LBC Express
Reviews and Complaints

Good evening! I have not received my parcel in a few weeks, my parcel was sent to me, the parcel was given correctly, if it was a landmark and number, I was not called or texted at all. pls follow up mam / sir kasi importante kase yon. Thank you!

Order #906039 from ‘Transfer It' with tracking no. [protected] was sent for someone temporarily staying in the Philippines.

The item took too long to arrive and the recipient had to return home to Australia.

I'm trying to get it redirected to the recipients address in Australia and have had no luck for months now.

Am I able to redirect this package?

LBC is LIAR they say that they are offline, everyday my mom was going to LBC every branch near us, but they only say that they are OFFLINE, oh my gosh everyday offline.
We're poor we need money, we need refund but they didn't gave to us.I hate LBC

You guys sucks! Its been almost 2 weeks now and still my brother hasnt receive the parcel yet | overcharged | omg | lbc sucks! You go to hell

Good day..
May I know what is the problem with my parcel with tracking number [protected].?
I sent it on october 2, 2020 from talavera nueva ecija bound to bongao tawi tawi...
As per ur tracking app the parcel was already in tawi tawi kn october 14, 2020 but until today no delivery has been made..
Ive already talk to your lbc page but they always say that the matter will be escalated to the assign team.. I dont know how many times a follow will be made in order for them to deliver it..
I also talked with ur support group named hannah through your hotline number but still no concrete answer was given to me as to why it was not yet delivered despite the fact that it was already in tawi tawi for almost 13 days now.. I repeat 13days but no delivery..
It is already 24 days for god sake..

Sent from yahoo mail on android

I didnt recieve my package

I ordered from lazada and as of now it's still not here yet. Grabe nmn nauna pa order ko na naplaced ako 3 days after pero from different courrier. 3 days ng nasa ifuga-vizcaya delivery hub ha. And as of searching other complaints here napansin na paulitulit yung problem na laging na sstuck lng ang package sa ifugao - nueva vizcaya delivery team.

On august 8 2020, when I was still in kuwait but now repatriated here in the philippines 8 sea cargo (4 plastic drums + 4 xl cartoon) were collected by lbc kuwait from me.. When I was still in kuwait I already raised the issue why there are cargoes that bear the same tracking number whereas I was charged of the freight charges individually.. No discount of fees though I was sending a lot.. I was told and was assured that there will be no problem and all will be delivered. I paid kd 39 per drum and kd 34 for each cartoon. Up to this date, out of the 8 I only received 7 of them and one still not delivered.. I tried to follow up with lbc kuwait many times already but i'm not getting any reply from them. In fact even before I left kuwait on october 11 2020, I went and raised again this issue in lbc kuwait office and they just told me that they will look into it. I am a bit worried because even the other 7 cargoes that I sent also thru lbc at a later date (picked up on august 15 2020) already we're delivered.. So i'm now following up one drum that I sent on august 8 which until now is not delivered..
Again let me mention that there were 2 pairs of cargoes with same tracking number..
2 no's - [protected] drum and 1 cartoon) - cartoon already delivered but drum not yet)

2 no's - [protected] cartoons and both already delivered)

My complaint is only one drum that is not delivered until now.. Tracking number is [protected]

Hi! I have been receiving annoying SMS notifications that says: "Ka-LBC, your shipment with tracking no. xxxxx was received by xxxxx on xx-xx-2020. Thank you for trusting LBC."

I have already sent them emails thru [protected]@lbcexpress.com but no reply at all. I think it was about January this year or December last year that I started receiving SMS. That is, after I have sent a package through their office. Since then, I receive SMS notifications even at the middle of the night. I tried blocking the number but I guess it only works for calls. I think there is something wrong with the system. I'm just also afraid that the next time I send a package thru their office, the wrong person will be notified and take advantage of the information s/he received.

I sent a package from Taguig LBC branch to San Jose pampanga last oct 17 and the expected date of delivery was oct 19 the problem is they didnt even contact/update us until noww regarding the package. That is why, there is contact details, they SHOULD call/message us if they couldn't search the address!
Please do the action regarding this issue. Always this is the problem, not delivering on time/ contacting the person.

Now I need to go to the branch again to ff up my package and to know where is it right now! That's is why there is lbc delivery to deliver it on time but what happened is it's already 6 days but until now we dont know where is the package!

