LBC Express
Reviews and Complaints

Nag send ako nang important document sa client namin, last june 24. (from cavite to manila only) as of this moment july 1 na, hindi pa nila na dedeliver ang documents. Please take note na ang documents ay importante kaya nga we choose to send it via lbc kahit mas mahal cia, dahil sabi nyo hari kayo nang padala!. At lbc express kayo. So disappointed na sa manila lang ang destination 1 week na ndi parin nadedeliver., 3 times na akong tumwag sa customer service, pero wala parin action. At pinaka malala dito! Ang sabi nang isang customer service representative na nakausap ko. Kung importante ang documents na pinadala ko at kailangan na kailngan na tlga, pick upin ko nlng daw sa espana hub dahil sobrang dami nang nagpapadala saknila ndi pa ma ischedule nang delivery.. Ndi ko lang nakuha ang pangalan mo., bkit kaya ndi nalang kayo mag sara at ndi nyo din naman pla kayang ibigay ang commitment nyo sa mga clients nyo. Sir mark nang customer service representative, ikaw na ang hari ng bastos! So disappointing., sana makarating to sa top management. Ang mga emplyado nyo ang hihila sainyo pabagsak! Dont use the tag line lbc express at hari ng padala if you cant stand on it.

Nagpadala ako sa LBC last june 28 and supposedly delivered yeterday. I ask my brothers and sisters if dumating na ba from 4pm til 7pm but they said walang dumating na LBC delivery. I checked the status online ng package na pinadala ko around 10pm and the status says nareceived na daw ng kuya ko 8:07PM. But my brother confirmed no delivery has been made. Also there should be text message received when your package was delivered successfully. I am a regular LBC client sending packages and it always delivered the day after around 2-4PM and I always received message for successful delivery. But now is not the case. No delivered package and no text message however, they are insisting that the package was delivered. Where does our package go?

Nagpadala ako 5 days before sa deadline date ng aking papers and i need it badly to be delivered on time. Tomorrow na deadline and still no delivery was made. It was said that you can't track the location. Obviously there's the mobile number written at the package for the receiver. Why don't you make any actions there (LBC-Cebu)? Both the sender and receiver's contact is there. So sorry nalang ba matatangap ko nito? Will you pay for the damage made? grabe naman kayo. We trusted your company but then this?

So recently i purchased product from shopee, and it was ship via LBC. So the delivery guy called me and said that he was at my house. I told him to wait for me because im nearby. He told me that he will just go to my location and i insisted bc my money is in my room.. I said that ill be there in 5mns when i called him he told me that he was already in other baranggay. I told him that i will be right there so that there will be no hassle, he said that "di mo ako mahahanap maam nasa iskinita po ako" kasalanan mo dn po ito maam kasi kung nagiwan ka ng pera makukuha mo, sinabi ko dun sa tatay mo na kunin nalang sabi nya wala daw syang pera. I said "kuya wala po akong tatay patay na at yung maid lang po ang nasa bahay" he said"Wala po tayong maggawa mam bukas mo nalang kunin kase may ibang delivery pa pi ako at gabi na po di na po ako pwedeng bumalik jan kasi may routa kame".. So rude, it affected my whole day..

Lost Original Receipts sent by our Subic Personnel. Said documents are needed in billing our client. Full details are as per attached email commSandra Jane T. Masilungan
Customer Relations Specialist
Contact Center Management
LBC Express, Inc.
Email Address: [protected]@lbcexpress.com

Dear Ms. Sandra Jane T. Masilungan

At least reply to the follow-up emails of JASON. We never received your response . This was already his 4th follow-up.

Joselito B. Balindan
Operations Manager
Customstrade Advocates Co.
Unit 707E, Columbia Airfreight Complex Bldg.
Ninoy Aquino Avenue, Brgy. Sto. Nino
Paranaque City, Philippines
Tel. +[protected] loc. 111, Fax. +[protected]
Website: www.customsadvocates.com

From: Jason L. Cruz [mailto:[protected]@customsadvocates.com]
Sent: Saturday, 24 June 2017 12:20 PM
To: 'Customer Care'
Cc: 'Renato Cultivo'; 'Emil F. Barloso'; 'Renan E. Regio'; 'Lito Balindan'; 'Jowelyn A. Magnetico'
Subject: RE: REQUESTING URGENCY OF DOCUMENTS/tn: [protected]

Hi LBC Team

A kind follow up and Please be inform you that 4th follow up on letter request.
Thanks.

Best regards
Mark "Jason" Cruz
Customstrade Advocates CO.

TEL NO. [protected] loc. 108
GLOBE [protected]
SUN [protected]
Website: www.customsadvocates.com

From: Jason L. Cruz [mailto:[protected]@customsadvocates.com]
Sent: Thursday, June 22, 2017 10:28 AM
To: 'Customer Care'
Cc: 'Renato Cultivo'; 'Emil F. Barloso'; 'Renan E. Regio'; 'Lito Balindan'; 'Jowelyn A. Magnetico'
Subject: RE: REQUESTING URGENCY OF DOCUMENTS/tn: [protected]

Hi LBC Team,

Good day!
A kind follow up on below request. We need this documents soonest and kindly give us feedback for this issues.

