Kohl's review: Return issues

I was a loyal customer until today 12/03 at store #1181 at 4:41 pm when I encountered the similar issue that I had a year ago. The way a return is calculated even when Kohl's fault not the customer's fault, the customer loses the Kohl's cash earned. Last time, I gave up on trying to contact customer service, and just forwent the Kohl's cash that I lost. This time, I am done with Kohl's. My issue last year was that I ordered something for a gift and luckily checked in the box before wrapping it because the item was wrong, very wrong and too cheap for a gift. I could not get Kohl's to send me the correct item as a replacement, instead I had to return the wrong item to get my money back which was far more than the wrong item was worth. I could then do a new order, but I lost all the Kohl's cash because it was based on the overall total of the order with that wrong item that I returned. Kohl's error not mine. Most recent issue, my order was all correct but one item was not being delivered to me but was set for pickup at a store 45 miles from me. Why? No idea for an item very small, inexpensive, and also the same but in a different color as another item in the same order being delivered. After countless calls to the store, finally get through after just picking random departments to get someone to answer, and then time on the phone, I could not get the item delivered to me or even sent to a store near me. If I was not picking it up, all I could do was cancel it so I did. But, today when I went to my local store, I discovered that by cancelling that $6 item, I lost $15 of Kohl's cash. Huh? My effort to do the right thing of cancelling an item that I would not pick up ended up costing me money? If the issue had been that I did not want the item or that it was too big to ship, or some issue that was my doing, then I would have understood. So, I decided to recalculate the order without that item, and realized that my order total still qualified for the full Kohl's cash that I had originally received, except that I had used $5 Kohl's cash on that order so essentially my Kohl's cash cost me Kohl's cash. And, that is precisely what happened a year ago. Kohl's error sending me the wrong item, and not being able to replace with the right item, ended up costing me Kohl's cash earned from the original order. This time, by returning a $6 item that Kohl's would not deliver with the rest of my order but instead set it for pickup at a store 45 miles from my house, I lost $15 of Kohl's cash that I could have used today. Had, I known how the total was calculated (Kohl's cash is not treated as a $ payment on the overall subtotal but rather like a percentage discount applying the $'s proportionally to each item before subtotal) then I would not have cancelled the item. I should have never spent the time to call that store, and just let it sit there never to be picked up. I would have been better off paying the $5.83 on that item so I could use all $90 Kohl's cash today instead of just the $75. I'm done being a good Kohl's customer. I'll find somewhere that doesn't take my rewards $'s for their mistakes.