LBC Express
Reviews and Complaints

I have a package with ref. No [protected] address in Siruna Phase 4 Barangay Mambugan Autopilot City which supposed to be received by 12-17-20 but I can't because I was on my work. What is the use of exact address in the package if he did not search for this?! Almost 1 week right after my shipment date but I was able to receive that because of your rider's carelessness! How many times that I follow up to the rider about my shipment he said last Monday but I don't have to receive.

At about past 5 pm when I know I will be the next after the guy I went inside but they send me outside, then the last lane was earlier called than me.. And my parcel came and tell I will get it. I supposed to send out parcel but my parcel cost 700 plus while the parcel send to me was only 300 plus almost same size and less than weight of the new parcel that told me they cannot give because its new and there is no manifest yet... I want u to investigate what happened to me in tayabas branch there is ur cctv to review what really happen and maybe this is the time that you realign your staff to other branch because they are arrogant and rude to their new customer.

The item was sent to to the lbc last December 11, 2020 but until now my item is still not received. In their list of delivery which stated that the number of days from luzon to mindanao is 7 to 9 days due pandemic situation, now its already 13days and the item is still not here. Did they quarantine the item for 14days? I dont know what happened to LBC express.. Thank you

Good day,

Nagorder po kami ng gamot para sa malalang sugat ng papa ko. Ngayon po dalawang gallon po halos wala na po natira dahil sa hindi nasa ayos ang pagdeliver at pagsealed ng lbc butuan city. Ngayon po ang dalawang galon wala na halos na laman. Paki aksyonan naman po buti mn lang sana po kung hindi sa gamot ng papa ko. Pwede nyo po ko macontact sa [protected].

Based on LBC tracking page they tried to attempt to deliver the parcel for dates 12/10/2020, 12/11/2020 and 12/12/2020 and no one was available.

This is not true because we were at home for these said dates, there is no way that we will missed the delivery man.

I even texted and called the number of the previous delivery man to check if I have an upcoming delivery but he did not respond.

On the tracking page it shows that they tried to attempt to deliver it several times but this is not true.

I am aware that I have a pending delivery hence I stayed home since 12/10/2020 (Thursday).

I received text from LBC (today, December 18, 2020) informing me that my package was delivered (on December 18, 2020). I checked my tracking number ([protected]). And it stated that the package was claimed by Krystyn Mariel Cruz (my daughter) on December 18, 2020, but when I call her, she said she didn't claimed any package.
Hoping on prompt action in this regard.
Thanks

Good day,
Im complaining about my package that i send to my client in south cotabato particularly in tupi south cotabato until now the package that i send has not received by my client and i track the package and it says in the tracking that the package is in marbel south cotabato so my client contacted the lbc tupi and they sad the package is still in davao city... Its been 6 days but still didnt arrived in tupi this are the tracking number #[protected] pls. Kindly fix this problem...

Complainant...

I want to send feedback on customer service of LBC Paradahan Branch (Tanza Cavite)

Early cut off time of 4pm instead of 5pm even for COP transaction.

In addition, my package subject for cash on pick up has arrived Dec 15 as per my seller but LBC just sent notif today, Dec 17 (two days aged) given that it will be returned to seller if not claimed after 3 days.

This is not a first time incident that is why I filed this complaint.

Pls improve this.

I wanted to express my great disappointment with LBC. November 11, 2020 I personally brought my items to LBC main branch here in Qatar for Aircargo. I was then informed that the next schedule for shipping is on November 14 to Philippines. November 25, I expected that my balik bayan box already arrived in the Philippines but upon tracking my box to my disappointment, the shipment status is showing "Nov 11 shipment is accepted". So then I called every numbers I know that's linked to the branch here in Qatar, I even contacted through the fb account. "Ang tagal nilang makontak" and then to find out that my parcel is indeed still in the branch due to the new customs policy. "Wala man lang pasabi sa akin". Fast forward, finally in the evening that day someone contacted me and then able to submit the requirements on November 26, 2020. Few days later I then received that my shipment will be expected to arrive on December 7, 2020. Today, December 17, 2020 my shipment status is still showing "December 10 en route to Butuan". And to my biggest disappointment, I was informed that they don't still have update yet since my Aircargo box was being shipped via RORO - sea transportation. Didn't I pay for Aircargo for faster shipping? Very disappointed that I have to keep on tracking and asking LBC about my cargo. Very poor service. Worst experience. Very time consuming and very stressful indeed.

Hi there, my tracking number is correct I doubled check it but it keeps saying no record found. how come ni record found? They said it's gonna arrived in the Philippines yesterday December 15. Why can't I track it. I picked air cargo to deliver it as soon as possible but I have a problem with the tracking number.

