LBC Express
Reviews and Complaints

From united arab emirates to mindanao general santos city pick date july 12, 2020, until this date sept.28, hindi parin na receive ang box.more than 70days waiting na po, expecting days 45-50 days, super delayed, sana po maiwasan ganito issue.

Hi! I am filing a complaint regarding delivery or shipment issues on one of your branches in Calabarzon which is the Upper Laguna delivery team. my shipment was dated September 13 and up to this writing there was no update whatsoever on my shipment. The last update was Sept. 15 which is en route to Upper laguna delivery team and that's it. When will this parcel be delivered? I am only from the same region and yet it took 2 weeks and counting to deliver my parcel. Where is the "Hari ng Padala" there, you are almost going to be "Hari ng Sablay".

These are the tracking numbers just in case, [protected] and [protected], the second one was accepted Sept. 26, 2020.

It's been 4 days and the status of the shipment is not changing. Please do something about this or give me the real time status of my parcel. I've been waiting for too long.

I sent the package to the customer 10th of august for cash on pick-up, after of almost a month the package was ready for pick up on the 3rd of September so the customer picked up the item on the 4th of September but until now, I still don't have the payment for the shoes that i have sold because the website it not yet updated or i mean LBC's system is not yet updated that the customer already picked up the item. the customer already sent me pictures that he already have the shoes, but still I can't have the payment?! I badly need money the reason why I sold my shoes but now it's almost a month from when the customer picked up the item and i dont have the money still. I've tried contacting LBC multiple times, but the last email i received was on the 18th of September saying they already escalated the issue. I keep asking for updates but there none until now. I'm really worried and i dont think LBC is taking any action regarding my concern

My shipping items I sending at your branch at cash and carry mall taguig last september 18. 2020, going to cabuyao calamba laguna, now is already 26 of september, my package haven't arrived yet. I thought if luzon area maximum 3 to 4 days only? It take so long, like u shipping at visayas or mindanao. Pls improve your service, to make your client satisfied.
Thank you and have a nice day

here is my parcel tracking number [protected]. Pls do something

Sept 18 2020 pa pina lbc galing lang sa manila, sept 22 nanjan na sa lower laguna, Tagapo Santa Rosa lang ako bakit until now wala pa? ano ba yan? ang liit liit lang ng item na un, di nyo pa naisingit, pakibilisan naman. ninyo at kailangan na un. Tracking no. [protected] pls lang ihabol nyo yan today, baka gusto nyo panindigan ang motto nyo, na we like to move it, bakit parang hindi naman nag momoved?

I went to lbc manggahan general trias to send a package to my friend, which they told me that it has to be in a box. They didn't have the initiative to offer me a small box or any suitable box for my item. They are very rude to their customers. I was in line together with the other people and I ended up going home still with my package. Its a waste of time and effort. They don't deserve to have a job, there are a lot of people who is more deserving to have that job.

Goodmorning, I want to file a complaint about our box from usa that has been stucked in taiwan. Upon tracking online, it arrived since last september 13. Normally within 4 days right after the arrival in taiwan the package is already in thephilippines. I have been calling hotlines and email customer service but of course they just depend on what they see in their system. Kindly act on this matter please. The box is really very important

Tracking numbers
[protected]
[protected]

It was 2 weeks already since the document was sent to my husband till now didn't received yet.. I asked somebody to looked at digos branch but told him it was not there.. Yet the tracking says it was there since sept 16 received by authorized person name gina.. Why don't you call the receiver since the contact number is indicated.. That's an important documents were badly needed..

Follow-up the delivery of my ordered items with lazada, it was ordered
1st week of august and until now it wasn't delivered. it has been two
weeks since the last email of lazada regarding this but we are still waiting.

We understand that it may be the cause of MECQ, however it is over for a
month already. We reordered from same merchant last September 9 and it will be
delivered today or by tomorrow as per lazada app.

What happened? Last update in lazada is it is already in sortation center and
being prepared for shipment as of Aug. 5, 2020.

I need the items be delivered by wednesday at the latest or to refund my payment.
I will copy furnish DTI on my next follow-up, I expect the package is in good condition
given that it was in the sortation center for 1 month and a half already, kindly see
below for your reference:

Follow-up the delivery of my ordered items with lazada, it was ordered
1st week of august and until now it wasn't delivered. it has been two
weeks since the last email of lazada regarding this but we are still waiting.

We understand that it may be the cause of MECQ, however it is over for a
month already. We reordered from same merchant last September 9 and it will be
delivered today or by tomorrow as per lazada app.

What happened? Last update in lazada is it is already in sortation center and
being prepared for shipment as of Aug. 5, 2020.

