LBC Express
Reviews and Complaints

Hawan nyo nmn po nang paraan

I place the item on 25 October 2020 at Lazada, I paid it thru gcash, the item should be received on October 29-30 2020 but until now I didnt receive the item yet. The LBC track and Trace says that the item was received at Crossdock Alabang on October 26, 2020 but same update since then. Please give me an update regarding this matter. Thank you

I Ronald T. Taylan filing a complaint against LBC talevera branch. Last September 24, 2020 I send a parcel to the said branch bound to WES Canada. Since then up to this moment in time, there's no movement in my tracking. It's been more than two months of waiting. We keep on follow up to LBC personally hoping that they will take action to my concern but I am failed. I chose LBC knowing that they have better service. The parcel is badly needed by the consignee. I am hoping that you take favourable action in this regard.

Hi,

I'm the receiver, and I've been tracking my LBC Balikbayan Box since time immemorial via their website, Facebook page, Facebook Messenger and email, but all to no avail. They failed to provide me with real-time updates, and they wouldn't provide me with the Bill of Lading number.
Sure, they respond but they're only focused on their scripts. They're not focused on providing the customers with clear answers and/or resolving their real concerns.
I hope this reaches their contact center director, or the best person who can do something about their representatives.

Thanks,

D. A.

Hello po ano napo balita sakin cod payment dikopa nakuha true BPI card ..
Ilang beses nako paqbabalik sa brance nio Wala pa balita ... Ano poba gusto nio nangyari

Hi Ar Yan! Your shipment was delivered due consignee is unknown resident. Please coordinate with the consignee. Thanks-Attoie

This is how you manage the deliveries? They will send a msg like this, that in the first place no one comes to our place from your company. Then they will just said unknown resident! If your employee come to our place, it so much imposible that nobody knows thr consignee. I pay for the delivery charge, then it will come out it will not be delivered at my doorstep. This is not the first time that happen, I hope that your company will do an actuon about it.

We sent a box through LBC for the US confident that since they know it contains clothes, they will ensure its safety. When receiver got the box, it was soaking wet such that you don't need to use the scissors to cut the box. all the items inside were WET... we demand for an explanation for this. the tracking number is 461001515808 sent last Nov. 3, 2020.

please send a response to: [protected]@gmail.com

CASH ON DELIVERY transaction Tracking Number 1619 0865 0279 amounting Php8, 800.00 delivered or received by customer last September 25, 2020 but up to date November 10, 2020 hindi ko pa natatanggap yung pera ko. Nakailang followup and email na ako sa customer service since September 30 up to now pero walang action? Pati sa branch no answer.

Yung parcel ko po hindi pa na delivery hintay ako nang hintay yung customer ko baka mag cancel na, grave serbisyo niyo po pag di niyo po kaya e deliver sana po tawagan niyo nalang po kami para kami napo mag pick up... Napaka pangit po sebisyo niyo...

As per lbc's tracking system, my package that was sent out from manila was shipped june 1, 2020 and arrived here in baguio last june 2, 2020. By the next day it was transferred to another branch which is in la trinidad, the said branch never sent out to me an update that the package has arrived for pick-up. Given the current situation caused by covid-19 non-essential people are limited to go out and has a specific day to do errands so since I have not received any updates from them I missed out on the possibility of picking up the package since it has been returned to the sender already. I got in touch with the seller where they mentioned that they just received back the package august 21 and that they would resend it again to which I agreed. This time I tracked the package and it said that it arrived at la trinidad branch last august 24 (monday). For my baranggay are scheduled to go out from our houses every fridays so when I went to the branch to pick-up the package they have a long queue and has a daily quota of 50 customers to be assisted on a day which I was not able to be part of, hence the package being resent again to the seller the second time given that lbc has a policy of unclaimed packages within 7 days being resent back to its origin. I messaged the seller about this and informed me that they will work with lbc to sort this out since the last update on their tracker is september 30, 2020 - internal mail pending. The seller mentioned that they were able to get in touch with lbc and according to them they are trying to locate the package (mind you this is already in october). Upon checking this day for an update on their tracker it already stated this: november 6, 2020 - shipment is en route to hangar-disposed from pending-hangar exchange. Next update for this shipment will come within 0 day/s. To my surprise they did not even update the seller nor I about this and just simply had the package disposed. I have beforehand emailed lbc's customer service to which they mentioned that I have to check with the seller (very lame response and totally unacceptable knowing that their tracking system is so delayed with updates or even worse having no updates.) this is totally unacceptable. I will seek legal advise about this.

