LA Fitness International
Reviews and Complaints

I have asked many times to the staff at the front desk to please fix the door to the men's sauna almost 3xs a week for several weeks. Not fixed.
The building is not up to code.

Some of the staff sit back laughing in their chairs when numerous people have mentioned the issue.

Please Fix the men's sauna.

I joined LA Fitness and also signed up for personal training and was told I could cancel the personal training. My 1st trainer up and left and went to another club. The second trainer got a part time job and isnt available on my given days. Now they only have master trainers(whatever that is) and there is no one to train me without upgrading my membership. This is wrong and I find to be a complete breach of contract. When I spoke to the manager of training he said it could be 30 to 90 days before they could find a replacement. So as of today I have training sessions and no one is available to train me. Should I call corporate and complain and let them know they is breach of contract and request cancellation? Seems very apparent the training managers dont care once you sign up and customer service after you do is poor and highly unprofessional. Please does anyone have any thoughts on how to proceed? Thanks William San Antonio Texas

Last week I was at a LA Fitness in the Chicago area. There is a section with a Personal Training area banner but it says nothing about not entering. It is the only section that has a set of TRX cables and on the LA Fitness website it says the TRX equipment is in the Functional area available to all members. There was a personal trainer in the area with a client but I was not interfering with their workout. When I began to use the TRX cables he insisted that I has to leave so I did. I'd like to use these cables as stated on the website.

These people have no common sense, there employees said that they have a mandate to have really loud music at their Esporta Facility in Orange City, Florida. I mean that darn music is crappy and it drowns out the headphones that I listen to my music through. They just started with the blasting music and it makes me want to scream. I spoke with others there and they feel the same way. These people are very ignorant of what their customers want and talking to them about it, is like talking to a broken record with a stuck needle. And they need to do is turn down the music so my ears stop bleeding. The Operations Manager there is beyond help and the guy I talked to at Esporta was worse. I sent the CEO of the corporation that owns La Fitness and Esporta and got nothing. No wonder they are in bankruptcy!

I cancelled my membership back in June due to the pandemic mask mandate and then was baited by your company to have a free temporary hold placed on my account until I was ready to return. Now I am being charged the annual fee and the monthly membership charge when I was never disclosed that. This is a crooked way to charge people fees so that you can get away with stealing from people during a terrible financial time. I will never be a member of your gym again and I will make sure to let everyone know not to use for gym. I even called the customer service line and was told by your rep basically too bad that it was disclosed in that first baited email. I will be contacting my lawyer.

11/16/20

I have made multiple attempts to resolve the following issue with L.A. Fitness without success and now send this email in hopes of a resolution. I will be brief to save time and space but request you kindly follow back. In brief this is the issue. I purchased the service of a fitness trainer March 9, just prior to the shutdown. We met, he laid out an exercise plan and took my measurements while showing me which exercises would be beneficial for me. An initial $324.71 was paid and $217.00 was taken September 9, 2020. I haven't seen a trainer since the initial meet and greet for the following reasons: The trainer didn't show up twice, I was there but I was told the trainer either didn't make it in or the appointment had been made at the wrong time by the trainer's supervisor (I showed up each time as no one notified me of the trainers absence). The trainer called me twice to confirm other appointments and later called to cancel, I called twice to make appointments with the Covington locations with the assistance of the personal trainer manager Kyle and neither time, for two weeks out was there a trainer available. At this point the facility has been gracious enough to cancel the contract but refuses to call me with how to be refunded for the $541.71 spent. I had been willing to use the 8 or so sessions but because I have not been unable to schedule an appointment, I again have requested to cancel the service. I have been told I cannot be refunded, and I must use the 8 sessions prior to January. I have left many messages for Bryant Silva to reach out. He informed me he busy and discontinued contact. The following people have failed to follow back or reach out or who I have spoken with: Joseph, Kyle, Bryant Silva, Lettie, The manager of the Covington Gym, Mike, Juan, the manager at the Petrovsky location, she and another person read the notes on my account, laughed and said they couldn't help and they had done all they could. Neither tried to ask questions nor explore my concerns. I was informed there was no number for me to call to resolve this issue, no email, no person other than Bryant could help me. I had used a trainer once and could not be refunded even if it is LA Fitness which are in breach of contract, they have refused to assist me. I have waited weeks for a call back or email, I have called multiple time, I have left messages, contacted the better business, called various phone numbers and been on hold long periods of time to better understand the reluctance to refund monies for a service you are unable to provide. I know longer am interested in giving this type of money to an organization that refuses at minimum to offer any type of customer service. I am shock at the appalling lack of concern that has been exhibited and dismissive attitude. I have no good feelings about spending my income to support such unprofessional business practices. I again kindly request a refund for the money spent and call. I can be reached at [protected]. There is much more to this situation, but I think this is enough for now. Nothing but regrets to have entered this situation.

Sincerely,

Valerie Larry

Extremely disappointed with the very shady sales department at LA Fitness in New Brighton, MN. I purchased my membership over the phone and not until I agreed to the membership/credit card charged did I find out the the sales rep was not honest with me regarding the details of my plan. Not until the contract was emailed to me, did I find out about the annual membership fee and also that my insurance did not participate in the program. I called back the sales agent to complain as he told me Blue Cross Blue Shield of MN did participate in the program and he made no mention of the annual fee. All he said was, "Oh, I thought you knew about the annual fee" and "I thought your insurance was in the plan" Apparently, all he wanted was a sale and was comfortable not divulging all the details of the plan - super disappointing
Thank you for your time
Amy Jo

Good evenining,

I am just sick and tired of the rash of vehicles and lockers breakin on a daily basis. Today, 12 Nov my 2006 Mercedez and 7 other vehicles was broken into and it was reported to the staff. Not one time did the Operation Manager Jennifer or any other employees announce the incident over the intercom. However, they are quick to advertise the Juice Bar.

