receiving my refund.

Misleading customer I have been missleaded by warranty of my iphone purchase Apple genius bar won't cover as they mentioned my phone isn't purchase in Australia i provide that to kogan customer support they told me to send the phone and I send the phone and stay without phone for 3 weeks they changed $75 battery and send back to the wrong address which I didn't request to send them back.

The worst customer service I ever experienced and miss leading company to their customers which isn't have ears to listen customer support.

I have thousands of email as evidence for my complaints over years which didn't get solutions and they holding my phone months for $75 battery.

This is my final complaints to kogan If I couldn't get sufficient explanation of my worst experience I will take this experience to ACCC and post on social media to the rest of Australian as evidence based.

Kind regards

Nebil Abdule

So i have complained mths ago about a faulty product. Has taken weeks for. Them to reply. After the initial automated responce i heard nothing for weeks. After multible emails i finally got a reply to which they said they will ouck up tge tv. It has now been a few weeks with no reply. Id really like my refund. This company seams to run of the customer service of if i dont reply then nothi g will happen. Its been over four mths now and we just want our money back to get a tv that works. I will never purchase anything from this company again. Has been a horible experience

On the 6/7/2019 we purchased the soniq 55" smart tv as advertised on your site ... we have now received the tv and set it up to find this tv is not a smart tv as shown on your app and not find out it's changed on your app to a 55" web casting tv ... this is not what we ordered when we placed owe order it showed as Soniq 55" smart tv ... and I'm very unhappy as this tv dose not have any smart options like ( Netflix or YouTube ) that smart tv s have so this tv is not useful in what we need and ordered
As you can see in both pics the tv I ordered is not the same as it was advertised and now you have changed what tv it is ...
My email address is [protected]@gmail.com
My name is mark pearson

I ordered a microphone on 22 June and Kogan took payment immediately. 10 days later they told me it wasn't in stock (still advertised on website) and will take up to 7 days to give a refund. The 'help' line [protected] is useless - no connection to a human - and their suggested help articles were irrelevant to me complaint. First and last time I'll use Kogan

Bought phone just over 12months ago.
Returned phone at the 10month mark due to speaker issues.
Have asked to keep me updated, but after 6 weeks i sent an email whats going on, the reply was along the lines of 'just found the issue will need parts' they are in the process of issuing replacement. However, it has now been 2 weeks (normal dispatch time) and have been send no updates.
Still waiting for response as not sending updates until i specifically ask.
Have checked online and the phone is not 'out of stock 'and still no updates.

I purchased the TV on 20th June and was delivered on the 22nd June. It was removed from the packaging as per instruction and when connected the screen was visibly cracked. There was no visible damage to the screen and the cracks were only visible when the power was switched on.

I have had no satisfaction dealing with the help desk and unable to contact any one by Phone. I have been in touch with Consumers affair and have been advised that under section 54 I am entitled to a new TV or a refund.
My case reference number i C2019/06/010803.

I can be contacted on [protected]

Ordered phone online around 16/5. Was sent to incorrect address and was returned to sender around 22/5 by australia post.
Please re send phone. To correct address.
Kogan order number 4tfktpbx.
Afterpay order number [protected]
Australia post tracking number [protected]
1x huauei nova 3e. Klein blue.

Send to
51 plenty lane greensborough 3088.
Please contact me asap this is my third attempt with no resolve. If I do not here anything from you the next email I send will be to the accc.

Thanks.
[protected]@gmail.com

My ticket number is 7382079. Multiple email interaction s have occurred including videos of fault and pictures of all barcodes and packaging. The phone will not charge and turns on and off whilst trying to charge. The lady emailing me is 'Dannah' she has now asked for evidence via screenshot that my details have been removed from the iPhone. I cannot even turn the thing on! I'm so frustrated and disappointed. I'm so afraid of losing my money. Please help? I am now getting no response from anyone and basically feel as if you are using a loop hole to get out of assisting me. I've contacted afterpay in attempt to stop any payment until this issue is resolved and now contacting ACL.

I have other videos and tried 3 cords and wall plugs including yours as supplied. I am also concerned these iPhons are not authentic

Thanks in advance if you can assist. It would be greatly appreciated.

Nicola Webb
[protected]

I've bought a Samsung Galaxy S8 in December on DickSmith online. Phone echo to whoever I phone, reception is poor, internet and phone calls.
After almost 50 emails since first complaint, photos, images, invoices, four different reference numbers for the same problem.
Send phone back first time for repairs, after more than a month it was back, fixed absolutely nothing - what a lot of incompetent people!
Complaining again about the problem, after about two weeks I received another pre-paid post-office label.
After seven months, I'm still waiting for the crap from Kogan, in the meantime I was forced to repair my old phone ($200 - something that I tried to prevent by making a mistake to buy a phone from Kogan).
I paid for something that I can't use, because it is still at Kogan.

I purchased this product October 2018, it has numerous faults, some keys do not work, cannot use except in Tablet Mode, it is very slow in almost all situations. It turns off without warning, The touch keys in tablet mode are very innacurate. ( e.g. Press "o" and "i " comes up sometimes! Takes very long time to connect to Internet. Have tried numerous Providers, no difference! Kogan Atlas 2-1 D300 Notebook.

i have a overdraft of $511 on my bank account where payment for my TV has gone twice westpac say its pay-pal and pay-pal say its you but i cant get hold of you so what do i do Invoices for each item will be available after dispatch.
Tax Invoice
Invoice # [protected]
Invoice Date: 5 June 2019
Order # AEQ48RJU
Order Date: 5 June 2019
This invoice is a receipt of payment. Please keep this receipt for any warranty claims.
Delivery Address
Kathy Bolewski
29 trebbiano drive
Cessnock NSW 2325
Australia

[protected]@gmail.com
Kogan.com
Kogan Australia PTY LTD
ABN [protected]
Description
Quantity
Unit Price
Total
Kogan 55" Smart HDR 4K LED TV (Series 8 MU8010)
1
$499
$499
Serial Number: KALED55MU8010SZBA3538
Shipping (Kogan Australia)
1
$48.99
$48.99
$547.99Total $49.82GST Included
Refer A Friend

FRAUD Unauthorised access to my account!

Purchased 29/05/2019 - account name is rachel grosdanis and someone has an order pending in my accont, stole the money and used my kogan account investigate immediately

there is NO one to talk to! Some accessed my kogan onine account, purchased iphone X and used my paypal!

person changed my name to Mohamed ahmad and purchased a phone

i have contacted bank, paypal and want this investigated immediately

on the website you have no other way to contact them other than submitting a request no email no nothing. the form requires on areas be filled the problem is that one of the areas required doesnt have a text box meaning you cant fill it in, you can not submit anything i have tried to find a contact email it doesnt exist i want to strangle who ever went to school to code that piece of [censored] form a better explaination is that they dont have costumer service at all and hide it behind this [censored] form