LBC Express
Reviews and Complaints

Im complaining about my order from lazada which is CNC HAND GRIP courier LBC philippines which is my expected delivery is january 19, 2017...but the said courier said due to payment problem they cannot delivered the aforesaid package...because i was check it in the delivery status and it i found out that the said package was already at LBC MARAMAG BRANCH, MARAMAG, BUKIDNON. IT was 50 kilometers from my location.what should i do?

January 19, 2018 We tried to deliver your shipment but recipient is no longer present at the given address. Please get in touch with us through our official customer care channels.[protected] My package was not delivered to my house. They didn't even call me to ask where my house is. Ivan B . Pare [protected] Paradise Subdivision, Barangay City Heights, General Santos City

Dear LBC Team,

What happen with your delivery service why it takes so very long time to deliver the item which was forwarded to SF-ILOILO on 15th Jan.
We suppose to expect the item for my father's birthday but it was not deliver as we expect.
Date of Last Status Transaction status
January 15, 2018 Forwarded to sf - iloilo.
January 12, 2018 Arrived at cfs port area.
January 12, 2018 Forwarded to cfs port area.
January 11, 2018 Arrived at solutions crossdock alabang (qty: 1).

No one from lbc even went to my house to attempt delivery (shopee order), even though i myself went to school, there was always someone available at home to recieve the delivery but no one, and nothing arrived the whole day! Nobody asked for my money and I didn't pay because no parcel or pouch was delivered to me! LBC has already delivered to my address before and the package arrived just fine. But now there wasn't even an attempt to deliver and yet the delivery was declared pending because of no payment?

Yung product po na binili ko sa lazada hindi na dumating. Sabi sa tracking, "... the house was closed and no one was there..." Will deliver it next business day. So kinabukasan hinintay ko kaso wala parin. Tinignan ko sa tracker ganun parin yung lumabas. Eh hindi ako lumabas ng bahay kasi nga sabi "expect within the day". Paayos please. Madaming beses na akong nagpa LBC pero ngayon lang nangyari ito. Chineck ko yung address na nakalagay tama naman.

Tracking# [protected]
Sender: Shierose Aquino
Reciever: Jennifer Foster

- Bakit po ganun binibigay ng delivery man sa ibang tao ung padala? Dec. 16, 2017 ko po pinadala ang package ko within metro manila lng tapos ngaun ko lng nalaman sa ate ko na hndi raw nila kilala ang taong nag recieved ng padala ko.. Kailangan ko po ng feedback nyo LBC express ..asap

Thank u

I have order with tracking number [protected], order#[protected](lazada), until now hindi nadeliver, nauna pa ung order ko na late ko nang inorder, reason ng delivery lbc payment issue, person unknown, tamad yata ung tao nyo sa lbc mag deliver. May contact number naman ang customer tamad din kayong tumawag. Lbc pls lang disiplinahin nyo ung tao nyo. Pinablik ang order ko without informing me or calling me.

nong last January 11, 2018 nagtext ang lbc na magdedeliver sila samin with the track no. [protected] pero hangang ngayon wala parin nakakarating so i decided na itrack ito sa website nang lbc pero nalaman ko na dapat daw idedeliver na nila yung product kaya lang nagrefuse daw yung recipient kaya hindi nadeliver pero wala naman talaga. sana po ay madeliver na yung product na yon. thank you.

Hi good day Im Marlon Kong. May order po ako sa lazada c/o tracking number [protected].base sa tracking online 2 attempt nang nagdeliver ang lbc at nakalagay sa tracking details na ang item ko ay ibabalik sa Lzada warehouse. I tried to call LBC and they say reason of return to sender is refuse to accept.bakit ganoon ang service ni LBC ano po silbe ng CP number provided sa reciever kung di naman nagiinform ang LBC kung di mahanap ang address.at isa pa bakit refuse to accept.?kung wala naman nagpupunta sa aming bahay.hinihintay at inaabangan ko ang item ko pero mababalitaan ko refuse to accept kaya ibabalik sa sender.nagpunta ba talaga ang delivery o sadyang tinamad nang hanapin ang addres.sana maayos po ito

Your delivery man assigned here in ibabao, cuenca batangas ia very rude, our package always appear to be cancelled due to recepient not at home.. I even talked to that lbc guy and asked him if I have a package he said, wala. Tpos sasabhin nya recepient not at home.. Napaka bastos nyan. Tuwing magdedeliver dito yan samin walang galang at basta basta pumapasok sa bahay namin at lagi maramig beses narereturn ang package sa sender... Bastos tlga parang siga lagi pa may sigarilyo pag papasok sa bakuran namin.. Very unprofessional. Pati bill ng credit card ko from bpi never nakaratig thru lbc.. So disappointing

Iam Mabelle Aquino, from palo leyte and This is my order code no. [protected]
kindly track naman po asan na yung order ko? its been a week already, and actually may email skn about my product that they cannot delver due to unknown address etc.
FYI nag provided ako nang cp no. db?
so ano ba naman yung mag try silang mag call muna db? anong gamit nang phone no. na hinihingi nyo? so pano ngayon to?
pano madedeliver skn yung product na yun?
and to think na bayad na po yun!
nkakadissapoint huh

This has been my first time to try LBC as my shopee courier. But most of the time LBC delivers my aunt's package from sg. I'm a responsible customer and every day, I track my package. Whenever I see the "out for delivery" status, I cancel all my plans for that day just to make sure I will receive the package. "House closed" even If I stayed all day waiting for my package. But then, this happened 3 times. I am so disappointed! Your delivery boys we're so lazy. They didn't even bother texting me!

