Lazada Southeast Asia
Reviews and Complaints

I called yesterday night, 12/28/2016. Around 6pm, this is regarding the package that was delivered that morning. I woke up and got a message from an unknown number informing me that he is from lazada and he went to my address and no one's home. I am a lazada customer for few years now and I love the fact that they call and inform the customer that they are already delivering the product, in that way I will be ready for the arrival of my order. However, on this case. I got simple text message without any calls at all and the message is simply informing me that he already left. Where in normally they would call the time they are at the customers address. But got informed that they left already? Seriously? So what I did is I messaged the number and asked for the order that supposed to be delivered. (since I have lots of orders with them and I just wanted to make if what is the order) but it seems like the delivrey personnel dont know the account # since he cannot give it, so after exchanging of msg seems like he finally knew the order # and sent it to me but the worst is that order (Order #: [protected]) that they were trying to deliver is a cancelled and the other one a product that I am expecting (Order #: [protected]). So instead of arguing with the delivery personnel I called customer service instead and asked for assistance regarding the matter. Been on the 1st call for 15mins, since I have lots of order and it is possible that the csr got confused and I am already getting pissed off, and then suddenly the line got disconnected. Tried to call back, I spoke to jonathan and repeated myself for the 2nd time because it seems line they are not placing notes on my account, been on the line for 19mins and then the 2nd rep disconnected the line as well. They should have asked for questions if they are not really understanding what happened and if there are confusions with the order, however I know that they did it intentionally disconnected the line because if not they should have called me back since they asked for my callback number onset of the call if ever line got disconnected but never received any call back at all and any call summary on my email which they usually do right after I spoke with them. Lazada's customer service associate are rude and not willing to help at all. They are there to assist and understand the customer, they are there to give support and provide the best customer experience that they can give, but it seems like it is the other way around. Instead of getting helped, I got the worst experience with them. Poor custoer service

I bought 2 items with a same brand name. Tronsmart powerbank and a 6 pcs of micro usb cable. Only the powerbank was in the sealed plastic orange bag with bubble wrap. I informed them about it several times calling them but all I got is promises..not resolved until now. Recently somebody called me from Lazada her name is Karen. She is a manager in Lazada and she told me if I'm willing to settle it with a voucher amounting to P800. At first I really don't want to accept her offer but in desperate to get my already paid item I accepted it knowing I will get the voucher within 24 to 48 hours. Now is already 96 hours from the time she offered me. Never again to trust this Lazada.

A month ago I purchased my Pineng PN-920 20000mAh Power Bank, and this morning it simply stopped working. Like, wtf minsan ko nga lang gamitin and to think na 1 month pa lang to sakin. Once or twice ko pa nga lang na max yun battery capacity niya. It worked smoothly naman till this morning bigla na lang nag stop ang charging ng phone ko at ayaw na gumana yun powerbank. Tsk.

Several ordered items came too late. Recently lazada send the parcel back to sender. No delivery - no refund - waisting time and money.

By the way the customer support is a computerized answering machine - you see it on the remarks and recommentations you get. No human logigal proof or follow up of your case.

You could also speak to your wall and hope it helps/works.

Surely my last bad experience with lazada. Iĺl buy my things in carcar or cebu city (Ayala/sm). Wybiwyg - what you buy is what you get !

Not wypiwyhtg - what you pay is what you hope to get (Lazada)

So I received order but didnt receive glue sticks. I called and they said they will make it right by contacting seller. I waited with no response. I tried "Live Chat" but it rarely works. So I called...spend all my load without resolution 100+ pesos and got disconnected, no call back after many email requests. So I gave up, took a los of load and gluesticks, went and bought my own glue sticks (transportation $200 pesos, glue sticks 100 pesos) Plugged in glue gun and heard a short sound then got shocked with 440 volts. Gun dosent work 490 pesos. Seller still has promo posted and still doing business on site. There is now no link on orders page for returns. They allowed me to get ripped off and electrocuted but still promoting seller. How is that?

I was working in Philippines and I lived there for two months. While I was there I ordered some goods from www.lazada.com.ph and was hoping for a quick delivery but my order did not arrive.
I waited for about a month and decided to cancel my order because it was already time for me to go back to my home country.
I contacted Lazada customer service and asked them to cancel my order and they agreed, but they never did anything and my order is still in process!
This is absolutely appalling! I need to cancel my order!

I have ordered several items from Lazada website and yesterday received the package. When I opened it I found out that two items were missing. I immediately contacted customer service and they promised to check what was going on. Later they contacted me and said that according to their information I received all the items. I told them again that two items were missing and they said that it was not their responsibility and just hang up on me! I'm very disappointed with Lazada!

To Whom it may concern;

I bought items on [protected] with the order # [protected], but unfortunately upon receiving the items on 04/22/2016, one of the three items was missing.
would like to follow up on the said missing item which I already paid for.
thank you. You can contact me on this number [protected].

Hope for your reply ASAP.

-Jean Lyka Sanchez

I accidentally found Lazada website and decided to order something. This was my first experience with Lazada! I'm so disappointed! I purchased some things and received a message from them stating my order will arrive in 7-14 days. It was about a month ago and my package is still not here! I've been calling them every hour they just kept putting me on hold! This online shopping is rubbish! As a new customer and a new buyer I am absolutely disgusted!

