LBC Express
Reviews and Complaints

I sent a package to my brother for his children's christmas party on december 9, 2017 (Usa date) thru lbc mundial corp. The christmas party would be on the 20th of december (Phil. Date). I asked the staff at that location if my package would be there before the 20th (Phil. Date) just to make sure that I will not be paying so much freight then will not be there on time. But the staff of lbc mundial corp. - carson branch assured me that it will be there and the most late possible delivery would be 18th of december 2017, having that assurance I sent the package but until now 19th december 2017 (Usa date) no package was delivered despite the effort of my brother's follow-up. So I am filing this complaint against lbc mundial corp. For breach of contract / late delivery. Because of this incident my nieces and nephews who were all expecting to have their costume for their christmas party were devastated and felt deprived of their children's right to have fun on this occasion.

Good day!

I would like to complain about an LBC CEBU driver bearing the number [protected]. Yesterday, my shopee delivery had arrived in Cebu and he contacted me. Good thing, I was home. I replied that I would be waiting at Upper Sitio Kawayan gym for that was our landmark and is always my landmark when I order online thru LBC. He replied that he was at TB Pavilion. This, I kindly asked him to go to Upper Kawayan gym. He informed me okay. I went out and waited there for 15 mins. He was not there. I contacted him again. He replied that he went to another area. So, I nformed that tomorrow was possible. Suddenly, he sent a message that he went again at our gym. So, I went our for the second time. Again, he was not there.

Today, I accidentally forgot to lead my payment to my mom. Thus, I contacted him if possible tomorrow which is Dec. 20. He replied that it would be an rts. So, I asked him that I am able to go to LBC branch to get my order. He did not reply. There would not have been a problem, if he had really arrived at our place on Dec 18. I still have our conversations. So, how can I get my item? I badly need it.

I just want to complain about sa product na binili ko sa lazada. I'll grab na opportunity na mabili ang product na yun kasi nag-sale sya, pero sa kasamaang palad hindi po sya denilever ng lbc calero calapan city branch dito sa oriental mindoro..expected ko po na dec.14-20 sya dadating pero nung chineck ko sya sa lbc tracking nalaman ko na lang na binalik na nila sa lazada warehouse..please sana maaksyonan po. Thank you.

Today is already 1 week since the box was transferred to QC hub but till now there is still no update as to when it will be delivered.

If there is an issue in your warehouse / delivery, kindly update all your customers / clients cause it is our right & your duty to do so.

We are a regular customer but with this incident we will be forced to look for other logistics / courier that can meet their deadlines or commitment in delivering our packages on time.

We were informed that we can expect delivery within 38 days but it is way past your committed date so please try to check your system, maybe that is not applicable anymore. You may need more manpower or remove 1 or two that you think is a liability to the company.

Hi. I would like to know where is the parcel that I shipped from fastrack. The said item was forwarded to lbc last dec.12 2017 from fastrack and until now my customer did not received it yet. I tracked the parcel that lbc provided but no result found. I hope it will have a resolution as soon as possible because my customer is already complaining, and I really don't what to do about it.

Good day LBC Express Team,

I would like to report an incident about one of your branches here in Cebu City, particularly in IT Park, Lahug Cebu City branch.

On December 17, 2017, Sunday around 5:06 PM we went to this branch mentioned above, to deliver a package (one unit of cellphone) to Silay City, Negros Occ. I talked to one employee named Hans Walter Romero who currently the only one on duty. He told me that he can't get online and that he can't help me until he has internet connection. I said to him, "I am willing to wait". Hearing that from me, he told me that it will be impossible to have internet connection in less than an hour and he will closing at 6pm. I still insist to wait because it is the closest LBC branch from where I am.

It has been 5:38 PM waiting and he finally told me to go to different branch in JY Cebu City. So I asked him " Does it makes any difference if I go there since you guys are offline?". No maam, because we are running with PLDT server while in JY they are using globe server. Besides they are still open up until 9 PM while I will be closing at 6 PM and it's almost 6 PM now.", he replied.

While waiting I have seen him declining 2 customers who supposed to deliver packages too at that time. I asked him if how much will it cost me to deliver the one unit of cellphone and if I will go to different branch will I still have the same fee for the shipping?". He said, " It will only cost you 120 php and yes it will be the same shipping charge. Hearing that from him, I decided to go the to different branch in JY.

In JY branch I was told that it will cost me 200 and not 120 php and I was informed as well that they should be able to do packages transaction even if the're offline, except for money transaction.

I was upset and disappointed thinking that I waited for more than half an hour and transfer to different branch only to find out he (Hans Walter Romero) could have help me send my package even if he was offline.

I am hoping that there is a disciplinary action to this kind of treatment that we get from one of your employee. We don't know if he's been doing this for quit awhile now.

I would appreciate if you will give me some feedback of this incident.

