LBC Express
Reviews and Complaints

April 21, ready na dapat mareceive yung items na inorder ko pero di nila makita yung adress ko which is just 150 meters away from their office. Kaya pinapunta ko nanay ko para makuha man lang, pero ala yung delivery man na in charge sa package, so tumagal na hanggang ngayon di pa makuha... tinatawagan namin sila but laging nagriring lang... alang sumsagot. LBC doing a pretty good job at messing around with people's packages. Keep it up, kasi konti na lang mapupuno na kami sa inyo... You're lines should be open, not to mention that dapat lahat ng address nahahanap niyo...
Do your freaking jobs right people!

I just received a text coming from LBC last April 19 said that they will deliver our items. And yet hindi pa namin natatanggap. I tried to track my shipment and the website stated that delivery address is out of your delivery area. I emailed LBC thru your given customer service and wala naman nag reresponse till now even sa call! Napaka poor ng service nyo. Tama yung mga comments na nababasa ko tungkol sa inyo. Dame nyong branch and tao, simpleng email at pagsagot sa tawag hindi nyo magawa. Nkakadisappoint kasi ang laki ng company nyo. Tapos ganyan service nyo.

W..LBC number [protected]

We're waiting for an item purchased at Shopee. Ang sabi eh from xPost, na-transfer sa LBC Integrated. Then I tracked the package ang sabi is in transit na. Then last night I checked again (kasi 'yung isang order namin dumating na pero itong isa wala pa), ang sabi eh FAILED DELIVERY CONSIGNEE UNKNOWN AS PER REYES FAMILY. Weird nito kasi wala namang text na nag-inform na ide-deliver na yung package and base sa experience namin, laging may nagtetext o tumatawag sa amin asking for directions since itong bahay namin ay medyo looban. Pero ito, walang paramdam pero sabi sa tracking FAILED DELIVERY?
Today nag-text ang LBC around 1:30 pm. Naghintay kami maghapon. As of writing (18:41 hrs), wala pang LBC na nagparamdam ulit at wala ring package.

I'm trying to look for LBC Integrated online pero wala silang website.

Ano na LBC?! Tangina nyo nung april 21 pa delivery hub ninyo yung item nung April 24 nyo lang idedeliver at ang matinde pa non hndi nyo na ideliver at ang reason nyo sa website nyo. Hindi ako kilala sa binigay na address. Eh ubod pla kayo ng mga tanga e mahigit sampung beses na ako nagpapadeliver sa iisang adress tapos mag rereason kayo ng ganyan! Putangina nyo! kahit kailan walang kayong kwentang courier mga tamad pa punyeta!

My friend sent me a parcel yesterday from Zamboanga to Manila. Based on the receipt it is to be claimed today. But when i went there, found out that no records found and said that the tracking number that the lbc provided was void. I even tracked it online but it says "no detais found." Please let me hear your response to this issue. Email me [protected]@gmail.com

Attached here is the receipt of the transaction.

[protected], phase 4a block 12 lot 22 towerville, san jose del monte bulacan, [protected]

nag intay po ako ng 3 days for delivery, wla parin po, at wla rin po akong nareceive na tawag from lbc, please paki deliver na po, i need badly the item, my complete address was located above at contact number ko,

resolve this issue right away lbc,
thank you

Your courier not deliver always my parcel. If they delivered they always late. They have rude attitude even costumer relation none! They always lied that our house is closed! Helloo! How come is it close we are many people here and everytime the LBC mail me that there is a delivery wholeday i'm waiting but no parcel or delivery arrived! We can't update because your courier have rude attitude! Napakasinungaling nagsabi pa walang tao dito! Anong tingin nya s mga tao dito hayop! Nagalit mga tao dito sinungaling! Di pa nag dedeliver ng maayos nagsisinungaling pa! Di lang ito ngayon nangyari lagi nila ginagawa ito! LBC Davao City Sasa warehouse. Ayaw nga nila mag provide ng information sa kanila pati s office nila. Di po ma update!

