LastMinute.com
Reviews and Complaints

lastminute.com
We ordered 2 tickets Brussels Tenerife end november and they add a pack assistance premium and we didn't ordered it
I canceled immediately and we have not yet our money back The phone number doesn't work at all I tried 20 times A real shame
Please would you check it as soon as possible
A good tip Never order lastminutes.com

Last year my flights were cancelled, leaving me stranded in New Zealand, and necessitating expensive consular flights home. Lastminute initiated a refund, which they requested from Emirates. They have been processing a refund for over nine months, and the airline says they have refunded the ticket in June 2020. There is no way to contact lastminute.com to talk about this, and the refund should have been made to me months ago.

The booking ID [protected]

Alan Rae, [protected]@yahoo.com and [protected]
Original booking ( see below ) and voucher number ( [protected] )
Hi
Have added a sample of what was sent to your customer service team below but in summary I received a voucher from you after a booking was cancelled, used it twice and have an outstanding balance which i have been trying to resolve from 21st Sept.
I have spoke 4 times to your staff, 3 of which said i had a balance and 1 who said there was a mix-up on voucher amount which was not true and assume he was referring to the details below.
I have an email trail of 36 and the majority of these are just ignored, two individuals assured me they were taking ownership of this but never heard from them again.
Ironically in last few weeks when i have been chasing i also had to change another booking due to COVID 19 only to be told it was not allowed. I spoke to the Hotel and they changed for me so informed your team. They then found time to email me 3 times in 2 days to get sight of the confirmation ( it has still not been changed on your system ) and despite asking for update on my voucher balance this was ignored.

1. The credit note you sent me back was for 903 Euro's
2. This roughly converts to £822 pounds which was the 1st voucher you sent me on 30th April
3. You then sent me an amended voucher for £772.86 on the 6th May which I accepted without challenge as was in line with what I had paid originally for booking [protected] which was cancelled.
4. Then I booked the Tongadale Hotel using the voucher ( cost was around £450 but booking does not give exact details ) with a booking number [protected]
5. Then I booked the Mercure Washington hotel, again rough value £250 and booking number [protected].
6. Two months ago I spoke to someone in customer services who "agreed " there was a balance of £66.90.
7. Then it took 6 weeks for me to get the call back and it was again "agreed " there was a balance and Connor said he was only waiting for his manager to " free up " the voucher to correct the issue.

As i said this is just a sample but after 4 months i would like this resolved asap
Thanks

Morning,
Booking ID [protected]
I booked to go the Vancouver on 27th May 2020 with my daughter Margaret Ann Ryan to visit my son for his 40th Birthday. The tickets were booked and paid for in October 2019.

Due to Covid19 restrictions we had to cancel our trip. My daughter who was booked from London received her refund, I was booked to travel from Dublin and I am still awaiting my refund. (amount paid €569.82) I have received confirmation of booking cancellation, refund been prepared and will be emailed within few days, this is going on since cancellation.

Can you please resolve this asap.

Regards
Kathleen Ryan

We paid Lastminute . Com the sum of £987.50p.
This is to cover the cost of Air Travel and Accommodation in Istanbul and Turkey.(16th October till 23rd October 2020.)

However, following the Government Directives on the 2nd of October, it became impossible to go on the holidays. ( Self isolation Rules)

Lastminute. Com officials have refused to pick my calls up until early December. They initially agreed to offer a voucher to the tune of £987. They have since withdrawn this offer, and now offered to pay us about £85, which I find derogatory and insulting. I will prefer to have a full refund.

Yours Faithfully,

Ayo.

I bought return flights from Gatwick to Malaga with last minute. The flights were cancelled due to pandemic. One journey was with Easy jet - I have had refund for this no problem. The return journey was with BA and still no refund. Last minute ( who are impossible to email/speak to/comment on Twitter)
on my account say to contact BA and BA funnily enough say last minute need to contact the BA trade support department in order for me to get my refund. Appalling customer service Lastminute. Please sort my refund out ASAP

In 2019 we booked flights with Lastminute to South Africa. We had to cancel these flights due to my wife becoming ill with breast cancer. The only way we could get our money back from Lastminute was to accept a voucher for 80% of the total cost of the tickets, which was valid for 12 months. We accepted this, and so we bought new tickets with some of the voucher money, booking ID [protected] - Ticket Id: [protected]. We were informed by Lastminute that, due to this pandemic, our flights on the 6th November 2020 would be cancelled. We were due to fly in November 2020, and we are still waiting for the refund for the flights that Lastminute cancelled due to the pandemic.
I have contacted Lastminute several times asking them when my refund will be paid. Every time I get in touch with them they have just emailed me back an automated reply stating that they are dealing with my refund request, but not mentioning anything about refunding it into my account and not as a voucher, and neither do they mention anything about the remaining amount I have left on the original voucher. They have not put me in a position where I have to make a formal complaint against them.
I had money left on the voucher we were given by Lastminute. From March 2020 onwards we have not been able to travel due to the pandemic and my wife having to isolate due to her illness, and so have asked Lastminute to refund me the amount that we had not spent on the voucher too. The fact that we have not been able to use these vouchers in the alloted time is out of our control, and something nobody could have predicted. It would not be fair if I lose out on hundreds of pounds because of this. I do not want another voucher from Lastminute for this total, because the future is so uncertain, and nobody knows when this pandemic is going to be over, and since our work has been effected, we do not have the money to travel for the foreseeable future. I took the first voucher in good faith, but this time I would like a full refund paid into my account. I am not going to loose out on 2, 695.04 euros! All I did was book flights through Lastminute, and had to cancel them due to my wife becoming ill and not being able to travel.

