LBC Express
Reviews and Complaints

Yun 2 balikbayan boxes ko ndeliver sa cainta, rizal noong June 4, 2017. Bakit hanggang ngaun hindi pa nadedeliver sa montalban, rizal. 20 days na ang nakalipas. Ang worried ko lang baka nabuksan na yun dalawang balikbayan boxes ko. Ngaun lang ako nagpadala sa lbc n nagkakaproblema. Paki-follow-up naman yung balikbayan boxes ko. Eto yung tracking number [protected]. Pangalawang tracking number [protected].

Hello
this is my tracking number [protected] june 19, 2017 arrived at pototan iloilo city
this product is for delivery in brgy sariri badiangan iloilo city.
When i track my shipment it was delivered in pototan and it is far from the brgy siriri badiangan iloilo.The receiver cannot go there to get since it is door to door delivery.It must be deliver to the nearest lbc branch.This product is expected to be in the address june 19, 2017 because it will be sent abroad june 20, 2017.

Goodafternoon..june 15 pa dumating sa cebu ung pinadala..dn dey tried 2 deliver dey said unknown recipient dw..graveh nman...my adress nman dun..bkit hndi ung adress ung hanapin nla..npaka im4tante nun..kailangan ko na yun..sa lbc nga nmin pinadala kc para safe..tapos e2..hindi makarating sa akin..kailangan na kailangan kuna yun..im4tante yun..plzz do sumthing..or ano dapat ko gawin..hope u will read dz...and do sumthing asap..thank you..and godbless

goodmornig po. gusto ko Lang po malaman kung nasaan na ang Package ko dumating sya sa SM SAN FERNANDO DOWNTOWN nung MAY 30 pero di ko pa rin sya nakukuha hanggang ngayon gusto ko lang po malaman kung saan ko pwede iclaimed yung padala ko? kasi di ko po alam kung andun pa ba yun sa SM san fernando downtown o nailipat na sa iba kasi matagal ng hindi nakukuha. thankyou po.

We took delivery of 2 boxes which we sent from the UK on Saturday 17th June. When we opened one of the boxes we discovered that it had at some point been dropped on I'ts side damaging a brand new Panasonic microwave as shown in pictures. We checked if it would work, but even though it powered up it did not work and the door is jammed stuck. We look forward to your response at the earliest.
Many thanks
Marcus Green
Ps please reply via [protected]@aol.com

To whom it may concern,
The product that i ordered is still not delivered. How could you say that you came into our house and say that theres no one in here so you left, im always at home so how could your reason be possible? And the standard time of shipping is today so ive waited all day, but no LBC came here. And i gave my phone number so that you can contact me when your having trouble on delievering it . Hope that theres a feedback on what ive posted ASAP

Dear LBC team,

Magfollow-up lang po sana ako kung ano na pong balita sa complained ko last June 3, 2017 po ako nagsulat dito concerning sa na wala kong gamit sa box ko though kahit maliit lang po yun na bagay sa iba e samin napakamalaking halaga na po yun sakin kasi galing sa pagud at pawis po namin yun sana po maaksyonan niyo po ito kasi hanggang ngayon wala pa akong na received na response galing sa inyo. Ito po yung Tracking #[protected] and please see attached photos for your reference:
1. Transformer car
2. Shimono blender set
3. T-Shirt (3 Nike nos. and 2 nos. Under Armour)
4. Under Armour Cap

Maraming Salamat po at sana maresolve na po itong issue namin.

Regards,

Alden Rivera Borata
(+[protected]

To whom it may concern;
I just want to complaint to you and I hope you will read my message and rwill read my message and response on it. I need a clarification regarding on this matter. My daughter send a documents for me containing my NSO Birthcertificate last June 11, 2017 at LBC SM Consolacion with tracking number [protected]. She informed the LBC representative to have it deliver thru "door to door". It was also stated on her receipt that it will be deliver. But when I check on your website to track the parcel that my daughter send, it was stated there that "your shipment is ready for claiming, pls inform your recipient.". My daughter want to have the documents deliver in my house. Does it mean I have to pick it up on your branch? Are you really doing your job? Because it seems that your service is very unsatisfied. We are your customer but you are not doing your part! How will you think people will trust you again? It was clearly stated on the receipt that it is for DELIVERY yet on your website, you want us to personally pick-up our item.