I want to received my shipment but it has a issue what should I do

2 weeks ago my buyer recieve the parcel but I did not recieve any text message including the reference number of my cop thats why I cannot get my money, please resend my cop refence number so that I can get my money, I ask tje lbc staff but they are not answering me, pakiayos naman po yong pamamalakad ninyo kasi anlaking abal na po sa amin andami ko pong di nakukuha na encashment ko

Ive been waiting for my box to be delivered from singapore. My box has been received at mundial caloocan last 12 oct. I called customer service on the same day to check. I was advised to give a call few days later for updates. I tried but to no avail. So I just monitored my box thru tracking number.
I receuved an email last monday, 19 oct that tgey attempted ti deluver my vox but unabke to locate the address. So I replied the same day to deliver on 21 oct, wednesday to the given address with landmark as requested. I even requested to reply to my email as proof of receipt. The email was from roni reyes, custimer service specialist.
Today, 21 oct I called customer service hotline to check and spoken to jackyline de juan. But upon our conversation I noticed that she will not be able to satisfy my queries because everytime she will answer my question, it makes me angry. I dnt think she can handle the irrate customers whens she is the one who triggered. So I asked for supervisor instead (indirectly telling her that she cannot help me), but she said the supervisor is in tye meeting😂 oh come on! What an obsolete reason... Then she said the supervisor already send an email to me that they already forwarded it but anable to deliver. The persob is monathel borrel, anothe customer service especialist😂
Jackylibe didnt mentioned tgat I have received an email last monday, 19 oct from roni. Im still asking fir supervisor still she cannot pass me on. Until I told her that she is not helping so I need a supervisor. Tyen she said a merela ramos will give me a call. So make sure that I will received a call I asked for merela's number or email also so atleast afyer an hour that I didnt received a call, I will definitely call or email. Then she put me on hold again to wait. I dnt know how many times she asked me to wait. Then she told me that lovely alla will call me within an hour. So I waited, but jackyline told me that my number is out of coverage area. So I asked jackyline back of tye number she gave, true enough she gave a wrong number. Instead of 0926, she gave 7926.
To cut my complaint short, lovely alla told me that yes my email was received but no confirmation. For me is until when you will hold my box? Just abproof that the service is getting bad. If there is a communication/updated or a reply to my email, I will understand. But nothing!
So lovely alla will give me a call withing todau, 21 oct for updates. Accdg to her they are communicating with the delivery personnel.

For you jackyline, I dnt know how long youve been working there but it sounds like you are new. You dnt know what you are saying or doing. And you made me very very very angry.
Practice more if you want to last on that field.

Good day ma'am/sir, bf ko po nagpadala nag 4boxes package from Australia last August 17, 2020. At nun last Oct.7, 2020 na received ko na po ang 3boxes pero un isa hindi pa dumating, hanggang ngayun hindi pa dumating. Sa tuwing e track ko nkalagay lng dun na en route to ormoc city last sept 28, 2020. Ano ba yan bkit ngayun wla pa mg iisang buwan na.. ayusin nyo serbisyo nyo kasi nagbabayad kami ng sakto.. poor service🙄 this is my tracking #[protected]..

Not good service branch Bayugan city agusan del sur. Your crew Ernie V. Pacot.. Tracking no. [protected] arrive in Bayugan city branch at oct. 14, 2020.No body inform or txt regarding the parcel. I claim it late at oct. 19 2020 coz the information from the sender. When i ask your crew mr. Ernie V. Pacot and other crew the reply not their duty and reponsibilities to inform or txt the receiver. That is your company policy to handle costumer services.. Please make it and action for your future business..

Hi good morning, mag rereport sana ako tungkol sa disposed package ko, kukunin ko na kasi, bakit nyo po kasi dinispose agad without knowing me na pwede ko ng kunin, dumating yun package ko march 13 2020, then since quarantine hindi ko nakuha, pag balik ko last last week, sabi dinispose na, dominated na daw

Pls paki askikaso, kailangan ko yung package na iyon

I ordered 2 samsung cellphone units from a samsung store in manila and already paid via credit card. According to the company it was already shipped sept 28, 2020. It was received by nueva vizcaya ifugao lbc september 30, 2020. Until now I haven't received my package yet. Not even informing of the tracking tracking number. I haven't received any calls. I haven't complained earlier because i'm giving them consideration due to the pandemic.. But it's more than 2 weeks already. This is the second time lbc did this to me..

A big disappointment for lbc for not delivering and not even contacting the receiver f*ckin wasted 1 month of my life and very poor costumer service

I sent a package through LBC Cerritos and paid for an air shipment on October 2. I was informed that it will not ship until October 5th and will take 7-10 business days. I followed up with the recipient on October 17 to check if they have received the package. When she contacted LBC General Santos, she was informed that the package arrived in Manila on October 13 and was shipped by boat to General Santos. She was further informed that it will take another 13 days for the package to arrive. This is not the service that I paid for. I paid for AIR shipping not by sea. Please rectify this issue by changing the shipping charge as you would for shipping by sea. My tracking # is [protected].

Box tracking number [protected] two boxes were ship together at one time boxes were separated and this box arrived one month later. My sister open this box yesterday and it was half empty. Half of food is gone the vacuum bag is only one sheet left in it was full when we packed the vacuum bag and put it in the box sister has the pictures of the box. Your boxes are of poor quality and miss a lined not square missing a lot of clothes from box packing slip was missing from the box. We would like for you to compensate us for or loss.