LBC Express
Reviews and Complaints

Sender:rolando m. gomez
caneja ext. padre inocentes garcia
pob. naval, biliran
mobile#[protected]
Recipient:abviel g. yumul
lot 11, block 4, san pablo, tarlac city
mobile#[protected]

Lbc sent me an info that the recipient is unknown from the given address. but how does it happened the recipient is waiting for the delivery, does your delivery man do his job? tracking#[protected]

Hi. I ordered a tv from lazada ang it was expected to be delivered within may 29-june 1. So I expected that the item will be delivered as scheduled. Pero d po dumating ung order ko. I tracked the item and it seems po na may problema at ibinalik na sa lazada ung item.Bakit po ibinalik sa lazada ung order ko na AVision TV ? Ang tracking # po is [protected]. Hopimg for your immediate action sa concern ko po..Salamat

Ma'am/Sir

I would like to report this incident! Nag pa dala ako ng parcel thru LBC Century Makati however yung parcel is na sira! the Item is iphone5s when I was checking it is totally okay then pag dating sa pinadalhan ko sira na yung cam! nang pina check daw possible daw na nadaganan sya. I would like to report this and i want action for this because hindi nman basta basta yung pinang bili dun and I called LBC century and they told me to call customer service for this and your customer representative salve told me to go to LBC branch! yung totoo pinag ttripan nyo ko?!.iM REALLY UPSET RIGHT NOW! anyway I would like an update kung ano gagawin nyo dito and please give me a Accurate answer please! BTW i attached video and pictures na di na gumagana yung cam nya.
I hope this issue will be raised and solved and not just to be acknowledge of your team I want a solution. I know that your doing your job magnificently so im hoping that my issue will be resolved by your team. Thank you!

Hello,

I just want to raise concern from lbc cavite city branch. Here's what happened. Yesterday I send money to philippines thru lbc. I was expecting that it would reach to my family very soon as my transaction with lbc are always good. But this time my family can't claim the money. And according to the staff. There's no available money or fund in all branch of lbc. May I know why? And when will you have that fund? Because my family needs that money asap. My mother ask the staffs but they don't know when? Which is not acceptable. They should know that.

Hoping for your immediate feedback and assistance regarding with this concern. Thank you advance.

Regards,
Elezer javin m. Monton

suppose to deliver the tarpaulin last week, May 26, 2017
7110136
It was not delivered to the receiver because it was lost by your staff upon delivery.
We would like to have a refund on the declared value and of course, it caused damage and failure to our client.
Also, we are asking for the free delivery of the same product we have due to your fault.

Hi! As I checked the your tracking system. It says that the package was not successfully delivered/received by the recipient as the recipient was unknown in the place. How can we get the package tho? Can the recipient pick it up on on of your nearest branch in sta catalina phase 2. Blk 24 lot 1 zamboanha city? Please respond asap! Thanks or atleast call the recepient in this number [protected]. Kindly advice him about this matter as this is expected. To be delivered 2-3 days from the day it was accepted in the origin place/branch. Thanks and hoping for a fast response. And solution from you guys.

I've attached a. Screenshot of the tracking. Please refer in the photo that I attached.

Hi. Good morning.
My delivery schedule should be last may 26, 2017 pa. Pero hanggang ngayon wala pa. As I was checking my tracking number on yohr website it says that hindi malocate ang address ko pero as far as I know napupuntahan naman tong bahay pag nagpapadeliver ng lbc.

Kung napuntahan po ang del rio townhomes, pakihanap nalang po ang bahay ni gemma flor mojica. Sakanya po kasi ako nakatira at may tendency na hndi kilala ang last name ko.

Please repond asap. Thanks

My delivery no.[protected] Is supposed to be here this day may 29 but when I checked it says it was postpone. I would like to know why it was postpone. Its supposed to be at the urdaneta delivery team this may 29 at 10:00 am. I will attach the screenshot of the deliver info.

