LBC Express
Reviews and Complaints

The box has cuts on the side where you can pick through inside and get things.. On the upper part of the box, theres a portion where theres tape on it, lbc tape! The delivery boy told us that it is insured by the way so check the receipt... And the deal abroad was it should be picked up on the branch not delivered! The delivery boy insisted that it should be received because it is already delivered to us.. So we wont bother to pick it up on their store.

PERISHABLE! My items have been shipped last sep 14 and supposed to be delivered by sep 15! Waited until 11pm of sep 15 but it wasnt delivered. Called your hotline sep 16 morning and gets me more frustrated when your agent dropped the call. Maybe because im so pissed and she cant answer how your good company cant deliver my items on time! Now, accg to your tracker they tried delivering it but Im unknown at the address given? B*ll[censored]! That is the main reason why I gave my contact number, the name of my landlady for your easier tracking! And yet, you couldnt even call or perhaps send a single message that youre already at the area!

Paki check naman po ng tracking number na to [protected] sept 9, 2017 ko pa po yan inorder .. Sept 16, 2017 na po wala parin please naman laging ganito wala na po bang iaayos service nyo.. Sana po madeliver na ngayon .. Nagbabayad naman kami ng maayos sana ayusin nyo din. Tapos nakalagay pa sa status nyo sa website " payment issue during deliver" hindi nyo 0a nga na dedeliver eh.

Pinadala ko po ng maayos walang basag walang sira ang speedometer sa lbc pinadoble ko pa po ng balot khit ng abono na ako para lang maiwasang mabasag pero pagdating po sa buyer ko pag bukas nya po basag na ang lens o salamin ng speedometer nag kakahala po ang speedometer na binebta ko sa halagang P700 kay RONALD PEREZ na nkatira sa 23 NICOLAS ST NIOGAN NIUGA, MALABON CITY, METRO MANILA

My name is Ricky sabalza jr.
Ako ay nag complain Dahil sa pinadala kong muffler ay nag ka issue or damage.
Ung pinadala kong muffler ay hndi nka box naka plastic lang at binalot ng tape.
Nung pick up na sya ng pinadalhan ko nagulat siya at my yupi na sa Dulo. Ayaw ng tangapin at gusto nalang Bayaran yung value nung nasirang muffler. At bibili nalng ng Bago.

Tracking # [protected] sabi sa tracking my item was not delivered because of payment issue eh updated ako when tracking my orders at lazada.ph. yung item is expected to be delivered kahapon pero walang komontak na courier sa akin. Please i need the item. Ready naman ang payment ko what happened Iba zambales LBC Hub. I need the item. Please update your courier

Nag order ako ng 32gb na sd card nung September 9, 2017. Ang expected day ng delivery ko ay September 17 pa pero bakit Failed ang Delivery Status(NON DELIVERY)? Wala namang kumontak sakin na taga LBC kung kailan dadating ang package ko tapos biglang nag failed? Gusto ko malaman kung anong nangyari kasi everyday ako nagchecheck ng logistics para matrack kung ano na ang nangyayari sa delivery. Wala namang dumadating na delivery boy sa bahay namin para masabing kaya nagfailed ang delivery eh dahil sa wala ako sa bahay and isa pa walang nagnonotify sa akin kung dadating na ba ang package dahil nga sep 17 pa ang expected day ng delivery. Gawan niyo naman ng paraan to LBC! NGAYON KO LANG NAEXPERIENCE NA GANITO YUNG NANGYARI SA INORDER KO! KUNG ALAM KO LANG DI NA SANA AKO NAGORDER! Ito yung tracking number ko [protected]-XJUV.

Good evening, nag padala ako sa lbc nung Sept 12. Then nakalagay is unknown daw recipient sa given na address. Pano siya mac-claim ng kukuha? It is a document for requirement sa UST, ask ko lang if pano makukuha or saan? Sa condo kasi yun and tinanong ng receiver sa guard wala naman daw dinedeliver yung lbc dun. Due date na kasi tomorrow. Thanks! Reply po asap.

Monday out for delivery, we waited the whole day per walang dumating, understood na may bagyo, possible reason kaso bakit sa online tracking ang reason is the receiver was absent in the address given. sinungaling!
Yesterday nag message ylit any Lbc na expect your shipment today. Nag message din ako sa Fb page ng Lbc at night rate ko ng 1star na dapat nga negative kasi daming complaint. Sabi nung costumer service name Ada, kindly anticipate our courrier. Inabot kani ng 8Pm sa kalsada walang anino ng Lbc na dumating. 2nd order ko say Shopee Lbc lang and palpak mag deliver.
Paki check Naman. Sa lahat ng courrier LBC lang ang Hindi nakikipag communicate sa costumer.
Your ordered item w/ Ref#[protected] will be delivered today.
Ganyan lagi ang text ng Lbc
Ayusin sana serbisyo. Ginto pa Naman and charges nyo!

