LBC Express
Reviews and Complaints

Last February, magbabayad sana ako sa LBC branch dto sa La Carlota...nagfill-up na ako ng transaction form pero nang magsubmit na ako ng form..sabi ng babae...hindi na raw sila tatanggap nang payment transactions kasi cut -off na cla by 4:00pm..bakit 4:00pm palang naman nang time na yon hindi na sila nagrereceive ng payment eh diba UNTIL 5PM pa OPEN?Ano yun?Closing early the payment transactions?

Then the second time now...around 3:50pm May 4, 2017...magbabayad na po sana ako para sa NBI payment ko but yung constumer na naunahan ko pa sa pagdating...eh nauna pa sa akin?ano poh eto?wala ba kayong first come first serve policy? Eh naghintay ako 30mins para lang doon...kaya nag init na ang ulo ko...tyaka...4pm palang ONLY 1 PERSON LANG ang ngseserve sa mga costumers! Nasaan ang iba?EARLY OUT?!

May 4, 2017

Meron kaming ineexpect na deliver from LBC today at 11am na nakaaddress sa mom ko na si Ruby Dela Pena, still, until now, wala pa din, no updates kung dadating pa ba yung delivery. Sabi sa resibo, 11am today namin makukuha yung delivery pero nasan na? Please pakiasikaso na kaagad. Wag kayo magsabi ng exact time, if di nyo naman kayang magrely sa sinasabi nyo.

We sent the package thru LBC Express last April 4, yet due to holy week, receiver couldn't able to pick up the package.
Right after the holiday, the receiver went to LBC outlet, but due to name error, it wasnt able to get.
However, we already make a request and change name for the package and as per the outlet where we sent the package, just show up the new receipt and pay this certain amount and all will be fine! But the receiving outlet says that package is already in the LBC Express Main office! We tried to call the receiving outlet for hundred times already yet they never pick up the phone.
Receiving outlet couldnt explain also how to do to get the package back!
is it really safe to send package to LBC?
this thing happened twice to me already. the first one was return to sender but this time, nothing returned to us!

I sent my items last April 10, 2017 and it was printed on the receipt that it will be delivered on April 13, 2017. I know there will be a delay on delivery due to Holy Week but my concern is it's already May and still my items were not delivered. I have already went to LBC Shopwise Mambaling and ask them to have it delivered to Brgy 53 Rioeng. My items were still in Tuguegarao Delivery Hub.

Details on LBC Receipt

Delivered to:

Garma, Eden
Brgy. 53 Rioeng Tuguegarao Cagayan
[protected]
Tracking Number [protected]
Delivery date: April 13, 2017

I vevencio dulay sender and receipt no. [protected] dated 4/29/2017 to elizabeth gascon 11. That is my discrepancy. Can you add samson into her last name? Like this. Elizabeth gascon samson 11. Can you add samson please? And also her address 34-a gabu norte, laoag city, ilocos norte. Have a nice day.
Sincerely,
Vevencio dulay
Id / ca driver license a4452854
Cell phone [protected]

I have a delivery waiting. It was shipped to my address on April 26 which is on Wednesday. Until now, It wasn't delivered here. And then, I saw a picture taken from the sender of my package. In the receipt, nagka-typo ang LBC. instead of typing "Town n Country" ang nakalagay ay "Toen n Counting" nagworry na ko. I tracked it na using lbc website, and it said na "We tried to deliver your shipment but recipient is unknown at the given address." at ang latest na track info ay "Your shipment is ready for claiming cavite south delivery hub." I tried searching on that hub, but madaming branches ang lumabas ofcourse. so hindi ko po alam kung alin ang pupuntahan. Hindi ba pwedeng ideliver ulit sa mismong address? tutal, LBC naman ang nagkamali ng pagkakatype sa receipt. There is also another picture sent to me, na ung sulat ng sender ng address ko ay Town n Country, which is tama. So ang LBC talaga ang may mali.

Please help. kailangan ko po kasi ng maaga ang package na yon. regalo ko yon for someone close to me. malapit na ang birthday niya. salamat po

I have a parcel shipped on April 27, 2017 from Quiapo Manila to San Isdro Nueva Ecija. In the receipt, the pick up date is April 28, 2017. When I went to lbc San Isidro branch early morning April 29, 2017 the representative told me that my parcel was not yet there. I gave him the tracking number, he tracked it and he told me that the information he can gave to me is that the parcel was for delivery and he can't gave the right time/day when it will arrive to them. I explained to him that it was about yesterday to pick up. but then he ignore what I've said. So I suggested that if ever there are instances like delays of delivery you should inform you customers about their package so that they will not expect and will not come to the lbc branch to pick their delayed parcel. I'm so disappointed. This is not the first time I
encountered this kind of services. I complain now because i experienced this many times. I hope it will never happened again.

I have a parcel from Quiapo Manila to be pick up at San Isidro branch in Nueva Ecija. It was process on April 27, 2017 and its scheduled pickup written in the receipt was on April 28. I did not track the parcel because I'm expecting with the date that written in the receipt. Today April 29, I went to lbc San Isidro Nueva Ecija branch and my parcel was not there. The representative in lbc told me that the parcel was not yet received by the Cabanatuan branch and and then he tracked and he told me that that's the information he can gave because I told him that it was suppose to be yesterday. So nothing i can do just to be wait. I suggested that if there is a delay in delivering parcels they should inform us, your customers Our phone numbers are there in the receipt. So easy to call or send message for the delays.I complain now because this is not the first time it will happened it always happens to me. I will send the copy of the receipt. I hope you will fix that kind of situation. I have many things and work to do and its getting me angry because I paid the right amount and I deserve good service. Now I tracked the parcel and I think I will get it later. thank you.