Fyi, Already pending my email request almost 3Days for the Letter for the affidavit of Loss and This issues to you know already pending almost 2 months in your team? Kindly expedite this issues and we need soonest the request of the letter. Kindly reply this email thread for us to avoid delays.
Thanks.

Best regards
Mark "Jason" Cruz
Customstrade Advocates CO.

TEL NO. [protected] loc. 108
GLOBE [protected]
SUN [protected]
Website: www.customsadvocates.com

From: Jason L. Cruz [mailto:[protected]@customsadvocates.com]
Sent: Wednesday, June 21, 2017 9:17 AM
To: 'Customer Care'
Cc: 'Renato Cultivo'; 'Emil F. Barloso'; 'Renan E. Regio'; 'Lito Balindan'; 'Jowelyn A. Magnetico'
Subject: RE: REQUESTING URGENCY OF DOCUMENTS/tn: [protected]

Hi LBC Team,

Good day!
A kind follow up on below request. We need this documents soonest and kindly give us feedback for this issues.
Thanks.

Best regards
Mark "Jason" Cruz
Customstrade Advocates CO.

TEL NO. [protected] loc. 108
GLOBE [protected]
SUN [protected]
Website: www.customsadvocates.com

From: Jason L. Cruz [mailto:[protected]@customsadvocates.com]
Sent: Tuesday, June 20, 2017 11:03 AM
To: 'Customer Care'
Cc: 'Renato Cultivo'; 'Emil F. Barloso'; 'Renan E. Regio'; 'Lito Balindan'; 'Jowelyn A. Magnetico'
Subject: RE: REQUESTING URGENCY OF DOCUMENTS/tn: [protected]

Hi LBC Team

Good day!
A kind follow up for Affidavit of loss that you need to provide for us to attached in our client proof that documents is already loss in your part. Please be inform you we need original copy with letter head of LBC letter and valid I.D’s of signatory on the letter. Kindly give me exact date for make of affidavit loss and Please be advise that we need this request as soonest for us render to request all the documents lost at Subic.

Note: We need feedback for this request for us to continues processing of requesting our lost documents at Subic.

Thanks.

Best regards
Mark "Jason" Cruz
Customstrade Advocates CO.

TEL NO. [protected] loc. 108
GLOBE [protected]
SUN [protected]
Website: www.customsadvocates.com

From: Jason L. Cruz [mailto:[protected]@customsadvocates.com]
Sent: Tuesday, June 20, 2017 11:03 AM
To: 'Customer Care'
Cc: 'Renato Cultivo'; 'Emil F. Barloso'; 'Renan E. Regio'; 'Lito Balindan'; 'Jowelyn A. Magnetico'
Subject: RE: REQUESTING URGENCY OF DOCUMENTS/tn: [protected]

Good day!
A kind follow up for Affidavit of loss that you need to provide for us to attached in our client proof that documents is already loss in your part. Please be inform you we need original copy with letter head of LBC letter and valid I.D’s of signatory on the letter. Kindly give me exact date for make of affidavit loss and Please be advise that we need this request as soonest for us render to request all the documents lost at Subic.

Note: We need feedback for this request for us to continues processing of requesting our lost documents at Subic.

Thanks.

Best regards
Mark "Jason" Cruz
Customstrade Advocates CO.

TEL NO. [protected] loc. 108
GLOBE [protected]
SUN [protected]
Website: www.customsadvocates.com

From: Customer Care [mailto:[protected]@lbcexpress.com]
Sent: Wednesday, June 07, 2017 7:58 PM
To: Jason L. Cruz
Cc: 'Renato Cultivo'; 'Emil F. Barloso'; 'Asamarie S. Arevalo'; 'Renan E. Regio'; 'Lito Balindan'; 'Jowelyn A. Magnetico'
Subject: RE: REQUESTING URGENCY OF DOCUMENTS/tn: [protected]

Hi Sir Jason,

Happy day!

As per update from our complaint team, we can only refund the freight charge of the missing documents together with the affidavit of loss.

Thank you.

Sincerely,

Sandra Jane T. Masilungan
Customer Relations Specialist
Contact Center Management
LBC Express, Inc.
Email Address: [protected]@lbcexpress.com
URL: http://www.lbcexpress.com
www.facebook.com/lbcexpress
www.twitter.com/lbcexpress

From: Jason L. Cruz [mailto:[protected]@customsadvocates.com]
Sent: Monday, June 05, 2017 1:21 PM
To: Customer Care
Cc: 'Renato Cultivo'; 'Emil F. Barloso'; 'Asamarie S. Arevalo'; 'Renan E. Regio'; 'Lito Balindan'; 'Jowelyn A. Magnetico'
Subject: RE: REQUESTING URGENCY OF DOCUMENTS/tn: [protected]

Hi LBC Team,

Good day!
A kind follow up on below? And as per your email last Saturday until today no updates yet? Please be informing you that already 1month this issue but no guaranty of my documents? Kindly I need urgency for this!

