LBC Express
Reviews and Complaints

LBC before was very good. I dont know what happen to them, even there tracking info is not updated. Making a phone call to them is a nightmare. If you get lucky to get a number, there is no one answering the phone. Asking them for definite answer for your package. They will give you a run around. How I wish the other companies will exist so they will learn that without a consumer, they wont exist. I hope the owner will be aware of these issue that is ongoing for quite sometime now.

I am filing a complaint against the company of LBC Express for mishandling.

Date of Incident: December 5, 2020 Saturday arrival date
Cebu City, Philippines
Client Tracking No. [protected]

The incident happened from LBC Manila Warehouse that the box was broke and damage at the bottom part as per the LBC delivery men statement upon door to door delivery on the date stated above.

Here attached file was the location tracking from parcel pick until delivered.
My resolution of this complaint is to request a refund for the damages they made. Lots of products inside the box was damaged and cannot be used.
I am appealing this to the companies management to raise this issue not to happened again so that no more complaints from the customer like me would appeal this issue, since they had previous issues regarding this problem from many netizens around the globe who worked abroad.

talk to support
Tracking number/s: /81132404039, 81136138184, 81136138199, 81132404040, 81132404035, 81132404034, 81135943910, 81135943911, 81132404033, 81132404038, 81132404036, 81132404037 follow up my 12 parcel sa batch na yan isa palang ang payment natangap ko, paano nangyari yan e sabay sabay ko pinadala yang 13 parcel tapos ang niremit nyo sa account ko 1 parcel lan, dipo biro yan #Lbc ayosin nyo nman yan pera nmin, isang buwan na ako ulit ulit nag follow up

The first delivery of my package failed with the reason that there's no one home! But I was at home the whole time and no one called me to notify about the delivery!

I keep asking for assistance on fb chat but all I got is the same generic response that they have escalated the issue to the concerned department. No one is contacting me about my package!

It's already paid, I think that's why they don't care about it! I'm so disappointed with them! The first delivery that failed was on dec. 1 and now it's dec. 3 and the status of my package remains the same!

Hi I ordered a package at lazada and was shipped last november 14. And my package was handed to lbc last november 30, 2020. However while tracking my package, it's still in crossdock alabang. My package was supposed to be handed to me yesterday. Please update my package status. Was really wondering why my package is taking too long to be delivered. Was reading reviews about their package and some customers received their package within 7 to 12 days from their purchase date. Please do update my package. I already paid. Please do deliver it. Thank you

Hello I need clarification and urgency about this problem. Paano naging problem yung address para hindi ma ideliver on time eh we provided the complete address. See attached photos. Can you justify what I paid for the shipping fee. Nakaka stress. Paki poke naman cebu branch nyo sa mandaue city dami na nag rereklamo same parin service. I'm worried sa package kasi 41,000 php yung value. 10 days na hindi parin na deliver. I paid 2,030 para sa shipping fee.

I would like to formally raise this complaint towards the Branch Manager or LBC Centerpoint, Barangay Tungkong Mangga, City of San Jose del Monte, Bulacan.

The event happened on November 28, 2020, Rona Celeste, Manager of LBC Centerpoint has the worst customer service skills that I've encountered. She as a manager exhibits a high level of sarcasm towards customers and instead of providing good or nearly excellent customer service and extra-mile she exhibits sarcasm, rudeness and a bossy-type attitude in front of her subordinates or in front of her team.

I don't know why she got the Managerial position to think that she has this type of personality. I suggest sending her to Customer Service Training might improve her soft-skills and interpersonal ability.

This is to inform everyone that as long as she worked there as a Manager, this event would more likely to happen to anyone.