Last October 23, 2020, I asked my aunt to ship a pair of shoe from pasay to valenzuela city, she mistakenly asked for COD, so on the day it was supposed to be delivered she cancelled the receipt and paid for the cod fee so it can be given to the receiver, but until now 7th of November the receiver did not receive the item, and why someone has to come and ask them if they paid the cod fee when my aunt already paid it? it should be recorded in your system and be delivered ASAP.
Kindly do the needful for this.

Tracking
[protected]

Items not deliver and never inform me about the items never contact me. The item is a Holy items

Hi, I just to complain the staff of Lbc who came and pick my box this afternoon he was so rude. He even asked me to pay additional $10 because my box is heavy of course it is because it is a Large size. As far as I know LBC ship cargo has no limit of weight as long as it is not bulky. But this rude fella Indian named Michael even wants to return the box and the other Filipino staff who came with him stops him. Give that man a lecture. He can't anyhow ask for additional payment and being so rude to his customer. This is my first time in LBC to experienced such a rude fella those other men who came before nvr do that he is the only one.

My client has sent an important documents but i still don't receive my vpouch. It was supposed to be delivered last November 1 but until now i haven't received any call or message from the LBC which is because they did not put my contact number in the consignee's details. Protocol dapat na lagyan ng number ng consignee and they didn't even attempt to look for the correct address. Sana may common sense yung mgdedeliver Hoyo Rd naging Huyo road 1 letter lang yung difference samantalang you can find our place on waze and google map.

Bkit nsa SCS returns ung cc ko from bdo? Nkita ko sa tracking na incomplete address eh malinaw nman na nka indcate address ko at madali nman ako malocate? 2x na ninyo gngawa to? Nag txt c bdo na for delivery na ung cc tpos pag check ko sa express ninyo, scs return?! I need my credit card ASAP! please give me some good explanation about this! Here's my address... 1936 Almeda Street Tondo Manila...

Where are my boxes going to arrived? Is it still being transit to cebu?! Or are there any actions done without our permission on our boxes?! We've heard so much feedbacks from others about their boxes being opened.. How many days or months or years should we wait? 1130776042, 1130775984, 1130776026...

Hi. Last july 8, 2020 they sent the item which I ordered online worth php1000 through lbc at kiko camarin. Due to the covid-19 issue, there are many travel restrictions per province which causes us not to claim the item on time. I was then busy on my work and was not able to follow up online using the tracking number which they gave me as what I am expecting is that your staff will call the reciever to notify that the parcel have arrived at their branch already. Recently, I just checked the status of my parcel online and it states there last september 20, 2020"shipment is en route to hangar-disposed from pending-hangar exchange. Next update for this shipment will come within 0 day/s.". Now my concern is that, considering the fact that there are many delays due to pandemic, since the day the lbc branch (lbc bonifacio tuguegarao city cagayan valley to be exact) received my parcel, why did they not call the receiver's contact # telling that the parcel is ready for collection? And on your site, the # posted there is unreachable? This day, october 29, 2020, my brother in law went at the lbc bonifacio branch to check on the parcel, as he only have free time to go as he is working in the hospital as well, he already showed to your staff the tracking # with clear printing and yet your staff still told him that they need the receipt? Like really? Your receipt is already faded and yet they still want the receipt and not the tracking #? Using the tracking # I believe that they can still trace it on their computer right? Yes, I admit that we have negligence on our part but do you guys really care about the parcel of your customers? Or your staff will benefit on the unclaimed parcel having those mind set that unclaimed parcel are for them already? Even though the amount of the parcel is not so big, still, someone is expecting to receive the item and yet you still don't care about it. I need an explanation and posible refund of my item if ever my parcel already disposed. You can send me email to [protected]@yahoo.com. I will be waiting for your reply as soon as you read my complain.

My parcel with tracking number [protected] was delivered to one Jonnifer Angeles. A person whom my recipient did not know. Please do retrieve it and have it delivered to my friend Arleen cais cayanan in its given address. She's been waiting for it excitedly. It is my gift to her as a friend since she's suffering some pain for the loss of her dear husband.

October 16 2020 nag email ako for on hold ng package kasi 24 pa dadating yung kukuha. Pero yung raw na october 24 wala na dun yung item. Tumawag ako sa customer service na kausap ko si ms. Remy na baka pd ibalik sa ormoc branch ang sabi nya yes mam pd namn po kasi nasa tacloban warehouse pa. Ang sabi ko sige. Tawag ako sa monday oct. 26 2020 para sa status. Tumawag po ako ng monday naka usap ko si ms. May and sabi sya I papa escalate nya yung shipment pa balik ng ormoc. Para d na po ako pumunta ng branch. And today october 28 2020 tumawag ulit ako for status. Binalik na ulit sa orgin at wala pala ginawa yung mga customer representative na nakausap ko.. Sana magawan nyo to ng action! Nakakagali! 1