Ngano wala man nkita sa ng deliver ang akong exact address na mao man kid along gna butang na address and bait ngayon d nahanap at nadeliver.. Baka d alam ng tg deliver kUNg saat ang santo. Tomat Davao Del note.. Pls lng bgo ra gni ko nda saat sa aling lain parcel tas kron d ma ma dliver kau ela nhanap aling address o ela rjud ktood ang ng dliver..

To whom it may concern;
My tracking number is [protected]. I receive an update last April 24 that my product is ready to shipped and i should expect it within that day. But it sent me another update that it was requested to postponed the delivery. It says "We tried to deliver your shipment but there was a request to postpone the delivery. Please get in touch with us through our official customer care channels." The product was from Lazada.

Hi,
This is Roselyn Phillips. I have send 2 boxes to Davao City Philippines and it was received my receiver march 24 2017 without knowing that boxes has been opened and stolen some of the stuff inside like MK shoes and 4 bags that worth of 325 dollar, other things inside the boxes are also open etc.
it was very disappointing cause it was my first time to send package in my country.
I'm looking forward to hear the action for this issue and refund.
please see the attached files below for my documents and contact number.

Tracking number: [protected]
Tracking number: [protected]
Mobile number: +1 [protected]

Thank you,
Roselyn Phillips

We would like to inform your office regarding the Cargo Box we recieved yesterday April 24, 2017 at 12:00 noon with tracking number [protected] that the 55' TCL Roku HD Smart Television inside the Box were totally damaged. Please contact us of what should be the process of this complain with these ceplhone numbers [protected] / [protected] / [protected]
We hope to hear a quick response from your office. Thank You

I am complaining about the product that I ordered from lazada. I've been waiting for a week but the product did not arrived. Then I will read a notif. Says that "we tried to deliver your product but the recipient is unknown at the given address. Please get in touch with us through our official care channels." we are expecting to receive our product on these days (April 19- 24). Unfortunately, this is the last day.

my tracking number is [protected] and my order is suppose to be delivered yesterday but this is what comes out in my status (We tried to deliver your shipment but there was a request to postpone the delivery. Please get in touch with us through our official customer care channels.)What should i do? Should i wait a little bit more?or is this gonna be cancelled?

I was informed by the online store that I was buying at that my package was sent on April 10, monday last week, and they even sent me a receipt that proves they sent the package. But it has been a week and 4 days since that day. I expected my package to arrive by tuesday or wednesday but until now it has not yet arrived. Last time I had received a package it only took 4 days but now it has been more than 4 days. So where is my package? It should have arrived by now.

To whom it may concern, this is my tracking number [protected]. My parcel was actually shipped through fastrack in April 12 and was forwarded to LBC last April 17. When I was tracking my parcel through trackinggo.com it was said that the recipient is unknown at the given address. 7-144 Pagsabungan Mandaue City, Cebu (bakery across mini gym) was stated as my address. I've been waiting for my parcel for a week already. Hoping for your response. Thank you :)

I want to receive my order and lbc said We tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us through our official customer care channels.
My item was from lazada i ordered it april 14 and iwait for a week and i dont receive that item want to know if you delivered my item and i ordered other or i buy to mall ny adress purok 4 pambuan gapan city n.e and this is my tracking no. [protected]

I received the parcel yesterday April 18, 2017. But to my surprised it was already opened and ripped off.! The small envelope inside was already opened. All documents were there though. Maybe the one who opened it thought there were cash and checks as it was indicated outside sss cash voucher. The documents were sent last April 17, 2017 at LBC Cagayan de Oro and sent here in Cebu City. Please resolve this issue as it will affect the trust your costumers gave! Your credibility as well is at stake!

Lbc this is my tracking # [protected] forwarded to tacloban march 28 2017 pa hanggang ngayun wala paring info. Kung saan na wala pang update kung na tanggap na ba nang tacloban o wala pa. Or baka pinag hati hatian na ba. Walang hiya ayusin nyo trabaho nyo! nag bayad kami nang mahal mapadala lang yan box namin tas ang 45 days anong araw na ngayun?

To whom it may concern;

I would like to raise this issue to you because this is not the service that I expected.
LBC Branch : Sta Ana, Manila (in front of Savemore Sta. Ana)

Here's the scenario:
I asked my helper to go to LBC to send a package for my brother. It's a knife. I ordered it from Lazada. Please see the attached image.

This has a box and this knife can be folded. I was so disappointed when she came back and told me that LBC do not accept this kind of items because the LBC staff said that this is a deadly weapon and told her that LBC "ONLY" accepts Documents.

My brother was expecting this for a long time already and what happened was very frustrating. This was totally a waste of time and effort on our part and not a good customer relation.
Your staff are not trained and well educated of your Services and your Policy.
I have read your Policy on your website www.lbcexpress.com and it was stated right there that knives are acceptable under Policy #3 (List of regulated Items via Air. Please see attached copy of your Policy.

Please let me know if your policy has been changed and furnish me a copy of the newest one. You may also update your website to avoid providing misleading information.