LBC Express
Reviews and Complaints

My order was not able to deliver on time because of some changes in the billing address and shipping address on my account on Lazada. These are the tracking numbers [protected] and [protected]. Because of the said changes i would like to give this address at my fathers office in LGU gattaran cagayan. And his contact number is +[protected]. I hope my complaint will have a fast solution and please email me when will i expect the delivery to be delivered

We returned an item with a tracking number [protected] last May 10, 2017 to be sent back to LAZADA for the second time since the item that they sent to us again was incomplete and the delivery date to manila was supposed to be May 11, 2017 as per the receipt but the LBC Lacson Bacolod branch held the item until May 16, 2017. They called my Mother asking for the reason why we are returning the item and my Mother told them that the item was incomplete that is why we are returning it. My father went to LBC Lacson Bacolod the next day May 17, 2017 to check if they already forwarded the item to LAZADA in manila since we have been waiting for the full refund that until now we are not receiving and he was told that the item was forwarded in LBC SF Bacolod, I also checked in your website online on the same day and I got the same information that the item was forwarded in LBC SF Bacolod. However, when I checked it in your website today May 19, 2017, it says no tracking details found for my tracking number! What is going on!? Resolve our issue asap! This cost us a lot of hassle already!

*the transaction date is March 27 or 28, 2017
*[protected]
*Non-delivery of the documents within the expected delivery date. The message informing me of non-delivery was April 18, 2017. If only, i was informed of it earlier, i would not failed in my academic doctoral subject. What happened on the date between March 27 and April 18?
*Who will be liable on this? LBC EXPRESS? has liability on this. The contract said you have to inform the client within 5 days if undelivered...

I would like to tell lbc of how I am very disappointed with regards to your delivery service. I was expecting a parcel last may 14, 2017 and guess what? It never came and I waited all day for that. I contacted my supplier and she said that maybe there was a delay with the shipment. I waited again for 2 days for my parcel to arrive at my door, but it never came. I contacted my supplier and she said that it's best for me to go to the nearest lbc branch and ask for my parcel and gave me the tracking number. Today, may 17, 2017, I decided to go to lbc. But before I could enter the lbc branch in sm cebu, my supplier chatted me and said that lbc declared my parcel as "lost". Where is my parcel?

Good day, i just have complain about my iphone 6 plus that was shipped from palo leyte that has a tracking number of [protected] to avenida street lingayen pangasinan branch. I have receive the phone damaged and shaking. where infact before the phone was shipped it was verified by the associate in palo leyte that it is functioning that the sender was even adviced by the asssociate to turn the phone off for it will be shipped. The items package doesnt look like the same way i observed when i last sent a fragile and sensitive phones. Unlike the others, the item was not protected with bubble wraps on corners and there are still much spaces that were left that could let the device to bump with the both corners when its moved. I also spoke to the lbc service personnel and they could acknowledge the damaged phone that i have received. The tape was very thin where infact that according to other lbc personnel that the fragile item must be wrapped with tape of atleast 2 inches of thickness . That proves that you have violated your own Standard Operating Procedure. The item was shipped in a good condition that it must arrive in the same manner. We dont care on ways how you are going to do it, but as we give our trust in you and because you accepted it. Then, your'e liable on everything that might happen to our items. I need a resolution to this issue as much as possible. I trust you because i thought its worthy to be with you on shipping items. But now, its very devastating to know your services like this. Answer this complain as much as possible ! Thank you!

