LBC Express
Reviews and Complaints

Hi! Supposedly I should've received a package today but since I did not, I checked the tracking, which I dont usually do since LBC shipments arrives in my place for 2-3 days so when I checked the tracking number it stated that the delivery went into shipment issue. This is the first time I've experienced this, please enlighten me about this issue and hopefully I'll be able to get my package tomorrow since I really need it.

hi guys hope you will give any actions to any complains here, i just had a very bad/horrible customer service ever. pumunta ako sa lbc branch niyo sa ayala cebu para kumuha ng refund from an online shopping website. sabi nila down yung system nila try daw sa different branch sa may A. Reyes Cebu, when i got there ut was close so i check again another lbc branch, TGU Tower IT park Cebu, they said that all LBC express system are down, and they said that they emailed all the employess that their system is down. So in the first place workers from Ayala Cebu branch should've have told me that all LBC express, system is down. They should never referred me to another branch if they knew it, and i pretty sure they do. please do some actiins its very frustrating and a waste of time and money.

Sobrang nakaka beast mode na yung agent ng baler branch nyo. Last time nagpadala brother ko ng item. Nagtext sila sa reciever ko na ready for pick na. Tapos nung pinuntahan kinabukasan, ang sabi na release na kase may nakapag recieve na daw. Same name and same tracking number. Syempre na beast mode din si reciever nya kase bakit ibibigay sa iba eh may id nman sya. Tapos nung sinabing irereklamo sa pulis saka lang ibinigay kinabukasan. Tapos itong last na ipinadala nung jan. 26, 2018. Hindi man lang nila iniinform si reciever kung andun na ba yung item kaya nagkusa na pumunta si reciever nung feb. 2, 2018. Tapos ang sabi wala pa daw dun yung item, so umuwi na sya at nag intay na lang txt ng baler branch. After a week wala pa din text so nag panic na sya. Pinuntahan nya ulit ng feb. 9, 2018, ang sabi wala parin daw. Kaya sobrang galit na galit na si reciever. And yung brother ko pinuntahan na rin si nagtahan branch nung feb. 10, 2018 kase dun sya nagpadala para mag complain. Tapos ang sabi naibalik na daw pasay kase wala daw nagclaim, tapos feb. 10 ng gabi saka pa lang daw nagtxt si lbc-baler na andun na yung item sa kanila at need na faw ma claim kc after 10days, ibabalik na daw yung item kapag hindi nakuha. So kinabukasan feb. 11, 2018 pinuntahan na ni reciever. Tapos pagpunta dun wala parin daw!😣😤😤😤 ano yun lokohan!?😣😤😤😤 sorry for the word pero nakaka putang ina nila! Napaka kupal nila! Kung ayaw nila magbigay ng maayos na serbisyo magresign na lang sila at magtanim ng kamote sa kanila! Mga punyeta sila!👊😤😤😤

Hi, I just wanted to share my bad experience with your service. My boyfriend(out of country) chose the 1 day delivery express to send a gift for me for me for Valentine's, I just received it today and the roses were wiltered already. Should have been received on Feb 14 or yesterday if your delivery texted me before he came, because I already knew that there's a package coming because my boyfriend asked me if I had receive his suprise, I said I didn't it's because he didn't left it with the neighbor same as yesterday. He asked the neigbor if she have a contact number of me, but the neighbor said no. Then yesterday he texted me that still nobody's home, that's because he didn't inform me ahead of time. Also, he should have confirmed and texted me since my number was on the box.

Hate it, thought that it would arrive then when I tracked it. It said that
"we tried to deliver your shipment but recipient refused to accept. Please get in touch with us through our official customer care channels" but we didnt even meet. But before that it said "your shipment was not delivered since recipient's address is out of lbc's service area. Please get in touch with us through our official customer care channels." you want me to pay 700pesos for shipping cause im in a "special area" when you cant even deliver the packages to me. So dissappointed!

Good day!

I was supposed to receive my passport last February 14, 2018. It arrived in Iligan City yesterday February 15, 2018 and was said to be "Ready for delivery". However, at the end of the day, nothing came. I tracked the parcel and i received this "We tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us through our official customer care channels." I already contacted your Facebook customer service this morning but still nothing is happening.. I am not living in the forest, i dont know why LBC Iligan can't seem to locate me when in fact my contact number and my exact address was stated. Hoping for your positive response. Thank you!

The prev guy assigned to my loc was nice, efficient and has strong concern for lbc recipients like me. He delivered 2-3 packages for me and nung 1st time na di nya ma deliver tumawag sya kase malabo yung add sa package... I'm globe and he's a smart user. Napakabait na manong.