Thanks.

Best regards
Mark "Jason" Cruz
Customstrade Advocates CO.

TEL NO. [protected] loc. 108
GLOBE [protected]
SUN [protected]
Website: www.customsadvocates.com

From: Jason L. Cruz [mailto:[protected]@customsadvocates.com]
Sent: Monday, May 29, 2017 7:46 AM
To: 'Customer Care'
Cc: 'Renato Cultivo'; 'Emil F. Barloso'; 'Asamarie S. Arevalo'; 'Renan E. Regio'
Subject: RE: REQUESTING URGENCY OF DOCUMENTS/tn: [protected]

Hi LBC Team,

Good day!
A kind follow up on below? And as per your email last Saturday until today no updates yet? Please be informing you that already 1month this issue but no guaranty of my documents? Kindly I need urgency for this!

Thanks.

Best regards
Mark "Jason" Cruz
Customstrade Advocates CO.

TEL NO. [protected] loc. 108
GLOBE [protected]
SUN [protected]
Website: www.customsadvocates.com

From: Customer Care [mailto:[protected]@lbcexpress.com]
Sent: Saturday, May 27, 2017 7:12 AM
To: Jason L. Cruz
Cc: 'Renato Cultivo'; 'Emil F. Barloso'; 'Asamarie S. Arevalo'; 'Renan E. Regio'
Subject: RE: REQUESTING URGENCY OF DOCUMENTS/tn: [protected]

Hi Sir Jason,

Happy day!

As per our complaint team, they tried to call you yesterday, May 26 but line keeps on ringing. We already informed them to get back to you for updates regarding this shipment.

Thank you.

Sincerely,

Sandra Jane T. Masilungan
Customer Relations Specialist
Contact Center Management
LBC Express, Inc.
Email Address: [protected]@lbcexpress.com
URL: http://www.lbcexpress.com
www.facebook.com/lbcexpress
www.twitter.com/lbcexpress

From: Jason L. Cruz [mailto:[protected]@customsadvocates.com]
Sent: Thursday, May 25, 2017 2:27 PM
To: Customer Care
Cc: 'Renato Cultivo'; 'Emil F. Barloso'; 'Asamarie S. Arevalo'; 'Renan E. Regio'
Subject: RE: REQUESTING URGENCY OF DOCUMENTS/tn: [protected]

Hi LBC Team

A kind follow up on below request and Kindly advise us every day for status of our URGENT! Documents.
Thanks.

Best regards
Mark "Jason" Cruz
Customstrade Advocates CO.

TEL NO. [protected] loc. 108
GLOBE [protected]
SUN [protected]
Website: www.customsadvocates.com

From: Jason L. Cruz [mailto:[protected]@customsadvocates.com]
Sent: Monday, May 22, 2017 4:44 PM
To: 'Customer Care'
Cc: 'Renato Cultivo'; 'Emil F. Barloso'; 'Asamarie S. Arevalo'; 'Renan E. Regio'
Subject: RE: REQUESTING URGENCY OF DOCUMENTS/tn: [protected]

Hi LBC Team

A kind follow up on below request and Kindly advise us every day for status of our URGENT! Documents.
Thanks.

Best regards
Mark "Jason" Cruz
Customstrade Advocates CO.

TEL NO. [protected] loc. 108
GLOBE [protected]
SUN [protected]
Website: www.customsadvocates.com

From: Customer Care [mailto:[protected]@lbcexpress.com]
Sent: Saturday, May 20, 2017 5:34 PM
To: Jason L. Cruz
Cc: 'Renato Cultivo'; 'Emil F. Barloso'; 'Asamarie S. Arevalo'; 'Renan E. Regio'
Subject: RE: REQUESTING URGENCY OF DOCUMENTS/tn: [protected]

Hi Sir Jason,

Good Day!

Please be advised that we have logged your complaint under Ticket No.: [protected] for your reference. One of our complaint handler will get in touch with your sender for any updates of the investigation.

Thank you.

Sincerely,

Jehna Basino
Customer Relations Specialist
Contact Center Management
LBC Express, Inc.
URL: http://www.lbcexpress.com
www.facebook.com/lbcexpress
www.twitter.com/lbcexpress

From: Jason L. Cruz [mailto:[protected]@customsadvocates.com]
Sent: Wednesday, May 17, 2017 3:47 PM
To: Customer Care
Cc: 'Renato Cultivo' ; 'Emil F. Barloso' ; 'Asamarie S. Arevalo' ; 'Renan E. Regio'
Subject: RE: REQUESTING URGENCY OF DOCUMENTS/tn: [protected]

Hi LBC Team

Please see attached Complaint letter from Sender at Subic. Kindly soonest your response. We need feedback for this documents.