Transaction Date: 05/29/2017
Time: 12:48: 27 PM
Employee ID: [protected]
LBC Tracking No [protected]
Origin: AYA01 - Ayala

Reporting an unethical handling of one of the personnel/teller during my transaction earlier at AYALA Branch ground floor of Ayala Life Building. It was such a dismay that I had to wait in line just for a remittance. Initially, I went in and fill out a form then submit it to the teller, Bermudo Magtaro/Magtano/ Magtalo (not sure of his exact name as he tried not to spell it out for me). He mentioned that I needed to fill out another form for the LBC card to be used in regular transaction so I agreed and fill all the details. It took about 30 minutes for filling out and my name to be called and processed. When it was about my turn, this teller asked for my ID which I complied and gave him a lot of them (some are not yet my married name) then he said (in a sarcastic manner) "Mam wala po ba kayong ibang ID?" which I already informed him that I have yet to receive any other IDs since I just got married. He then asked me "Mam, lapit kayo dito tignan niyo ung mga ID na tinatanggap sa system. Dito kayo (asking me to go behind the counter and check his computer screen). I must say at this point he is already trying to make things "even more slower" since I was already disappointed, furious and unsatisfied wit his "FAST" customer service. To make matters worst, he also answered a phone call at a very SLOW pace. For someone, who is using her lunch time to manage personal errands is already a sacrifice as we are all employees and I made that clear to him. I even shared to him "Kuya baka pwede po pabilisan kasi ito lang ung oras ko gawin ito at maglunch" he then replied in a rude mannger "Kaya nga po may proseso, matagal ho talaga ang proseso at wag ho kayo magalit kaya nga inaayos" (other statements I already forgot as I was so amazed how this person got into providing customer service given that he has this kind of attitude. We all have our bad days however considering they are the front liners of the business representing LBC and providing support, quick and fast service to their customers I believe you have hired an incompetent individual. Because, honestly attitude is no.1 for Customer Service. Please, I request to the management to have this person undergo an attitude training or seminar or rebuilding program as I find him someone who will put your company down to the dirt.

Hi. I woukd like to ask if kailan madedeliver yung order namin turn around time for delivery is 8-10days its been more than 10days still we didn't receive it. And as per checking to LBC Express using my tracking # my address is INC, how can it be na di matrack yung address ko? I already received my other order, bat sila nahanap nila? Please kindly check it I can give my landmark if it is still unable to find my address.

I tried to track my order and all I can read is this: We tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us through our official customer care channels.

The responsible person in my order should have called me instead! So I can lead him where my house is. Please do fix this because my friend is extremely waiting for his order.

[protected]

Date of Last Status Transaction Status
May 26, 2017 Your shipment was not delivered since recipient's address is out of LBC's service area. Please get in touch with us through our official customer care channels.
May 26, 2017 Ready for delivery. Please expect delivery within the day.
May 26, 2017 Arrived at BATAAN DELIVERY HUB.
May 25, 2017 Forwarded to BATAAN DELIVERY HUB.
May 23, 2017 Arrived at SOLUTIONS CROSSDOCK ALABANG (QTY: 1).
May 23, 2017 Arrived at LAZADA MUNTINLUPA (QTY: 1).

THATS WHY I ORDER ONLINE FOR ME NOT TO GO PLACES AND EXPECT MY ORDER IN MY DOORSTEP IF MY PLACE IS OUT OF DELIVERY ZONE YOU LBC SHOULD NOTIFY THE SELLER/SENDER AND NOT ACCEPT THE ITEM SO THAT THEY CAN CHOOSE OTHER COURIER THAT CAN HANDLE THE DELIVERY IN MY AREA .. DONT TELL ME YOU DIDNT CHECK IT FIRST IN YOUR WEBSITE IF THE PLACE IS OUT OF DELIVERY ZONE BECAUSE I USED TO SEND ITEMS TOO BUT THE CUSTOMER REP. TELL ME immediately THAT THE AREA IS OUT OF THEIR DELIVERY ZONE.. I CANT PICK UP THE ITEM COZ YOUR BATAAN HUD IS FAR AWAY FROM MY PLACE 2HOURS AWAY... ..

May 19 pinadala-commit may20 mapapadala.
May 22 follow up ng nagpadala.asper lbc mr.rey incomplete address.even that is my meralco & eastwest bank address na nakakapagpadala naman.
May 23 binigay ko un code zbt12 ng lbc deparo near me.tommorow daw mapapadala.
May 24 twice ako pmunta lbc deparo but still wla pa din.
May 25 customer service-mark castillo.
pls.#[protected]
mr.herald garin(reciever)

A package was sent to me from Christine Umali with tracking no [protected] with description powder and documents and bag, however the one that I received are only the docs and the bag, the powder drink was no longer there.

Kindly send the item to the recipient or the sender as soon as possible.

Kindly also update us on the status.

Please contact me at as I need to be updated on the status.

Attached is the item that arrived in my house in which the powdered drink will not really fit in the envelope and also the receipt.

