LBC Express’s earns a 1.0-star rating from 2816 reviews, showing that the majority of customers are dissatisfied with delivery services.
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they said my money was already claimed
i cash out my money in coins.ph to lbc . when i encash it in lbc on january 06, 2020 5:30pm they said they don't have 10k in their counter, so i decide to get it tomorrow, when i go back in lbc on january 07, 2020. They said that my money was already claimed in sm telabastagan on january 06, 2020 7:26pm. I wrote in form that my claiming address was here in...
broken high end sony camera
I sold my camera sa buyer then pinadala ko thru lbc yung 40, 000 worth (declared value) na sony a7s camera, nagvideo ako bago ipasok sa box ng lbc to make sure na ok ang unit for buyers security, then pag dating sa lbc lipa batangas branch nov.6, 2019 nagreklamo yung buyer kc sira ang lcd ng camera, ngayon naka ilang email nako sa inyo LBC puro reply na "we will make sure ewan" wala naman nangyayari, tapos sa ilang calls ko, sabi nyo tatawag kayo pero hindi nyo ko makontak sa 4 numbers na binigay ko! landline and cp, for what ba yung call na yan from lbc? isang call lang ba pag hindi sumagot wala ng call or any updates? BAKIT WALA PA DIN UPDATE FOR 2 MONTHS?
no service at 8:30 pm/ early cut off
I went to SM City Cauayan LBC Branch last night January 3, 2020 around 8:20pm to send a parcel. The store is supposed to close at 9pm so I supposed I may still send the parcel. But the staff said that it's already cut off time and that he will not accept any transactions. The problem is the store should close at 9pm which means he is always going home...
Read full review of LBC Expresscargo/parcel
Nagpadala ako ng parcel last December 5, 2019, expecging na aabot ito sa address na nakalagay which is sa Tarlac lamang. Umabot ng december 8, hindi pa natatanggap ng receiver ang parcel., bumalik ako sa branch ng lbc express. Upon checking nasa capaz tarlac daw ang parcel ko sa kadahilanang hindi raw sila aabot sa address n nkalagay ko. In the first place...
Read full review of LBC Expressbroken ube jam jar
I sent 2 jars of Ube Jam (with P500) declared value from Tuguegarao City to my girlfriend in Davao City. LBC staff did not put any fragile stickers on the parcel. When my girlfriend opened the parcel, the jars were broken (see attached video). Also, i opted for one day delivery since the parcel's contents were perishable. But it took almost a week to deliver. Please, at least refund the declared value. Thanks
tracking ref# [protected]
I sent parcel from the UAE via Aramex with shipping ref [protected]. Apparently, LBC is the local delivery courier.
LBC failed to deliver 3x already for reason "no one is home". THIS IS ABSURD. The recipient, who is my wife's father, is at home the entire time since 27, 28, 29, 30, 31 Dec, 1, 2 Jan.
I am apalled by your tracking mechanism; whenever we call your customer care, no one really cares. You are unable to traxe your delivery personnel in the field which I doubt they cannot be contacted while on delivery the entire day. Your customer service agent merely aplogize and take no action to track nor to update us.
Can we get proper escalation and resolution; why? Why? And when?
Call me anytime in my mobile. +[protected] (Angelo)
![LBC Express - tracking ref# [protected]](/images/complaint/full/1202749/compl_ai91sokfm6avbsm2pk3pp080lr_c024f362cbe64d877d2f8c072990a20a.jpg "LBC Express - tracking ref# [protected]")
![LBC Express - tracking ref# [protected]](/images/complaint/full/1202749/compl_ai91sokfm6avbsm2pk3pp080lr_77787f2c36ccb61320b66e2e48b74f65.jpg "LBC Express - tracking ref# [protected]")
their services is inefficient
Dec. 18, 2019 Sending package from Davao to Manila, I tried to claim Dec. 23, 2019 but two ladies (LBC employees Boni Serrano Branch along Edsa ) told me the package has not yet arrived, then I gave my contact no., Just Incase they will txt or send me message if the package has arrived. But still no one of those Employees in said Branch has send me message...
Read full review of LBC Expressdelivery
my parcel for my kid. from lazada online shopping was be delivered via lbc this day. lbc notified us that the it will be delivered within a day. my son was so happy finally his long wait is over. we almost waited the whole day. until night. then suddenly lbc has update us that the parcel was not yet succesfully delivered because our home is close and no one was there. really lbc?
we waited you the whole day waiting for nothing! so dissappointed with the service.
please contact me. reaaly need to receive my item.
for your reference.
my contact no. [protected]
order tracking no. [protected]
name : Rechargable S-11 mini motorcycle for kids.
recepient : Gillian hazel Zulueta.
looking forward to do action on this!
lbc express - japanese album
Tracking Number: [protected] December 19 - You told at the tracker that I refused to get the ITEM when in fact I didn't saw any LBC personnel at the gate. Even our relatives told me that there's no LBC staff that came here at my address. December 26 - Shipment issues. When in fact I don't know what issues are those. AND YOU LITERALLY SEND IT TO THE...
lazada order xiaomi redmi 8a
No update since December 16, 2019. I have no idea where my order is, which is supposed-to-be a Christmas gift. I already contacted Xiaomi store but since the order is already passed to your company, the delay of delivery falls upon your company. If I don't receive my order tomorrow, I won't receive it anymore since it's been delayed for how many days.
service
we have couriered shipment from LBC Bigte-Norzagaray branch on 28_October_2019 and Delivery date mentioned as 29_October 2019. It is very disappointing to tell you that we have called and emailed customer care till date no response. Upon tracking and following up on the status, latest update showing Wed, 20 November 2019 image Arrived at INTERNAL MAIL -...