Fyi, This documents it’s already 27th follow of this.

Thanks.

Best regards
Mark "Jason" Cruz
Customstrade Advocates CO.

TEL NO. [protected] loc. 108
GLOBE [protected]
SUN [protected]
Website: www.customsadvocates.com

From: Customer Care [mailto:[protected]@lbcexpress.com]
Sent: Sunday, May 14, 2017 2:25 PM
To: Jason L. Cruz
Cc: 'Renato Cultivo'
Subject: RE: REQUESTING URGENCY OF DOCUMENTS/tn: [protected]

Hi Sir Jason,

Good day.

Per email below, we have coordinated with the shipper, Mr. Renato Cultivo, to kindly submit the official receipt, valid ID and fill out the complaint letter form for us to formally log this complaint as the said documents have been declared missing.

Thank you.

Regards,

Marifi G. Macatuno
Customer Relations Specialist
Contact Center Management
LBC Express, Inc.
URL: http://www.lbcexpress.com
www.facebook.com/lbcexpress
www.twitter.com/lbcexpress

From: Jason L. Cruz [mailto:[protected]@customsadvocates.com]
Sent: Friday, May 12, 2017 11:29 AM
To: Customer Care
Cc: 'Renato Cultivo'
Subject: RE: REQUESTING URGENCY OF DOCUMENTS

Hi LBC Team

Please be inform you that I already complaint this issue’s at Manila Brach but the HUB warehouse did not response for our email or call’s of Customer representative for confirming this documents. So what will assurance that documents is inside the HUB? Please be advise that running out time this conversation almost 4weeks but no response in your team? Kindly expedite this issue if probably the cost of it.

Fyi. I will not tolerate this time for extending 1 day for processing of delivery! Kindly solve this issue.

Thanks.

Best regards
Mark "Jason" Cruz
Customstrade Advocates CO.

TEL NO. [protected] loc. 108
GLOBE [protected]
SUN [protected]
Website: www.customsadvocates.com

From: Customer Care [mailto:[protected]@lbcexpress.com]
Sent: Friday, May 12, 2017 11:18 AM
To: Renato Cultivo; Jason L. Cruz
Subject: RE: REQUESTING URGENCY OF DOCUMENTS

Hi Sir Renato,

Happy day!

We like to apologize regarding this shipment but as per our warehouse, the said document is confirm missing already.

May we ask your assistance to send us the following needed documents for us to log your complaint and process your claims regarding your shipment. Rest assured that we will look in to this and start proper investigation with the concerned team.

• Complaint with your signature (please refer to attached file)
• Valid ID
• Official Receipt

Hoping for your prompt response regarding this incident. Again, our sincerest apologies.

Thank you.

Sincerely,

Sandra Jane T. Masilungan
Customer Relations Specialist
Contact Center Management
LBC Express, Inc.
Email Address: [protected]@lbcexpress.com
URL: http://www.lbcexpress.com
www.facebook.com/lbcexpress
www.twitter.com/lbcexpress

From: Renato Cultivo [mailto:ra.[protected]@yahoo.com]
Sent: Friday, May 12, 2017 7:50 AM
To: Jason L. Cruz; Customer Care
Subject: Re: RQUESTING URGENCY OF DOCUMENTS

lbc team,

in connection to the above communications, i would rather suggest, instead of promising the "delivery date" of documents.
will it be to locate first the pouch/documents then expedite the delivery.
as the common shipment that documents are urgent and inclosed original official receipts, we cannot retrieve any of those to certified, and we cannot collect the corresponding amount to our client.
the allegation that you cannot locate the consignee's address shall be irrelevant.almost we had 2 to 3 shipments per week that was no issues about the delivery address.

your attention is must!..

Renato Alano Cultivo - LCB
50 hansen street, east tapinac, olongapo city
[protected]
[protected]
[protected]

On Thursday, May 11, 2017 6:24 PM, Jason L. Cruz wrote:

Hi Sir Ato.

Please see attached loop email.
Thanks.

Best regards
Mark "Jason" Cruz
Customstrade Advocates CO.

TEL NO. [protected] loc. 108
GLOBE [protected]
SUN [protected]
Website: www.customsadvocates.com

From: Jason L. Cruz [mailto:[protected]@customsadvocates.com]
Sent: Thursday, May 11, 2017 3:49 PM
To: 'Customer Care'
Cc: 'Emil F. Barloso'; 'Cristy Aragon'; 'Renan E. Regio'; 'Cromwell Maghacot'
Subject: RE: RQUESTING URGENCY OF DOCUMENTS

So until now 4weeks ago my documents is not yet ready to dispatch?

Fyi. Supervisor and Manager for this issue!

Thanks.

Best regards
Mark "Jason" Cruz
Customstrade Advocates CO.

