LBC Express
Reviews and Complaints

Delivery man is rude!
I understand it might really be hard finding directions in the metro.. Pero ung magcooperate naman ako para turuan sya ng way sa amin at pagdating nya eh binati ko ng mai ngiti pero padabog na nagsalita at kesyu ganitong address na lang daw snaa njlagay ko.. Kahit ilang beses kung sinabi sa text na ito ang address na ginagamit ko sa lahat ng bills ko at online shopping.. Pero wala nakasimangot lang at padabog pag binigay ung mga dapat kung isign na documents.. Here is my tracking : [protected].. Please disiplinahin nyu yang delivery crew nyu na yan!

Twice na nagdelivery failed yung items na inoorder ko sa shopee. Nakakahiya sa sellers, ready naman kasi ako to pay and laging nagstestay sa bahay kasi baka nga ideliver tapos wala namang dumarating. A huge waste of our time, really. Laging nagtetext na idedeliver pero wala naman. Ito yung isang tracking number ko. [protected]

Sana magawan nyo to ng paraan, LBC. Nasisira ang reputation nyo.

Kasi mayron lbc dito samin sa cataingan, masbate. Maganda sana kasi mapapadali na yung access di namin kailanganpumunta sa city just to get our parcel. Kaso nung umorder kamk sa shoppee hindi malocate yung address namin. Unsopported address dw ng logistic provider or courier. Ng email ako sa shoppee akala ko kasi sa kanila yung may problema and according sa shoppee dahil dw sa system nyo lbc. So wala ako akong choice kundi sa city ko ipa ship yung packages hindi naman kasi pwede sa ibang courier kasi walang chiice ku di kayo lang hindi din pwede ang cod kasi nga dw unsopported yung address again mayron lbc cataingan brach kayo zipcode:5405. Pero inorder ko na din dahil need ko.. Kailangan ko pa gumastos ng 500 pesos for food and transpo just get my parcels sa city what worse is nka disturbo pa ko sa pinsan kung nag aaral sa city sa kanaya ko na ipinangalan yung parcels para lang masiguradong makukuha sa cod orders ko. Mag o oorder sana ako ulit sa shoppee same pa rin unsopported address pa rin yung amin dito sa catingan, masbate. As usual sa pinsan ko na address gagamitin ko yung sa masbate city zip code: 5400. Pero mas lumala pati sa kanya unsopported address na rin. Di ko ma proceed orders kk dahil wala ibang choice na courier sa order kundi kayo lang lbc!. Sana naman paki ayos yung system niyo. Sobrang natuwa kami ng nagkaroon na ng lbc cataingan branch dahil di namin kailangan pumunta ng city which is 2-3hrs yung byahe. Pumunta na ako lbc caaiingan branch to ask some help about ur system pero wala. Sana matulungan niyo ko at maayos niyo system niyo.

Good day!
Last friday nag pa ship po ako sa LBC Sorsogon branch sabi nila 4pm my pipick up to travel it going to Metro manila. Saturday o Sunday dw ang dating at mkukuha pero till now wala pa dn po. I expect kasi nung nag pa delivery ako on the next day makukuha kailangan pa naman yun agad pero monday na wala pa din. Sana ma ideliver na po
Thank you

Good day, I had a bad experience on Cabanatuan Market branch where in you employee were having too much non sense talking with each other rather than processing my inquiry on receiving my cash. Waited 30 minutes where in there are only 2 customer inside. You should train your employees that whenever there are customers they should avoid that bad gesture because time is gold and we don't want to waste it by waiting.

I have a problem regarding about my order in Paymaya Card Store, I receive an email from paymaya saying that the item is already picked up by the courier partner which is the JAM express last January 31, 2018. After that I started tracking the delivery progress, suddenly the data is not available that time in JAM express tracking. Yet still I'm waiting the delivery, until last February 6, 2018 there is no delivery so I checked the tracking in JAM express and I found out that the item is shipped by LBC, when I check it in LBC tracking it says that the item is already in LBC Coron branch arrived last February 1, 2018 then February 3, 2018 arrived again in coron in tracking also when I look at LBC tracking they delivered the item twice in my given address dated February 2 and 3, 2018 but I ask the security guard in my address and He told me that there is no LBC delivery on the said date given by LBC tracking we try to look at the security Logbook and there is no LBC delivery log. I visited the LBC Coron branch yesterday February 7, 2018 to ask and check about my order because in tracking said that the item is ready for claiming. The clerk on duty even the delivery boy said that the item is already going back to the origin without trying to find it on there storage area. By the way my tracking no. is [protected], COD terms. The tracking data always note that there is payment issue, the package is COD term so the payment would be settle upon receiving the item.

Hello LBC! Yung order ko sa shopee hindi na binalik ng delivery boy nyo . masungit pa. Diba 3 attempts yon bago mag Return to seller? Nasa school ako nung nagdeliver pauwi palang ako, hndi ata nakita yung iniwan kong pambayad. tapos nakiusap asawa ko na kung pwede maibalik bukas yung items . sabihan ba naman na hindi na sya babalik dito ! Buti kung sinabi nya ng ayos, eh hindi eh . tapos nilagay sa posted statu "refused to accept" ! How rude! Pls do something. kailangan ko asap yung mga binili ko .