Respectfully,
Jessah Q. Baes
Customer

I was expecting a package last Dec.15 but wala nadating, i checked it sa tracking sabi naka out n for delivery ng dec.16 at exact 1:26 pm tpos 1:34 pm lang declared ng misrouted samantalang ilang beses na ako nagpapahatid sa area namin ngayon sila nag ganyan kung krlan kailangang kailanagan n yan...pag ba ako na delay din sa mga may ari nyan pwede ko b sila panagutin dyan?i called up this morning kinuha nila trackingbno.ng masabi bgla binaba ang phone at di na sumagot? Hindi nla talaga dibeliver yan at nlgyan n lang ng report n misrouted.ayusin sana nila dhil pag ganyan kasuhan ko sila.thanks

Nilagay ko po yung tamang address ng lbc malapit dito sa'min pero nung chineck ko na po thru tracking number ng padala ko it showed na it was forwarded to the shipper because of shipment issue. I was expecting my package since last week. Can I just schedule the shipment? I badly need it na po kasi. Thank you, sana po mapansin nyo itong message ko. Hoping for your response.

Hi I would like to ask the reason why my package was not delivered yesterday. I check it thru LBC tracking number and it shows that their is a shipment issue. I would like to know the reason why and would like to expadite it as soon as possible.

You can contact me on my cellphone number for quick updates and also I sent attachment below with all the details of this transaction.

Your quick response is highly appreciated.

I've been tracking my card since last week and the first attempt was a failure because the address couldn't be found?! The second time was also a failure. Please fix your delivery system and effortly search the address, this all happened because the delivery was a failure. I've already given the full address, so why didn't it arrive? I also went to LBC to validate what was happening but I was just replied with "I'm sorry, our Delivery System didn't find the address/house. The shipping will go back to the shipper." I hope you'll fix this. Thank you.

Bakit po ganon parang na stuck sa WEST HUB yung dalawang item ko from shopee? Mag dadalawang linggo na. From Metro Manila lang din naman ako at ang item na nakuha Ko. Saka may nauna naman akong item na naideliver on time.

Nag pang abot pa tuloy yung dalawang item ko. Ano ba yan? Kailangan ko pa naman yang yung item na yun today. Pambihira!

Badtrip!

It states on your page that, there is a shipment issue.
this is the message, "Your shipment was not delivered due to payment issues during delivery. Please get in touch with us through our official customer care channels."
ano po ibig sabihin nyan? di na maidedeliver yung item sakin? payment issue nakalagay pero binayaran ko na yun kaagad. ito tracking number [protected]
paki clear naman po kung bakit ganyan. hinihintay ko na po dumating yung item ko. salamat po.

I order my items nov. 30 and ship out dec. 4. It was encoded at yakal by dec. 5. But until now there is no new update about my parcel. No parcel insight. Please locate my parcel. I hope lbc would give an action to this. I feel so unsafe because until now my parcel is not been delivered since last week. Pleaseeeee please! Be responsible I pay correctly and on time please deliver it on time too! 😡

I track my parcels through your website and hotline but still my parcels were stucked since Dec.5..I'm wondering why are you not able to deliver it until now.Don't give me the excuse of fully loaded deliveries due to the holiday season because you are in that industry long ago and you must know how to handle it hassle free.Maybe you dont deserve to be "HARI NG PADALA" kundi "HARI NG SABLAY". I'm sorry but that's what i feel right now.

It states on your page that, there is a shipment issue. I ordered it on Lazada last December 6, 2017 the item is a Clifton CUK-S1e Concert Ukelele with Eliot Lemi Pickups and Free Accessory Set. The expected delivery is from 9th to 15th of December. I'm expecting it so much but it wasn't delivered yet. Tomorrow will be the Final date as the delivery states. I'd hope it will be delivered. Last time it was an early delivery but this time, its a lot of wait. Thank you.

Hi. I would like to know where is my parcel is. The said item was forwarded to lbc last dec.6, 2017 from fastrack and until now i did not received it yet. I track the parcel that was dropped but your page is not working or i dont know if why is that. So i could not see where is it now. Im still waiting though but im not so sure anymore if its gonna be delivered to me or not. Its so dissapointing. [protected] thats my tracking number by the way.

I've dropped this parcel on Dec. 7, 2017 and delivered to angeles-mabalacat hub on Dec. 8, 2017 but until now the tracking still not updating and it seems that they didn't to deliver the item. My customer is complaining everyday because she really need this item. This is very frustrating because we are in the same city. It should only take 1-3 days. Here's the tracking number [protected].

Im expecting my delivery yesterday, I tracked it, when it was arrived 1am at cabanatuan delivery hub, it didnt move all day, im expecting it to be at pick up place yesterday afternoon, until now I tracked the number, it still on cabanatuan delivery hub. It should have been forwarded to my pick up branch located at zaragoza, nueva ecija. Very very slow service.

The shipment from an online shop that was shipped from December 8 still wasn't delivered to us. I tracked the package and it stated an issue. The shop said that the item would be received at December 11 or 12. Still it is not here. It stated forwarded and arrived to NARRA. I would like to clarify it, because it should be Virac, is the package sended to other place?

What happen? How come this would happen ...? On your tracking parcel on december 9 said expect delivery within the day then it couldn't happen theres no more delivery..the next day i went to lbc moalboal then they said ill wait for their text then it couldn't happen again ..then december 13 i track this morning and i found out shipment issue ..why?