I requested a new birth cert. online at ecensus.com for an authenticated one by the PSA. I requsted it last June 2, 2017 (friday) and paid the amount right away. I got an email that it will be delivered to me with a max of 6days. I receive the tracking# from ecensus via LBC and it keeps on telling me this.
"June 12, 2017 01:55:00 PM
Your shipment was not delivered since recipient's address is out of LBC's service area. Please get in touch with us through our official customer care channels.
June 12, 2017 01:16:22 PM
Ready for delivery. Please expect delivery within the day."
This is the latest status I got yesterday. I tried reaching them through email that they can just send it to the nearest branch at Bulan, Sorsogon. But I haven't got any response.
I needed that document within this week. So I am hoping you can deliver it to me this week. Or else, I will have to report this. I paid for this transaction and yet, I haven't receive any response from you.

Hi LBC,

I would like to formally file a complaint on a certain LBC SM HyperMarket Cainta Branch Representative named Karen D. Datumanong. I have been sending and receiving remittances and express packages from LBC for a very long time, I even have an LBC ID, but It was only now that I had encountered such an arrogant, rude, and very disrespectful agent. She acted like she was the "Boss" in the said branch and didn't even greet or smile at me. Also when I arrived she just said "paantay natawagan". I was waiting for my name to be called then she asked me if I have another ID because my Philhealth ID is not accepted for Palawan encashments and she told me that she cannot process my encashment at all. My total encashment was for 1, 250. I told her I have never experienced having any problems encashing at LBC and its only her that would not encash my remittance at all. She was so rude and arrogant and didn't even explain it to me well or in a nice and respectful manner. I had asked her name and as if she was such in a hurry to write it yabang talaga.. she doesnt care that I would even write a complain on her and she even put her ID at my face. Attached is the picture of the LBC representative SM HyperMarket Cainta Branch. I would highly recommend that she undergo good customer service and learn how to talk back in a decent way. Napaka arrogante and yabang talaga. Is this the kind of service LBC provides to customers? Na parang kame pa mukhang kawawa at ang ahenta ang batas.. Please take some action on this. I would definately wait for a call back to express how I feel. Thank you.

Respectfully Yours,

Samantha Gochioco
[protected]
[protected]

I want to file a complaint against LBC express. I applied for passport in DFA Robinsons Novaliches last May 25, 2017. Expected release of passport is on June 6, 2017. Delivery staff arrived at my location last June 5, 2017 according to my neighbors and was looking for me. I was disappointed because I have not received any text message from the delivery staff that they were there in my location. I visited www.lbcexpress.com to track the status of my delivery and on June 7, 2017 status was " Ready for delivery. Please expect delivery within the day.". So I waited at home for the whole day and I have not received the package. I contacted customer service to ask what happen. It is very difficult to get a live representative that I dial their number so many times. I got a representative last June 7 and advised me to wait until afternoon for delivery. She mentioned that LBC were not able to locate my address wherein my neighbor told me that LBC was actually looking for me at my given address. June 5, 2017 states in the website "We tried to deliver your shipment but recipient's address cannot be located. Please get in touch with us through our official customer care channels." which is very inaccurate because they were able to locate my address that time. If they only communicated properly, these inconveniences will never happen to me. I called customer service again last June 8, requesting to deliver my passport in LBC Muzon branch. Rep advised me to pick it up the next day and went in Muzon branch but it's not there yet. Earlier of today (June 10) I checked the status in the same branch but they informed me that my passport in pending in delivery hub in Guiguinto and I need to contact DFA Robinsons Nova to contact LBC because they are the authorized person to request for the passport to be dropped in LBC Muzon branch which is very unacceptable. I am the recipient of the my own passport therefore, I strongly believe that I am an authorized person to request for it. I don't have a choice but to contact customer service thru landline. Still, I got the same information that I received the first time I called. Again, the representative named Jayson, created a follow up request for my passport to be delivered in LBC Muzon branch. He asked me to wait until Monday and pick it up 3pm onwards. Why do I have to experience all of this whereas in the first place the very reason I decided to pay for door to door deliver is convenience and I experience the opposite. I want LBC to deliver my passport in LBC Muzon branch on Monday morning with a refund that is times (3) three of the amount I paid due to so much inconvenience it caused me. I wasted money to contact customer service many times, I wasted time to follow up in website and Muzon branch, getting the same nonsense information and I wasted time to write this complaint for an hour. I want LBC to send updates starting today until I received it through text @ [protected]. I want someone to call me tomorrow 5pm for the assurance of having resolution. I want someone to be liable for what happen-to those person/s who did not communicate and/or even send a single text that "we are here in your location". or even ask what is my address' landmark. If my neighbor did not inform me that there were LBC came in my address, I will never know that my passport in pending in Bulacan delivery hub in Guiguinto.