Read full review of LBC Expressmissing package
You know what gets attention TULFO ACTION.
With the attention from him, he will expose all the wrong doings of What a specific branch employee did to one of the package we sent -spoiler alert it was probably stolen. For a big company like LBC reputation means everything which you will probably pay it off. (Maybe) but this complaint is just the start...
Where is the package that was suppose to arrive months ago? The package was sent in November but since then the package never came. So we are get money for it but we want the package. We know its maybe stolen by one of your unprofessional, horrible, robbing employe(s). I don't care if you sue me because we may sue you first...
product
Why the [censored]in hell this company suck and they asked us to pay them super high??? Where is my package? Why do you provide me false information that my package is about to deliver and then right now you're telling me that "your shipment was not delivered due to an unforeseen even" yada yada??? Why the [censored] are you playing gamessss???!!! You should be...
Read full review of LBC Expressmy cop branch collect.. 2 weeks from now, still without a confirmation text receive to me
Hi lbc I have a problem, about my cop branch collect, 2 weeks ago, my reciever pick up allready my cop package, but still up to now.. I have'nt recieve a text from lbc for my tracking number, for my branch collect, this is the tracking number of may pack that I shipped to my reciever, [protected] pls, do check it.. So that I can claim it to my branch.. I...
my delay packages
hello po ako po yung anak ni rhodora sanchez . ask ko lang po if kung bakit po hanggang ngaun wala pa ren po yung packages namen nadeliver po siya ng 12/23/19 pero di po namen eto natanggap tama naman po yung inaddress namen nagkataon lang po na sa tita ko po sya nagdeliver eh wala po kame non sa house ng tita ko kase po magpapasko . and tinuro po sa delivery boy yung bahay namen pero di po sya dumaretso sa bahay namen kase po baha
ask ko lang po kung kelan po namin ulit eto makukuha, wala po kaseng nagtetxt or nagmemesage sa sender at saamin po eto po yung resibo ng aming resibo.
tinuro naren po ng mga tao ang bahay namen pero di po eto dumadaretso saamin
associate having affair with husband
Hello,
I would like to file a formal complaint regarding one of your associates, aelren catuiran, i don't know which branch is she under, for having an affair with my husband, john paul gameng of caocha cainta hub located at ortigas ave extension, cainta rizal. I cannot provide more details except that i was able to see her message to my husband's fb messenger calling him "babe". She message him twice calling him the same endearment. I remember that she also wanted to connect with me thru messenger way back, i just dont recall what year, without providing any reason.
I know that my explaination may not be enough, but i hope that you may be able to help me with this matter. I know LBC is a prestigious company upholding family values that's why i gained enough confidence to reach out your humble office
I am praying that you'll be looking thru my complaint and hear from your office soon.Hoping for your understanding.
Repectfully Yours,
Maria Regina Gameng
petics staff
almost 1 and a half waiting to pick up money, mahaba daw ang pula samantalang 4 customers lang kami nandoon, puro sila kwentuhan at daldalan, yung head nila na lalaki, parang kinukunsinte niya mga staff niya. this branch is [censored], even senior citizen na magbabayad lang ng meralco bills, pinaghihintay nila ng matagal, just to finish their daldalan at...
Read full review of LBC Expressclothes/medicine/tea
I sent the courier on LBC on December 11th, and the courier showed that it was signed on the 12th. Because the staff entered the wrong mobile phone number by mistake when sending the mail, I later found that the courier had been signed, but the strange thing was that the wrong number did not exist, and the signatory was not my friend. I was curious. Where...
poor customer satisfaction
Napaka istrikta ng empleyado niyo sa Siaton Branch. Hindi naman ata kailangan mag maldita kapag may customer kayong nagpapatulong para mahanap ang location ng other branches na pagpapadalahan para ma pick up ng receiver ang padala in utmost convenient way. Maging makatao man lang sana ang pag-uugali. Hindi bat mas nakaka.attract sa customer ang establishment na may friendly staff?
Read full review of LBC Expressremittance
I've visited 2 LBC branches today, Balibago branch(Beside 7/11) and Dau Branch(BesidePuregold) and they failed to assist me in getting my money remmitance branch in balibago says they are under renovation and Dau branch representative states they don't have funds, like really? Remittance center without a fund? These branches doesn't seem to care on their...
Read full review of LBC ExpressLBC Express Reviews 0
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About LBC Express
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3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you have with LBC Express. This title should be clear and to the point, allowing readers to understand the nature of the complaint at a glance.
4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with LBC Express. Include key areas such as:
- Service issues: Delays, lost or damaged parcels, or poor customer service.
- Transaction details: Dates, tracking numbers, and any relevant receipts or transaction references.
- Nature of the issue: Describe what went wrong with your delivery or service experience.
- Resolution attempts: Outline the steps you took to resolve the issue with LBC Express, including any communication with their customer service.
- Company's response: Detail the response or lack thereof from LBC Express regarding your complaint.
- Personal impact: Explain how this issue has affected you personally, whether it be inconvenience, financial loss, or other impacts.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue with LBC Express. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.
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Overview of LBC Express complaint handling
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LBC Express Contacts
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LBC Express emailscustomercare@lbcexpress.com100%Confidence score: 100%Support
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LBC Express addressSM City Cebu, Cebu, Philippines
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LBC Express social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 26, 2024 - View all LBC Express contacts
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