Lazada Southeast Asia
Reviews and Complaints

you want constructive comments? puh-lease!

Dear Lazada,
Dont you have any funds to get additional phone lines? you customer service sucks!

Hi Nibole,
How are you?
We appreciate the constructive feedback posted in your article here on Complaints Board and we would like to know more about your experience so we can address these concerns properly, especially your comment on Customer Service and the reviews on the site. We would like to assure you that the management of Lazada Philippines is committed to improve our services for you and all our customers. Kindly let us know how we can help. Feel free to call us at 7598900 or email customer service at customer@lazada.com.ph.

Lazada Philippines
http://bit.ly/LazadaPhl
Helpline: [protected]
Email: customer@lazada.com.ph

The number is not working... is cut off... Honestly You got a lot of Wonderful Items... I just hope you can do more effort to satisfy the customer... my only concern is the delivery.. pls.. 2 times now i followed up my orders.. I have ordered 2 items at a time.. but now its turning a month for waiting kindly pls. arranged it... so i can do order again.. God bless...
My order number is [protected].
Caribbean Gas Stove - 2 burner CEDB-2010/GRY
CA721HL07SBWANPH-35767
and
Slique Whistling Kettle 3.5L
SL919HL07TCUANPH-36470

Hello Eii,
Good day and thank you for visiting our website, www.lazada.com.ph. Our company is committed to providing our customers with the best online shopping experience. We are saddened to know about your shopping experience and we would like to apologize for what happened.
Please share with us details on what happened and kindly include your order number. We will notify management about your complaint. Please let us know if you have other questions or concerns by sending us an email at customer@lazada.com.ph.
Thank you.
Very truly yours,
Thomas
Social Media - Lazada Philippines

My co worker received a parcel that is under my name and paid for it. But i told her that i did not order the package i also checked the store but it was not registered in lazada app . Te courier is lex you help the costumers to resolve the scam issues by this company . . Thank u

The email you show from lazada dosnt work

Lazada is terrible. I constantly have problems with every aspect of their company. They have very poor customer service that just give template responses and do not actually help or solve problems. It's a struggle to cancel an overdo order and get a refund. There are lots of bugs on their websites and apps.

I’ve been waiting for two months to get a refund. You have everything from the first complaint form I sent in. Evidently your claims department is stalling.

Been requesting to withdraw my wallety for quite some time now. since all my orders fail. But then they only promise and now my wallet is frozen. what is worst 3k has been deducted on my wallet. I also got lot of spam mail asking for donation . cant unsubscribe the mail.

Ordered an item from seller Taobao Collection for more than a week, and item status is still processing! Lazada customer care is taking too long to investigate the matter!

Nag order po ako sa lazada worth 514 ..nag bayad ako through debit ng 514..2k yung pera ko sa bank pero 500 nlng natira. 😭Bakiiit?

I can't contact the courier. I would waiting for my item yesterday.

babiyana babydoll set kurung ( saiz S/M ), black colour, buy on date 19 May 2019

do not get any more items bought

I have had a similar experience with Lazada. On April 1, I ordered an air purifier through them and as of today (April 18), I have not received it. I personally know of 3 people who have ordered after I did AND HAVE ALREADY RECEIVED their purifiers. Lazada does nothing but give me the runaround about this order. I too received an email similar to above about their service.

It has been over a week now since I have heard anything from them. The store I ordered the item from will not respond. Thankfully the order was placed cash on delivery. This is my first and last order from Lazada.

BEWARE of their lousy service, their lack of integrity and lousy business practices!

Lazada is not comprable with amazon and other reputable online stores in short do not order expensive item even if using a credit card. Credit card companies in the philippines are poor so disputes are difficult . Order cheap items only and via Cod. test it and let them wait keep expectations low and cya i shoul be usable

Auto shut off

lazada philippines and its courier 2go is the worst companies i experienced, please dont patronize their goods and services as they are irresponsible companies. They are just scammers.

Hi'Mr, Mrs, Magandang umaga po nais ko po sa nang ipag-paalam sainyo na ang nakuha kung item po sa inyo ay may Deffective po na may invoice No309742366159/Package No309742366-8332/Order No309742366/Mangyari po mula po ng Ediliver po ang Item na Ito ay Kahapon po Lamang ito Ginamit ang Kanyang Vol.po ay hindi po nagana at ang Input po ng USB ay mahirap po i plug tanong ko lang po ba maari pa po bang Mapalitan ang Item na Order ko po yaan po lamang at nag papasalamat jaimemendozajr68@gmail.com

I have my order from your company Samsung Galaxy Mega 5.8" I9152 (Black), order # [protected] and tracking # L0211132J, when I track it at 2GO website it says: "Undelivered. - Reason: return to sender". My order was on July 26 and until now i didn't received any status about my order in my e-mail or sms.

What happened? I did not received any confirmation from 2GO company. And now it says Undelivered? Returned to sender? I thought it was a door to door delivery services.

Lazada, you should cooperate with your partnership shipping companies in delivering the goods/orders for the satisfaction of your clients. If this will not be action, I will not buy from your company anymore.
Very very disappointing.

I belong to online shopper because I do not have time to do ‘normal shopping’ (I am so busy with my work). I am credit card holder for more than 30years & use it internationally. My favourite online shops are amazon all over the world, ebay international and many others. I am ordering about 80.000 to 120000 in pesos monthly, sometimes less, sometimes more. I never had such bad experiences with any online companies AROUND THE WORLD as with lazada Philippine! I can publish the facts from supports which is shocking. IF YOU ARE HAPPY WITH LAZADA, THEN IS COMPARABLE WITH WINNING LOTERY! LAZADA IS FOR ME BAD, totally different level compared with amazon . I would not recommend anyone to buy anything from lazada, only get headache and high blood. The support and service departments are mostly incompetent. If you order not expensive items, it might be ok!

I just want to air my disappointment with lazada.com.ph. Only this 3rd week of February, I purchased chictees dress large size.worth 999.00 php. they said if its your second order, shipping charge is free. But to my dismay I paid additional charge of 99.00 though that was my 3rd purchase already so all in all I paid 1098.00. Worst thing is, when I checked the item it was a wrong size, instead of large they gave me XL. I called up the customer service and asked for a refund they told me to send back the item to them but they will give back the shipping fee in which I paid 115.00 for sending it back. You know the reason why i chose online shopping is I dont have time to go to the malls, but i was forced to deal with this because I want them to give my money back. It was only last march 8 when I received confirmation that I can claim my refund amounting to 1, 000. Isn't it too disappointing and too unfair on my part. For its not my fault, I spent 1213.00, but only 1, 000 php was given back to me. But I promised and even told my friends about my experience and never to purchase from lazada anymore. I dare lazada for this comment, now tell me isnt it too unfair for your customer like me?

This is irene, and I can stand to what i've posted here

Hmmm... I was actually planning to purchase an item from Lazada. I'm so fussy about bad customer service and I couldn't be more thankful enough to have found this page.. :|

Had the same experience... DO NOT BUY FROM LAZADA... might as well buy from the mall.. at least you will get the merchandise as soon as paid.

LAZADA SUCKS!