Gud day!
I am writing this in hope that the board members of the "LBC Express Inc" will pay close attention to their employees especially in Ozamiz Branches as I personally experienced several times that whenever I go to their LBC Ozamiz branch to be claim for the money sent to me, the employees would just say that they are"OFFLINE" and try go to their 2nd branch.. but when I go to the 2nd LBC branch, they would say the same thing "OFFLINE daw, kaso sira ang printer and said that I should go to their main branch (Rizal Ave, cor. Valconcha St.) which unfortunately, I have been there already prior to going on the 2nd LBC branch in Gaisano Ozamiz. What was more upsetting is the employees can't issue the money sent to person claiming it because the person claiming it had to have an LBC Express ID.. We, the customers have to go home to get our LBC ID. Why can't they (the employees of LBC express, Inc — Ozamiz Branches) scan from their computers our records/files instead of telling us that"we can't claim the money sent to us unless we have that LBC ID."I have been to their LBC EXPRESS INC Main branch in Rizal Ave, Cor. Vanconcha St., went to the 2nd branch in LBC Gaisano Ozamiz then back to the main branch again on that same day and one of the employee suggested me to try to go to the 2nd branch because he heard"one of his colleague ask if he still has cash"... only after I told them that I have been to their 2nd LBC branch prior to coming back in their branch and ask them if they're running out of cash did the employee release some money which was given to me. The money sent to me may not be huge amount but it is very tiring and time consuming on the customer's part to go back & forth from their LBC branches.
Also, I have observed before that they back bite and said harsh things to one of the female customer last December 2017 when the female customer was very angry at them.. I dont know the exact reason since I just came in during that time to transact with LBC Express Main Branch, Ozamiz City... but whether or not the customer is angry because her parcel didnt arrived for quite some time or the employee said they are OFFLINE again... the EMPLOYEES in LBC main branch Ozamiz City have no right to say bad words like"that female customer is CRAZY"especially that the customer is unaware that she have been back stabbed / back bitten by the employees. I was just observing them (the employees of LBC main Ozamiz) but I think it is not right because it can damage the reputation of that certain female customer whom they call"CRAZY"... that's DEFAMATION.
I think the staffs/employees which you should assign to LBC Express Inc., Ozamiz City branches do not only consist of"looks" rather, of good attitude, hardworking and who knows how to handle customers because we customers transact with your company LBC EXPRESS INC because we trust your company provides good service. I hope you will take action into this matter.

my parcel, sent thru LBC palo branch, on Feb. 5, 2018 intended to be delivered at zone 6 paranas, samar (across paranas cemetery, national highway) to be received by Katrina Almeria c/o Jacqueline Tambal with tracking number [protected] was received today Feb.7, 2018 by a certain Jesus Abamo, whom I believe is a stranger unauthorized to receive the parcel I sent. this negligence of your office may cause damages on my part if left unattended. I urge you to call me — [protected] — immediately and provide me a solution or a remedy for this problem you have caused. thanks

I am here because of my concern regarding to the packaging that still not arrive. LBC already texted my last feb 3, 2018 that my order is ready and will deliver within the day unfortunately there's no package arrived. Then on feb 5, 2018 again LBC texted my that my package is ready to be delivered within the day, but same thing happen there is no package arrive. Are you fooling me?! LBC cagayan de Oro! Don't try my patience. I adore LBC but now? I doubt! Please make some actions about it.

Hi,

Need to complain my parsel was broken when arrived to destination, it was tagged as fragile but still the unit was damaged. The unit model is Toshiba laptop were back of the unit was broken and the hard drive not able to detect hence the sytem not recognized. This has been reported by the recipient to the receiving outlet. So please follow through this reference number in the attached file.

Hope you'll take an action asap!

Bakit poh ganun yung mga employees nyo, kung di suplada, tamad, kasi i ordered korean bag from shopee and breast pump, nung tinatrack ko, out for delivery n sya, i waited for so long, pro nbalitaan ko nlang binalik yung item ko, tnatamad plang mghatid yung delivery boy ninyo, nung ngreklamo ako s employee nyo dun s delivery hub kidapawan, ngtataray pa c ate, dpat bgyan nyo ng diciplinary action yan, next time s JRS nlang ako, cgurado pang mkakarating yung item ko, di bale nang mahal...

