LBC Express
Reviews and Complaints

This is re my order with tracking no [protected].

Ordered this on april 10. Merchant told me that I would get it on april 11. Until now, this is still undelivered.

Lbc reported on apr 11 'we tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us through our official customer care channels.'

Why can't the courier call or text the customer if they can't find the place.? Others are doing it including fedex and just recently grab express.

This is extremely disappointing. Please give me a status.

[protected] is my tracking number. I recieved an update today that my product is ready to be shipped and I should expect it within today but it sent me another update that it was requested that the delivery to be postponed.

It says "We tried to deliver your shipment but there was a request to postpone the delivery. Please get in touch with us through our official customer care channels."

[protected] is my tracking number. I've been waiting for a whole week. My item is from lazada. The item will be deliverd by april 7, i've waited on april 7, 2017. After a while, the notif I get is "shipment is with concern. Please get in touch with us through our official customer care channels." i've waited and no one came, then the notif I get is shipment is with concern? Please review my item.

Tracking shows ' the recepient is not available kn the given address' we were just waiting for the package the whole day didnt even come to work for that package but yet when we call customer service they said that they ask someone if they know the person . Of course no one will know we're not from here we are just renting as what ive said not all people living in cebu are from cebu you guys should know that the contact info was given to you for you guys to contact us if you cant locate our address ..

The item is on its way back to the seller wothout an attenpt to deliver i am so frustrated with LBC tried to contact customer service to redeliver but still nothing happened will tell all the people that LBC sucks do not use LBC please do something before retirning the item .. i want my package!

Ive been waiting for my order from lazada that supposedly be delivered by lbc today tracking number [protected] but when I notify for my order lbc said we tried to delivered your shipment but ther was a request to postpone the delivery please get in touch with us through our official costumer care. But I did not postpone my order pls do anything to delivered my order before holiday I need it now.

I've been waiting for my order from lazada that supposedly be delivered by LBC but when I notify for my order LBC said that ' We tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us through our official customer care channels.' the tracking number is [protected]..pls let me know if I can pick up the item on LBC legaspi or tabaco branch.

Melissa Barsaga Bon
Purok 5 Hindi Bacacay Albay
[protected]

we've been waiting for my order at Kimstore with the track number [protected] and we still haven't received it yet. I tried tracking it but the page said "We tried to deliver your shipment but recipient's address cannot be located. Please get in touch with us through our official customer care channels." Address is complete, contact number are in there too, including my email.

This is not actually a complaint It's just quite disappointing. You can just contact us for that, if you don't get the directions right. It happened before, but at least the delivery guy managed to contact me and made me go to one of their drop off points to get my package. I need a response for this one.

Pls stop giving us false information! Been waiting for my package for the whole day till 10pm because ths is a rush shipping they are suppose to deliver today. But when I checked lcb website for the tracking it shows we tried to deliver your shipment but house was closed and no one was there. Wag nmn kayo gnyan kasi kung hindi nyo kaya ideliver pls wag nyo sbhn parang kasalanan pa namin na ksalanan nmn ng company nyo! Wag kyo sinungaling na walang tao s bhay namin kasi morning palng inaantay ko na package.

Dear LBC,

Am waiting for my parcel supposedly for delivery last 4/1, unfortunately i've checked your website for the status of my tracking and it says "We tried to deliver your shipment but office was closed. LBC will deliver the next business day". I was actually surprised coz am at the office the whole day and no one from LBC came in. You representative should have called me to check if there's really no one in the office to received the item. Btw, I called your hotline on 4/1 around 4:30pm and the cust. service told me that it will be delivered on Monday 4/3. I called up earlier to follow-up status but then again your representative says that they don't have update regarding the parcel. She just advised me to call again or wait for the delivery but no commitment if when it will be delivered. Can anyone help me track the status of my parcel please.

i'm always pleased with your services except from this day April 1, 2017, at your branch in forteleza building, governors drive, silang, cavite, at around 4:45pm. i asked this employee named gemlene labajo if they already have available lazada refund/remittance, she replied rudely then went at their lounge area then came back at her desk typing something, while im in front of her waiting for her to attend to my transaction, since im the only customer in front of her i waited for 5mins thought that she have to finished what she was doing. then finally she approached me and passed my form to her co worker whose busy attending to other customer.(there are only 2 costumer including myself).then i finally sat in waiting area but overheard the other employee said"Naasar ka ba dun kya pinasa mo". wow what did i do to make her acted like that. and by the way is this the way you treat your costumer? you have to finished whatever you are typing to attend to their needs and let them wait for so long?and by the way she spoke rudely on customer, is this your new way of attending for customer's transaction? i hope you can do something on this matter. i'm very disappointed i thought all your employees are polite and have a nice customer service.

