Menu
For Business Write a review File a complaint
CB Medical Services and Facilities LabCorp Debit my bank account without permission
LabCorp

LabCorp review: Debit my bank account without permission

M
Author of the review
4:23 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I recently had doctor requested bloodwork completed. At the time of the blood draw, I paid my co-pay directly to the lab tech. Approximately one week later, i received an invoice from Lab Corp advising there was an additional charge and they had already debited my bank account. On checking my bank account, they had indeed taken their additional fee a few days prior. I emailed Lab Corp and requested an explanation. How can a company debit my account without my permission or awareness? Here is their response:

"Good afternoon,

Thank you for your email pertaining to Labcorp’s credit card authorization program.

When a patient's credit card information is provided at the lab on the date of service, an actual invoice for the testing is not mailed. An explanation of benefits will arrive from your insurance company. We adjust the invoice accordingly; charge your credit card for the amount that they advise is the patient's responsibility, and mail out a receipt of payment.

At this time, the credit card program is considered voluntary. If you prefer not to participate, you may advise the technician accordingly. You should not be refused service. Should you experience difficulty with this process at the Patient Service Center, please advise the technician to contact the billing office."

I never signed a credit card authorization with this company or facility. On discussing with an attorney, I have grounds for a civil suit. I post here so others can be aware.

Desired outcome: I want others to be aware. I want a refund. And I won't ever be using them again,.

0 comments
Add a comment

More LabCorp reviews & complaints

LabCorp - Rude 50
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
LabCorp - Fraudulent billing 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
LabCorp - Credit card charge required for guaranteed services 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
LabCorp - Billing/insurance 7
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
LabCorp - bad experience
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. LabCorp Contacts

  2. LabCorp phone numbers
    +1 (800) 845-6167
    +1 (800) 845-6167
    Click up if you have successfully reached LabCorp by calling +1 (800) 845-6167 phone number 0 0 users reported that they have successfully reached LabCorp by calling +1 (800) 845-6167 phone number Click down if you have unsuccessfully reached LabCorp by calling +1 (800) 845-6167 phone number 0 0 users reported that they have UNsuccessfully reached LabCorp by calling +1 (800) 845-6167 phone number
    +1 (336) 436-7104
    +1 (336) 436-7104
    Click up if you have successfully reached LabCorp by calling +1 (336) 436-7104 phone number 1 1 users reported that they have successfully reached LabCorp by calling +1 (336) 436-7104 phone number Click down if you have unsuccessfully reached LabCorp by calling +1 (336) 436-7104 phone number 0 0 users reported that they have UNsuccessfully reached LabCorp by calling +1 (336) 436-7104 phone number
    100%
    Confidence score
    Sales Representative
    +1 (630) 390-9399
    +1 (630) 390-9399
    Click up if you have successfully reached LabCorp by calling +1 (630) 390-9399 phone number 0 0 users reported that they have successfully reached LabCorp by calling +1 (630) 390-9399 phone number Click down if you have unsuccessfully reached LabCorp by calling +1 (630) 390-9399 phone number 0 0 users reported that they have UNsuccessfully reached LabCorp by calling +1 (630) 390-9399 phone number
    Regional Manager
    More phone numbers
  3. LabCorp emails
  4. LabCorp address
    1250 Chapel Hill Rd., Burlington, South Carolina, 27215, United States
  5. LabCorp social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  7. View all LabCorp contacts