LBC Express
Reviews and Complaints

Hi maam/sir
Bakit ndi po na deliver yung credit card from BDO
hindi naman po ako umalis ng bahay. Kasi inaantay ko yung delivery team nov11 and nov12.
Pero hindi naman po sila dumating. Paano at kung saan ko po pwedeng kunin ang BDO CREDIT CARD ako nalang po ang pipick up.. kailangan ko na kasi ang BDO credit card ko po ASAP.

Address: 3876 Lark st. Brgy san juan anak pawis floodway cainta rizal
Cp#[protected]

Hi, Good day. Today I went your LBC Headquarter in Cebu to clarify my shipment unfortunately my parcel he send it back to the sender without knowing me or consent. Last week November 8, 2019 I received a text from LBC express that I have parcel to receive unfortunately I'm not in the house I was heading going airport for urgent appointment. So later, this guy from LBC courier texted me asking my location, I told him if can you hold my parcel because I'm not in house, See you on Monday. Yesterday November 11, 2019 LBC express texted me again that I have parcel to receive today this guy i texted him right away that I'm already in Cebu but any one if my messages on him he didn't answer or replied. That's not right because why he send back my parcel to the sender without knowing me. He should communicate me because I have a parcel and thats very important I order it online my vitamins. I trace his name Mr. Tuñacao, mobile# +[protected], reference # [protected]. Thank you!

always have deliveries in cod. supplier choose your currier because of honesty issue in other currier. yet as customer im disppointed that your company always put a status on my two consecutive cod deliveries a request to postpone the delivery yet i never adviced for any postponement. all my cod deliveries cost not onlu hundred pesos but more than 900 to 6000 pesos... and my supplier my think negatively and may affect my future cod orders.

hope that you make action regarding this.

Hi. Ask ko lang I was tracking my delivery and the status said "shipment issue, please get in touch with us through our official customer care channels"

My tracking number is [protected].

My question is what is the issue? I was waiting for the delivery all day because the shipment status is "Ready for delivery. Please expect delivery within the day."

The seller says they send the item by Nov. 10 and it says on the receipt that it is available for pick up Nov. 11 whereas I have to go by Nov.12 to pick it up but the agent says that the item was delivered to a different branch instead here in Paniqui. Is this a joke? The seller clearly says that the package need to be delivered why is it on earth that it is delivered to a different branch

Date of Last Status Transaction Status
November 11, 2019 Arrived at INTERNAL MAIL - PENDING.
November 09, 2019 Shipment is with a concern. Please get in touch with us through our official customer care channels.
November 09, 2019 Ready for delivery. Please expect delivery within the day.
November 08, 2019 Your shipment is ready for claiming at OLONGAPO DELIVERY TEAM. Please inform your recipient.
November 08, 2019 Ready for delivery. Please expect delivery within the day.
November 07, 2019 Your shipment is ready for claiming at OLONGAPO DELIVERY TEAM. Please inform your recipient.
November 07, 2019 Ready for delivery. Please expect delivery within the day.
November 06, 2019 Your shipment is ready for claiming at OLONGAPO DELIVERY TEAM. Please inform your recipient.
November 06, 2019 Ready for delivery. Please expect delivery within the day.
November 05, 2019 Your shipment is ready for claiming at OLONGAPO DELIVERY TEAM. Please inform your recipient.
November 05, 2019 Ready for delivery. Please expect delivery within the day.
November 04, 2019

Yesterday as I was expecting for the delivery of the product I ordered since it has already arrived at davao team. Upon checking the tracking number, I found out that there was a shipment issue, and I was told to contact your customer care service.. I am asking your assistance now on how to settle the shipment issue with regards to the product I ordered. It is expected to be delivered yesterday.

Hi LBC! Bakit po unknown recipient ang nakalagay sa transaction status ko? Last time na nag padeliver ako, may nakapag deliver naman ng item ko dito. Pwede bang ipick up ko nalang sa pinaka malapit na branch dito? Or paki deliver nalang ulit. I hope na mapansin tong complain ko. Thank You.

