LBC Express
Reviews and Complaints

Hi,

I ordered a backpack in shopee worth ₱299.00 plus shipping fee, total of ₱372.00. Reference # [protected]

I have been checking its status daily since the order was made.

I received a text message last tuesday (feb 27, 2018) that my package (reference # [protected]) would be delivered on that day. But I didn't received anything.

The following day, upon checking it via lbc tracking and shopee delivery status, its saying that the delivery was failed. And saying that I should contact lbc, but I couldn't reach lbc on the phone.

I am following this up with check me out, but it seemed lbc is not coordinating with them to resolve the issue.

"sorry criselda but we haven't received feedback too from the hub that is why we are doing numerous follow up to push the delivery" quoted from cmo

For 3 months, we are not receiving the following items. I am requesting for payment instead..

Returned items not received:
1 [protected] 21-nov
2 [protected] 29-nov
3 [protected] 1-dec
4 [protected] 5-dec
5 [protected] 6-dec
6 [protected] 6-dec
7 [protected] 10-jan
8 [protected] 15-jan
9 [protected] 18-jan

I claimed my package at gaisano mall davao city branch, the girl named dianne candog I approached that there is only one name on the list which I was texted by lbc that ill be claiming 3 packages. She keep answering dyan na lahat. So I repeatedly checking the list and I still found one. Then I ask her what else I can do to trace but she answered that they dont have internet connection. What she wanted ill be the one to search for it on her pleasure. I got irritated because she is not giving solution but contributing to the problem. Wherein in the end she manually checked the receipt and found all of my packages. The point is, ang mahal ng charge nyo sa shipping and you cant even make things easier for us your clients. I suggest train your staff to answer properly and find ways to help your clients because we are paying too much to be treated like this!

Good day. My name is chona faith doble (retardo), a resident of carcar, cebu. Nais ko po sanang maghain ng aking reklamo sa isang employee ninyo dito sa carcar na nag ngangalang shiela retardo. Hindi naman siguro marapat na ang mga impormasyon ng aming transactions at record namin sa inyong computer system ay ibigay niya sa ibang tao ng walang pahintulot ko dahil lang sa kamag anak niya ang taong iyon. Nais ko po sanang mabigyan ninyo ito ng karampatang parusa. Maraming salamat po.

I shipped the package and got the address fixed and changed naman on the same day pero when the package arrived sa delivery of the desired destination "angeles mabalacat hub" hindi pa daw nag chachange, so I went to the branch where I got it shipped then changed the address again. Some 4 days later tje tracking status said that it could not be delivered because hindi daw mahanap yung address?! I had a few shipments sent to him in the past na?! Hindi ata tumutingin ng email yung delivery hub eh I have requested 7 emails on my side, as for my customer some 10 or more na, in fact nag bebeast mode na nga din sa akin eh. Paayos naman ng customer care ninyo please or yung bulok na systema ninyo pa minsan minsan

This is in connection to my shopee online purchase with tracking no. [protected]
"pen no payment" was posted on sunday, feb. 25. It pissed me off because the item was in fact not delivered that even date! For further clarification, I called lbc cust care hotline [protected] to verify the veracity of said posting, vis a vis defend my side. It was clarified that there was no delivery because it was a sunday and I was advised to wait for its delivery instead.
So I waited until the following day, feb 26 and I requested for the delivery hub number from waltermart dasma br. I tried calling their hotline [protected] and mobile nos. [protected] and [protected]. I finally got to talk to someone on this # [protected]. To my dismay, the person on the other line was about to go home, yet he assured me that he will ask his co-workers to answer my call, but to no avail.
All of my follow-ups and efforts served futile when my package "arrived at scs returns" this morning!
It was a much anticipated delivery. Things were blown out of proportion because the seller from shopee might consider me as one of those bogus buyers! I wont purchase something that I am not capable to pay and I will never blemish my name by fraudulent practices in the first place!
Please act on my complaint. Your irresponsible couriers/delivery hub personnel represent lbc in its entirely. They are way
Undependable and their negligence would drag those diligent personnel into their mess.
- rina quinto

Please check my package it was accepted by lbc padre burgos cabanatuan last feb 24, 2017. It should be delivered feb26, 2017. Ichecked thru your tracking system yesterday it shows it was accepted in cabanatuan and no other updates since then. Now i checked in the tracking system no tracking found. Please i need the package before feb. 28 i'll be leaving the country. Please please send my package.