This is what happen:

Me: naghintay ako ng more than 1 hour before having my turn.
LBC Rep: Transaction number po?
Me: Ito po. Xxxxxxxxxxxx
LBC Rep: Kanino po naka pangalan?
Me: Sa asawa ko po.
LBC Rep: Ay Sir, kailangan po ng authorization letter at valid ID.
Me: Sir, tagal kong pumila walang nag advise sa akin or nag ask ng concern ko.
LBC: Kailangan talaga Sir eh.
Me: Sir, baka po pwedeng video call nalang po kasi my work pa ako.
LBC: Need talaga ng authorization at ID Sir, open pa naman kami until 5.30PM.
Me: Umalis, umuwi ng bahay, kumuha ng authorization letter at ID.
LBC: Sir, kailangan din po ng photocopy ng ID.
Me: Ha, bakit di mo sinabi kanina?
Me: Labas ng branch, hanap ng photocopying services. Sarado na.
Me: Balik LBC, nakikiusap. Sir, baka po pwede na ito, tagal ko naman nag hintay mahigit isang oras. May authorization na ako at may valid ID pa.
LBC Rep: Hindi po talaga pwede sir eh.
Me: Putangina! Anung klaseng serbisyo meron kayo? Ito na requirement ah, bakit hindi ko makuha parcel ko?

THEN Manager butt in…

Manager: Sir, kanina ko pa po naririnig usapan nyo.
Me: Ma'am baka naman po pwede nyo ng gawan ng paraan tutal naman po may authorization at valid ID na po ako.
Manager: Hindi po talaga pwede, gusto nyo bumalik nalang kayo bukas.
Me: Putangina naman, nasayang oras ko kakahintay, meron pa akong pasok.
Manager: Para hindi masayang oras mo sir, bumalik nalang po kyo bukas.
Me: Ate naman, andami ng nasayang sa akin, gasolina, parking fee, at oras tapos hindi nyo ma-release parcel ko dahil wala akong photocopy ng ID's?
Manager: Wala po tayong magagawa jan sir, pag hindi po kayo lumabas tatawag po ako ng Guard.
Manager: Ayun tumawag nga ng guard.
Me: Iniisip ko lang. "Sana before sya tumawag ng Guard, nag extra-mile muna sya¨.
Guard: Sir, nang gugulo daw po kayo?
Me: Kuya, lagi mo akong nakikita dito sa Centerpoint, at alam mong hindi ako ganito. Napakahaba ng pasensya ko at inubos neto ni Ate.
Me: Sana man lang naglalagay sila ng Ads or information sa harap about sa mga ganitong transaction para hindi na sasayang oras ng customer.
Me: Tapos ayan, imbes na mag provide ng customer service or extra-mile, ang quick response ni Ate ay pauwiin ako, to think na more than one hour ako naghintay tapos may requirements na ako Authorization letter at valid ID's?
Me: Alam ko may printer kayo jan, yung lang naman hinihintay ko, mag offer kayo ng extra mile kasi ayoko ng bumalik bukas dahil sayang sa gasolina at parking fee at oras.

Iniisip ko lang: Nung nasa Taguig kami, lagi din ako pumipick-up ng item sa branch nila sa Market-Market, ID lang yung ID lang ng receiver ipapakita ko then ma-rerelease na yung parcel, tapos dito sa LBC Centerpoint, may Authorization Letter at Valid ID ng receiver at ID ko, gusto photocopy pa? Sorry pero perstym ko po na-experience na hinahapan pa ako ng photocopy ng mga ID's

"Hindi ko ma-describe in terms of storytelling kung paano yung highest level of sarcasm ni Ate Manager. Pero if ikaw ang nasa katayuan ko, mararamdaman mo ito. Yung tipong naglalabas ka ng galit tapos ang isasagot sa'yo ay Thank you.. Thank you.. Waalaa, nakaka disappoint lang.

Nasa customer service din ako, kaya alam ko kung paano mag provide ng resolution at extra-mile sa customer lalo na at frustrated ang mga ito.

If ma-babasa mo ito Ate Manager, sana ito lang ang tandaan mo at gawin guide in your everyday shift.
"Customer doesn't really care how much you know, until they know how much you care"

I would like to formally raise a complaint for one of your employees in SM San Jose (Brgy Tungkong Mangga San Jose del Monte Bulacan). I was not able to get the name buy its a girl. This happened on Nov29 5pm. Her attitude towards me is unacceptable! Very arrogant and unapproachable. Is this how she's trained? I just can't let this pass. She caused me too much trouble today

Good day! Today nov. 29 2020, we have a box to be delivered to the Philippines that was picked up this afternoon around past 1pm.