Good day, I AM complaining about the fishing rod I sent ti my friend last Sept. 5 2017. When he received my packaged the fishing rod tip was broken and the handle was cracked. I put the fishing rod inside a pvc pipe so that damage would be impossible to happen. Unfortunately when my friend receive the package the next day he discovered that it's already broken. The tracking # is161797822040
My contact # is [protected]
Email: [protected]@yahoo.com
Pls. Do something about it since I AM a regular customer of you're company. Thanks

I have an item that I did not recieved yet (Ref#[protected]), I was expecting to recieved it last week but I was not able to get it because, I was not able to pick up the phone it was silent, I didnt know lbc delivery man already calling, so I just request it to be redeliver by monday cuz I know there is no office by sunday, but last monday I was able to recieved a txt from delivery man, he told me that he is not able to deliver the item because he was sick, to im expecting to recieved it by tuesday, I txt the delivery man, he told me that the item will deliver by other delivery man but the other delivery man will not able to deliver it because the other delivery man was absent, so I called the lbc line to ask to redeliver the item and call me not txt me, then someone texted me like 5pm in the afternoon, but I was able to read and reply by 6:12pm because I was sleeping, I thought the delivery man will not deliver the item because it is already night, so I start to prepare for work because I have a duty by 9pm (Call center agent), so when I checked my phone by 8:15pm something I was able to read a txt it was received 7pm the message is like this "by 60sec i'll be there wait for me outside", I told the redelivery man on txt that why he did not called I was not able to read the txt right away because im not infront of my phone all the time, the delivery man did not reply, so I called today to redeliver the item which is wednesday but no one was able to call or txt that they will deliver the item, i'am so disappointed! Please redeliver the item.. Don't just text! Please call me [protected]., because i'm not facing my phone all the time..

The parcel that I'm since yesterday haven't arrived. Naintindihan ko naman yung kapon kasi malakas ang ulan at madaming nabaha. Pero sana naman pag sinabi nyong madedeliver within the day ( today Sept. 13 ) ideliver nyo. Kanina pang 8 28 am naka out for delivery yung dalawang parcel na hinihintay ko . mag 7 pm na which is cut-off nyo na wala padin. Have some manners naman sana to call your clients kung di makakarating para di naghihintay sa wala. Yung parcel na yun gagamitin mamayang madaling araw. Umayos kayo lbc.

Hi Good day po pwedi po ba e delivered nalang Yung parcel ko dito sa Tanay Town center dito po rizal?
Ito po yung tracking number [protected]
Dyan po Kasi dumating sa Rizal eeh..kung pwedi po sana pa dilever ko nalang dito tanay please po :( Sana po masagot nyo po aking hunting at sana po madilever nyo po dito sa Tanay Town center..
Please po Maam and Sir

When will be the arrival of these items with the tracking number of [protected] and [protected] under Mimosa Delfin. I was tracking it, at sabi kahapon ready for delivery na it's LBC PASAY DELIVERY HUB e walang dumating na package kahapon. 8 understand naman kasi baka dahil sa lakas ng ulan, kaso when i checked or track it again today it says that shipment issue. Dapat kayo ang tumawag sa mga clients kung anong problema. Para alam ang sasabihin namin sa mga magre-receive dapat ng delivery. This vpouch are watches. I need a feedback today because my client is asking about her package. Thank you!

I went to their branch in Gasak Malabon on Thursday expecting it will be delivered on the next day or Saturday. The souvenirs ( package inclusions) were needed last Sunday, September 10, 2017 but it never came. I called the customer service on Monday since I thought it was useless to call on a Sunday. The customer service representative told me it was undelivered because they lack of people to deliver the package in that area and the volume of deliveries is not enough. Make it short, THEY NEVER ATTEMPTED TO DELIVER MY PACKAGE AT ALL! The CSR told me she will note that the package was needed on a Sunday and that she will make sure it is delivered after lunch on the same day ( MONDAY). Tuesday came and nothing arrived. I called the center again and the CSR who answered my call confirmed that it still UNDELIVERED and that if I file a complaint, they are only liable for the amount I paid for their service and not with the damages they caused! As clearly stated in their agreement, they are refunding payments for delayed deliveries but my case again is UNDELIVERED. And I asked them what am I supposed to do, they told me to call them again or wait until further advise from the company. AND I NEVER RECEIVED A CALL.

I hope these companies understand the damages it caused me. Had I known they will not deliver it at all, I never would have trusted them.

I checked my tracking order. Here's the tracking number of my order [protected] and it says that LBC couldn't locate my address but I'm pretty sure that I put my real and complete address in my order form. LBC texted me that my order will be delivered today but I am so disappointed knowing that they couldn't find my location but how come? Pls do some action

today i was about to receive a parcel then this msg came..is this how your people msg someone who can pick up phones because of work?..by the way the call was just 3times. i called this man and yes he hid shout at me saying its not hes fault that i was working..

this happens in cagayan de oro city i hope to get a response. next time i hope u get professional people..this is insulting ..i am very disappointed.

I had sent LBC Express [protected] with only SIM card in it on Saturday 9/9/2017 at 3pm to be delivered to Sampalok Manila from LBC SM Southmall, I was told it will be received by Monday​ afternoon. Tracking says it arrived to Espana Delivery Hub at 8am Monday 11/Sept/2017, what is wrong with LBC? This SIM card is very important to the consignee who's a student. If it is lost please tell me so I can cancel the SIM connection asap. There are a lot of couriers and this is a very big mistake.

Please explain this unacceptable delay and incompetence.

Loi

The delivery for tracking number [protected] was scheduled yesterday (september 11) but until now (september 12) it's still not here and it directed me to contact LBC through its customer care channels. I badly need the order since it is needed for a school project with its due date fast approaching. Please e-mail me at [protected]@yahoo.com for updates

This is my tracking # [protected]
I was expecting my delivery to arrive yesterday.. Pero wala akong natanggap.. Wala ring tumawag o nag text kung nasan na ung package ko.. Ano po ang nangyari? Kelan ko matatanggap ang package ko? Pafollow up po... Paki contact na lang po ako.. Kung madedeliver ba ngayon o hindi .. Kung d talaga kaya ideliver.. I-Pick-up ko na lang sa LBC baclaran LRT. Please contact me.