LBC Express
Reviews and Complaints

My box was scheduled to be picked up on the 13 Oct and suddenly they cancelled. Telling me that they are too busy. They reschedule on the 14 Oct from 5:30-11:30pm. It was 1:00am already and no one came. Such a hassle! I tried to clear out my day for them and they did not come! They wanted me to wait half an hour more at 1:00am but it was too late since I have work the next day. This is not a good service!

I sent money through LBC Kahului branch on October 14th at about 4:33pm. I called them the following day to tell that I gave them too much that I miss counted the money. I asked them if they had CCTV so we can verify but they said they don't have CCTV. I was sure I gave them over. The guy who helped me said that he did not have overage but how would I know if he was telling the truth? LBC should be prepared for this kind of scenario. They should at least have CCTV. We've been using LBC for almost 9 years now. And it is very disappointing that they tell you they can't do anything.

I returned the item to lbc and it prompt that there's a failure in delivery. I returned the item so that I could a refund from lazada for the wrong item delivered

I feel so annoyed! Its been 2 weeks and I havent received my parcel from manila. Remember, this was sent to me last oct 1 and I have trusted your company so much that ive put my job on the line here and I need to have that parcel delivered today because if not I will sue your company if I lose my job this week! Call me now! [protected]

I am complaining that this item is not delivered to us and yet the LBC Gingoog Branch declared it received.As we track the said item is receive by the Branch last Sept. 25, 2020. We went there to follow up that why it takes long to delivered. They said that they will find it due to many deliveries arrived. As promise they will deliver it by Monday October 5, 2020. But days passed, there's no feedback from them. We called them to follow up for it last October 7, 2020 and they said that it was ready for delivery we just have to wait for the delivery man to come to our office. we hope and wait for it that the said item will be delivered on that day, but unfortunately it does not happened. On the following day we called them to ask why is not deliver as what it expected. They said, it is being received by the recipient we told them that its not true or it happen that we already receive it. We asked for a receipt or any proof that we receive it but they don't have any proof to show to us. As we asked the in-charge why is it the in the system they declared it receive by the recipient they said that they just updated it. How come that they just updated it well in fact it is being shown to the system that it is being receive to us. I hope that you could help us regarding this matter. Thank you.

I sent a shipment to my customer (payment via COD) and my customer received the parcel and paid the amount to LBC on the 29th of September.

My disbursal mode is Bank Transfer as an option provided by their online platform to receive payments.

I've been passed on to different agents from LBC which I can tell, has lack of knowledge regarding their process or I don't know if this is intended by the company to save money and give their customers a heart attack every time they want to follow up on something.

Until now (12th of October) I'm still waiting for someone to tell me what the status of the payment is and when will I receive my payment.

For every one doing an online transaction (online selling) and want to use a courier, I DO NOT RECOMMEND LBC AT ALL!

Your shipment was not delivered due to delivery coverage issues. Delivery may take more than one day.

What is delivery coverage issues?

I sent a parcel last september 18, 2020 with a tracking number 3132 0330 9477, since it was 3 days already that the recipient was unavailable due to mall is close, I did changed the recipient information after 3 days of unavailability of the original info of my supposed to be recipient and that was last september 27, 2020. Everyday we went to the origin branch and asking for an update, and they are just telling us that they have already emailed the courier of my parcel there at manila. But just this last oct. 06 I received a response saying I need to pay for the reforwarding fee, so we went to our origin lbc told them about the email I received and they informed us that they (the courier of my parcel at manila) have returned the parcel at pasay warehouse without reading the email from the origin branch and that we shouldnt have to pay for the fee and I must email again about it. Sent 50 emails but still no reply. I only want a specific information and update what happened to the parcel and what I need to do so that may parcel will be asap sent to my recipient. I am fckng pissed.

Date of incident-7 October 2020. The LBC (tel no. 8125-7047)coordinator informed me to pick-up the balikbayan box from 1pm to 6pm but never follow their commitment. This is not the first time happen this unethical behaviour. It happened also last 16 June 2020.

On september 15, 2020 I placed an order of 6 tshirts at penshoppe's website. I put my complete address and according to there website it's serviceable. They have provided me with this tracking number [protected]. Time to time I always checked and tracked my order and last september 21, 2020 the lbc people texted me that my parcel had arrived already but they instructed me that I am the one to get claim it on their warehouse. But their warehouse was to far from the address that I put on my shipping address. So I tried to contact them and ask if what could be the alternatives. I texted them if it is possible to deliver my item on the lbc branch near on my shipping address so that it will be easy for me to claim it but they are not responding. But now when I checked your tracking website, only to find out that it was the status is this
"wed, 30 september 2020
Shipment is en route to outsource trucker" how? No one updayed or texted me from lbc about the delivery and then you just decided to return it to your headquarters instead? What kind of service is this? Don't tell me that you cannot locate my address? Please do something about this! I need my order because i've been waiting for it for almost one month and I will be giving to someone special to me! Contact me through my number! Please give me a call or just a message.

Ano po silbi ng contact no ng recipient kung hindi rin mag inform ang branch kung may delivery or for pick up? Walang silbi ang number o walang silbi ang mga tao ng branch? Tapos pag hindi na pick up return to origin. Whats the logic then of putting in the contact no? Nobody is even answering their phones. Equates to inefficiency or being inutil. Kindly look into this. Happened several times.