Hello good day po! Nagtext sakin si lbc po na idideliver na nung saturday yung order ko thru shoppee. Pero wala pa din po dumarating sakin till now. And i already check na din po sa track and trace nyo pero ang sabi nagfailed daw ung delivery ko dahil hindi mahanap yung place ko? Samantalang nung una po is nahanap naman yung address ko kaso wala ako sa bahay at hindi ako kagad nainform na darating na yung order ko dahol nakalagay sa date is feb.26 so hindi ako nagexpect na mapapaaga sya. At hindi ako makauwi sa bahay kagad that time dahil may inaasikaso ako. Then i already talk to the delivery man na nagdeliver that day kung pwede na iparedeliver nalang kase wala nga ako sa bahay that time at hindi ko alam na darating at sabi nya sige po ma'am inonote ko nalang po kase reliever lang ako. Then sabi ko ok po. Then now pano nangyari po na hindi mahanap ng delivery man nyo yung location ko. Please lang po make some action sa delivery ko. Thanks in advance! And eto po pala yung tracking # ng delivery ko [protected]

respected concerned.

I was a regular user of the LBC service, but am really dissatisfied with your delivery man.

I had one of my package comming from lazada, I got message from your office that I'll be getting it on Saturday.

Since I didn't want to create an inconvenience to you guys, I skipped my college and stayed back at home, but there was no delivery..
Then on Sunday which is not a delivery day, I got a call from the delivery guy saying- he is arround for delivery.
Since I was in college- I asked him to wait for few minutes so I could come home and his reply we're really rude.
If u want customers to be happy, you should ask your delivery men to be good to us or slowly u will loose all your customers and am really sorry to say that.

By the time I came home, took me like 3 minutes he had already left.

When I called him, he was more rude to me and the moment I told him I'll be informing the customer service he even told me "okay go on, I will not be delivering your package, if u want it go get from the head office".

That is not a reply expected from a representative of such a big firm like LBC.
I have no plans to avail your service again.
My package details is: ref no #[protected].

Expecting a positive reply,
And please do take actions against such representatives of your firm.

With regards,
Anithkumar padmaraj.

I would like to file a complaint about the delivery of my item, I was supposed to receive my item on Feb.16 pero wala akong natanggap, ilang beses na aqng tumawag and have not received any feedback regarding my issue.Im so upset!and very disappointed!then nagtxt kau sa sender q na nadeliver sa iba yung item q, what now?kasalanan q pa ba qng sa iba nyo yun nadeliver nag bibigay kau basta2 without my approval.Sana nman ibalik nyo yun asikasuhin nyo yun!kasi mali nyo yun!pls lang!
Tracking #:[protected]

Hi, we ve been receiving all my orders through lbc at our location diadi bugnay nueva viscaya but this last shipment they send us a mesaage that we will receive our order yeaterday 23rd but no showed up. I checked the tracking number and it shows the delevery failed because its outside of their dekivery zone! Are they crazy? How can it be out aide of delivery area while weve been receiving our deliveries many times already? Please fix your team lbc or else I will post and share my experience in social media. Here is my tracking number [protected]

My package was shipped last feb. 21, 2018 and to be claimed by feb,. 22. But as per lbc balanga city branch, capitol drive. Based on the status of my [censor] package it was delivered to iba zambales due to "mis-sorting" the [censor] package that I pay for extra money to be rush by the shipper then I am delayed bow for how many days because of your [censor] employee that sort it to other dimension of this [censor] world then I am expecting to receive it by monday feb. 26, 2018. Therefore after this incident?! You just pissed off your client like that?! It cost thousands of pessos because of that delay! I swear to god! I hope from you guys to show some empathy for this incident! Thats it [censor] you all

LBC delivery service sucks! Totally inflexible - they deliver when they say they can deliver without regard to the schedule or request of the customer. Even when asked for a delivery to be rescheduled the useless and incompetent agent who took the request was unable to do anything and the package was still sent back to the sender. Your pathetic excuse for customer service is nothing but lip service - talk, talk, talk - no action and no results.