November 11, 2019 06:04:00 PM

We tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us through our official customer care channels.
November 11, 2019 09:36:56 AM

Ready for delivery. Please expect delivery within the day.
November 11, 2019 06:26:00 AM

Arrived at CAVITE SOUTH DELIVERY TEAM.
November 09, 2019 11:14:00 PM

Forwarded to CAVITE SOUTH DELIVERY TEAM.
November 09, 2019 11:13:59 PM

Arrived at SOUTH LUZON AREA.

The payment service of LBC express in Gaisano GM, Mactan, Cebu received my payment amounting to 600 pesos but failed to remit to sun cellular company.

I tried to ask sun cellular office and customer service and they can not see in their system that the lbc remitted my payment last October 31 and it is more than 10 days already. They suggested me to complain to lbc. My account details and phone number is correct except the initial of my name which should be D. and not O. in the receipt.

I tried to ask assistance from other lbc office because I can not go back to Cebu because I only visited that place. I have an lbc receipt as a proof of my payment through Leige Bonajos, customer associate of lbc with AR# PUNO3FU301567008149.

This Anna Mae D. Labanero.

Hi,

Good day!

So I was waiting for my parcel to arrived and on November 9, 2019 it says "Ready for delivery' but after a few hours, the status became "Shipment Issue". I just wanted to know what it means and if the parcel would be shipped back to my address.

I just wanted an answer for my question and if it is possible, explain to me what happened.

My contact is [protected] and my email address is [protected]@gmail.com

Please provide an answer. Thank you!

hi Management Team,

This is Lyn, I want to report to you the teller that was assigned in one of your branch in Almeda Pateros . This is because I was there last night with my daughter to claim the money from Palawan. Theres 4 people inside your store and its still open. Theres a sign that its still open it was about 5:45 in the afternoon. When I entered your store the teller told me that its cut off already. Fine.. We went outside and in just a few seconds I saw 2 people coming in to your store and when they spoke to that teller the teller gave a form to them . I tried to confront the teller why she told us that its cut off time when she gave the form to the people who comes in after us. People who work there are not nice and one thing even before I am seeing them that they are using personal mobile number to chit chat to someone while working hours knowing that they knew theres a lot of people waiting. Please if you can remove that girl and send her to other locations away. Shes not doing her job. Please investigate, you can check cause you know for sure that you have cctv installed. Hope to hear from you. My email address [protected]@gmail.com. Date of the incident November 9, 2019. quarter to 6 in the evening. thanks Hope to hear from you

Good morning. Literally not good! I was appointed to deliver a kit today but suddenly your employee get attitude on me. Una sabi nya sakin na need iplastic ware yung papadala ko kasi rejuv set sya then ask ko sya kung san kaya nakakabili non and then sabi "hindi ko alam" (like she is not interested to her costumer) considerable sana kung madami costumer don but ako lang yung nandon. Then okay na nag ask ako sa supplier ko ng product ko ganon ba talaga sa lbc? Then she answered me *our convo in the picture*. Then bumalik ako sa lbc to ask na pede naman daw po pala na lagay sa box un kasi nakabox na yung product then yung liquid nya is nakabalot sa plastic kasi sa friend ko po ganon then she laughed like akala nya nakikipagbiruan ako sa kanya then she said na "talaga ba?". Well kung un talaga standard wala akong maggawa pero sana kumuha kayo ng employee nyo na magaling makipag usap sa costumer nya hindi kagaya nyang walang manners. So dissapointed!

I bought an item which was shipped by the seller on Nov. 6, 2019. At 11 pm it said it arrived at the Visayas Area and at 12 am on Nov. 7, 2019 it was forwarded to Talisay Delivery Team. Until now wala paring change sa status. It's been 2 days na wala pa rin ang package. Come on LBC! Nakakapwerhisyo na kayo. Walang tao sa bahay this weekend, how am I supposed to receive it kung ganon? Customer nyo ba mag aadjust dahil sa delay na kayo ang megawa?

