LBC Express
Reviews and Complaints

The package was submitted by the dealer last 9/13/2020 at Cainta, Rizal. Its been 4 days now and I haven't got the package. I tracked it and it shows that the Batangas Delivery received the parcel already (last status check). How come I haven't received any update from you guys? I can't reach any of your customer service support. I've been dealing with this since yesterday! I'm looking forward that this will be put on high priority.

Good evening. My package was pick up by one of the LBC representative last June 26, 2020 in Perth Australia. It arrived Manila in August 18. (In the custom) LBC staff said that in 2 or 3 days it will be deliver to the receivers address. Today is September 17, 2020 and my family in the Philippines haven't received it yet. I've been contacting LBC staff in the Philippines many times and they always said the package is in the custom for processing. Almost one month now in the custom. (I don't know if they are telling the truth). My tracking number is [protected]. I will appreciate it very much if you can help me track my package.

Dear sir/madam,
I would like to bring to your attention a matter thats been dragging on for almost 4 weeks now.
On the 27th August I went to your lbc office in potenciano building in basak lapu lapu to return two items to lazada, one a mixer bound for a seller called Yida shop in the Philippines the other a gimbal camera to be sent to Island mall in China.
The lady who dealt with my returns was named Jenny I first gave her the mixer as this was a fairly big box together with the tracking number followed by the camera which was a tiny box together with the tracking number provided by lazada, this items were quite hard to mix up as each box was printed with a picture of the item inside.
Anyway they were indeed mixed up and the camera arrived at Yida shop in the Philippines and not Island mall in China.
I was informed of the mistake via message from Yida shop I immediately reported the matter to lazada, and 3 days later again I contacted lazada and again and yet again yesterday as nothing seems to be getting done.
At my own expense I once again visited your shop in basak whereby I spoke to a lady called April she telephoned Yida shop and confirmed the mistake and she told me the Mixer was still in your warehouse and that they would deliver the mixer to Yida shop, pick up the camera and return that to its rightful owner Island mall in China.
That was 10 days ago Yida shop still have no mixer they still have my camera.
Can you tell me when this situation will be rectified please im about 11000 peso out of pocket my son has no birthday gift and nothing seems to be happening.
I have enclosed the dockets for your perusal if you need further info please call me on [protected]
Kind regards
Christopher cobb

[protected] is the tracking number! Please take an action asap!

Magrereklamo lang ako sa parcel ko, 5 days na nakalipas wala pa rin yung item na binili ko sa marketplace sa fb. San pedro to santa rosa lang naman manggagaling yung item ko pero bakit ang tagal dumating? Hanggang ngayon wala pa. Tinry ko itrack yung item ko at lumabas na nasa lower laguna delivery team pa rin at naka lagay na date ay september 13 pa! Ayusin nyo naman yung serbisyo nyo kung pwede lang? Tangina

My order is overdelayed and not moving from your lbc daet delivery team. I have tracked my parcel and tracking result was: sat, 12 september 2020 shipment has been received at daet delivery team. My tracking # is: [protected]. My location is more than two (2) kilometers only from your lbc daet, but up to this time w/c is almost 4 days today sept 15 my parcel has not been delivered.

My cargo is still not ready for pick up after having escalated. I initiated to pick it up instead as they say my add is out of delivery zone, I asked Customer service to expedite and given me 24-48hrs, now it's 3rd day and no news at all.
Tracking no:[protected]. This is insane and too hassle for your customers.
I paid for delivery right to my place but it turned out I need to sort out myself given I've paid exact amount as agreed!

I brought 1/2 box to be sent to Cainta, Rizal, MM on the 10th of July 2020. The present tracking, the box is in Cainta LBC warehouse since the 3rd day of Sept and not being moved. It has been there for 11 days and no attempt to deliver has been done. I was calling the LBC everyday and just telling me that they will follow it up. It was supposedly to be a gift for a very special occasion but the said occasion transpired already and the gift is still being kept at the Cainta Warehouse for no apparent reason. Please, please it's more than two months and still undelivered to the recipient! Please! Tracking #[protected]!

Good day. My tracking number is [protected]. Sender: Anna Lorraine Baysa RECEIVER: Raianne Sereene M. Baysa. Correct Address: 48 Burgos St, Brgy San Vicente, Ilagan City, Isabela 3300. I have paid 1000.00++

I've sent a laptop/parcel supposedly addressed and should have been sent to ILAGAN CITY, ISABELA ZIP CODE 3300 but the teller who assisted me at Spark Place branch keyed in Iligan City, CDO. Hence, it was misrouted to Cagayan de Oro. I went back to the branch where I did the shipment to rectify this more than 2 weeks ago. They assisted me, emailed whoever they emailed so the parcel could be routed back to Manila then be sent to the RIGHT ADDRESS in Ilagan Isabela. Goodness of all goodness, when we checked it, it's showing (apparently) that it is being routed again to CAGAYAN team (I need someone to check if this is Cagayan de Oro again or Cagayan Valley- Ilagan Isabela.)