When one of my box ([protected]) arrived, one of my daughter sign off the boxes unknowingly one of the box is half empty. According to here, after the (2) delivery man left, she started to look around the box and suddenly she noticed the the lid/top cover have seam (split open) so she waited for my wife jenifer - the recipient) arrived, she also investigate the box. Both of them have the same assessment that one of the box which is on top of the other box have open seam on top (side). She opened the box and surprisingly found out that it was half empty. The following items are missing; 24 cups of cup o noodles, 24 pieces chicken ramen, 4 large butter milk, 2 large shampoos', 8 concrete bits, 1 box of masonry screws, 4 pack of spaghetti, tile tool, 5 colgates toothpaste, 8 tooth brush, a large bag quaker oats.

Tracking Number: [protected]
Senders name: Holly Caling
Reciever: JM Rongcal
My package was sent on Aug. 14, 2020. SFO Warehouse received the package on Aug. 19, 2020. It has been in the warehouse for almost two months with no updates. I have sent through air. And have also contacted customer service. Nobody has given me any update about what has happened to my package. Everyone I called passes me onto another person and just states the same thing that I should just call back again the next day and follow up AGAIN. Doing that, everybody has just given me the same response and I want answers! I am not getting my money worth of sending a package and receiving end will get it for about a month not 2 months or so. It is ridiculously taking long and nobody is giving me any status of my package. I want answers of what is going on with my package and I want someone to do something about it not just constantly filing a report with no actions done.

LBC-SM Baliuag, Bulacan, Philippines Branch - I've sent documents for delivery to Caloocan City last 09/10/20 with tracking number [protected] and still undelivered as of today 10/2/20.

The initial error message was it was an incorrect shipping address though landmark has been clearly stated on it. So, we changed the billing address after 4 business days of tracking it but still it keeps on saying that the "shipment is with a concern" looks like the documents are not being re-delivered to the new address.

The representative from the said branch has been sending follow up emails but still unresolved.

I am a very DISATISFIED customer given that these are legal documents and I felt that it is not safe to send shipment via LBC.

Attached is the copy of my receipt.

Note: there are a lot of my colleagues sending documents to the said address and the recipient are able to receive it. Looks like this was a negligence.

POOR CUSTOMER SERVICE! WASTE OF MONEY AND TIME

May concern ako tungkol sa parcel ko. Last june 22, pa po ito naiship via lbc. From davao city po ako, then by july 20 my customer updated na tumawag po ang lbc sakanya na marereceive na sana ang parcel to manila, pero late ko na narealize po na she changed her shipping address pala, & mali ang na indicate ko na address. It's my fault po talaga kaya delay ang delivery nya. Then for the past few months po, im tracking the parcel and na return po sya sa shipper, so nasa akin at hindi ko po alam kung saang branch. I'm so busy with my online class po & can't find time to visit lbc branches po and limited din ang actions ko outside kasi im 20years old, strikto talaga ang guards sa pagpasok sa malls because required is 21years old & above lang po pwede.

Ang concern ko lang po talaga, kung pwede saan ko malaman nasaan na branch ang parcel ko & if pwede ko pa ba ichange ang shipping address. — details:
Tracking number: [protected]

(to be changed) shipping address: bergonia's bakery (beside iglesia ni cristo local ng magbay) purok 6, barangay magbay, san jose occidental mindoro

Customer service is so ridiculous calling them but still haven't resolve my issue which caused by their incompetent employee as well for encoding wrong address.

Story:
Item received on sept 18 on your hub and received at delivery hub by sept 20, then it got returned to hub without attempting to deliver. Called sept 23, rep mentioned due to incorrect address (by the way on my record form and shipper's form the address is correct) told rep the address to correct it then rep said will redeliver. As I checked the website to track my item, it has a status shipment has an issue so I called lbc customer again and told me again that the address is incorrect again!. Sept 25, called cs again and kristine told me that I will received the item by monday or tuesday (sept 27 -28). Checked website again by sept 28. Item returned to shipper again and will an update within 2 days. Contacted the shipper and told me they already ask lbc to reship the item. Called oct 1 all the rep that I spoke with hung up on me after hearing the issue. Asked for supervisor and promised me that they will call me back. Called again today oct 2 because no one calls me back, I spoke with jinky, derek, jp and brem, and they hung up on me again.! How rude and unprofessional!

If there is a way to sue you, I will do it. This is not the first time it happened. And you know what, the shipper also haven't received the item that you said was already returned!

ilang araw na po yung pinadeliver ko..bakit ang tagal malapit na pasukan, puro nlang daw na late yung package nkarating na sa cebu bakit ayaw pa ipa deliver? nasa cbu na last month nung sept.30 2020, hanggang ngayun hindi pa pina deliver.

How can I get my order? Your delivery man took off and never waited for me outside the building of my workplace. I ordered a shirt from Lazada and I was texted that the order will be delivered. it is best if we could get a number from the delivery man so we can contact him. it happened yesterday October 1, 2020 in the morning here in LGU Manolo Fortich Bukidnon. Here is my number [protected]. I hope you will accommodate my concern. thank you very much!

Always saying that for delivery already yet, documents are not received. Keep coming back and forth from Manila to Batangas and vice versa, the delivery staff is saying that unknown resident, but I am a resident of that barangay since birth and we sometimes order via online like Lazada and Shoppee but they can deliver right away with the same address and details provided.

Please investigate and help me get my document ASAP.

Good eve po., Narecieve kopo yong package ng nanay ko., At ng buksan ko po tumabad aaakin ang puro basag na bubog, . Basag na po yong front glass ng oven which is di ko na magamit, di lang po ito ang unang pagkakatain na nagpackage kami ng ganito at first time lang po namin mabasagan, please anong aksyon ang gagawin nyo ngayong di ko nato magagamit... Pano po yan.. leaving with my contact po., Please.
[protected]
[protected]@gmail.com