I've purchased some items from Lazada and haven't received any package yet! But recently I've received an email stating that a certain person received my package. However upon checking, I cannot even view the tracking of my order. I want to know the name and address of a person who received my package, but Lazada customer service keep saying this information is too personal. I'm so disappointed with what's happening!

Don't order anything from Lazada, you'll be very disappointed. When I found this website I liked the prices so I decided to give it a try and ordered Kindle. I made my order about two months ago and received nothing yet. I contacted their customer service many times to ask about the status of my order, but these people are so unprofessional and they know absolutely nothing. And the worst and the most ridiculous part is that these guys don't even know the correct shipment tracking number! Just forget about this horrid company and avoid it at all costs!

Hello lazada,

Have a nice day ahead... Last nov.20, 2015 I received the item 3-in-1 solar light fan (White/champagne) with free 1 rechargeable police flashlight with stun gun taser but I found out that the flashlight has no charger so I returned the item through lbc last nov. 21, 2015. I already emailed to lazada my complaints but until now no complete details on how am I going to claim my refund money... Its been 3months... Please give me the complete details on how will I claim the money worth 1, 499.00... My tracking number on the lbc airway bill is [protected]... My order number is [protected]... Please bear with my complain... Feel free to contact me to my mobile number [protected]... Thank you and god bless... More power to lazada...

I ordered a laptop from Lazada website. When it arrived it was damaged so I contacted the company, provided some pictures and sent it back. When I spoke with their rep I was told I'll be refunded. Since that time I heard nothing from them and one month already passed! Where is my money? This was their mistake and not mine and am the one suffering! All because they could not pack my item properly! These thieves have my money, they received my laptop and I lost everything. I'm super disgusted with this company!

I ordered an item from Lazada and their site said that it was in stock. After I made the order, I waited for it to arrive for ages. I received a message from Lazada and it said that my order was cancelled because my item was out of stock. But I did receive a package from them, but there was something completely different. They just cancelled my order and sent me some garbage just to keep my money! I contacted Lazada immediately and demanded a refund. But they refused to return my money since the package was delivered! Are you kidding me? That was my first purchase from Lazada and that's going to be the last! Disgusting thieves! Someday you will pay for what you've done!

I made an order and purchased some items from Lazada. Yesterday I received a message from Lazada customer service stating that my order was delivered, but it wasn't. I contacted them and said that I received nothing. I also tried to call the courier to double check, and they told that the package was received by me several days ago. I contacted Lazada customer support and they promised to call me back later. Later I received a call from them saying that order was delivered. But I'm actually wasting my precious time now because it wasn't. I never even received a call from their courier. I used to order things from Lazada and I'm aware that courier always calls when item is delivered. Completely ridiculous! What is going on? Lazada, please, give me my money back!

I purchased something from Lazada back in December. It was supposed to be delivered on January 10th, but I received nothing. So I contacted customer support and they said that my item was shipped. I waited and finally received it two days ago. When I opened the package I was very disappointed with the quality. The item looked used and there were several scratches. The item I received was defective and I decided to return it. Contacted customer service, explained the situation, but heard nothing back. Horrible company selling bad quality items! I'll never order anything else from Lazada!

I bought a hoverboard for my brother two weeks ago. They confirmed deliver and availability by mail. However, a few days later I received another message stating my order was cancelled. I contacted Lazada customer service immediately but they didn’t explain anything, they just said that my order was cancelled and that’s all. They also said that refund is not available. Really bad service and customer support is nonexistent. What a bunch of thieves! Cancelled my order and stole my money! I really hate Lazada!

I bought an item for my daughter’s birthday from Lazada. They promised that delivery would take only two weeks, so we still had plenty of time. Then I received a message from Lazada stating that they’ve changed the expected delivery time to 2 days later. That was still ok. Well, daughter’s birthday came and went and nothing arrived! She is only 5 years old and was crying her eyes out. I contacted Lazada customer service and all they can tell me is it will be delivered soon. It is now January 20, 2016 and birthday was two weeks ago! I called them yesterday, but after waiting on hold for like 45 minutes I was disconnected. And now they are ignoring all my messages as well. Thanks Lazada I will remember this for many years.

I made an order on November 26th and few weeks later received several items. One item was quite big, so they sent it in two boxes. But I received only one box and it is now January and I have no idea where the second box is. I sent them messages and called every day, but they refuse to help me. I received always a computer generated reply or there was no answer at all. Calling them is useless, because their line is always busy. Almost two months passed since I ordered and still nothing. Lazada is a horrible company! I never experienced something like this before.

Date: 2016-01-14 Order No: [protected] Description: Yesterday, I made no less than three advise via chat and message not to deliver my order this Friday and Sunday. I expect that since I already provided several notices I won't be bothered. But to my surprise I received a notice from Lazada that they will attempt to delivery my order this Friday. I even received a text from delivery staff that they will deliver today. Are the call center and logistics talking? I provided other days is acceptable provided before 4pm. This is my second incidence I talked to customer service and I am very dissatisfied every time. They can't act on a simple notice that was in consideration for they that they won't waste time and resources. Expected Resolution: Organized your coordination between your Call Center and Logistics. Do not make our efforts to provide notices for deliveries show that this is vain. One call should be enough for you to act.