Hello,
I received a confirmation about my flight cancelation in July 2020 (ID Booking : 1598788556), due to the COVID situation and then an email confirming my refund for the 2 flights I booked on RyanAir via Lastminute.com France. My first problem is communication, since I only receive mails from addresses which do not allow me to answer (like noreply@general_corp. lastminute.com or remboursement@lastminute.com) and getting in touch by phone is impossible. Second problem: the information I receive are not clear, since I'm only told my refund is ready to be done but I should address the air company and the air company tells me I have to deal with the operator which took my reservation. The last document I received is a credit note of 33 euros (my global refund should be around 700€!), but only on an attached file and no other instructions about the remaining amount.
Here is the French message I received:
Bonjour Fabio, Nous sommes heureux de vous informer que nous avons complété votre remboursement, pour un montant total de 710, 56 €. Vous trouverez ci-dessous tous les détails et instructions d'utilisation :
Ryanair nous a envoyé un bon d'achat d'un montant de 677, 33 € pour votre/vos vol(s) annulé (s). En tant qu'intermédiaires, nous devons respecter la politique de chaque compagnie aérienne. Pour plus d'informations sur les bons d'achat reçus, veuillez contacter directement la compagnie aérienne. Pour compléter votre remboursement, nous vous enverrons également un remboursement en espèces de 33, 23 €, via le même moyen de paiement que celui utilisé pour réserver ou par virement bancaire. Notez que cette procédure pourrait prendre jusqu'à 10 jours, en fonction de votre banque. Vous trouverez ci-dessous les instructions d'utilisation de votre remboursement.
I thank you in advance for your help with this.
Regards
Fabio Forgione

Dear customer services,
Re: booking id 1717267456 - please read the email correspondance from yourselves for theabove booking ref and then please note that:-
I was not allowed to travel to the hotel at the time of my booking due to government covid restrictions. I spent a week prior to my booking dates calling you so we could amend my booking which premier inn were completely happy to do. They agreed no one should lose money on their bookings, if, through no fault of their own they were not allowed to travel. Please note this was not a cancellation!
The hotel was completely happy to change my booking, they just needed autherisation from you!
Premier inn reasonably agreed, unlike yourselves, that this was a special situation in light of the covid restrictions in place. They promised to refund everyone who had bookings over this period. Unfortunately for me, my booking was made through a third party, yourselves, so, they couldn't refund me directly but needed one of your agents to contact them in order to issue the refund. I told your agents this on numerous phone calls in the run up to my booking. Finally on the 27th of december I managed to speak to one of your reps who was compassionate and understanding and agreed that my booking should and could be changed. I recorded all the conversations I had with both you and premier inn. I shall be contacting abta and making a formal complaint if you do not refund the money you have stolen from me!
I wait to hear from you,
Yours sincerely,
Anna vogel

you have issued a refund request for just the hotel and not the flights.
both these packages were booked as full packagaes and each time I question this, you say ryan air have to issue me the refund. No they do not as I did not book with them. It was an atoll protected holiday.
booking numbers
[protected]
[protected]

I was issued credit notes but these holidays were weddings and the credit note was not going to be valid for long enough.
I want the cash refunding

Hi, I booked a holiday for March 2020 which was duly cancelled by lastminute.com due to COVID-19, I received a voucher credit note (no. 20NPK-002969) for the holiday which shows that it can be cashed in after September 2020. I would like to cash it in for a full refund on hotel and flights but unable to contact anyone. The phone numbers given [protected] and [protected] just comes up as call failed. My booking ID is [protected]. customer code CW15361837

I have been trying to book bags onto my flight but have not been able to and the answers are most unhelpful and has caused great stress.
On the current booking ref. I was told I could book luggage. We were unable to on the way to the uk and incurred extra costs at the airport. The airline couldn't understand why we couldn't book luggage before the flight. So therefore I have been trying to book luggage for the way back. I have called (spend 20 minutes trying navigate questions) to finally speak to someone who I could hardly hear, who didn't understand what I wanted and was most rude. Then they called back but tutted and put the phone down. Then I get an email to say they tried to call but was unsuccessful!
I then tried to do this on line again an automated email that says I can't book. Giving no reason as to why and what I need to do about it.
Its caused great stress and still we have no luggage booked on our flight.
To add to this I only yesterday booked new flights with this company again it said I had to add luggage separate now I am worried I wont be able to do that either.
Please help.
My two booking references are:booking id 1668938251 most most urgent one and 1721695819 (new flight) contact on [protected]@yahoo.co.uk

November2019, I booked a flight in march and the return for April through Last Minute, which were cancelled due to the COVID-19 pandemic and which I had a right to receive a refund on. However, despite agreeing a refund, it has taken months and months and countless hours of being on hold to make any progress
It's been 8 months nw plz do something needfull
My booking is were [protected]

This is about the 5th time I try to connect with you - no use on using your lastminute.com web page coz it just goes around in circles.