I need urgent reply as soon as possible. I ordered a plant that is unrooted and only has a life span of maximum five days. The package should have been received today but the tracker says the recipient is unknown in the area. The area is a government building and there are people authorized to receive it had my recipient been absent at that time. Firstly this the delivery's incompetence because I also ordered a product earlier on that same day and my repient received it. Second where is my package sent if the failed to deliver it? My tracking number is [protected]. It was supposed to be a gift. The location it was supposes to be delivered to was the FPRDI building at Los Baños.

June 4, 2017, around 6-7pm
The teller / LBC attendant LAIRA BARRETTO had been very sarcastic for as customer service. Very disappointing for a pregnant woman like me to wait for my turn to be served but she served first her "kakilala" then the other person supposed to be next to me. Of course to my disgust of waiting too long, I told them I came first & gave my receipt to them so I was expecting my name will called prior to the person she called already. But instead of apologizing to me for the inconvenience, she sarcastically said "Ay naku kung di siya kapag hintay lumipat siya noh" OMG! What a very rude attendant! And when I got her name and told I will complain her, she still had the nerve to say thank you maam! Please LBC Team, do not let your service be ruined by these kind of tellers that possesses very untoward way of serving the clients.

Hi, i need a fast reply. It's been 4 days since my sister send her shipment. My tacking keeps telling me that our house was closed but i think they go in the wrong house. If they cant deliver it tomorrow i can assure you that i will post this on facebook. I need it tomorrow, deliver it or i will report this inconvenience. I'm still hoping for your fast reply

Hi,

I supposed to send documents to Saipan but the guy attendant from lbc waterfun taguig was frowning all the time and doesn't show a pleasant behaviour. I just asked if the P. O.
BOX address is for snailmail. He replied that with flat affect and sarcastic way: we don't have snail mail. Then, I replied that of course I know and left the premesis. Hope you can do something about it.

Your Customer,
Richard Cortes
+[protected]
[protected]@gmail.com

I ordered product from lazada and always keep tracking it using your website. Iwas expecting my package to arive on scheduled date but you tracking is tellimg that I am responsible for not recieving my package. It is impossible that I am not present last (06/03/17) at my given address because I have been waiting there the whole day. Maybe the delivery personels went to the wrong address. I did not also refused to accept it today (06/06/17) because i never met your delivery personel.

My delivery ID is [protected]

Yung inorder ko po from lazada na ang Tracking no. ay [protected] adress po nyan ay Purok 4 Barangay Bautista Labo Camarines norte . Sana naman madeliver na order ko galing Lazada .. pag na track po kasi ako nalabas Your shipment was not delivered
due to payment issues during
delivery. Please get in touch with
us through our official customer
care channels. eh wala pa naman nakakarating na delivery.

Ang mga counter / staff ninyo dito sa LBC - Antipolo Simbahan at LBC Old Palengke Antipolo . Wala man lang magawa na way kng paano nila matulungan ang customer pinabalil balik at pasa pasahan nila ako 2days ako nagbalik balik sa branch para makuha ang remittance o padala galing UAE pinapakita ko saknila ang resibo ilang beses lagi nila ginigiit na wala ganun agent name ang LBC!

Dear LBC team,

Please be informed that there was a missing items inside my package when I double checked the box. Kindly refer my attached photos how my box formed and as you can see how they make sealed the box it was truly untidy and improper. I am very much disappointed in this matter, I hope you may resolved my issue immediately as it cannot be tolerated for this kind of modus.

Regards,

Alden Borata
(+63) [protected]