Bakit may nag tetxt sa akin na ganito at napakarami dahil ang dami ko pinapadala sa inyo?

Hi ka-lbc. The payment for your cod/cop transaction with ref# [protected] remains unsettled as reported by your bank. Pls visit any lbc branch for correction. Just present your receipt and this message for assistance.

Tinignan ko maayos naman bank account na nailagay ko sa application nyo bakit hindi nyo maihulog yung pera napakatagal na inabot na ng dalawang buwan sobrang naabala na ako dahil pumunta na ako sa mga branches nyo..! Pero wala silang magawa ano ba? Please lang paki ayos na nito

Ito po aking tracking number: [protected] sana po madeliver na dito sa 15 Mindanao St. Zone 5 Central Signal Village, Taguig City ito po ang phone number: [protected] si Rolly Joy Andag po ang tatanggap. Salamat po

Why you canceled my order after a long days. I've waited that item for 14 days and you just get back to the seller. Please deliver it again!

Hi. Ask ko lang I was tracking my delivery and the status said "shipment issue, please get in touch with us through our official customer care channels"

My tracking number is [protected].

My question is what is the issue? I was waiting for the delivery all day because the shipment status is "Ready for delivery. Please expect delivery within the day." I even waited for the call all day . What will happen now ? Kindly fix this naman . Ty

I send a document last December 02, 2020, at lbc banawe branchfor Robin Lim Sr. to Koronadal Glan South Cotabato. My trackers say that the package was received today by Robin Sr LIm, and received text also fromLBC, informing me that the document was received by Robin Sr Lim, but when I call him, he did not receive the document from LBC today.
My track number is [protected].
Hope for your immediate action on this matter.

Jacqueline Chan

Sent money via LBC jersey city last Nov 11, 2020 to be delivered to my niece for my brother's wife, who was hospitalized, died and was buried, Yet the money intended for her hospitalion was never delivered.
My niece went to LBC that they did not receive the money, office said the money was not sent.
I was just notified Dec 9 and went to JC branch Dec 10. She said its a wrong address. I said relatives and friends send money for donation and were received with that address. There is a phone number to call my niece and my number to verify. If they did not check who used the money.
and let it go on that long. JC branch resent it and my other niece got it on her BDO account. Something is going on somewhere there that has to be investigated. My niece was well known in the area as it is a bakery address and if they said that the address was wrong, they should have called the no. of the recipient or call the sender as they should not wait for almost a month, if my niece did not complain, I would not have known that it was not delivered. Why would they wait that long keeping the money in the branch.

Thank you,

Anita Dillera-Ledesma

My box (international) took 3 months to arrive. I understand this because of the current pandemic but my item was broken when it arrived. I filed a claim as it should be covered by the insurance which we paid in addition to the shipping fee. That was since August 2020. They have no proper customer service channel, no hotline, only email. It took me 3-4 emails before I receive a response and every response they say that they will forward to the responsible department. The same with their FB messenger. Please do not patronise this company. There are a lot more better moving companies that are reliable and have good customer service.

I would just like to ask about the whereabouts of my parcel. I tracked the parcel but it says there is a problem with the shipment - "shipment is with a concern. Please get in touch with our customer care channels. I also went to the nearest LBC branch and it says there,"incomplete address", I had asked the sender about the receipt and there is no wrong with the address I have given as well as my contact #.

Attached here is the tracking number [protected].

I do hope for an immediate response. Thank you.

Hindi ko pa narereceive yung package ko, the tracker says its in scs returns central hub, ano po mangyayari don? December 02, 2020 pa yun nandoon. Hindi po na deliver yung package ko kasi hindi raw cover yung area namin.

Just recently I called a call center for the status of my package because it is more than 2 months na di pa dumating ang bagahe ko. Napakasuplado ng sumasagot ng call center agent ewan ko kung may proper training ba ito bago ito tinanggap ng lbc para sa pag pro-active manner not reactive manner pagsagot. Sabi ko bakit 2 days wala man lang gumalaw ang status ng tracking ko? Sabi pa niya... Sinong nagsabi sir? Ito po sir remember po may first in first out tayo... His named is carlos camillo a call center agent... Pare maayos akong kausap sa unang sagot mo pa lang na sinong nagsabi na 2 days di gumalaw? Pare need mo mag training bago ka pumasok sa trabahong ganyan remember din iba ibang tao kausap mo pag yan ang sagot mo im sure dami kang makakabangga sa mga sagot mo! Nakakawalang gana na ang lbc now. Sana always ka pa sa position mong hindi ka nararapat ilagay diyan!