You asked me 3 times to submit my bank details so you can refund me my money for my flight to london - (cancelled due to covis19) I sent the details twice and you still send me emails for the details

our cash refund
Waiting icon We are waiting for your bank details

Hi David, Booking ID: [protected]

We are getting in touch to remind you that we still need your bank details to complete your refund. Without this information, we will not able to process your bank transfer.
Please note that, in accordance with our Terms and Conditions, if we do not receive a response from you within 3 months of receipt of this email, we will automatically issue your refund in the form of a voucher to be used on our site instead.

MY details are as follows
Name - DW & MW Sleith
Bank account number: [protected]
Sort code 83-27-35
Royal Bank of Scotland
my mobile No [protected]

Booking Ref 1656479705
Refund requested as Gulf Air have cancelled our flight with no explanation.
The refund offer has now come through with a offer of £1049.38 which is £400 less than what I paid £1467.90
Gulf Air have told me they have refunded you in full so don't understand why you are not passing back to me.
I've been asking for a explanation by email as your phone lines are are now down and keep getting a standard automated reply.
It's just so frustrating. I won't accept this refund offer without an explanation and will be willing to take my case to the ombudsman.
Look forward to hearing from you

Kind Regards
Noel Walsh

Flights to Bacau from Luton on Blue Air 23/05/2020 for Iain Shaddick and Naomi Shaddick cancelled by Last minute.com
Booking [protected]

Claim to be processing refund but have never received it.
Never answer the phone or respond to emails

In January 2020, I booked a flight in June and the return for July through Last Minute, which were cancelled or changed due to the COVID-19 pandemic and which I had a right to receive a refund on. However, despite agreeing a refund, it has taken months and months and countless hours of being on hold to make any progress. This progress came in the form of a Ryanair voucher for one of the flights, which Last Minute called to give me on the 25/11/20. However, on trying to use this voucher the next day it appeared to be void. On calling Ryanair, it was discovered that, in September, Last Minute had voided the voucher and had instead taken the cash, which I have not received. The second flight was with Wizz Air, who have, according to Last Minute, refused a refund. However, I am in the process to trying to find out from Wizz Air whether this is true or not.

This company has been disgusting in its treatment of a customer, refusing refunds where they should be valid, having to fight on multiple occasions to even have my complaints acknowledged, and now, when I finally appeared to be given my refund, to find out that Last Minute has stolen it.

I booked my flight for April and the flight were cancelled due to covid 19 since then I have been trying to get refund but nothing has been done so far. whenever I speak to customer care they react like it's very common for them and some time they speak very rude as well it's a very bad experience

Hi we book a hoilday in jan to go away in december

not knowing what was happening

we going to copenhagen on 29 december to the 3 jan

we paid our deposit and rest is due end of november we had email off company saying if we cancel we owe 2800 and we owe 3100 so discount of 300

we ask about cancelling about 5 month ago with no reply we try to call them and email them with no reply till the last few week

we where wondering if you could let me know what we can do

as we even concat the hotel direct and they not intrested in even change the dates

as at the time of the booking i did not book the cancel cover

the hotel said that there not excepting uk people at moment but that will change and she advised to call back 24 dec as they have there meeting on the every thursday

i just need to know my right or any help

as am not the cleaves person and reading my right

thank you

we did have insurance and have just took out insurance with post office

or people said try my bank

I booked an outbound and return flight through this company on july 28th for a weekend stay in copenhagen flying on the 28th aug.. Prior to this booking I attempted to book for an earlier date which was denied due to stay restrictions. (a stay of 6nights it more)
We were accepted for booking at the later date for a weekend stay, we arrived for the flight and were refused boarding as uk docs system in the airport stated that the restrictions were still set at 6nights it more... We called the dutch consulate who assure us that we were ok to travel to their country for a short stay but the airport staff had to follow protocol.. Last minute claims department told me that there were no boarding restrictions, that we were not denied boarding due to the restrictions and must have been for other reasons unbeknown to them?. Which is not true obviously, why would I drive 200miles to the airport with an overnight stay if I knew i'd be denied boarding?
They advised me that they had called me 3 times to tell me this load of crap, I work 8-6 mon to fri so can't take personal calls and 2 emails sent to me went into my junk folder so how i'm supposed to respond is beyond me, due to this they closed case.
It caused a lot of upset as it was family we were travelling to visit, as I say we also drove 200 miles, with an overnight stay and parking to fly from that airport as it was the only one available.
Also we are largely out of pocket and I don't appreciate their tactics of lies to avoid refunding me.

Jane taylor

Booking reference [protected]
2 fellside terrace
Stanley county durham
Dh9 7hf —