Even a manager onsite stated "The contract security officer on duty claims she fell asleep" this is unacceptable. Someone should be held responsible for all the cars that was damaged.

This is piss poor customer service and they are desparately in need of some type of customer training. As a retired military vetran/police office or any other patron should not be treated in that type of manner.

This is an out-of-pocket expense that will place me and my family in a financial bind. I am seriously considering on taking my business elswhere.

Please feel free to contact me at [protected].

Robert Anderson

Dear Sir/Madam,

When I was in Duncanville, Texas, in June, I went to a local LA Fitness to get a one-month membership. I live overseas, in Singapore. They sold me a two-month membership, saying that's the lowest they can give. Now, I am back in Singapore, and they've charged me again in August. Please take back the charge and also clear my account.

Thank you.

Sincerely,
Andrew B. Spurgeon

I contracted an engagement for two years for me and my girlfriend that the man Peter Warren at Irvine Signature club recommend me. I explain to him that our Visa was for only 18 months he said it's fine before leaving show us the End of the Visa and we'll refund you. I asked many times at the email address: contact@fitnessintl.com, the one your coworker give it to me. Without any answer I went to Peter Warren office to give it to him directly the copy of the Visa, he said you'll be refund under 10 days and 2 months after still nothing. I also explain to him that the card I paid with it's a new one now and asked to take the new one to have the refund directly on it, he said it's fine and it's not fine.
I wait for an answer and my refund really soon I can't wait any more and waste my time it's not fair from your company.
Karl Delavacquerie.
Morgane Nicolas.

I used to be a member me and wife back in April of this year was when we walked out. Seemed like complaints flowed down hill and nothing ever done either perhaps money are lack of concern and end of complaint. Well here it is July new manager that's A + however the pool and shower areas is in need of cleaning and proper maintenance still remains as it did. Some one from Corporate needs to do an unannounced inspection and get this place up to speed. Since leaving LA joined Active & Fit and so we thought beings this is an open membership to sign up with any Fitness facility around San Antonio we would try this LA again well it has surely not Improved. The LA I speak of is at 522 W. 1604 N. San Antonio, TX. 78251. The bad thing about it all this facility is pretty new. COMPLAINTS : Swiming pool is dengze looking inside in many areas and around the walls, the outside flooring is filthy. The SPA seating area and wall around is in need of cleaning and last but not least replacing THE SHOWER HEADS other than the hose shower need to be replaced are cleaned out and replaced.

Hello,
Today I visited the pool at the West Oaks La Fitness Location in Houston, Texas. Although the staff was very friendly and nice, I am very concerned by the cleanliness of the pool and showers from the health viewpoint.
When I walked from the locker room to the pool, the first thing I noticed was the handicap electric pool chair that allows entrance to the pool for individuals who need this. I have never seen a piece of equipment with soo much rust on it and it looks like there was mold growing underneath the seat. I did not test the chair out, but it does not look like it is working in ADA compliance.
Next, I got into the pool from the edge. As I placed my hand on the side to get in, my hand was touching GREEN ALGAE that was forming on several areas of the side of the pool. Green algae is a high risk for bacteria, parasites and viruses. This concerns me the most because the amount of elderly adults who were in the pool for exercise class and putting their health at risk due to the pool not being kept clean. It was very obvious that the tile on the side of the pool is not cleaned on a daily basis which is extremely important when maintaining a pool that is used by several people everyday.
Even the lane ropes in the pool had build up of dirt on every single part of all the ropes in the pool. The lane ropes are not cleaned or properly maintained.
The hot tub water color was green and had dirt along the edges. I saw several people getting into the hot tub without showering first or leaving the sauna extremely sweaty and then getting in the pool. I can not imagine the germs and bacteria growing in the hot tub and it does not looked like it is being maintained daily. There is also a handicap electric chair to enter the hot tub that was just as rusty and dirty as the one at the pool entrance.
After being in the pool, I went inside the locker room to shower. The shower I went into had a lot of dirt and build up on the metal handle, there was trash and balls of hair on the floor and it was obvious the tiles and handles are not cleaned thoroughly and daily. I was very disappointed because I have visited less expensive gyms such as Planet Fitness and I have never been in a planet fitness that was this dirty.
I worked out for close to 2 hours in the women's only area and never did I see a cleaning crew/ person go into he men's or women's locker room. This disappoints me because even at fast food restaurants, it is required for employees to do an hourly restroom check and pick up trash and clean up and that was very evident it is not happening in the showers.
As I was leaving the gym, I took a look at the small metal lockers that are hanging on the wall by the front desk for personal belonging and even that looks as it is not cleaned daily.
The main reason for my email is because I know what I saw today is not the standard for LA FITNESS gyms as a whole. I have visited the LA Fitness in Sugar Land and the pool is very well kept and clean and I even saw someone cleaning the tile as I was there. I really want to bring everything I mentioned above to your attention in hope that the staff at the West Oaks location can become more informed in pool and shower maintenance in order to prevent bacteria and viruses and to know how the immune system of the elderly is extremely weak and they shouldn't be exposed to this uncleanliness at a pool they are paying to access.
I look forward to seeing positive changes and I appreciate you acknowledging my email.
Thank you,
Beth