The delivery guy did not deliver my package today because he said i didnt reply when he asked for the landmark. I was busy and have not found the time to reply. I even made sure that my complete address is stated when i order the product, including my house number and village name. And also lbc has been delivering a lot of times to our house, and this is the first time that i have encountered a very lazy delivery guy. He even told me that he will deliver the package on Monday and not today. SO DISAPPOINTED. My tracking number is [protected]. Hope you could do something about this matter.

i was claiming my cash and it was sent from palawan pera padala in cebu april 20, and what happened is it was stock here and need to be reactivate, and i've waited for a lobg time until the following day, april 21 1pm it was successfully reactivated 15mins past, pero ngayon may kailangan pa daw gawin, naghantay ako ng isang oras, wala parin, pls do some action... i am looking for you helpful action...

I went to their branch in Magalang far where I live just to deliver my LV sandal to Batangas and my customer complained that the sandal was damaged. I was expecting too much that after I paid for 180.00 plus 5.00 for minimum insurance my sandal will be safe regardless if it is insured or not because I was expecting they would take would take good care of my sandal. But I was so disappointed that 5000 peso worth of sandal was damaged. I attached pictures of after and before it was shipped.

I am complaining about LBC talisay cebu delivery team. After tracking my expected package I discovered that it was already for delivery on April 18, 2018. And now it is already april 19, 2018. Please do a specific action to this and talk to your delivery team specially the talisay delivery team in cebu. I have to cancel my plans last april 18 but the package never arrived. You have to seriously do something about this.

I think lbc delivery team just sends reports that they delivered the shipment and encountered issues (even if they did not). I was expecting my shipment to arrive yesterday. I even received a text message from the lbc delivery person who said they will be shipping the item within the day. I sent a text message towards the afternoon to check if they still will be able to deliver the item within the day but got no response. To make a long story short, no one came by to deliver the item. When I called lbc today, they were able to confirm they had the correct address but said the item is with returns and that there's nothing they can do about it. They asked me to contact the shipper (lazada) who said they won't be able to re-deliver the item and that I would need to send another request. I had to wait 2 weeks for the item and now, will have to wait another 2 weeks.. All thanks to lbc (pun intended)

When I received my box just today, I felt something is wrong because Iam the one who packed the box and I know that the box was full inside and upon receiving, there was a huge space inside the box. I bought chocolates, skittles, pillows and I dont know the rest that i believed to be stolen from my box. There are items that I dont know what else they have taken because I only wrote the big and important ones.

mula nung ng order ako from lazada everyday ko po chenecheck ung item sa lbc tracker niyo.kasi badly needed ko po ung item.but kahapon sabi sa update dineliver daw pero wala ako dito sa bahay which is not true..nandito ako maghapon kahapon dahil hinihintay kupo ung item ko..please paki deliver po ulit agad..ung tracking number is [protected] .to bangar la union po.

On April 14, 2018, Mr. Edsel Delgado sent the goods at around 8:45 am from an LBC branch in South Cotabato. There was a stipulation in the receipt that the pick up date is April 16, 2018. Donna Delgado, to whom the goods were sent, went to the pick up point and was disappointed to know that the goods weren't there. To add more to the damages, the LBC personnels told her "Kay ma'am ginabutang lang na nila ang date, pero di pa na siya mag-abot" (They just indicate the pick up date in the receipt but the goods won't be picked up on the date stipulated). Which is why we wonder why because we've been using the services of LBC for so long and only in times when there were typhoons or signal warnings that the delivery of our goods were delayed. We would like to ask for assistance because the gown (object sent) will be used tomorrow and we want an immediate action from LBC regarding this matter. Thank you.