Anyway, since I saved his # ng hindi dumarating yung package ko kahit nakalagay sa tracker that someone came pero close yung bahay, nalaman ko le manong na mabait na naassign sya sa ibang area dito samen. Since magkasama pa sila nung naka assign saken sinabihan nya yung kasama nya at pinakausap pa saken. Pero nago ibigay sa kanya yung phone naririnig kona na medyo bastos yung isa. Sabi nya ng me tonong arogante, "sabihin mo magintay sila!" Ng makausap ko sya nagrequest ako na ideliver bago mag 1 or 2pm kase aalis kame. Sabi nya di nya masasabi basta daratimg ng araw na to. Dina kame tumuloy sa doctor para pacheckup anak ko. Pagtingin ko ulet sa tracker, as earlyvas 1pm nag deliver daw pero walang tao. Grabeng salbahe at abusado ng bagong taong naka assign sa location namen. Halatang tinamad na. Nakakagigil. Here's my tracking # [protected]. I know na wala naman kayung ginagawa sa mga complaints dito but I still want to get this out into public. Pero sana ma recognize nyo si prev manong and sana do something about the current one. Sinasalbahe ng mga katulad nya ang customers nyo. Tsk tsk. Pagdating ni manong kukunan ko sya ng picture. And I'll make him and LBC more public.

Hello! Ang tatamad po magdeliver ng taga LBC. Hindi man lang nila kinokontak yung buyer pag magdedeliver or pag nandyan na yung item. Out for delivery daw e parang di naman nila ginagawa. Imbis ay nakaka cancel order na lang dahil sa katamaran nila. Babagsak po kayo ang business nyo pag ganun.

Sana ay maging flexible sila, yung tipong may malasakit.

Order Canceled but no proof of delivery

My mother went to LBC Gaisano Country Mall Cebu last February 12, 2018 to send my package in Tarlac Pampanga. I always track the tracking no. to know where my package is. But unfortunately, this package was already in Tarlac Hub but they failed to deliver on time to my friends address. This is my tracking no. [protected]. My friend urgently need this package today because tomorrow she will travel back here in Dubai. That package is very important to me because inside is my baby's item and I'm about to deliver within this month. Please check this package.

Hello! I have my package delivered in baguio already but it says on the tracker that the specific location that i've put is unknown. How could i change the location for my package to be delivered on the nearest LBC branch? The location should be Lower bonifacio, baguio city.

PS. I texted the lbc branch near me already but there's still no update. Please help me fixed it so i can get my package already. It's almost 4 days now that didn't get my package.

I already sent an email a few days ago and have not received any feedback regarding my issue. This is the second time, LBC took care of my order from an online seller. They sent me a notification saying my order's about to be delivered on that date but I wasted a whole day waiting because it was transferred to another hub, which is in like 3 hours away from my home by taking the public vehicles and around two hours if you use a private one. I appreciate the nice delivery guy but not the wasted time. Recently, another item was entrusted to them and I was notified just once. The new delivery guy didn't notify me further about my parcel. Before that, I also sent my first email before the delivery occurred on Feb. 14. I was not around on those occasion and I left instructions on a certain person to receive it however, because the second delivery guy did not notify me as the first one did, I was not able to contact him for further instructions. Kudos for the first delivery man but your customer service page sucks just as your customer service care who puts people on hold with lame spiels. I wasn't able to reach anyone from your page chat, customer service line or email. The package's tracking number is [protected]. If you want me to come and pick it, you bet I won't. I'm coming home from Manila tomorrow and I won't dare stop by your hub to pick it up. Nobody tried to reach me via text, email or call and that shows how poor your company when it comes to taking care of your customer. Also, kindly remove the drop down option that says "Chat with us Now" because it absolutely does not serve its purpose for the last few days I've been coming back to your site. Make sure your SOP is always the same for each and every employee in all branches and train them properly when it comes to setting proper expectations.