Ma'am/Sir,

Hi this is Karren Mindaros. I would like to rely my concern regarding my parcel. I am the receiver of the said parcel and the sender is Bonnievie Anne Delos Reyes. It contains 2 Iphone 5s and other phone accessories. It cost 15k if sumed up. The route is from SM North The Block, Quezon City LBC Branch going to Benigno, Pagadian City LBC Branch. It was accepted by the SM North The Block LBC Branch last May 6, 2017 around 4pm and as I tracked it down online on the same day 11:09 pm parcel was received at Central Exchange Hangar. It's the 10th day today and I was not able to receive the parcel still. I've been asking for updates since May 9 but the supervisor of SM North the Block LBC Branch keep on saying he already sent an email. The next day another email. Next day of that day, another email. The incident report should be taken seriously by to whom it concerns but it seems that they are not willing to help me with the situation. All of the customer complaints has lead times and that was quite long for a minor complaint. Yesterday, May 9, 2017 the supervisor informed my sender that my parcel was considered lost and ready for settlement. Wait up! What happen LBC? Is it unsafe to trust with your courier and personnels? You are ready for settlement, that's easy for you because we've been to lots of transactions with the branch kumbaga naging suki na at minimum lang ang dinedeclare nila na value para mas mababa ang mabayaran na freight cost. And now you are going to tell me I will be paid declared value with its freight cost over my 15k worth package? I am not going to accept any settlement. What I want is for you to look for my parcel and send it to me as soon as possible. You could have check the warehouse look for the cctv of the delivery hub para makita if who are the personnels segregating the parcels including mine. I really not felt that those people are really willing to help me with this one. May binigay na number ang supervisor na taga head office daw na pwede kausapin nang sender ko about my parcel. They are exchanging text messages already and I asked my sender for that head office personnel's number for me to personally talk with her. At nung tinawagan ko sya not yet saying na ako ang receiver nang katext nya sabi niya she is not connected with LBC Express. That was a bit confusing. I am asking for you to please help me with this. Here's the tracking number for your reference [protected]. Hoping for the soonest feedback with this.

Karren Mindaros
Pagadian City
[protected]

Sent from my iPhone

I was tracking the product through the LBC Express tracking system and it said that you tried to deliver the product that i ordered on May 13, 2017 but none of your team went to my house. Just because it's a cash-on-delivery product that i ordered you just make it like it doesn't matter. I waited for a week and still none of your team came to me. I'm more that willing to pay for that cause that's what i ordered. The tracking number is [protected] and can you please just send me the product that I ordered.

Good pm I would like to complain about your poor service at lbc balagtas Bulacan Philippines next to kfc. You should change your tag of convinence because they let us wait for 1 hour and 30mins and later when it was our turn since I had a bulk delivery they by pass us because they had a lot it's so pathetic and stupid that u let ur customer wait then be treated like that

Delivery pending of my package. May 12 around 6-6:30pm yesterday. That said employee of lbc called me and he said he cant deliver my package because he cant contact my number. Then I said : why u cant deliver the packages. There an existing address in my information. And then he said sir tommorow I will. Then now that I call him he said "sir sa monday nalng kase hindi tayo nag kaintindihan kung gusto nyo pick upin nyo nlng" tama po ba yun napaka unprofessional n tao gusto pic upin ko wala rin nmn sinabi n branch. Eto po ung tracking number ng shipment ko [protected]. E2 po ung number ng tao nyo po [protected] I search on the facebook for that said cp number and the name is jobs givera. Thanks I am looking forward for this report.
Lbc dont need an employee like that.

Lbc, this your customer, as well as the lazada customer too, I am diana gira. I ordered a ukulele 3 days ago. Wala parin sakin ito. Then I checked the update on lbc, sa site nyo, and I used my tracking number that was given by the lazada. It says that "your shipment was not delivered due to payment issues during delivery. Please get in touch with us through our official customer care channels." what does it means? I mean I ordered the item then the money transaction is pay as you receive the order? Meaning I will only pay it when I already receive my order. Then why is there a payment issue? Hope you make an action. Contact me on [protected].