Note: attached herewith is the printscreen of the details of the transaction

As a regular customer, I would like to make a complain regarding the delivery man designated to lazada items in LBC express Sara branch.. My shipping address is just beside the branch itself which is an office address specifically the Sara Rural Health Unit.. The parcel/package has already arrived days ago I believe some arrived last april 13.. It is already April 16 now, I haven't received the said items.. I am not obliged to visit the branch because I believed my items is for delivery and not for pick up.. the tracking numbers are [protected]. [protected]. [protected]. Name: Jenner Granada Shipping address: SARA RHU, D.V. Salcedo st., Pob. Market, Sara, Iloilo contact: [protected] email: [protected]@gmail.com.

Hope you will make an immediate response for this and make will not make your company unremarkable just because of this certain branch. Thank you

Your mailman is insisting that seems like blaiming the customer which in fact you guys didnt not contact me in the first place and didnot put my phone# on my order i've just received today. I order my merchandise with my complete info. I dont like your services and the way you handle merchandises ordered my your customers that is the reason why lots of complaints for mishandled and careless delivery of our orders.

I have 5 transactions today 4/12/2018 and I waited for the branch to open.
my reference number are as follows
[protected] - hawaii
[protected]
[protected]
[protected]
[protected]
I was instructed to return at 10am dahil wala pa daw pera ang branch. When I returned at 11am naka upo lang ang teller at sinabing OFFLINE daw at lumipat na lang ako sa iba. from 8am to 11am offline? imbes na sabihing balikan ulit pinagtatabuyan ako sa iba? company policy ba ito?
Oliver Osorio
[protected]

Sent parcel through LBC Yacapin branch, Cagayan de Oro to Cebu last April 4, 2018, wednesday morning with assurance that it will be delivered on following day. Consignee informed me late Friday evening that parcel was not delivered. On ff day, tried to call landline #8565305 but no answer so i went to visit the branch. The response was that it was delivered at 6pm friday but decline by guard for reason, "had moved out". .. it was big lie because the guard in the first place was informed of incoming delivery. Customer asso of the branch even asked me twice if my daughter/consignee still live there.!? Anw he emailed Cebu to deliver the mail on monday. I asked for the tracking# and contact # of Cebu. Last night my daughter called again, no receipt of parcel. The guard said that LBC delivered a pouchbthat day but none for her. Today, i tried to trace it at your tracking system but failed/no result. Tried to call the landline and cp# but no answer. Now marked the 6th day... should i wait for more days? What a poor service!

Nagpadala po ako ng produkto kong perfume sa LBC San Miguel, Bulacan branch April 6, 2018. Laman po is perfume worth 5000php. I declared the amount. I followed your instruction na dapat naka bubblewarrao and it has to be put in the hard plastic container. They even check it okay naman lahat they accept it and then pagdating sa custimer ko may basag na bote, liquid scattered all over the container, sticker of all the perfume nasira even waterproof stickers na sya napasukan kc oil based perfume ginagawa ko. Nakakasama ng loob lang kasi i trust LBC anywhere and everytime na papaship ako i choose LBC khit na mas mura kay JRS. Pero bakit naman ganun nangyare. I feel very dissapointed and i feel more even disappointed nung nagfile ako complain sa agent na nakaduty today where he didnt even apologized for what happen. What for is your mission and vision. And he has the guts para sabihin pa sakin na "ganun talaga mam pag liquid at babasagin" plus i told him merin naman nakalagay na fragile sticker pero take note he replied "wala naman pong silbe fragile sticke na un" . So what is the purpose of fragile sticke pang display lang po ba. You know what i sacrificed the time that need to be spent taking care of my 2 young babies just to make that perfume. Nagpapakapuyat ako and the pagod para don. My goodness LBC why your staff like that. Anf i even ask the personnel on duty whom i can talk na mataas sknila nand he replied sarcastically na "si araneta po". My goodness siguro naman u have branch manager. What a waste di nyi napapansin unti unti kayo masisira because of the unprofessuonal and careless staff ninyo. Please help me regarding this matter. I talk with them professio ally and mahinahon but the way they treat your cuatimer is a big no no for the business..