The laptop should have been used for schooling, my child has gone thru so many challenges for the past 3 weeks trying to look for ways for something that could have been handled better, if only the address is right. I have spoken with Customer Service Lou Alcoy already) I'm begging if you could please expedite this and Im also filing a complaint to the LBC SPARK PLACE BRANCH for mishandling this, I asked them to verify the address and they said no need because it will be a door to door delivery so it is easy. You can call me at [protected] if you need further verification.

Lorraine

Lbc, yong parcel na pinadala ko from cagayan de oro to cebu is until now hindi pa dumadating. September 5, pa pinadala, at september 8, en route to cebu distribution team pero until now en route padin? Imposible naman yan. Hindi naman ito unang beses nagpadala ako na may covid from cagayan to cebu din pero 3days lang dumating na. Pero ngaun ano? Balak nyo pa ata gawing 2weeks. nakakadala na serbisyo nyo!.

Pano mangyayari na nadeliver nyo na ang parcel kausap ko mismo c ms. Kimberly lubo nung nagtext kau Ka-LBC, your shipment with tracking# [protected] was received by KIMBERLY LUBO on 09-12-2020. Thank you for trusting LBC! ( AYAN MESSAGE NYO NA NAKUHA NA ITEMS NI MS.kim @9:43pm. Kaya ko sa LBC pnadala ang gold ng buyer ko dahil nga TRUSTED KAU SA LAHAT NG ASPETo! Pero bakit nag kagnito? Oo mali ang cp number na nalagay ko... pero malinaw ang address at pangalan na binigay ko sa tao ninyo! Y hindi nang hinhi ng ID ang tao ninyo at basta nalamang bnigay ang Items ko!

bakit hindi nyo bigyan priority ang mga return items? kasi wala naman kayo kita dun? kasi pinagkakitaan nyo na kami? grabe. wala na nga napala sa ipinadala kasi binalik din, hindi pa makuha agad. puro income lang ang priority nyo, hindi ang customer. napaka poor service ng LBC, esp. Cruz na daan, San Rafael, Bulacan Branch. para saan po ung contact details na nilalagay nmin if hindi din naman kami kinokontak kung hindi makita ung receiver? diaplay lang ba un? hindi nyo magawang tawagan or itext manlang neither the sendor nor the receiver.

Sir my package has been received by the baguio delivery team since 24 august and yet it's still not delivered to me until now. I instructed the awtsu apparel to instruct the delivery team to just leave my package at the guard house at the brick gate entrance of philippine military academy @ fort del pilar yet there was still no improvement regarding the feedback to my package. I can't understand why the office was closed yet there are always guards at any day or time in the entrance of the academy, my tracking no is [protected] I hope you can fix this problem sir.

Lbc ndi man lang kumontak bago ibalik sa sender. Taga nueva ecija yung tao willing nman ipick up tas hindi na kayo makontak. Ilang araw lang pagitan ibabalik nyo agad sa sender?!'anong klase yan walang makausap

My supplier, Perfume Philippines, delivered my parcel to Exchange-LSC on Sept. 3, 2020. Their commitment is 3-4 days leadtime from NCR to South Luzon, as I'm in Lipa City. Until today, Sept. 12, 2020, my parcel is still in Exchange-LSC. I'm waiting for the delivery of my parcel as it contained the items ordered by my customers, and I'm receiving a lot of negative feedback and complaints due to delay on the shipment of LBC.

My supplier is helping me out to escalate this concern, but there is no movement or development until now.

Regards,
Jeffrey Opulento
+[protected]

We send a parcel from Bogo to Cebu City, we paid for delivery charge and clearly stated that its for delivery and not for pickup. When it was arrived in cebu, the branch call the recipient that the parcel can now be picked up. Why? It supposed to be a door to door delivery why they are telling to come and pick up the item? I hope this will not happen again next time. Please be attentive next time and hope you can look into this issue to avoid future complaints.

Good day,

I would ask regarding my parcel i didn't claim because they do not contact me where is my parcel and now i know that the parcel was ship back to Palawan.

Date box was delivered : August 22, 2020, 1163543403 ; Invoice Number 10 -868968 -82a465e9-2. The balikbayan box was received looking miserable. The contents were all over the place. The oatmeal and Chia packages were damaged and leaking .
It appeared that someone rummaged through the contents.
Several canned goods and supplements were missing.
I would appreciate your time and kindness looking into this situation.

LBC has been my go to company for almost 3 decades and I am disappointed that this time the box was broken into and emptied of food items that would help an elderly relative. Unfortunately, she was unable to get a snapshot of the box and since I remembered the items that I included in the
package I was told that they weren't there when I enumerated what I
packed
I would like a reassurance that I can trust LBC again because I just had 2 boxes picked up about 2 weeks ago.

Thank you.
Evelyn Fernandez-Jones (phone # [protected])

Naipadala po ang document galing tabaco city albay branch... Tapos wala man lang po akong natnggap na confirmation message regarding my parcel if it is ready to pick-up, then bigla na lang silang magsasabe na yong document daw nasa internal dispatch na at need another payment para maibalik or itatapon na daw yung document. Bakit ganito na ang lbc now?

You transferred to other branch to pick up. And until now no latest update on my parcel. That document is important no answer on my emails. Please! give this some priority as you change the destination of pic-up!