Pia Jean Seno - [protected]

For my parcel [protected]
1day delivery didnot happened. Even though the contact number was stated, the handler didnt contact me to say that there will be no delivery that day. It is now the second day, and the padala is medicine it is really urgent. I demand for immediate delivery and I want to file a complaint and to be compensated. Your service quality is very low. You should not give the reason, due to large volume. Everything must be prioritized since we are paying you for that.

When my family from Cebu received the boxes (2) Sender Joedith Dice, receiver Edita Mancelita. They send me pictures of the boxes and its not my packaged tape anymore but used lbc tape and alot of stuff that is missing. Ive send a bulk package of goodies and its all full but when my family opened it, its not fill up. I bought alot of groceries that is worth at least 500 for those 2 boxes. Few shoes are even missing. And they took all the chocolates that ive bought too. I trusted LBC because i thought i wont experience this incident. Hopefully it will get resolved

This will be my third complaint attempt about the LBC box not picked up as promised. Only this time, I am making this complaint online.

I am not certain if this will reach a resolution, neither do I presume that this complaint will be given the proper attention for rectification.

I have sent a balikbayan box with LBC in the past and I have to go through this very disappointing process each time I have a box picked up because it never happened as what was promised in terms of time and date.

May 23, 2017, I called your LBC toll free nunber, [protected] to schedule a pick up. I live in Las Vegas. I was given a reference numnber: 2042272 with a 23 May 2017 pick up between 9am- 1pm.

Today is 25 May 2017, 1pm and I am still waiting for someone from LBC to contact me but I guess that will never happen. Do I need to call your toll free number many more times just get my box picked UP? WHY?

I cancelled all my appointments for that day and took a day off from work, as always just to get my boc picked up. I am sure that many of us do the same thing just for box pick up.

May 23 at about 12 noon, based on my past experience with LBC, I called your toll free again to remeind of a pick up between the time I was promised. I waited until 8PM, unfortunately, no one came for pick up, and worse of all, I was never contacted by anyone from LBC to inform me that the pick up will never happen!

I called the toll free number again and I resorted to dumping all my frustrations and dissatisfaction with the man named, Marvin Arce. He ensured me that this compliant will be forwarded to your chain for action. This is not the first time I was told this same thing but to date, nothing happened to rectify or take this matter for action.

I was told by Marvin that due to the high volume of your scheduled pick for any day, some box/es may not be picked up as promised. This is a LAME EXCUSE! Why do you overload your pick up schedule for any given day if you foresee that you cannot fullfill your promised date and time? And worse, what is so hard about informing your waiting customers ahead of time about not being able to pick up? This is supposed to be a common courtesy for your customers who is the sole reason why you continue to stay alive in your business! To me, this is very unprofessional and worse customer service considering that many of us waiting has just wasted our whole precious day waiting for NOTHING!

I am reaching out to your chain of process to SPECIFICALLY direct this dissatisfaction and complaint to the higher authority hoping that action will be taken for many of us UPSET customers.

Finally, I am in anticipation that this formal complaint will reach and get the attention of a person in higher authority for much needed action and customer service.

hey, am Adan from Kenya, my cousin sent me an admission package from Manila to Nairobi, the package was accepted and sent on 19th May 2017 and my cousin was told i should collect the package on 23th May 2017, i tracked down the package and it said on May 19th 2017 6:54:58 PM the package was accepted at ROBINSONS PLACE MANILA, May 19th 2017 9:42:35 PM it arrived at VCARGO EXCHANGE, May 20th 2017 4:19:15 AM it was forwaded to TIE-UP. From here i havent heard any tracking updates that was the last update i got, my tracking number is [protected], i dont know where my damn package is and i dont know who i can contact, and the deadline day of the delivery has past and am late for enrollment of the university, i should be in Manila before 25th May 2017. please contact me via +[protected] and my email is [protected]@gmail.com, please resolve my problem as soon as possible. Thanks.

I was tracking the package and it said it was out for the deliver so I waited the whole day but never came. I tracked the package again but all it said was "We tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us through our official customer care channels." I never heard a knock on the door on my unit. I'm kind of disappointed.

My package was given to LBC on the 15th and shipped out on the 16th after paying extra delivery charges. They said that they had technical issues and therefore, my tracking number can't be made available. I've been getting texts from time to time and last I got, they were in Beijing, China. I later got a message for delivery charges verification and I sent all that to them. I allowed when I'll get my stuff and they said they're in China at the moment that 2 more countries and they'll get to Nigeria. Till today, no word from them and the estimated time of delivery is supposed to be today. I've sent many emails with no reply. Please I need my products cause their customer support isn't going through and they aren't replying their emails. This is so not cool man