LBC Express
Reviews and Complaints

I took advantage of a delivery from one city to another using the services of the said company. It took them 10 days for a next day delivery service that I paid good money with. Worst is everytime I tried to track my oackage there is no update on their site. So I need to make overseas call for 4 consecutive days and be the one to reach out on their shortcoming. On the last day that I am calling they assured me that it will be delivered the day after. BUT STILL IT DOESNT HAPPEN AND STILL NO UPDATE

I am writing this formal complaint against LBC Mundial corporation because on December 22, 2017 I send the money remittance thru LBC .Tracking no. [protected].recipient is Estela Martin.Estela did not receive the money.I want a full refund of $400.00 remitted.My name is Elvinia Avestro.address:101 Wellfleet Drive, Vallejo.Ca.94591.Phone no.[protected]

Your website tracking number is not working and your personnel is doing the same. They are lazy. I have a item bought at shoppee... shoppee's tracking said it is already received at digos...lbc digos insist that they dont still have the item because they havent opened their bags...they just tell us that they will just deliver it. I need to get the item at their ofs because i will be travelling.I dont like your deliver because last time when they deliver...they didnt contact me because they dont have a LOAD on their celphone...so i have to get it at their ofs. WTF... tell them to do their job...

Delivery of items is always posted with tag "unknown consignee" without even texting the recipient that they're already at the delivery address, they don't even bother to ask the residents of the area to look for the exact location of receiver to deliver the package they are just wasting the time, money and effort of both the sender and the receiver of the ordered items.

My tracking number is [protected] and I should have my package yesterday. However, it's already December 28 and there's no any sign of delivery. When I checked it, it said that there was a shipment issue. Please tell me what's happening. And what action must be needed to perform. If your hotline is [protected], it's busy. So I can't contact you. Are there any alternatives? Please tell me. Thank you and God bless.

Since nung 26 po na deliver yung package sa bahay kaso wala ako the the next business daw so dapat 27 nareceive ko na yung package yet wala pa sana dumating ngayon 28. Thanks. Need ko na yung package eto yung tracking number [protected]. Yet wala pang update po sa lbc tracking website sana po di man lang nagtext kasi kung may delivery nun buti pa yung lazada.

I would like to ask regarding with my ordered item from LAZADA w/ tracking no. [protected] that should be delivered last Dec. 26, 2017 but unfortunately according to your tracking site it says "We tried to deliver your shipment but recipient is unknown at the given address." And on your LBC aftership, the said parcel was delivered @ 11:30 p.m which in that case the consignee has already gone home because the buildings business hours is from 8:30 a.m - 5:30 p.m only. I would like to suggest that you deliver the said item on the said business hours of the consignee. And when will you deliver again the item.

Hoping to get your quickest response to my query.

Thank you and God bless.

P.S. attached below are the LBC aftership & LBC tracking details photo.

I would like to ask regarding my order with tracking number [protected], when will you again send it out for delivery, since according to the LBC tracking, it says that " you tried to deliver the shipment but the recipient is unknown at the given address. Please get in touch with you through your official customer care channels". While LBC tracking after ship shows that you tried to deliver the above-mentioned shipment 9:31 PM on December 22, 2017, and looking at the time the consignee is really not there because it is already 9:31 PM and the address of the consignee in that parcel for shipment/delivery is her office address but there is a guard in that office waiting anytime for that said delivery wherein the consignee left an exact amount of cash for payment in case you will deliver it anytime.

Moreover, I would like to re-iterate my question, when will you again send my parcel/order for delivery? As what I have said I instructed my staff and our office guard to receive the delivery and have it paid, since I left an exact amount of cash with them for the payment anytime you will deliver. And kindly do not send it out for delivery during night time.

Likewise, I would like to request your office to re-deliver my parcel at the address stated in that said parcel for shipment/delivery and kindly have it deliver on daytime (8:00 AM - 4:00 PM) weekdays excluding holiday, weekends and nighttime.

Hoping I could get a favorable answer for my query.

Thank you.