Oct 31 - They was supposed to deliver the parcel to our house but no one called to my phone. No one arrived at our house. I can provide a. cctv footage if needed.
Nov 1-6 -So many delivery attempts according to the tracking details but still no one called and no one arrived at our house. we dont leave the house since its a house office. So we are 100% sure no one came. I can still provide cctv footage if needed. I assume the rider is having trouble looking for our place. he should have called.

Nov 6 - sender requested at katipunan branch to have it delivered at Shopwise Pacita and i will just pick up the parcel there

Nov 7 - called to lbc to ff upif the parcel is already at shopwise. still no update

Nov 8 - i check the status of tracking and it says its at katipunan (senders branch)

pls answer me whats happening with lbc's customer service?

Yng BDO Credit card ko d na dumating. Ang report "HOUSE CLOSED" daw. Buong araw naman na may tao sa bahay namin wla namng dumaan na lbc wla namang text or call incase d makita yng exact location

May nalalaman pa kayong " Pera man o parcel, it's been #69YearsOfMoving para sa inyo. Across the country. All over the world. At patuloy pa kami na mag-innovate at mag-expand so we can move even better for you."

Parang wala namang kwenta serbisyo nyo

I supposed to receive an item from a seller today and this item just shipped yesterday, so I did not expect that it will be delivered the next day because usually for provincial areas it will take 3-5 business days. Today, the delivery man called me that he will deliver my item and it was so unexpected for me I asked him if he can just come back or wait for me to get my money from the bank because I don't have a cash with me to pay the item and he said okay. It was just a few minutes that he waited and when I want to meet him at the gate of our subdivision I couldn't see him so I asked him if he can come to my house instead because I reached home from the bank. Thereafter, he said okay then it took him a long time until I texted where his about he said he can't trace my home address and the rain fell down heavily I asked him if he can just deliver it tomorrow he said the item will be return to the sender already and I couldn't believe it because as fas as I know it will take two delivery attempts before the item will be returned. He answered to me so rudely that he was saying he doesn't have time to look and deliver my item to me. I did not get the delivery man's name I just have his number ‭(0945) 462 8811. I am from Apalit Pampanga and the item is coming from quezon city it will be too much waiting to get the item again why can't they just deliver it the next day. You have numerous rude delivery man in your company I hope you can do something about this.

Your courier attempted to deliver my parcel yesterday but I wasn't able to receive it. They tried to call me once but I haven't answered since I was busy. How can I get my parcel? My tracking number is [protected]. Please respond asap because I need that thing that i've ordered. Please notify me via text message or email me when you will do redelivery! Please process asap!

the box was opened and some items are missing. the delivery boy said that it was opened in manila but the tape they used to patch it up was broken when they delivered. it was addressed to me but since i was not there when they delivered it, i authorized my mother to received them. i was not aware that the box was broken. the delivery boy called and yet he did not inform me about it. i tried to call him several times but he is not answering my calls. what is the best thing to do about it?

Hindi ko po nareceive yung creditcard ko.. for the reason na di malocate yung add. Wala man lng ngtext sakin then ngtx ang bdo n nadispatchddn dw yung credit card sana my tumatawag sa contact no. Ng costumer for the delivery kng d pa ngtx ang bdo d ko pa malalaman.. then need nman mghintay ng 23days sobrang hassle db.. [protected] yan tracking no. This is my contct.[protected] incase naideliver at d makita yung add. Sana 2 time d na mgkagnito LBC pa nman dpat gngawa nyo best nyo to satisfied the clients..

Hi. I just want to complain about my delivery. Earlier this afternoon, around 1pm, someone texted me that they are from LBC and asking me where exactly is my house located. So I replied to them and give landmarks as to where they can find it. I am expecting the delivery to arrive in a minute or so since it looks like they are around my area. I tried waiting them until now, 5pm, and nothing came. I tracked my order again and it says PEN - NO PAYMENT CNEE. My order is in Cash on Delivery so obviously I haven't payed it yet until I recieve it. Did just the delivery boy become lazy to find my house and decided to return my product? Do I have to wait for my order to be delivered again?