May 06, 2017
to the person who has the heart to serve lbc’s client to the fullest:
re: tracking no. [protected]
april 26, 2017-wednesday i called lbc advising them that no one is at the house so i must be advise of the delivery date to avoid inconvenience to the person who will deliver the box because i live at the 4th flr of the bldg and unfortunately we have no elevator so he has to use the stairs. My cell no was given and also with my daughter, landline no. Were also given at the house & office.
Again to ensure that my request will be granted, april 27, 201-thusday i called again. Same request. April 28, 2017-friday was a holiday. So i asked if you do delivery during holidays and the answer is no. May 01, 2017-monday-holiday but for no reason i check in the computer the status of the box, i was shocked to see what was posted “house closed dated april 30, 2017-sunday” may 02, 2017-tuesday i called again, for the nth time repeating again the situation and my request empasizing the reason for my request not only for myself but more so to the person who will do the delivery and at the same time my fear of the condition of the box because of the plight that it has to take and no one will receive it. I even request to speak to the officer in charge because it seems i keep on talking to the different agents but nothing is happening but i was declined so i have to be contented with the agent. May 03, 2017 –wednesday. I called again for clarity and confirmation that my request will be granted. Hoping that it will be delivered on that day, i was advised that by 9:00 the list of delivery for the day will be out already, so i was hoping that my box will be included. After lunch i was advised that my box was not included for the day. So i insist to really talk to the officer in charge to apeace myself and to get information that is firm, true and valid. After a long waiting i was granted a response from sir dane who promised and assured me that my box will be delivered on tuesday, may 09, 2017-tuesday, my own choosing as there will be someone to receive it. Taking his words and the position he has, i trusted him.
May 04, 2017-wednesday, i received a text from lbc the exact message is “lbc2. Hwag kyo aalis ah. My deliver kmi maya.” so i call back ask him why he is delivering the box bec. I have a clear request that it should be delivered on may 09, 2017-tuesday. His exact words was that “ no one advised them about the request” i felt so disappointed and frustrated because if that man did not have the courtesy to call me then same thing will happen like the 1st delivery attempt. Will you not feel the same as i did. I thought we understood each other about my request, is it because iam just a nobody that can just be taken for granted. If that will be your standard then you have to put in your advertisement that you only cater to those who belong to the upper class so that your service will be at the highest level.
I called again out of my frustration, again an agent answered me promising the same thing that they look into it and do the proper procedure. Again i insisted to talk to an officer and again waited for a long time and finally ms. Lovely answer, iam mad so my voice is not good already and she is reiterating again all the promises and script that they are suppose to tell a client. I even told her that she won’t like to see me in person to discuss about the box that iam expecting to receive.
May 08, 2017-monday, out of curiosity i check again the computer and there saw that the box was delivered again for the 2nd time without any call from lbc. I cannot comprehend nor understand why is it so hard to follow my request or is it your policy to do delivery as you will without any consideration to the recipient nor the difficulty of your men in doing their job. If that is the case, then i rest my case.
May 09, 2017-tuesday, i called again at 8585999 an agent answered, i asked for ms. Lovely just to confirm if the box will be delivered today as requested, the agent said yes, and ms. Lovely did not talk to me. What a great coordinator she is.
Lord and behold the box finally reached its destination for the 3rd delivery. And as per attached picture, you could see to yourself the condition of the box.
My sister told me that your services abroad is great. How come that here is not the same. Just asking?

susan lalic montero

Releasing my package to a person named LUZ MAYLON which i didnt let any one gave an authorization letter. Its address is 159-E Salvador St. Labangon Cebu City. This address is mistyped by the sender. My real address is 159-F not 159-E. The package was my name APRIL RAY UY and with my contact number. The tracking number is [protected]. I wanted to know the delievery man responsible for this action, who let this person LUZ MAYLON signed my package without my authorization. PLEASE CONTACT ME immediately. [protected]

The package arrived at LBC Trinoma (destination) on April 25, 2017, as shown in the LBC Tacloban (origin) tracker. The consignee went to the said branch on May 1, 2017, but the Costumer Associate who attended to her said that the package has not yet arrived.

The consignee went back to LBC Trinoma on May 6, 2017 to finally get the package, since it is only on weekends that she has free time. Unexpectedly, she was asked to pay for the shipping fee since the package has already went beyond the 10-day pick-up rule of the company. She was forced to pay P185.00 even after fully explaining the incident.

Clearly, this is not the consignee's fault. If we count ten days from May 2, the package expiration should be on May 12. You can also check the CCTV camera on May 1 as proof that the consignee visited the said branch. In this regard, we would like to request for a refund.

We humbly request that you attend to this complaint as soon as possible. Thank you.

Dear Mam/Sir,

Only tactical liquidations with O.R were not received by my office(Bulky). DCR and InterBankDepositSlip packed inside the pouch but the last documents handed to LBC staff (tactical liquidation) I did not saw because my costumer called me so I went outside for the signal when I came back they let me signed the envelope without knowing its incomplete. I asked the staff to look for it last May 2, 2017 and follow-up last May 5, 2017 but no progress from them and I've seen in their faces that does not care at all.Can i request or may I request to check the CCTV so that we can see if the staff not packed my last documents/misplaced.
Here is the control number #[protected] which I had transaction with LBC Bokawkan Road, Baguio City last May 25, 2017 at around 4:31 PM.