P.S. see attached imaged of LBC aftership and LBC tracking details.

i have a product to be delivered on dec 21st but i was not available so i have requested for pick up the next day. the delivery man called and i told him that i'll be able to pick up the package before 5pm but he insisted to have it delivered the next day because he has a delivery on the same venue so i agreed. the following day their office had a scheduled half day policy so he can only make deliveries until 12noon... he told me that he forgot my item because he has 80 deliveries but i was surprised that when i called, he told me that he will not deliver my item today. ang bastos nya... ganyan ba ang laht ng courier nyo? tinanong ko p xa kung anong balak nya sa item ko at pauilit ulit pa nyang cnbi" ako? anong balak ko sa item nyo? " " ako? " pinacancel ko na ung item ko because of his bad customer service... sobrang bastos. ilng beses n akong nagrerecve ng item from shoppee xa at xa ang nagdedeliver at bastos tlga xa... i want action on this... you cannot expect to have your business running with this kind of personnel . tracking number 05383229yanc

I want to file a complain for the staff of LBC in SM puerto princesa. I went to their shop yesterday around 5pm and send a Globe Lte wifi to manila, they told me that my friend in manila can pick it today. They ask me on what exact location I want to send that. I told them that I dont have yet an Idea because I cant contact my friend that time but since my friend was at ortigas, I ask them if they do have an Lbc branch inside the robinson ortigas, but they dont know also. (what?) They told me that just pick it at Lbc delivery hub in ortigas. Now my friend went to Lbc in robinson to check where he can claim the item but they answered him that they dont know. This is LACK of knowledge or Mis-information. They also told him that it might still in palawan! And they will resume operation in thursday! My friend will stay in manila for just 1week and he cant use the wifi! My name is Mary Grace tolentino.

Hi good evening i have 3 parcels that should be delivered in LBC Albay but according to the shopee my address is incorrect how can i get those parcel? According to the shopee and also in the lbc tracking 1 of the 3 parcels are being returned to the person where my parcel come from... I can't locate where are my parcels now... Kindly help me for this thank you and God bless.

Please sent my 3 parcels to this address Rizal St, Barangay 17 Ilawod LBC Albay branch, Old Albay District, Legazpi City, 4500 Albay This is the right address po kindly help me please... You can contact me for more information ([protected])

I called Sir Ian thru his cellphone. He just get the tracking number of my order in Shopee then I ask for follow up and update.. But there was no update for 5 hours of waiting. I think the real problem is the courier itself. Very poor service from LBC. The last status of my order is
"Delivery failed. POSTED STATUS : REQUEST TO POSTPONE DELIVERY SIR ROD BAHIO" Here is the tracking number: [protected]-YVBT. Please help me with this.. I expected the product delivery today (Dec 22, 2017)

Hi, I just want to complain about my refund at LAZADA.

I ordered an item at LAZADA and it was delivered to me last December 2, 2017. I decided to return it because it was defective. The process of returning was fine. But the process of getting my refund is so frustrating. I waited for the email of LAZADA for my remittance number and by the time that they emailed me, I immediately went to LBC Prince Mall Baybay, Leyte Branch to get my refund/money. Monday, Dec 18, 2017 9:30 AM I went to the branch and the teller named Kate B. Hinlog told me that I need to indicate the Order number because they are going to email it and wait for the approval. Since I forgot the Order number of the item I decided to be back there in the afternoon at 5:20 PM and give the Order number to the teller. After giving it to the teller, she said that she cannot get the refund now because she will email it and wait for the approval. So, on Tuesday Dec. 19 at 5:10 P.M, I went to the branch and asked if I can get my refund. She said that it was already approved but unfortunately they're OFFLINE and cannot process to pay out my money. She said that just come back tomorrow, Dec. 20, 2017. On that day, Dec. 20 I decided not to go there because I had an important thing to do that day. Yesterday, Dec. 21, I went to LBC Prince Baybay Branch AGAIN at 5:25 PM but unfortunately it was OFFLINE again. So, I decided to got the main branch in Baybay and did not get my refund AGAIN because the teller at the Main Branch said that they still have to email my order number because it appeared on their system that it's still not approved. So, I was shocked because the teller at Prince Mall Branch said that it was approved and ready to pay out. And they told me that I just have to wait for their text message if the money is already ready to pay out.

Question:
Why is your branch here in Baybay Leyte, always offline in the afternoon? Maybe you should change your internet provider so that your customers will not be hassled in getting their remittances.