tracking number [protected]

march 17, 2017 p released s dfa sm manila

until now wla pdin passport ko

anong klaseng service meron kayo

tapos s website nyo delivered n at ako p mismo nka received ano to lokohan

tapos ng complain ako s abc sterling meycauayan branch sabi n RTS n

panong RTS n incomplete address me contact number nman ako nka specify dun s documents bkit wla man lng text or call kung nde makita ng courrier nyo

tinamad mghanap courrier nyo kaya nde nya deliver at RTS nya

nde pde wla diciplinary action gagagwin s courrier nyo sinisera nya reputasyon ng LBC dahil s katamaran nya mgdeliver

ngayon april 1, 2017 n wla pdin ang passport ko ano n nanyari ?

dahil s experience ko s LBC n to never n ako mg avail s service at sa mga kaibigan at relatives ko ipapaalam ko gano k bulok ang sistema nyo

I was very stress and to think that two i phone 4 black and white with box are missing. From canada. How could they do open the box with out damaging it. How could i g back that items, i should realy listen to my friend that LBC are not good doing theyre service. I was worried to the person who sent the box of how did he felt it. His effort to send the priceless. Whay such people can do that.

I am frustrated sa service tlaga ninyo, ang tagal nang na ship ang mga parcels na yan pero wala aqng natatangap kahit isa, anu ba kayo nakakadismaya naman, chineck ko ang status nang parcels out for delivery lng palage bkit hindi niya mahatid dito sa bahay, eh nanadito lng nmn aq palagi naghihintay lang pala aq palagi sa wala!.nakakainis na talaga..grabe nmn kahit isa wala tlagang dumating!hay naku ayusin nyo nmn service ninyo..my goodness!

Tracking number [protected], pick up date March 22 2017 doha qatar and received philippines 30 march 2017, upon received lbc box broken with almost items missing such as :
total 3 jordan shoes (price 529 qatar riyal each)
total 3 bag herschel l(price 200 qatar riyal each)
1 berkenstock slipper (price300 qatar riyal)
total 14 bath and body lotion (18 qatar riyal each)

It took me 35 minutes waiting time considering there were only 3 customers including me. I think the attendant was purposely delaying the transaction. Do you have a standard time in attending every customer? Because it took him so, so long because of d unnecessary chats. And i have observed that ur attendant was very at home at your branch wearing just slippers inside your office.

This happened at SM HYPERMARKET NOVALICHES, 7:58pm. I don't know if this is the name of your attendant, Ringo Ramilo but he was the only one in your lbc office that time.

good am, bakit nalalagay s status ko ay hind ko narecieve gawa ng payment issue, , walang pong napunta dto kahit out for delivery n xia kahapon, hind din nawawalan ng tao dto sa bahay namin mghapon kaya pakisabhan kung cnu man yang delivery boy n yan n wag xia masyadong cnungaling... [protected], yan po parcel #, reciever: Liezl Jaraplasan, location tranca bay laguna

Never in my life na magpapadala ulit ako sa LBC, it was my second time na magpadala ng pera sa pinas and again laging late, marami silang reason the time na kukunin mo na yung pera, kahit ipakita mo na lahat ng recibo, id, tracking number and etc. wala pa din. Either ayaw nilang ibigay o ayaw nilang magtrabaho ng maayos. I don't want to compare lbc to the other money transfer offices but it is so absurd na nagbabayad ka naman para sa ipapadala mo pero hindi makuha ng pinagpadalan mo yung pera on time, lalo na kapag emergency at kailangan agad.. it takes a week bago mo makuha, a waste of time!

I received my items (4jars kirkland almond chocolates) melted. It is in good condition when sent to me. It is for my business and now I cannot sell them. Kindly do actions about it. I believe it is because of the mishandling of the items. It costs 3960php and its a lot for me because it is a hard earned money. I hope you will do something about it.

Date of incident: March 21, 2017
Client Number: [protected]

Full description:

On March 21, 2017, I sent an important and urgent document from Cebu to Paranaque City, Manila. The documents containing in the pouch was urgent and important because the delay of receipt thereof will cause the delay of our shipment, and additional storage cost, not to mention dissatisfaction from our customers. Im not sure if you could empathize to our situation.

I tracked the pouch using the tracking number provided, as indicated in the official receipt. To my surprise, it was not delivered. I have been calling the Fuente Osmena Circle Branch, Cebu City for several times, but nobody answered the calls. It just kept on ringing.

I communicated LBC through Facebook Chat, and only to find out that the delivery vehicle broke down. We understand this undesirable circumstance, but it could have been very helpful for us to look for other means of delivering our documents if LBC notified us. They have our numbers.

NOW THE DELAY COST US A LOT!

Desirable resolution:

I dont know if there is a solution to this. I hope LBC could care more by communicating directly to us when something happen.