The driver or collector was very very rude. He keeps shouting and no face mask while talking to clients. He keeps shouting despite the person handing him the box was very calm and nicely talking to him. He also accused the client of lying to him.

This is very unprofessional!

Scheduled manifest number: fb22080011581
Pick up driver: Patrick
Further details are listed on the attached receipt and inventory list.

Please deal with this person immediately as this will destroy your company's reputation.

What does this mean po? Delivery coverage issues?
But it also says that my shipment has been received by my chosen lbc branch. So, is it ready for pickup na ba?

I shipped the item last sept. 23 and the personnel at the branch told me that it will be delivered within 14 days. I was notified that there was an issue with the delivery. I contacted lbc but I didnt get a proper answer with my question. Now I was notified last week that my parcel is for disposal. They shouldve atleast sent my parcel to the origin branch because I already told them to do so.

Good day, I'm Jocelyn M. Wachi po, Dumating ang box November 18, 2020. Ang ng received Po sister at nephew ko dahil ang mother ko na admit sa hospital po. Kinabukasan na po binuksan then meron nawala 2pcs. Slippers (mk&roxy), shampoo & conditioner, notebooks, chocolate, mayonnaise, instant pancit canton & etc., ang box po nilagyan ng packaging tape Po kasing laki ng sukat kamay Po. Hoping Po ako matugunan ang complaint ko.

Its supposed to be delivered yesterday, but it didn't deliver yet. How can I track it?
Or how will I know if my parcel are safe and in good hands.

I am here to ask when will I get my Parcel, it was said there that the Item was arrived late and then will be delivered in the next working hours. I kept on tracking for almost a day but it was still in the status of "will be delivered in the next working hours". it was November 17 since the last update, and I tracked it down November 18 but the status was still on November 17 (will be delivered in the next working hours). Now I looked at it it says "Shipment is with a concern. Please get in touch with our official customer channels." I emailed them to follow up my parcel twice but I did not even get a reply.
Can you help me with this? Its tracking number is [protected]

cmos# [protected]
mag bgay nmn ng resolution

whats the meaning of this?pls response

Delivery of my item is taking too long, I spoke to LBC Customer Service (02-8858-5999) and they said that the item was missing. My items are electronic parts that cost more than Php2000.

Tracking number 3620-5650-3118

Sabi kahapon sa tracking expect the delivery within this day (november 16, 2020) but after I check again, it says "shipment is with a concern. Please get in touch with our official customer channels." this is the tracking number of my shipment [protected]). So, we expect that the shipment will arrived yesterday.

November 16, 2020
My boyfriend sent me a document and said he paid for the door to door service. I was in the middle of washing my clothes when I recieved a call that my document is here. But the deliverer said over the phone if I could wait at 7/11 which is quite a distance to my house. He never asked where exactly is my location. My house is located at a street from the national highway but near to the road, which is quite unreasonable. I thought of considering his action that maybe he had his lunch, but no, he's there having a chit chat. I found out that this deliverer (Franklin Gonzaga) had a history of bad performance in his job which lead him to termination. I hope you can make corrective actions because I dont want others to experience this. I dont want this kind of employee you have to ruin your reputation. Photo attached below is the tracking we made of our document and the details needed. Thank you so much. God bless.

Last October 7 2020 my Balikbayan at Aljunied Singapore pick-up by LBC Lucky Plaza branch and expected to arrive in Philipines 18 to 25 days but until Today (Nov 16 2020) no information to my Balikbayan box. After 26 days I started follow up everyday to LBC Coordinator of Lucky Plaza Cel no. [protected] but no answer. Nov 4 I texted her why no follow up by LBC staff my balikbayan box and she replied asking me my Tracking number and she follow-up but until today cannot answer me what is the status of my balikbayan box. Now I called LBC hotline [protected] and custumer service informed me my tracking no. [protected] do not have record. My bad experience to LBC Lucky Plaza is unforgetable and nightmare. Please take necessary action.