P.S: not good customer service

Tracking number [protected]
I am writing a complain letter to lbc because of poor system.I send a lot of boxes from you but this is the first time my box was pending at Singapore from nov9 until nov29. I send a small box for my family earlier for them to be able to receive before Christmas time all my children's cloth was there.but I'm so up set bec until now o don't know where my box is?

i ordered from shopee, i think that was on december 6 and then get the notification on my shopee app that it has been processed on december 11, and it has been forwarded to dumaguete delivery hub. i was supposed to get the item by december 16, but extended the guarantee till december 19. now i thought that there are just delays due to the weather condition. And my friend told me that LBC will just text or call that the item is ready for pick or whatever. but i was not contented, i checked on google on how to track orders but unable to do coz i dont have the tracking number. but to my eagerness i was able to get the tracking number. to my surprice. from december 14-19 it shows that the "item is ready for deliery and expect for pick". but i have not receive anything, any text, call or email.. by december 20, i read that "they tried to delier the shipment but receipient refused to received"... IM LIKE HOW WOULD I REFUSED THE ORDER IF THERES NO ITEM AT ALL? NO ONE INFORMED ME ANYTHING ABOUT GOING TO OUR ADRESS... NO CALLS, NO TEXT, NO EMAILS... I AM NOT SO HAPPY WITH THIS. I AM WORKING AND I DONT HAVE THAT MUCH TIME TO FIGURE OUT WHATS GOING ON AND WHERE THE HELL IS MY ORDER.. ATLEAST NOTIFY ME OR SOMETHING. RIGHT?

Goood day,
I wanted to complain on your employee on both branches here in kabankalan city, I experienced the slow service of your employees, on the first branch located in front of lopues, the employee that time was a girl and an older boy, the girl is having problems with I think logging in because she's trying borrow something she called an icard? I think, she really stucked a long time with that icard of hers that she was not able to serve their other customers, all she do is pressing her keyboard again again and again until such time that their customers are already getting crowded inside, can't she leave that a minute and get another transaction? She should learn how to multi task, couldn't she continue other work if she have problems logging in with her icard?
I also experienced that on your branch located inside the gaisano kabankalan, I told the girl that i'm going to pay and she gave me a payment paper to fill up it just took me a minute to fill it up but she suddenly left me and I saw her doing something at the back, isn't it disrespectfull to left the customer with unfinished transaction? If she want to leave she could just say excuse, inform the customer that you will do something at the back, she keep me wating for a long time and i'm in a hurry that time when I handed her the money she other girl said that she don't have a change?! And ask me for smaller bills, told me to just comeback if I already have exact amount to pay! In the almost half day that your open you still have no bills? It is not our problem anymore, I also a cashier but its not our habit to refuse a customers payment just because you no change! Its illegal! No matter how small amount the customer had to pay if the customer have a bigger bills than what she/he need to pay we don't refuse it. You should always ready bills and coins with your cash fund... It really pissed me of!

I had parcels I ordered from Shopee but I never received the items since your delivery guys were unable to locate my address. Other courriers, can deliver my order in no time. Three of my orders were cancelled due to this and I needed to re-order it for the fourth time. I am still waiting for my delivery to arrive today. You may contact me at [protected]. I will gladly cooperate just for me to receive my order today.
Thanks.

i ordered 3x at shopee, and all of my orders was cancelled because they didnt deliver it to me directly. when i monitoring my parcel, i saw that i refuse my parcel. they didn't send me a message or email me. they just decided not deliver it.why is this happening. it supposed to be deliver on december 11, 2017. and i am patiently waiting for it until now but they didn't deliver it to me.

Dec 19, I have missed a call from lbc rider. Later I texted him to deliver it the next day. I have received no reply until now, and he is not answering my calls. Later when I checked your tracking page it is stated that I have refused to accept the package. You can contact me in this digits: [protected]
Will my package be delivered?
What is my asssurance?

Good evening,

We purchased airline tickets September 25, 2017 in the amount of $2, 706 in cash. Departure was November 26, 2017 and we were to return February 25, 2018. Due to a medical necessity, our trip had to be cancelled. Geraldine Rapacon was hospitalized October 23, 2017- October 26, 2017. Then had surgery November 27, 2017 and was discharged December 6, 2017. October 27th we had informed LBC branch that we were unable to fly out as scheduled due to the advice of the surgeons. On November 15, 2017 we received a call from Andre from LBC, the Salinas branch, he said that a refund check of $1, 323 would be refunded. We had faxed the doctors certification of illness of Geraldine Rapacon. Also, We are asking that the refund for Gail Rapacon should also be refunded as she is the primary care giver for her husband Geraldine Rapacon. Numerous attempts to contact the office have been made. And I talked to Bernadette. The last talk I had with Bernadette, I was referred to Lynn Medina to further my concern. Also, an email was sent and no response was given. I am extremely disappointed in the service I have been provided with LBC.
Please consider refunding the full amount of the other fair or at least a credit for future travel.

Thank you for your time.
My phone number is [protected]