TEL NO. [protected] loc. 108
GLOBE [protected]
SUN [protected]
Website: www.customsadvocates.com

From: Customer Care [mailto:[protected]@lbcexpress.com]
Sent: Thursday, May 11, 2017 3:35 PM
To: Jason L. Cruz
Cc: 'Emil F. Barloso'; 'Cristy Aragon'; 'Renan E. Regio'; 'Cromwell Maghacot'
Subject: RE: RQUESTING URGENCY OF DOCUMENTS

Hi Sir Jason,

Good day.

Our apologies on this please. We already made follow-up to the team, we will keep you posted for their feedback.

Thank you.

Sincerely,

Maricar A. Abalos
Customer Relations Specialist
Contact Center Management
LBC Express, Inc.
URL: http://www.lbcexpress.com
www.facebook.com/lbcexpress
www.twitter.com/lbcexpress

From: Jason L. Cruz [mailto:[protected]@customsadvocates.com]
Sent: Tuesday, May 09, 2017 7:59 AM
To: Customer Care
Cc: 'Emil F. Barloso'; 'Cristy Aragon'; 'Renan E. Regio'; 'Cromwell Maghacot'
Subject: RE: RQUESTING URGENCY OF DOCUMENTS
Importance: High

Hi LBC Team

A kind follow up on below. Please be inform you that this email already 24th follow up on this email.

I already follow up 2 week but no one response. It’s very very urgent documents . and I will not tolerate this time for extending 1 day for processing of delivery! Kindly solve this issue.

Thanks.

Best regards
Mark "Jason" Cruz
Customstrade Advocates CO.

TEL NO. [protected] loc. 108
GLOBE [protected]
SUN [protected]
Website: www.customsadvocates.com

From: Jason L. Cruz [mailto:[protected]@customsadvocates.com]
Sent: Friday, May 05, 2017 1:27 PM
To: 'Customer Care'
Cc: 'Emil F. Barloso'; 'Cristy Aragon'; 'Renan E. Regio'
Subject: RE: RQUESTING URGENCY OF DOCUMENTS
Importance: High

Hi LBC Team

A kind follow up on below. Please be inform you that this email already 4th follow up on this email.

I already follow up 2 week but no one response. It’s very very urgent documents . and I will not tolerate this time for extending 1 day for processing of delivery! Kindly solve this issue.

Thanks.

Best regards
Mark "Jason" Cruz
Customstrade Advocates CO.

TEL NO. [protected] loc. 108
GLOBE [protected]
SUN [protected]
Website: www.customsadvocates.com

From: Jason L. Cruz [mailto:[protected]@customsadvocates.com]
Sent: Thursday, May 04, 2017 1:43 PM
To: 'Customer Care'
Cc: 'Emil F Barloso'; 'Cristy Aragon'; 'Renan E. Regio'
Subject: RE: RQUESTING URGENCY OF DOCUMENTS

Hi LBC Team

Please be inform you that I already given complete and exact address last April. 25, 2017. Please see attached 3rd time complete address

CustomsTrade Advocates Co.
Uni9t 707-E Columbia Airfreight Bldg. NAIA Ave. Brgy. Sto.Ñino Paranque City

Kindly we need this documents until today. Please be inform you that Ms. Dean Supervisor of Customer representative that we will secure to deliver today!

I already follow up 2 week but no one response. It’s very very urgent documents . and I will not tolerate this time for extending 1 day for processing of delivery! Kindly solve this issue.

Thanks.

Best regards
Mark "Jason" Cruz
Customstrade Advocates CO.

TEL NO. [protected] loc. 108
GLOBE [protected]
SUN [protected]
Website: www.customsadvocates.com

From: Customer Care [mailto:[protected]@lbcexpress.com]
Sent: Thursday, May 04, 2017 12:30 PM
To: Jason L. Cruz
Cc: 'Emil F. Barloso'; 'Cristy Aragon'; 'Renan E. Regio'
Subject: RE: RQUESTING URGENCY OF DOCUMENTS

Hi Sir Jason,

Good Day!

Upon checking under tracking number [protected], shipment was undelivered due to incorrect address. Our delivery team tried to contact your receiver but no avail. May we have the complete address; nearest landmark and active contact number of your receiver for our reference.

Please do not hesitate to contact us for your future concern. We shall be glad to assist you.

Thank you.

Sincerely,

Jehna Basino
Customer Relations Specialist
Contact Center Management
LBC Express, Inc.
URL: http://www.lbcexpress.com
www.facebook.com/lbcexpress
www.twitter.com/lbcexpress

From: Jason L. Cruz [mailto:[protected]@customsadvocates.com]
Sent: Wednesday, May 03, 2017 8:32 AM
To: Customer Care
Cc: 'Emil F. Barloso' ; 'Cristy Aragon' ; 'Renan E. Regio'
Subject: RE: RQUESTING URGENCY OF DOCUMENTS

HI LBC Team

Please disregards yesterday email for this and Please be advise until today our documents is not yet deliver in our office here’s my tracking details [protected]. Kindly request to deliver as soonest today!

