LBC Express
Reviews and Complaints

11/20/19 yesterday! hi not a good morning for me.. im just devastated knowing that my parcel has this issue! i was waiting for my package to be delivered yesterday, but as i checked it in your tracking site it says that there is an issue about it! i badly need it, please i pay for it .Can i just pick it up at the branches ..i would definitely post this hassle on social media..i was trusting this company.hopefully it wont let me down!

I checked my package the the whole day and it was out for delivery at 11:08 but I did not receive any package today. I wait for the whole as your policy express 1-day delivery and We pay for that.

Your customer service is very poor, I called them 18times and no one answering. Even your FB messenger, I sent an email and just replied to me that for delivery which I am aware of because of the online tracking but did not answer about where is my package?

No one calls me and update me if my package will be delivered today or not. The reasons why we include the number in your system, use it. So your clients will not worried and waiting.

If you have a question please call me [protected]

Please do something about this.

I was expecting the package to arrive yesterday Nov 19, as also reflected in your tracking website. I cleared my schedule just to wait for the package. Until 8pm ive waited. Lo and behold nothing arrived! And then wala man lang advice or SMS notice na delayed or what yung delivery. Now i am still waiting. Your website says delivery was postponed but with no other update or remarks. It's frustrating. Called ur customer service twice. They also dont have feedback from that warehouse.

Item was supposed to be delivered on 14th November. As per CS, delivery guy went to the address but was informed that consignee no longer live there, inspite the fact that the consignee NEVER moved nor change address/location since childhood.Howcome delivery guy didnt bother to call the mobile # provided?I have sent the landmarks (including pics and google maps link) but still item hasnt been delivered.Item is a wedding document and needs to be submitted asap.

Kindly investigate the package that has been sent 2 weeks ago from barretto olongapo city zambales branch going to diadi nueva vizcaya. My sister did go to the nearest lbc branch (solano) but the package did not reach that branch. Where the heck is the box? I lost my trust in LBC few years ago when my sister in law sent package from hongkong to philippines. The package is torn and half of the box is empty! hopefully i will find this box safe and sound! I will file necessary action if you guys cant track and deliver this package. Trust me I will!

Last week I went to LBC Mayon branch in QC to retrieve my refund from Lazada. Used the remittance code emailed by Lazada to me. Went in the morning of I believe Wednesday November 13, 2019. This guy morning shift rep Resty said they could not do money transaction even though the CS who preceded me was successful. Wasn't able to get my money that day and he advised me to visit another branch. I wasn't able to do so that day and until the weekend because I had a trip to Baguio. Yesterday i went to another branch Suki Market Branch in QC, only to find out it has been encashed in Tiaong Quezon Province. The one who claimed used my name and presented an ID. This is robbery! I am not nor live in Quezon Province, no one knew my remittance code besides Lazada, me and the representative from LBC Mayon branch. I need my money! No one is helping me! None of ur staff knows what to do, no one answers your hotline!

Attached is the name of the CSR who released my money in Quezon Province as traced by LBC Mayon

H, i would like to complain this female staff at LBC brgy. Sunvalley Bicutan (amaia condo bldg.)branch.
I was at this branch today at exactly 5:00PM with my 2yr old daughter for sending package/returning item to lazada. As hours pass by after 1 & half hour of waiting this female staff told me that she couldn't grant my transaction because it was already 6:50pm and the branch is about to close, so i ask her why she told me about the time policy so late? If she could tell me earlier than 7pm the costumers will understand it and to avoid trouble as well you know She start yelling at me blaming the guy who was her working partner in this branch and kept shouting that she couldn'y grant it because she is not the one who assisted me? I dont think this woman having her training before she worked this branch i dont know her name but i took a picture to send the complain. Please do an action she really don't know how to handle costumers and she terrible to the costumers.

Good Day,

Our Company requesting for retrieval of document and these are the information.
*Tracking No. [protected]
Product: Avs
Content: Document
Origin: Balanga City, Bataan
Transaction Date: Jul 25, 2019

Shipper
Name: Bataan Cooperative Bank
Contact: [protected]

Consign
Name: Jeannie L. Lugmoc

We are looking forward to this complaint letter.

Dear LBC,

We have lost communication and track to our package. We have called multiple time you customer service and we have been given a lot of different answers! The Package was sent fom iloilo 15/11/2019 with customer numbers [protected]
And should be hanaded over 16/11/2019 but your delivery team did not deliver it. And now they are telling us the address is incorrect in your system. whos responsible is it to encode the information in your system. In the package it is Loud and clear the address is 14a 4f cambridge Village cainta Rizal. They already told us to re deliver but as I track it in your website same satus is showing! Could you please hive us the right information WHEN are we going to receive the Package!THANK YOU

The picture below was taken from iloilo

Reference number [protected]
On Novemeber 11, 2019 I received a message from LBC saying that my item will be deliver on that day. Upon tracking my item, it has been delivered on 11/11/2019 BUT I never received any calls, and I never received any item on the said date.
Please let me know where is the item and who received the item. Please investigate and free to contact me at ronel.[protected]@yahoo.com. Are you able to take back the item ONCE YOU INVESTIGATED THAT YOUR PEOPLE DELIVERED IN ANOTHER ADDRESS?