**Here is my email address [protected]@gmail.com.

Looking forward for your immediate response and action for this.Thanks.

Regards,

From May 1, 2017- May 6, 2017. Tracking Number
[protected]... I am waiting for almost 6 days for my mail, but until now, my mail has not yet delivered. I track my mail using your web LBCExpress.com, the status is "We tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us through our official customer care channels." I gave the right address, I also gave my number for in case your courier can contact me through call or sms. I also went in some LBC branches but employees always told me " it will be delivered"

Good day,

I'm asking for further assistance with my lbc padala tracking [protected]. I would like to change the place of receiving, instead of Dapa Siargao, to one of the branches in Cagayan De Oro City, due to some hectic schedules that I may not pick up the package at the exact venue. Especially now that I read a message from the tracking code it is pending. I'm really worried about my padala and I hope there will be a solution, I already asked the sender to change the receiving place but that person is not available at the moment.

Thanks in advance, Samantha S. Kun

May dumating na delivery man from LBC dito samin. Which is yung product na inorder ko from shoppee.. the case is mabilis naman naibigay ng shop sa lbc. Yung lbc ang matagal mag dispatch.. pinalagpas ko na un. Pero nung dineliver na kanina dito nung delivery man nakausap nya ung tito at hinanap ako. Nung tinawag ako biglang umalis yung rider/delivery man ng lbc. Ngayon pagtingin namin sa tracking site ng lbc nakita namin yung note. "We tried to deliver your shipment, but house was closed and no one was there. LBC will deliver the next business day" yan yung lumabas. So Binaliktad pa kami?! PAG MAY MALI YUNG RIDER SA CUSTOMER PARIN MASISISI?! WALANG AKONG TEXT NA NARECIEVE OR OTHER NOTIFICATION PARA MALAMAN NAMIN NA NGAYON NA IDEDELIVER!

(1) paid additional charges for the delivery of boxes to a REMOTE area, but LBC (Wao, Lanao del sur branch) asked my client to pick it up instead of delivering the boxes Door-to-door.

(2) Assistance (Market Market Branch) - came in too early this morning to get a priority number, knowing how busy this branch is. I am working in Market2 as well, so I returned to the office first to login, since they haven't started assisting yet. Came back to your branch in after 30-45 minutes;m, and they are already at Priority #33. So, I approached the staff to see if he can accommodate me as I also have to go back to work since I only have 15 min to work on this shipment. He asked me to get another number as he said he needs to proceed until the last number before he can start off at #1. So I am waiting here as of this writing for almost an hour. To add, you only have 2 staffs here, when you should have more considering the volume of customers. What a great service!

Despite phone call complain was establish there was no action from LBC the delay of delivery of my balik bayan box in the Philippines which upset me.
I chosen the LBC inspite of paying higher charges as i know my balikbayan box will receive at earlier and safe.
I been loyal customer and encourage my friends to rather choose LBC cargo delivery instead of others here in Dubai because of good service.
lastly my diss appointment was not expected finding those staff pointing finger to one another as pilipino i always looks them pros and with integrity rather PAASA answer with me.

Gusto ko ireklamo ang xl lbc box ko na natanggap ko last april 19..bukod sa pag pa pick up nila nito sa akin sa lbc Guiuan office that cause me another fare..late na pagdating na dapat scheduled ng april 6..at ng buksan ko ito mula sa ilalim dahil bukas na ito sa ilalim..ng isa isa kong ilabas ay doon ko lang nalaman na madami ang nawawala.. ang dalawang sealed plastic container na malaki na may lamang mga ibat ibang chocolate..dalawang meatloaf na malaki ..nutella na 750gms isa.. 3 na enchanteur talc powder..1 rubber shoes.. 2 packs na bath soap(12pcs) 3 bath towel na malaki.. grabe na sa abala kc sobrang delayed na deliver tapos d pa hinatid sa bahay na dapat ay door to door..ang pinaka masakit madami pa ang nawawala ..2 yrs ko ito pinag ipunan para sa mga anak ko.. tuwing uuwi ako para magbakasyon nag sesend ako palagi ng box from your company lbc..na palagi pinapa pick up lang sa lbc Guiuan office..pero sobrang kabastusan na ito na mawalan pa ng item..na hindi nio napangalagaan ang seguridad ng aking kahon..sana ay magawan ninyo agad ito ng aksyon..salamat