I need the items be delivered by wednesday at the latest or to refund my payment.
I will copy furnish DTI on my next follow-up, I expect the package is in good condition
given that it was in the sortation center for 1 month and a half already, kindly see
attached images for your reference:

When i arrive at the Lbc branch, I did not know if theres cut off time. While waiting for me to called on, suddenly one man just go directly to the staff and he wants to deliver his things then the staff quickly accept the customers things. When i go to the staff to give my things that i want to deliver to my relatives she then insist that theres a cut off time 2pm but i told her why did you accept the other guy's things it is already past 2pm. That is so unfair. It is urgent to deliver my things to my relative because its essentials. I was at Gaisano Tisa Lbc Branch. Cebu Philippines. Hope you have an action with this.

I would like to know what happened to the package I have sent because the last time I checked, it was on its way to hangar-disposed from pending-hangar exchange. Tracking number is 149683909621. What are we going to do with this? Why weren't we contacted by lbc regarding the package? It was sent last feb. 3, 2020. There were clearly contact details on the receipt but none of us were informed what happened. The document is very important because it's a contract for the new property we have bought. Please get in touch with us as soon as possible. You may contact us at [protected]/[protected] or you may send your reply to my email, [protected]@gmail.com. It is very important for us to retrieve that document. I am hoping for a positive feedback and resolution regarding my concern. Thank you.

I tracked my parcel using the LBC Trace and Track, and it said that "Shipment is with a concern..." (September 19, 2020). I got in touch with LBC, and they said that my address was "incorrect" so they asked for my complete address. But I triple-checked my home address in Lazada, and there was nothing wrong with it. Then, LBC said that they will contact their delivery team to ask for their delivery schedule.

I waited around for almost two days to see if they will deliver my parcel, but so far, nothing. I've been messaging them thru Twitter, but they're not replying to me anymore.

grabe lbc, npkabagal ng serbisyo nyo, inihulog ang parcel q ng sept 9, 2020 galing lng ng ncr papuntang laguna, sept. 21, 2020 na wala prin, nkalagay sched nyo 3-4 days lng, npka bagal ng sestima nyo, wlng kwenta ung WE LIKE TO MOVE IT nyo,

Gudday.. I am complaining my branch collect reference, sobrang tagal na po yun pero until now di pa rin nag tetext, naka tambak na pera ko sa inyu. Please settle it asap, nag memessage po ako sa email niyo pero walang response, super poor customer service. Yung isang cod branch collect ko nong july pa yun pero until now wala paring text ilamg beses ko na itong pina follow up sa lbc, pina follow up naman ng sales niyo peru wala pa ring text. Sobrang kailangan ko na ang pera ko pero sobrang tagal ng text niyo. Nakakapagod na po palaging nag fofollow up. Please settle. Thanks

Parcel [protected].sent Angeles City to Subic(around 80km) 8th September.
As of 19th still not delivered.
Track and trace stated saturday 12th delivery not possible due office closed.
Many E mails sent with only reply quoting track and trace.

Hello good evening, I would like to lure your attention to an important issue that I have faced lately due to LBC services. My parcel wast sent last Sept.14, 2020 and addressed at Orion Bataan LBC branch for pick up. Since I know the tracking number, I always track it using LBC online tracker. Sept.15 it was stated that my parcel was en route to Bataan Delivery team. So I expect that the following days, I can claim my parcel. But on Sept. 16 the tracking state that my parcel has been received by Batangas Delivery team and also says that I shall expect delivery within the day. I went to Orion Bataan LBC branch Sept.17 to clarify this matter and ask them where my parcel is. But the only answer I got from them are they also don't know. They even ask me to just wait for their update. The only thing I want from them is to give specific location of my parcel and when I can claim it. I also sent emails to their customer care service but they're only asking my tracking number but they cannot give exact and specific information about my misrouted parcel. And one more thing, when I post on their fb page, their customer care replies are not reliable due to different answers in same day. (Attached photo was a screenshot of their replies on my enquiry, the 1st reply stated that my parcel was already transfered and in transit to Bataan. But an hour later the 2nd photo which states that my parcel is still at Batangas branch.) I would like to seek for your assistance about this. My tracking number is [protected]. Thank you.

I would like to file a complain regarding about my delayed parcel .
Almost 2 months of waiting until now there are still no updates or progress . Please do some legal action about it.. my last update was it was shipped in cagayan distribution team, my address is in ozamis city. Please help me track my order. Been waiting for it almost 3months now 😔😔

I am writing to you now because your customer hotline number is always busy. I'd like to know the status of my parcel! It's been 3 days since my package was shipped to lower laguna delivery hub, until now it has not delivered yet!

Ano na? Those law books are essential for my online classes! The rex bookstore has packed and shipped immediately my books but the delay is coming from you! Aba, galaw galaw naman!

Please action on this immediately!