Shipment is with concern. Please get in touch with us through our official customer care channels. Mayroon akong inorder sa shoppee na may tracking number na [protected]. Nung first day nang pagdeliver mga 5pm dumating daw yung padala tapos hinanap ako pero wala ako dun dahil may pasok ako sinabihan naman nang kapatid ko na pwede siya yung kumuha nang padala dahil iniwan ko naman sa kanya yung money pero hindi naman binigay yung parcel sa kanya at bigla lang daw umalis yung lalaki. Pagtingin ko sa tracker yung nakalagay is refused to accept daw yung nakalagay yung apelyido ko. The second day dahil sabado andun lang ako sa bahay at nakita ko sa lbc na ready to deliver na yung package. Naghintay ako pero walang dumating. Tiningnan ko sa lbc nakalagay ulit na refused to accept daw pero wala naman may pumunta sa amin. Ang mas malala pa yung nagrefuse daw is cnee yung pangalan ni hindi ko nga yun kilala. Tapos ngayon ako pa daw ang kailangan magcontact sa kanila dahil daw may concerns yung padala

I ordered for cash on delivery amounted ₱450.00 I gave ₱1000.00 and went inside the house for a few mins to check if I have an exact amount instead. But when I came back outside the gate, the delivery guy was gone. What kind of employees do you have. Very dishonest! I mean, no matter how long you outside if you havent given the change why would you leave! I need that money back and that delivery guy to be fired!

I've seen that most of the complaints here have no actual replies, LBC YOU NEED TO AT LEAST SEND A RESPONSE!
Bakit everytime na gadget or something costly yung ipinapaship sakin o ipinapaship ko lagi nalang may problem
the last time i checked the package, tracker says it's out for delivery, after checking it again tracker says "Shipment issue. Please get in touch with us through our official customer care channels."
is there really an issue or is it another case or delivery man tardiness and lies

because i experienced something similar like this before, and found out that the delivery man actually lied, there really was no problem, he just didn't really tried to deliver the item, the delivery man, himself said that, and yes i was too disappointed

Nagorder ako ng crib from lazada then natanggap namin yung item from lbc pagbukas ko ng box sira sya akala namin nung una mayos sya yun pala sira na talaga sya tapos wala bang binigay saamin na resibo gusto namin sya irefund tinawag namin sa lazada ang sabi saamin sainyo sabihin para mabalik yung pera namin kasi ipambibili namin ng mas maganda at mas maayos na crib kaya ibalik nyo yung pera as soon as possible para magkacrib na yung anak ko kawawa naman ang bilis bilis nyo ideliver tapos an tagal tagal nyo ibalik pera namin lugi kami kaya ayusin nyo tong ginawa nyo bago masira pangalan nyo

Reklamo qlng po ung ngdedeliver nyo dto sa bulakan bulacan, umorder po aq from Lazada, nung pmunta po kc sya nung unang araw well po ako s bhay nsa Lto po aq tmawag nman po sya at sbi q qng San nya ko pwede punthan o qng pwede syang dmaan sa hpon kpg tpos nya mgdeliver sa iba, bukas nlng dw po sya bblik, tpos knabukasan kinontact qpo pra masiguradong mkuha nyung order, tpos hndi po sya dmating kinabukasan hninty qpo at tnext Ng maaga sbi nya nsa bodega pdaw sya at before lunch ddting, Kya hninty qlng po tpos ngmsg.po Ng umorder nlng aq uli at nbalik ndaw plastic nya s bodega ung item at bka nasoli nsa shipper...pkiaksyonan nman po sna, slamat po.

Magrereklamo lang po ako sa LBC branch po ninyo dito sa Obdullas Hotel, Dumaguete City..Magpapadala po sana ako ng kwintas kanina dun sa nasabing branch.Tinanong po ako ng agent kung ano daw po ipapadala ko..Ang sabi ko sa kanya na tunay na kwintas..Bigla nlng po nya akong sinagot na hindi na daw po sila tumatanggap ng tunay na alahas dahil daw marami ng incidente na nawala ang parcel ng alahas ilang branch..At may memo daw po na dumating.Tinanong ko siya kung kelan pa ba yang memo nyo?Sabi nya matagal na daw po.Kaya sinagot ko sya, kung matagal na bakit ngayon may natanggap ako na mga alahas galing sa supplier ko?Tsaka LBC ang official courier namin.Tapos sinabi nlng nya na bsta po pam hindi napo kami allowed.Kaya lumipat ako sa ibang branch..Pinadeclare ko nlng kaagad na fashion jewelry para lng mpadala..Inirisk ko nlng po.Ano po ba totoo?Pls I need an answer..Thanks

I Lindley Villegas Ignacio, I have s delivery that was apparently delivered last December 4 2017 with tracking number [protected]. Upon checking a certain Janina Liwanag received the package on my behalf. Just to state the circumstances, December 4 is a Monday, our branch/ office does not open Mondays, we have no employee/ representative that goes by the name Janina Liwanag. As confirm by the sender package was sent December 1 if the receiver intended to return it was supposed to be on your possession by now otherwise it was not returned at all. This package is VERY important to me and I have the right to demand why it was handed not to the RIGHTFUL consignee. I have already called your call center and until now I have not received any update. If I will not be given an acceptable reason for this mishap I will file this complaint to SEC and DTI to addressed my concern properly.

This is happened several times. The LBC branch in Visayas Avenue always closes before 7 o'clock and yet it was posted on their service hours that M-F 9:00-17:00. I arrived yesterday, 31 January 2018 at exactly 18:40 so I believe I still have 20 minutes left to pay my bills. Where is customer service here? Does this mean that they will cater transactions only at 18:00? or is it 18:30? Please ensure to post correct service hours.