Fyi. I already follow up 1 week but no one response. It’s very very urgent documents . and I will not tolerate this time for extending 1 day for processing of delivery! Kindly solve this issue.

Thanks.

Best regards
Mark "Jason" Cruz
Customstrade Advocates CO.

TEL NO. [protected] loc. 108
GLOBE [protected]
SUN [protected]
Website: www.customsadvocates.com

From: Customer Care [mailto:[protected]@lbcexpress.com]
Sent: Sunday, April 30, 2017 11:39 AM
To: Jason L. Cruz
Cc: 'Emil F. Barloso'; 'Cristy Aragon'; 'Renan E. Regio'
Subject: RE: RQUESTING URGENCY OF DOCUMENTS

Hi Sir Jason,

Good day!

This is to acknowledge the receipt of your email.

May we verify if the documents was already delivered? If not, kindly provide us LBC tracking number for us to coordinate with the delivery team.

Should you have further concerns, kindly let us know and we shall gladly assist you.

Thank you.

Sincerely,

Sandra Jane T. Masilungan
Customer Relations Specialist
Contact Center Management
LBC Express, Inc.
Email Address: [protected]@lbcexpress.com
URL: http://wwwlbcexpress.com
www.facebook.com/lbcexpress
www.twitter.com/lbcexpress

From: Jason L. Cruz [mailto:[protected]@customsadvocates.com]
Sent: Thursday, April 27, 2017 6:35 PM
To: Customer Care
Cc: 'Emil F. Barloso'; 'Cristy Aragon'; 'Renan E. Regio'
Subject: RE: RQUESTING URGENCY OF DOCUMENTS

Hi LBC Team

Please be inform you that I need this documents within today before 12MN! Because our documents need to liquate a soon as possible and already dispatch last April .19, 2017 until now our documents is not yet delivered? Kindly expedite this issue’s. Kindly see below communication last April 25

April 25 Communication thru your team
Ms. Gladys as of 14:00H
Ms. Lyn as of 13:46H

April 26 Communication thru your team
Ms. Kath as of 10:59H
Ms. Cheryl as of 15:25H
Ms. Ruzette as of 19:00H
Sir. Erick – Supervisor (19:10H)

April 27 Communication thru your team
Ms. Niza as of 08:45H
Sir John as of 15:33H
Ms. Lea as of 17:47H

Kindly follow up or give response for this and I already communicate 9 Times? We need soonest response and I will not tolerate this time for extending 1 day for processing of delivery! Kindly solve this issue.

Fyi. Supervisor and Manager kindly help this issue that soonest response.

Thanks.

Best regards
Mark "Jason" Cruz
Customstrade Advocates CO.

TEL NO. [protected] loc. 108
GLOBE [protected]
SUN [protected]
Website: www.customsadvocates.com

unication between our rep and LBC personnel.

My package is currently in tacurong. The exact address should be in pres. Roxas n. Cot. And they want me to pick it up in their branch and that's absolutely absurd. The package I am expecting is passport from dfa gensan. I paid rush. Para makuha ko ng mabilis but no! I didn't get it. I sent a message to your website in lbc express and was informed na makaka tanggap ako ng feed back yesterday and i've been sending message since last night but I receive nothing. This is very inconvenient for me since I need that passport right away. Your service is [censor]ed up. This is the worst customer service i've ever experienced. I just hope you'd take responsibility for what happened. This is exactly a very effective way to make your customer 100 percent unsatisfied. 😡
You'll get 0 rating from me

Hi po LBC, ako po si Sianne S. Pinto, nagpadala po ako ng Balikbayan box last April 28, 2017 galing po dito ng Australia at papunta po ky Rosalinda Siamen, ng Hunob, Brgy. Salong Kabankalan City, Negros Occidental. Dumating po ang box last Friday June 23, 2017 at 2:42pm Philippines time. At ng sinabi ko na, Ayan apat na malaking milo ang pinadala ko diyan para hindi na kayo bibili o kukuha sa tiangge, nagulat ako ng sinabi nila na, Anong apat, tatlo lng nandito, doon na ako nagduda at kinabahan kaya chineck ko ang customer copy ko dito at tiningnan ang mga pics ng box, hindi ganun ang pagka empake ko nsa taas ang candy eh lhat ng food nilagay ko o tinakpan ko ng mga damit at bedsheets, sa madaling sabi nsa ilalim at gitna. At isa din napansin ko lumuwag ang box dahil bumubukol ng konti yun sa taas, sa madaling sabi hindi sya flat sa taas pero kng titingnan nyo ang box hindi na ganun. At natupi at natapon pa ang Nutella na container na very sealed yun kasi hindi pa yun nabuksan pati ang lata ng Milo natupi din. Ang mga nawalang items, 1 bot. DAVIDOFF cool water for women, 1 Milo 1.25kg, 1 bot. Centrum vit., 5 noodles cups, iba hindi ko na alam kasi assorted at ilang beses na ako nagpapadala ng mga boxes pero ngayon lng ito nangyari. May isang box na nman sana ako ipapadala next month pero parang natrauma ako kasi binubuksan at kinukuhaan pala. Akala ko nawala na ang mga corrupt kasi Duterte na, at ayaw na ayaw yan ni Tatay Digong. Please aksyunan nyo agad para babalik nman ang tiwala ko, namin mga OFW sa inyo LBC. Maraming salamat po. Here's my contacts, number +[protected] and my email address: [protected]@gmail.com