Sir.ask lng po yong for pick up ko sa edsa rotonda hindi po nahatid today.ang sabi lng sa akin hindi niya raw alam kng bakit na delay at hindi niya hawak ang oras ng delivery.ang sabi kasi sa gensan lbc saturday afternon makuha na pag pick up.kng hindi sana sure makuha dapat mag advise kasi may phone number naman nka lagay sa package.paano ko po makuha kasi uwi ako bukas at sunday na po. Paki reply naman po sa cp number ko [protected].maraming salamat.

Dear LBC,
I don't bakit at sino ang nagrequest na ipostpone yung delivery ng COD item para sa akin. Gayung nagtext na kayo na expect the delivery within the day. Nag abang kami ng nag abang. We could not even reply to your "computer-generated" text. Paano kami makapagsabi na "yes, we're waiting?" The expected date of delivery is within Feb 17-21, natapos na po ang birthday ng tatay ko, pang present sana yun sa birthday niya. Feb. 23 na ngayon... Kelan pa darating?

Dear LBC,

I am Rodelyn Acolentava from Jeddah, KSA. makikita nyo po sa attachment ko ung transaction details regarding my baggage. Kanina lang dumating sa bahay sa pilipinas (22 February 2018) at laking gulat ng family ko na bakit meron ng butas sa box nasa middle pa naman at ang masakit para sa akin nawala ang mga damit at ibang bagay na nilagay ko sa loob ng box iilan nlng natira. Pinag ipunan ko po yun para mabili para sa family ko tapos nanakawin lang.Dapat bayaran nyo ang damages kasi hindi pinupulot ang pera na pinambili ko sa mga damit na nawala. hindi mumurahin ang binili kung mga damit kasi gusto ko maging masaya ang anak ko at mga kapatid ko na makakatanggap sila ng maayus na damit. nakakawalang gana at mg trust sa company nyo.. ipaparating ko to kay President Duterte ang ngyri. Baawat laman ng box mahalaga para sa akin. .Urgently needed your feedback regarding my issue.
Tracking no: [protected]

My passport was supposed was out for delivery on 7 february 2018. Until now, 21 february 2018, I still haven't received it. I had to pay dfa 1, 200 so I can get my passport within a week of processing and supposed to wait 2-5 days of delivery thru your courier. I paid for this service expecting it to be more convenient for me. I called your customer service and provided more info on how to I should be receiving it in my work address.

I waited for almost 2 weeks and when I checked again the status of delivery, I found out you had it returned to the sender, dfa alimall. I didn't even get a message or notice about this.

Kindly refund what I paid for this delivery. You failed to deliver, thus, you failed in your service. This is so disappointing knowing I had to pay more and ended up not receiving any benefit from it. Please fix your delivery service and be more efficient in your customer service. I have talked to 2 of your customer service staff and no help was even provided. It was a waste of my time and effort of reaching out to your service.

Im wondering why i receive a notice from Lbc integrated due to consignee is unavailable? Eh nasa bahay lang ako all day long then wala naman akong na receive na text or tawag na mag dedeliver na sila or nasa area na sila. This is my 4th time na ganito eh im expecting pa naman pag lbc mas convenient unlike sa iba pero bat ganun? Sana magawan naman ng aksyon mga ganitong issue

I would like file a complaint regarding the receiving of money from abroad. My aunt from San Diego, California sent us remittance. We have been trying to get it since Saturday. They said that the system is still down. Is there anyway that you can resolve this concern? We really need the money. Please fix your system. We hope to hear from you soon. Thank you.