Hi! I would like to file a complaint for Balayan Batangas Branch delivery service. Napaka walang galang ng delivery person niyo dito sinisigawan ang customer over the phone, hnd marunong makipagusap ng maayos. Kahit ung address is fully described na hindi pa dn alam kung saan idedeliver ung parcel tapos siya pa ang galit. Napakawalang kwentang service.

My document was sent to me thru lbc last Jan. 4, 2018. I waited for over 4 days now and upon checking on your website, I found out that I was unknown at the address I gave. I was surprised as I didn't got any phone calls regarding the delivery. I thought they supposed to call the consignee if they can't find their exact location. I really need the document right now and it is in the delivery hub ready to be picked up. So my question is how am I supposed to pick up my document? Hoping for your fast response on this matter. Thank you!

Hi, I would like to file a complaint about your delivery boy from lbc cainta-marikina hub. Every time i had an order from shopee, or a delivery for my credit card, he always declare house closed even when he did not even attempt to go to our house, house closed is not possible because im always here to receive the package. Lbc tracking number [protected], [protected], [protected], [protected]. This is a habit that needs to be corrected. I went there to file a complaint and the said delivery boy has many complaints from other customers for the same issue, . I want this issue resolved.

Poor service LBC delivery ! 👎👎I'm so disappointed, this is the second time already they did this. The delivery man will only miscall you once and never even tried to text first or bother wait for thr customers reply. When you try to ask if they could atleast try to drop by the item, the delivery man will just say "I'm very busy i have to deliver to others", how about my order then?they did not even bother to text ahead that they will deliver the item already.😐😐

I ordered in Shopee and I keep on tracking my order.
My order was out for delivery on January 8. Later, the status changed to "RETURN TO ORIGIN" meaning they are returning my order to the seller! They haven't reach me through text that they are on their way to deliver my order. They didn't contact me! and now they will return it to the seller! I called Lbc, they requested me call again to give the reference number of my complaint in shopee. I called again and they want me to give the tracking number instead and not the reference number! My gosh! Hassle! My seller can't give me the tracking number because it's Quiapo's fiesta and unluckily they are located in Quiapo. Now my order is in transit going back to the seller! The voucher that I used in my order will be expired without getting benefit form it! I need my order to be delivered as soon as possible but nah!
Poor service!

So I've been waiting for my package from shopee, I havent received anything and now it's going back to the seller, they posted that it'll be out for delivery on 19:21 then 19:23 they say delivery failed no payment, I dont know how to contact LBC, my supplier contacted the LBC and fix this matter but They still posted in logistics tracking that it is now in transit back to the seller.

Why is my package left at the guard named sg bustamante in urban deca homes tipolo cebu city? why do lbc mail man authorized an unauthorized person to receive my package and not my recipient? its been days now that my package is somewhere down the round! and we wondered why my recipient still hasn't received any! dec28 when the package was delivered and so we thought its already on its way! if we did not track the package we wouldn't know that it was left by the guard down in deca homes, this is very frustrating because aside from the fact that this package is urgent that is why i sent it thru air cargo, we are also busy individuals who doesn't have enough time to track this day by day just so we my recipient could get it! i've been with you guys eversince and this is the first time ever happened. Annoyed and aggravated customer here! many inconvenience has caused along this line and many are being compromised by just leaving this package at the guard door! this is unacceptable lbc! now if this package is gone? how are you going to deal with this? fix this problem lbc!

fyi!
package details:
sender: ray kristoffer lasala
recipient: diana xandrea dusaran
tracking #: [protected]

It was last December 31, 2017 the item arrived as I monitored my item online but it was Sunday so they're close until January 2, 2018. On January 2, 2018, I went to the warehouse to pick up my item but the lady said it was not yet there and they will contact me. Just this January 5, 2018, I went to check on my items because not one phone call arrived on my phone and sad to say they already shipped out my item back to the sender which is my supplier last January 4, 2018 at 5 o'clock in the afternoon for the reason of their courier is that I cannot be reached out when they called. It is so impossible if they called me how many times and still I can't be reached, I was in town on that day and I have strong signal. We have small business and costumers are waiting for our products, because of this our costumers are discouraged. Please please improve the system, it just got worse. I'm referring to the Dumaguete City LBC Warehouse. Thank you.