I was waiting for my package since june 19, 2017. When I called the hotline they claimed that they made deliveries thrice already but the house was closed. B*&%$#*t! I was on leave on one of those days and just stayed at home but there was no delivery. The other days, there were 4 people staying in the house. I ended up transferring the package to another branch and picked it up after 7 days. Lbc cannot deliver from bagong silang, tandang sora to diliman on time. Worst service ever!

-I'm expecting to receive my order on June 22, 2017 but I did'nt receive any call from carrier that day.
-"Shipment is with a concern. Please get in touch with us through our official customer care channels.", that is the note when I track my order.
- My LBC tracking page is [protected]
-It's about my order in LAZADA, Huawei E5330C black wifi hotspot
-I'm willing to get it personally on LBC Tandag Branch office.
-Call me on my contact # [protected] for follow-ups.

My niece sent me a document from Pangasinan thru LBC Branch at Manaoag, Pangasinan last June 22, 2017 until now June 25, no document deliver yet. I called up LBC customer service and she said (lady) they will deliver it tomorrow because today is Sunday, kasi sarado daw ang warehouse. So I will be receiving the document on June 26, 2017. ccMy question is, why it was not delivered within 24 hours.
Please see attached tracking.
Thank you.

Hi! Good day LBC, my name is Armando Hero B. Angeles, I just want to complain about my ordered Expandable Flexible Garden Hose(up to 50 ft) from Lazada. June 24, 2017 it said my ordered item was ready for delivery and expect my item within that day, but it also said " Your shipment was not delivered since recipient's address is out of LBC's service area. Please get in touch with us through our official customer care channels. ". the location to be delivered is (KALAHI-CIDDS OFFICE, Brgy. Poblacion Gen. Mamerto Natividad, Nueva Ecija) here's my tracking number ([protected]). but I can take my order thru your main office here Cabanatuan City. Please respond immediately. God Bless Thank you!

alm nyo nkkymot n sobra servce nyo ng pgdedeliver imbis n nppdli ang mga kailngn peo ndi e.. nghhntt ng mtgl.. for delivery n peo anu mngyyri ndi ndedelivery ssvhn ndi mkta ndi mhnp ndi kc kilala e tnga nmn cla ndi cla mrunong mgtxt at tmwg pr mkta un pgdedelivern..ang dali2 hnpin ng amin ns highway n nga kme my tndhn kya nga nilgy n name ng tndhn s pckge at kuly ng bhy pr ms mpdli.. peo wl pa dn kc tmd mga tga deliver nyo mghnp at mgdeliver.. npkimpocble hndi aq kilala kc dto n kme nktra tga dto amaq dto n aq pinangank.. paanu hndi mkta s bngy n address un pgdedelivern.. e hndj nmn tlg nla dnidilver at hnhnp.. sna bks mdeliver n ito kc khpon p ito for deliver tgalq nghnty hnggng ngaun pero wla pa din..pwdeq po b mlaman asan n ito trcking number [protected]..tnrackq kc s trckng number nyo n for delivery na ito khpon pa hnggng ngaun wla pa din po.. anu po b servce meron kau.. anu b mga tga delivery meron kyo.. dali2 n nga mkta bhy nmin hghway n hghway n.. my number p nklgy ndi man lng mrunong mgtxt o tmwg... pr s. delivery anu b yan..

I ordered a JBL earphones at Lazada, and when it was forwarded to LBC I've been tracking the package, I expect the package to arrive on the 23rd of June, but 22nd of June it's already in Naga and was ready for delivery within the day. ok so I waited that day, I was kinda of surprised that it's going to be delivered a day before the expected delivery, but no package has arrived. So I waited the next day 23rd which is the said expected day to arrive. Again, no package has arrived. I was shocked when I checked the tracking page of LBC that says "Your shipment was not delivered due to payment issues during delivery. Please get in touch with us through our official customer care channels" like hello I've waited but there's no delivery, and now I'd get to find out that it wasn't delivered due to payment issues? What are you kidding me? This is my tracking no. [protected] get this sorted.