You said that you didnt deliver my parcel due to unknown consignee on given address? But your delivery staff can contact me right? Because I know I have contact no. On my parcel.. I can help him if he just text or call me to ask.. But he dont.. Mdalas na ko nagpapadeliver dito lbc.. Ngayon lang nagkaproblem na unknown consignee.. Please deliver my parcel asap. Rhoma gonzales reyes

Mgandang araw po lbc. Nais k pong bgyan nyo ng pncin ang inyong mga staff s d mgnda serbisydo s mga customer ninyo. Khpon feb 14 kumuh ako ng parcel s puregold qi central at ang ngaasest skn ung lalaki ngaun pgktpos umalis n ako ngunit bmlik ako dhl my isang tracking # para s pera n s hlagang 150 pesos lmang. At ang ngassest skn ay c sarah jane eclar pgdting k plang npkgnda n ng bungad k s knya tpos cnb k ako ung knna kmuha ng parcel ngunit my 150 p pla d p ako tpos mgslta sbay sbi skn d pwd paulit ulit cya, kya cnb k anu pong d pwd mam d p kau ngtnung skn sbhn nyo n n d pwd. Ngaun knuha nya ang id k at pasport ang bngay k nganty ako ng npktgal umbot s 30mins at tnupi nya p ang pasport k at sbay sb ofline. Gnun b kgnda ang serbsyo ng mga staff nyo s hlgang 150 inbot ng 30mins. At ni ngite d m mkta s staff nyo nkcimangot. Ang swapang ng pguugali kulang s right manners and good cstumer srvice? Nkakabdtrip.

Tracking# [protected]
Consignee - Joji Borbon
Shipper - E-Melange Enterprises/Armando A. Rosario
No feedback as to where is the parcel now. As per online tracking, parcel has been forwarded to Abra Bangued Delivery Satellite Office Feb13 3:57am then after few hours that is 10:15 am, same day, it has been forwarded to San Fernando Delivery Hub and my dismay upon knowing that it was San Fernando Pampanga! Please give us correct/accurate report on this! Where is the parcel now! The recepient hasn't receive it yet! This is causing us worry and stress already!

San carlos city pangasinan branch to laoag city feb.10 nagpunta akong lbc para omorder ng flowers at for shipping narin so napagusapan na natin kung kelan ang deliver nakampante ako hanggang sa feb 14 naideliver na ang teddybear ang tsokolates pero walang flowers na dumating so paano kmi pa ulit ang mag aadjust?hndi na maibabalik ang mga gnawa nio sana naman tumupad kayo kung ano ang mga napagusapan.So kelan po madedeliver ung flowers?sana wag kayong magssbi ng hndi nio naman pala kayang ideliver feb.10 pa naorder pero wala samantalang ung feb 12 na pinaship namin dumatimg na hay naku

Tumawag yung delivery man at di ko namalayan na may tumawag pala sakin, so nag text ako sa number na yun kung LBC yun tapos yun sinabi nya sakin na bukas nalng kasi daw nya idedeliver kasi mahirap daw akong tawagan.. Pero 2 miss calls lang yun at tsaka 3 min. ago lng sya tumawag?! Tapos ako pa yung nag text sa kanya.. Dapat nag inform sya na LBC yun ng sa ganun ma replyan ko...

Driver did not pick my box on the scheduled date he said I'm the only one to be pick up in this area but it's a lied because my friends lives nearby me also waiting on the same date to be pick up.I was so upset because I phoned the LBC staff several times they didn't help at all they didn't have initiative to sort my problem out..one of them said someone from head office will contact me but again no one contact me been waiting for ages..I cancelled my shift at work just to wait for nothing and not even bother anyone of the office staff to re assure me..Disgusting your staff need to be train properly..

My tracking no. [protected] is not yet received. Delivery sana to pero pwedeng sa LBC Subangdaku Branch nalang e deliver dahil e pipick-up ko nalang. Malapit sa naka address na ipapa deliver. Or e deliver nalang sa ibang location kasi hindi naman ako nakatira doon, Pick-up nalang sana ako sa LBC malapit lang sa naka address na e deliver. Pero kung pwede e change ang location, pwedeng sa "Room 218, 2nd floor, KRC Bldg., Lopez Jaena St., Subangdaku, Mandaue, Cebu" nalang ipa deliver.

my item under tracking #[protected] is not yet received. Feb 9 pa po na place tong shipping na to coming from my friend in bulacan and Feb 10 na sa cavite south delivery hub na yung item
but until now wala pa din dumadating na item sakin. pick up sana to sa lbc metropoint mall edsa sa pasay pero napunta ng cavite at upon checking ng mag punta aq sa lbc metropoint ay wrong route nga po yung padala sakin kaya nag email sila para sabhin na ipadala sa lbc paliparan yung item ko since nsa cavite na yung item at taga paliparan naman ako. pero ayun last check ko tracking online is shipment issue na nakalagay . sana magawan po ito ng action dahil napakalaking abala sakin nito at sa friend ko na nag padala sakin ng item

I was tracking down my package under tracking # [protected]. After a series of technical description of destination points, I finally received one that lay people can understand, that is: "Ready for delivery. Please expect delivery within the day." An hour later, I received the bomber, "Shipment issue. Please get in touch with us through our official customer care channels".