i have been tracking my package all day it says ready for delivery please expect delivery anytime and then there was shipment issue contact customer service. ive tried all mediums to get in touch and yet nobody was picking up my call nor my email. i need the package. if you say contact customer service make sure that somebody is available to answer

my girlfriend shipped the package last friday November 8 2019 from libertad bacolod lbc branch to eastern samar... before that we ask them what is the nearest lbc branch in eastern samat that accessible to the receiver they told my girlfriend that borongan so we trusted them then we contact the receiver ot the package and she told me its not borongan its guian eastern samar borongan will take 3hrs to travel but in guian its only 1 hour so we told the lbc bacolod libertad branch on that matter they told my girlfriend that they emailed the borongan to transfer the package to guian upon arrival but until now the package in is still on the lbc that we dont know what happened to the package my girlfriend go to the lbc libertad branch and they tols my girlfriend to wait another week this not ok for me that package is our business and the our costumer wich is the receiver is already complaining plsss i to much trusted lbc for shipping my products but this is not acceptable for me its already a week and then they will say to my girlfriend to wait another week? come on plsss make some action to this thank you

I was trying to negotiate if I can use a soft copy of my i.d because i forgot to bring the hard copies of my i.d. The staff didn't even look at the soft copies of my i.d, i was showing 2 i.ds, instead she insisted that i should present a "physical" copy of the i.ds. When asked what they will do with the "physical" copy, do they have to photocopy it? They didn't answer.

Napadala ung package November 11, 2019. Nag arrived sa Pulilan Delivery Team noong November 12, 2019. November 16 na ngayon wala pa din fun sa branch na dapat dun ko pipick upin. Ano nangyare? Wala man lng ba kayo official site pra man lng mag update or iupdate man lng ung dun sa Application kung ano na nangyayari. Hnd yung ganito na naghihintay kami sa wala.

When the consignee received the package with tracking number
-[protected]******opened
-[protected]******Opened
-[protected]
-[protected]
-[protected]
two of them were opened (see above with marked) and we lost valuable items take note this is my second time that our balikbayan box was opened but we previously keep silent because we lost only toothpaste & soap. However, this time i must file a complain because we lost expensive tools Such as: 1) 16V-DC drill machine 1 set
2) DC welding machines 1 pc.
3) Main Door Knob & Hinges (Made in Spain).
4) Grinder 1 set
Please investigate LBC cagayan de oro team, 99.9% they are the culprit.

Good day!

I was informed by my bank that they have shipped my credit card using your service. I was supposed to receive it by first week of November. And i haven't received it and it's already Nov. 14. Now the bank informed me that it was received by a person whom i don't know.

This happened twice already. We have people in the house to receive the package knowing that we will be expecting one. So there's no fault on our end. Imagine my credit card being used by someone I don't know. It freaking sucks.

I suggest you make it a point that, your delivery man should give the package ONLY to those who are addressed and is authorized by the addressee.

I requested to ship my document to Ortigas from LBC Makati Glorietta last 23Nov2019 with tracking number [protected].
The delivery was unsuccessful because the recipient has moved office. No one from LBC has texted nor informed me that it was unsuccessful.
I went to LBC Makati Glorietta last 05Nov2019 and talked to LBC employees - Marcy Ortega and Deo Botolan, and was told that they will try to locate my document. And that they will text me once they find it.
I went back there yesterday 13Nov2019 and today, but they still can't locate my document. They said no one has replied to their email from LBC head office/warehouse.
This is really frustrating. They only rely on email communication and no process in placed to locate the document and advise the sender.
Three weeks and counting... no definite answer as to when I could retrieve my document.

Hi,

I was complaining about delayed arrival of my documents. I was expecting two -three days only arrived in Davao but it didn't, I have deadline the submission of my marriage certificate so if not I will comply a lot of requirements for late registration. So sad I my effort is useless, I did everything just to avoid late registration and also because its hard for us to comply additional documents for late registration. I was so disappointed and cause me too much stressed.

Nhice

Im trying to contact a delivery personnel on their delivery hub team. And asking a favor to deliver my parcel because its for delivery and not for pick up. But the one I talked to doesn't want to deliver the parcel and wanted me to go in the delivery hub team to see me. I was so busy at work and he keeps on telling me to pick up the parcel. His name in their branch is lazo. Of lbc santiago isabela delivery hub team

Your BDO MASTERCARD Credit Card has been dispatched for delivery thru LBC. For delivery status, you may access WWW.LBCEXPRESS.COM using tracker number: [protected]. Thank you.

I received shipment issue

That card is addressed to my place of employement. I am currently in cebu. That's why i told my secretary and the guards to receive it in my behalf. If not allowed, can you just leave it at my main branch BDO, brgy ninoy aquino mcarthur hiway, ill pick it up there