Hi.. I am Marlon Peda. I am complaining about my cargo that I sent to San Mariano Isabela, tracking no. [protected]. Three days ago I receive that my cargo is in santiago Isabela already but it can't be sent because my location is out of lbc area.. why your stuff take it my cargo from me if can't be sent in my hometown and he shoudn't tell me about like this situation.. I hope that you can find a solution to sent my cargo carefully to my address.

tracking number: [protected]
date filed : May 26, 2017
package name: Sodexo

I tracked my package since it was not delivered on the expected date that it should be. And they said, that they tried to deliver the shipment but the recipient (which is me) is unknown to the given address. How am I supposed to believed that? This is the 3rd time I made transaction with LBC, with same package. And this problem appears only this time (3rd). I even left a note, that shipment can be received by my Mother, since, I may not be at home on the scheduled date. Delivery man texted me to inform that he cant find the address. But there's no resolution given. He just told me to pick up the shipment on their delivery hub, but it's so far, can't be reach by commuters. I need to know how I can claim it. And they need to deliver it even on their nearnest LBC branch.

Good day! I have been tracking my Item for a while ( tracking no.: [protected]), it was delivered last June 20. Now its already the 23rd of june and The status of my item has not moved.
June 22, 2017 Forwarded to TAGOLOAN.
June 21, 2017 Arrived at MINDANAO AREA.
June 21, 2017 Forwarded to MINDANAO AREA.
June 21, 2017 Arrived at SCS COURIER FACILITY - MANILA.
June 20, 2017 Forwarded to ESI (QTY: 1).

Supposedly i would have received my item yesterday.
I badly need that item.
Please give updates.

Thank you

Hi Im Katherine ann Bunyi. Im complaining about LBC quezon city delivery hub in tandang sora. My XL size box reached to them last June 18, 2017 and my location is only at Balintawak QC. Its been 4days after they got my box and still they wasnt able to deliver it. I contacted my parents to follow up the box from them. After the call the warehouse confirmed that they got the box last june 18, 2017 but still no schedule for delivery. My parents came to the warehouse to check my box. Then according to my mother the staff there told them that theres no schedule yet for delivery because the box is so big. They asked my parents are they going to bring it home or wait for the delivery because if they will deliver it they need to open my box and divide it to fit in a smaller box because thats what theyre doing everytime. Why do they have to open my box in the first place? Why my other colleagues boxes reached their families in whole XL boxes and mine they cant deliver it like that? Why if theyre planning something like that they can just call my parents and atleast inform them that the box is already there and theyre having problems with delivery. They did nothing and just waited if my parents did come to the warehouse they will not know. So even if my parents brought only a car they did everything so the box will fit in and they bring the box home with them. It shouldnt be like this. They should atleast do something and it shouldnt be your clients problem why the box is so big and they cant deliver it in whole XL box. And i hope next time they can atleast contact the receiver and explain if they have plans like this opening and putting it in a smaller box to avoid suspicions of unnecessary actions from your employees. My reference no.is [protected]. Thank you very much.

this is the latest update about my package (tracking # [protected]), it was scheduled to arrive for COD. "Your shipment was not delivered since recipient's address is out of LBC's service area. Please get in touch with us through our official customer care channels." I have no idea what to do next. I was expecting it to arrive today. Should i just pick up my package?

I sent documents to my client last June 06, 2017, With tracking no. [protected] in Taguig City. June 09, 2017, I called up their customer service hotline 8585999, the one who answered told me that it wasn't delivered because of unlocated address, I told them to call the no. Of assignee then i f not return the documents to me because it is very important, contents of it are plan contracts and receipts of payment of St. Peter life plan. So I waited until no notice of delivery was sent to me, June 13, 2017 I called up again, the one who answered my call told me that it was in Taguig, Puregold branch for pick up. I said that in my receipt it was for delivery not for pick up and besides he cannot pick it up because he has work from Mon. To Sat.again I said to return it back to the branch where I sent it, lo and behold nobody understand my instruction till I kept on calling and calling them several times and I was even talked to their supervisors and still my instructions wasn't carried on! Last night I was able to talk to a responsible person in the name of Mr. Jeffrey Marcos, and he promised me to return the document today, June 21, 2017 in the morning. He even texted me last night just to be sure that he will carry on my instruction and he will follow it thru.thats kind of person your company needs not just keep on promising customer on to deliver the document without follow thru and without action! My complaint is I want person responsible to be penalized and investigate this matter, because it will not happen to me only and it will happen to other customers! I want damages for this so that you will learn a lesson from this experienced I had that it took 15 days before it returned to me the said documents/parcel. And it is only in Metro Manila!

Good day po. The tracking number of my package is [protected].It is for delivery at my address kasi COD po siya. It was delivered on June 15 but unfortunately I wasn't there to receive it. Naghintay po ako the next days in case bumalik ang delivery man but never heard from him. I just got my tracking number today and it seems that my order is ready to be return to the seller. Pwede ipick-up ko nalang po siya sa lbc countrymall banilad branch tomorrow?
Thank you po.